Byers & Harvey

★★☆☆☆
  • 529 N 2nd St

    Clarksville, TN 37040

    Map & Directions
  • 931-647-3501

About Byers & Harvey

Categories
  • Property Management Companies
  • Commercial Real Estate Rental
  • Real Estate
  • Real Estate Agents
Hours
M-F 8am-5pm, Sa 9am-2pm, Su Closed
Special Offer
Call Today
Emails
  • frontdesk@byersandharvey.com
Languages
  • English

Real Estate

Real Estate
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1.5 2
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Do yourself a favor and go elsewhere. Bunch of negative reviews for thus office for a reason. I don't see how they are in business. Totally unprofessional and inconsiderate. This is coming from a homeowner standpoint. No follow through, communication is lacking, Pam Wilson needs to retire or find another career. Renters have gotten more respect than us. Money seems to rule the roost as they say in her eyes. I cant even imagine making my clients feel they way she has made us feel thus past year..its been one thing or another with her. Last rental payment was about $300+ short...can't wait to hear the excuse. AVOID AVOID AVOID!!!!!!!

1
★☆☆☆☆

Do yourself a favor and go elsewhere. Bunch of negative reviews for thus office for a reason. I don't see how they are in business. Totally unprofessional and inconsiderate. This is coming from a homeowner standpoint. No follow through, communication is lacking, Pam Wilson needs to retire or find another career. Renters have gotten more respect than us. Money seems to rule the roost as they say in her eyes. I cant even imagine making my clients feel they way she has made us feel thus past year..its been one thing or another with her. Last rental payment was about $300+ short...can't wait to hear the excuse. AVOID AVOID AVOID!!!!!!!

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My family recently terminated a lease with Byers & Harvey in Clarksville, TN. As a military family, I am naturally leery of rental home agencies because military families can be easy targets for excessive rates and fees. The move-in process was relatively simple with B&H; we established our payments through an allotment system and had virtually no contact with the agency for one year, until we ended our lease and prepared to move out. That is when our issues began.

The house we were renting was being placed on the market for sale. No problem, as former homeowners my family understood the process. However, B&H failed to inform us that they were bringing potential buyers to view the home on 2 separate occasions. This may not be a major issue for some but at the time I was expecting my spouse in from a year long deployment at any moment; timing was critical to us. Having strangers show up at your door attempting to view as you are simultaneously trying to move out and welcome home your soldier adds to the stress and chaos of the moment.

An additional issue occurred during our final walk-thru. We were expecting to pay for paint out of the deposit; we agreed to a fair amount with the B&H rep at the time of the walk-thru. The entire home was painted in very thin, watered down flat paint. The paint was so thin that merely touching the walls left fingerprints and any attempt to wipe the walls with plain water completely removed the paint. We partially painted the walls with satin paint, in order to be able to wipe them. Because I did not paint the walls floor to ceiling, I expected to pay for some painting. The rep and I agreed we would pay $230, which was generous on our part given the closeout checklist clearly indicated that walls painted in flat paint did not have an expectation to be clean. When we received our deposit back 30 days later, we were charged $400. We were never contacted or notified that the agreed amount of $230 changed nor were we informed of or given an opportunity to correct the issue that increased the cost. Essentially, B&H decided what they were going to do with our security deposit.

There were 2 other issues with our moving out process. One, we were not given the option of hiring a carpet cleaning service. The list indicates that B&H will deduct the carpet cleaning from the deposit, giving them free control over the rate charged. Two, the deposit held in a savings account that accrues interest; none of which was returned to us. Thus, B&H policies allow them to earn additional income off of the money held in deposit on all of their rental properties. For instance, if a security deposit of $1000 is held for one year (12 months) and earns 3% interest each month, that is $30/per month or $360/per year. This earning potential is in addition to the 10% fee charged to the homeowner that uses their agency.

I have taken the time to submit my review because, quite frankly, someone has to. Anyone who is a serial renter, especially military families due to our penchant for moving often, has probably experienced the feeling of being taken advantage of by a rental agency and having no real recourse. I hope that this post gives someone the opportunity of choice in their next rental adventure.

Peace and Blessings.

2
★★☆☆☆

My family recently terminated a lease with Byers & Harvey in Clarksville, TN. As a military family, I am naturally leery of rental home agencies because military families can be easy targets for excessive rates and fees. The move-in process was relatively simple with B&H; we established our payments through an allotment system and had virtually no contact with the agency for one year, until we ended our lease and prepared to move out. That is when our issues began.

The house we were renting was being placed on the market for sale. No problem, as former homeowners my family understood the process. However, B&H failed to inform us that they were bringing potential buyers to view the home on 2 separate occasions. This may not be a major issue for some but at the time I was expecting my spouse in from a year long deployment at any moment; timing was critical to us. Having strangers show up at your door attempting to view as you are simultaneously trying to move out and welcome home your soldier adds to the stress and chaos of the moment.

An additional issue occurred during our final walk-thru. We were expecting to pay for paint out of the deposit; we agreed to a fair amount with the B&H rep at the time of the walk-thru. The entire home was painted in very thin, watered down flat paint. The paint was so thin that merely touching the walls left fingerprints and any attempt to wipe the walls with plain water completely removed the paint. We partially painted the walls with satin paint, in order to be able to wipe them. Because I did not paint the walls floor to ceiling, I expected to pay for some painting. The rep and I agreed we would pay $230, which was generous on our part given the closeout checklist clearly indicated that walls painted in flat paint did not have an expectation to be clean. When we received our deposit back 30 days later, we were charged $400. We were never contacted or notified that the agreed amount of $230 changed nor were we informed of or given an opportunity to correct the issue that increased the cost. Essentially, B&H decided what they were going to do with our security deposit.

There were 2 other issues with our moving out process. One, we were not given the option of hiring a carpet cleaning service. The list indicates that B&H will deduct the carpet cleaning from the deposit, giving them free control over the rate charged. Two, the deposit held in a savings account that accrues interest; none of which was returned to us. Thus, B&H policies allow them to earn additional income off of the money held in deposit on all of their rental properties. For instance, if a security deposit of $1000 is held for one year (12 months) and earns 3% interest each month, that is $30/per month or $360/per year. This earning potential is in addition to the 10% fee charged to the homeowner that uses their agency.

I have taken the time to submit my review because, quite frankly, someone has to. Anyone who is a serial renter, especially military families due to our penchant for moving often, has probably experienced the feeling of being taken advantage of by a rental agency and having no real recourse. I hope that this post gives someone the opportunity of choice in their next rental adventure.

Peace and Blessings.

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Message from Byers & Harvey

Byers and Harvey’s success and continual growth has been made possible by exceptional management and the ability to adapt to the Clarksville and Fort Campbell area apartment and home rental market. We are committed to providing quality management services to both our renters and our property owners.



We are dedicated to bringing you the most professional and reliable property management services in the Fort Campbell area. We specialize in properties in Clarksville, Tennessee, including apartments, town homes and houses.



Our property managers are also licensed real estate agents, and we currently manage over 1,500 rental properties.

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