Hallmark Volkswagen Of Cool Springs

★★★★★
  • 620 Bakers Bridge Ave

    Franklin, TN 37067

    Map & Directions
  • 615-236-3200

About Hallmark Volkswagen Of Cool Springs

Categories
Hours
Parts and Service are open 7:30- 6:00, Monday- Friday, and 8:00 to 2:00 on Saturday. Sales is open from 8:30-7:30, Monday- Friday, and 8:30 - 7:00 on Saturday

Automotive

Automotive
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I purchased a 2014 Passat from Hallmark VW last weekend. I had gone and test drove a car before at Hallmark after visiting other dealerships and driving different cars I realized that I wanted to purchase a car from there. I originally

3
★★★★★

I purchased a 2014 Passat from Hallmark VW last weekend. I had gone and test drove a car before at Hallmark after visiting other dealerships and driving different cars I realized that I wanted to purchase a car from there. I originally

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JB was very helpful, knowledgeable, and low pressure throughout the process. I was very impressed with the professionalism and friendliness of everyone at the dealership, and they went out of their way to find me what I was looking for.

3
★★★★★

JB was very helpful, knowledgeable, and low pressure throughout the process. I was very impressed with the professionalism and friendliness of everyone at the dealership, and they went out of their way to find me what I was looking for.

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I normally hate buying a new car. The process, the haggling, the mind-numbing tedium of it all usually forces me into a foul mood and causes me to loathe the process. However, the people at Hallmark VW at Cool Springs have opened my eyes

3
★★★★★

I normally hate buying a new car. The process, the haggling, the mind-numbing tedium of it all usually forces me into a foul mood and causes me to loathe the process. However, the people at Hallmark VW at Cool Springs have opened my eyes

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I was ver happy with the service I received at Hallmark VW at Cool Springs. The salesman Dale Was very Helpful and knowledgeable with no pressure. I also had a very pleasant experience with their finance department. I would definatly

3
★★★★★

I was ver happy with the service I received at Hallmark VW at Cool Springs. The salesman Dale Was very Helpful and knowledgeable with no pressure. I also had a very pleasant experience with their finance department. I would definatly

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I was well pleased with the whole friendly service of the the dealership and my salesman was very knowledgeable about the vehicle . It was all around a good experience and would recommend them to anyone. \r
Thanks

3
★★★★★

I was well pleased with the whole friendly service of the the dealership and my salesman was very knowledgeable about the vehicle . It was all around a good experience and would recommend them to anyone. \r
Thanks

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Just picked a new 2014 Touareg R Line TDI which was special ordered a few months ago and worth the wait. Worked with several members of the Hallmark team, including Cody and Sona. No pressure, always friendly and matched a competitors low

3
★★★★★

Just picked a new 2014 Touareg R Line TDI which was special ordered a few months ago and worth the wait. Worked with several members of the Hallmark team, including Cody and Sona. No pressure, always friendly and matched a competitors low

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I recently just bought my very first car from Hallmark a beautiful 2014 Jetta! Since this was the first car I was purchasing on my own I thought it was going to be a very long and tedious process boy was I wrong! Thomas Umdoh did a

3
★★★★★

I recently just bought my very first car from Hallmark a beautiful 2014 Jetta! Since this was the first car I was purchasing on my own I thought it was going to be a very long and tedious process boy was I wrong! Thomas Umdoh did a

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My car-buying experience at Hallmark was amazing. Thomas Umboh did a great job presenting the car and its features. Very pleasant experience. No pressure. No games. When it came time to negotiate, I cringed. I expected the worst.

3
★★★★★

My car-buying experience at Hallmark was amazing. Thomas Umboh did a great job presenting the car and its features. Very pleasant experience. No pressure. No games. When it came time to negotiate, I cringed. I expected the worst.

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I had just purchased a 2014 VW Jetta and my experience was incredible! Sona Gulati is an excellent sales lady and she is the one you want to buy a car from! Denise Niles is the lady you want to talk to with any questions!

3
★★★★★

I had just purchased a 2014 VW Jetta and my experience was incredible! Sona Gulati is an excellent sales lady and she is the one you want to buy a car from! Denise Niles is the lady you want to talk to with any questions!

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I just moved from NYC and haven't had a car in over 8 years. Sona G was my sales rep and she was able to answer all questions about the vehicle I wanted and also was able to connect me with an auto insurance company who ended up getting

3
★★★★★

I just moved from NYC and haven't had a car in over 8 years. Sona G was my sales rep and she was able to answer all questions about the vehicle I wanted and also was able to connect me with an auto insurance company who ended up getting

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Just purchased a TDI wagon from Sona G at Hallmark. The whole experience was just about how one might hope it would be, which is to say pretty much different than most auto dealerships. I do get the feeling that most dealers are really

3
★★★★★

Just purchased a TDI wagon from Sona G at Hallmark. The whole experience was just about how one might hope it would be, which is to say pretty much different than most auto dealerships. I do get the feeling that most dealers are really

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We have purchased two cars from Dale Argo in the past ten months. He is superior in all ways; otherwise we would not have gone back and purchased that second car. Dale is extremely knowledgeable, not pushy at all, funny and kind. We

3
★★★★★

We have purchased two cars from Dale Argo in the past ten months. He is superior in all ways; otherwise we would not have gone back and purchased that second car. Dale is extremely knowledgeable, not pushy at all, funny and kind. We

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I recently purchased a 2011 certified pre owned jetta from hallmark Vw in Cool Springs! It was my first time buying a car and JB made my experience great! He was very knowledgeable and helped us ( my parents were there to help me) to

3
★★★★★

I recently purchased a 2011 certified pre owned jetta from hallmark Vw in Cool Springs! It was my first time buying a car and JB made my experience great! He was very knowledgeable and helped us ( my parents were there to help me) to

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My wife and I recently purchased a 2014 Passat TDI from Hallmark this past weekend, and all we had planned on doing was just taking a test drive. We really appreciate the pleasant experience that we had at Hallmark, by far one of our best

3
★★★★★

My wife and I recently purchased a 2014 Passat TDI from Hallmark this past weekend, and all we had planned on doing was just taking a test drive. We really appreciate the pleasant experience that we had at Hallmark, by far one of our best

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My wife and I recently leased a 2014 Jetta from Hallmark. We really appreciate the pleasant experience that we had at Hallmark. Many car dealerships rely on high pressure sales tactics. Not at Hallmark. We had the pleasure to deal with

3
★★★★★

My wife and I recently leased a 2014 Jetta from Hallmark. We really appreciate the pleasant experience that we had at Hallmark. Many car dealerships rely on high pressure sales tactics. Not at Hallmark. We had the pleasure to deal with

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Purchased a 2014 Jetta and was very impressed with this dealership. No one jumped out of the showroom as soon as I got out of my car. After about 5 minutes Aaron came out of the showroom and asked if I had been helped - he then directed

3
★★★★★

Purchased a 2014 Jetta and was very impressed with this dealership. No one jumped out of the showroom as soon as I got out of my car. After about 5 minutes Aaron came out of the showroom and asked if I had been helped - he then directed

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Just purchased a 2011 Tiguan from Jonathan Bradley (aka JB). This is the 3rd car from JB, but in total, it's the 4th car I've purchased from Hallmark Cool Springs. Three Volkswagens plus a Chevy Cobalt - all were VW Certified or gently

3
★★★★★

Just purchased a 2011 Tiguan from Jonathan Bradley (aka JB). This is the 3rd car from JB, but in total, it's the 4th car I've purchased from Hallmark Cool Springs. Three Volkswagens plus a Chevy Cobalt - all were VW Certified or gently

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Purchased a 2013 Passat just as the 2014's were coming in. Dale was very helpful and knowledgeable. Would work with him on future purchases.

3
★★★★★

Purchased a 2013 Passat just as the 2014's were coming in. Dale was very helpful and knowledgeable. Would work with him on future purchases.

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I recently bought a new TDI Jetta Sportwagen from Hallmark VW at Cool Springs. My salesman Mr. Dale Argo was one of the most expirenced and helpful sales associates that ive ever dealt with in my entire life . He first took me out

3
★★★★★

I recently bought a new TDI Jetta Sportwagen from Hallmark VW at Cool Springs. My salesman Mr. Dale Argo was one of the most expirenced and helpful sales associates that ive ever dealt with in my entire life . He first took me out

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All went exactly as discussed. This made the purchase easy and without drama. Good experience!!

3
★★★★★

All went exactly as discussed. This made the purchase easy and without drama. Good experience!!

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I purchased a Certified Pre-owned 2012 VW Passat TDI SE, and have been very pleased with my purchase. The dealership stayed open late to accommodate me. My salesmen Dale Argo was great. He knew the product well, and answered every

3
★★★★★

I purchased a Certified Pre-owned 2012 VW Passat TDI SE, and have been very pleased with my purchase. The dealership stayed open late to accommodate me. My salesmen Dale Argo was great. He knew the product well, and answered every

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I recently purchased a 2014 EOS hardtop convertible from Dale Argo at Hallmark VW at Cool Springs. Everyone was fabulous! Dale was very knowledgable, helpful, and was super in his follow up. He even took my other car home for me so I

3
★★★★★

I recently purchased a 2014 EOS hardtop convertible from Dale Argo at Hallmark VW at Cool Springs. Everyone was fabulous! Dale was very knowledgable, helpful, and was super in his follow up. He even took my other car home for me so I

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This past August I bought a VW Passat From Dale Argo, Dale was well versed with all aspects of the car, we are loving the car. Thanks Dale.... Glen.

3
★★★★★

This past August I bought a VW Passat From Dale Argo, Dale was well versed with all aspects of the car, we are loving the car. Thanks Dale.... Glen.

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It was actually a seamless process that took less than 2 hours to buy a new car. They were great with the new car price, my trade-in value, and gave me the best options for financing. Dale Argo was outstanding.

3
★★★★★

It was actually a seamless process that took less than 2 hours to buy a new car. They were great with the new car price, my trade-in value, and gave me the best options for financing. Dale Argo was outstanding.

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I absolutely Love working with the folks at Hallmark VW in Cool Springs.\r
Dale Argo is the main reason I come back. His knowledge of each car is astounding!\r
He is professional and courteous.\r
A Joy to work with!\r

3
★★★★★

I absolutely Love working with the folks at Hallmark VW in Cool Springs.\r
Dale Argo is the main reason I come back. His knowledge of each car is astounding!\r
He is professional and courteous.\r
A Joy to work with!\r

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I am enjoying personalized customer service at Hallmark. I am looking for a two year old car with specific options, financing, and price. Dale Argo is my salesman and he is working very hard to find my perfect car. He even came in on his

3
★★★★★

I am enjoying personalized customer service at Hallmark. I am looking for a two year old car with specific options, financing, and price. Dale Argo is my salesman and he is working very hard to find my perfect car. He even came in on his

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I purchased a 2013 Jetta for my daughter and a 2013 Diesel Passat for myself. Hallmark is an excellent dealership that provides a friendly, no pressure sales experience like no other. I dealt with JB and I am 100% satisfied with his

3
★★★★★

I purchased a 2013 Jetta for my daughter and a 2013 Diesel Passat for myself. Hallmark is an excellent dealership that provides a friendly, no pressure sales experience like no other. I dealt with JB and I am 100% satisfied with his

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I bought a beautiful candy white vw diesel from Hallmark.Already had pity chased a 2001 with 130,000 miles, my son got it from me, wanted low gas mileage. U know how kids talk things out of parents! It still runs like a top.Dale Argo

3
★★★★★

I bought a beautiful candy white vw diesel from Hallmark.Already had pity chased a 2001 with 130,000 miles, my son got it from me, wanted low gas mileage. U know how kids talk things out of parents! It still runs like a top.Dale Argo

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Bought a 2013 Jetta TDI last Saturday from Hallmark and Dale Argo. Overall the experience was very smooth and easy. Dale was great to work with, very knowledgeable, and I would definitely go back to him again.

3
★★★★★

Bought a 2013 Jetta TDI last Saturday from Hallmark and Dale Argo. Overall the experience was very smooth and easy. Dale was great to work with, very knowledgeable, and I would definitely go back to him again.

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Had a good experience at Hallmark Vw At Cool Springs when i bought the 08 Acura TL there yesterday. Dale ARGO (sale person) was very professional and the price was negotiated over the phone. I would come back for the next purchase.

3
★★★★★

Had a good experience at Hallmark Vw At Cool Springs when i bought the 08 Acura TL there yesterday. Dale ARGO (sale person) was very professional and the price was negotiated over the phone. I would come back for the next purchase.

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Good experience at HALLMARK VW. Dale Argo was so helpful with my buying process.

3
★★★★★

Good experience at HALLMARK VW. Dale Argo was so helpful with my buying process.

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Dale A. at Hallmark Volkswagon really gave me great sound advice, very practical buying and dealing tips, and he was so down to earth. He truly went the distance to sell me a car. He still keeps in contact with me with all the company's

3
★★★★★

Dale A. at Hallmark Volkswagon really gave me great sound advice, very practical buying and dealing tips, and he was so down to earth. He truly went the distance to sell me a car. He still keeps in contact with me with all the company's

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Great experience with JB at Hallmark Volkswagen. He got me exactly the car I was looking for and at a great price. I will definitely be back! Thanks JB!!

3
★★★★★

Great experience with JB at Hallmark Volkswagen. He got me exactly the car I was looking for and at a great price. I will definitely be back! Thanks JB!!

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I`ve been going through some rough times as far as with cars. I decided it was time to get a new one and VW was my choice. Jonathan Bradley and Cody Burns helped me with get a new VW. All I`ve heard was good reviews about CoolSprings VW.

3
★★★★★

I`ve been going through some rough times as far as with cars. I decided it was time to get a new one and VW was my choice. Jonathan Bradley and Cody Burns helped me with get a new VW. All I`ve heard was good reviews about CoolSprings VW.

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Awesome. If I could use one word to describe my experience at Hallmark VW, that'd be it! My husband got a VW back in May from Charlie Dunahoo. It was my husband's amazing experience that made me come back just this last week to get a VW of

3
★★★★★

Awesome. If I could use one word to describe my experience at Hallmark VW, that'd be it! My husband got a VW back in May from Charlie Dunahoo. It was my husband's amazing experience that made me come back just this last week to get a VW of

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I leased a 2013 Candy White Passat S from Charlie Dunahoo last May during one of their Sign then Drive Events. Drove away without spending a single cent and got a great deal on my lease. I've never had such an amazing experience as I had

3
★★★★★

I leased a 2013 Candy White Passat S from Charlie Dunahoo last May during one of their Sign then Drive Events. Drove away without spending a single cent and got a great deal on my lease. I've never had such an amazing experience as I had

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Over the years I have had some awful experiences buying new and used cars, especially being a woman and dealing with slimy salesmen. From the minute I contacted Hallmark VW, I was treated with respect and courtesy and I never felt

3
★★★★★

Over the years I have had some awful experiences buying new and used cars, especially being a woman and dealing with slimy salesmen. From the minute I contacted Hallmark VW, I was treated with respect and courtesy and I never felt

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Worst dealership ever !! Sold me a car with MAJOR TRANSMISSION ISSUE and they knew it. When I called, it was -- "oh well " Had to take it to Harper VW in Knoxville, and THEY have been great. After Harper's fixed the trans, I wasn't sure

3
★★★★★

Worst dealership ever !! Sold me a car with MAJOR TRANSMISSION ISSUE and they knew it. When I called, it was -- "oh well " Had to take it to Harper VW in Knoxville, and THEY have been great. After Harper's fixed the trans, I wasn't sure

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I love Hallmark VW! Ive been getting my 2005 Jetta serviced here for 2 years since I moved from CA and have had excellent experiences every time. Thats more than I can say for all the other dealerships Ive used in the past. My husband

3
★★★★★

I love Hallmark VW! Ive been getting my 2005 Jetta serviced here for 2 years since I moved from CA and have had excellent experiences every time. Thats more than I can say for all the other dealerships Ive used in the past. My husband

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hallmark vw at cool springs franklin tn. are some of the most lying dishonest people i have ever had the displeaurse of being cheated by. the service dept. manager chuck is the most lying carpetbagging sob i have ever tried to deal with

3
★★★★★

hallmark vw at cool springs franklin tn. are some of the most lying dishonest people i have ever had the displeaurse of being cheated by. the service dept. manager chuck is the most lying carpetbagging sob i have ever tried to deal with

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I took my 2005 VW Beetle to the Hallmark VW Cool Springs, Franklin, TN Service Department in March for possible electrical problems (blowing sensors, pumps, anything electrical for the life of the car) and an occasional slip in the transmission. Expected it to be there a week. After 17 weeks, my insurance said the expenses were approaching the value of the vehicle - originally around $3000 but each week brought new problems and a new price up to almost $10,000, including parts to be ordered from Germany (where they had to retool the line to make these parts?), they had ordered the wrong part so another one had to be ordered (wiring and body harnesses) - 4 weeks each; they told me they had cleared all this with my insurance company and eventually my insurance company said they didn't know about the last round with Germany until after it was ordered and received. They tore all the parts out of the inside of the car - seats, dash, carpet - all you could see was metal and the engine inside the windows. All the parts were dumped on the shop floor in a heap. When insurance finally said they were going to total it, Hallmark required a payment of $5000 for the 'work they did.' They quit answering my calls, we had to go to the dealer to find out what was happening. So for 17 weeks I had no car. Everytime I would get them on the phone (by saying I was making a new appointment so they didn't ask for my name at the receptionist desk) they would say another week or another two weeks. My insurance adjuster said there was absolutely no way they would have ever gotten that car back together and working again. This was an impeccably maintained car, never wrecked, looked brand new, 38000 miles in 6 years. When I went to collect my things from the trunk, the Service Manager told me he hoped to use the parts on my vehicle (fenders, seats, parts) on other customers' cars. You can't even count on a part they sell you not having come from someone else's broken car! I have never seen anything like it or been so disappointed in a business in my 58 years.

1
★☆☆☆☆

I took my 2005 VW Beetle to the Hallmark VW Cool Springs, Franklin, TN Service Department in March for possible electrical problems (blowing sensors, pumps, anything electrical for the life of the car) and an occasional slip in the transmission. Expected it to be there a week. After 17 weeks, my insurance said the expenses were approaching the value of the vehicle - originally around $3000 but each week brought new problems and a new price up to almost $10,000, including parts to be ordered from Germany (where they had to retool the line to make these parts?), they had ordered the wrong part so another one had to be ordered (wiring and body harnesses) - 4 weeks each; they told me they had cleared all this with my insurance company and eventually my insurance company said they didn't know about the last round with Germany until after it was ordered and received. They tore all the parts out of the inside of the car - seats, dash, carpet - all you could see was metal and the engine inside the windows. All the parts were dumped on the shop floor in a heap. When insurance finally said they were going to total it, Hallmark required a payment of $5000 for the 'work they did.' They quit answering my calls, we had to go to the dealer to find out what was happening. So for 17 weeks I had no car. Everytime I would get them on the phone (by saying I was making a new appointment so they didn't ask for my name at the receptionist desk) they would say another week or another two weeks. My insurance adjuster said there was absolutely no way they would have ever gotten that car back together and working again. This was an impeccably maintained car, never wrecked, looked brand new, 38000 miles in 6 years. When I went to collect my things from the trunk, the Service Manager told me he hoped to use the parts on my vehicle (fenders, seats, parts) on other customers' cars. You can't even count on a part they sell you not having come from someone else's broken car! I have never seen anything like it or been so disappointed in a business in my 58 years.

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I took my 2005 VW Beetle to the Hallmark VW Cool Springs, Franklin, TN Service Department in March for possible electrical problems (blowing sensors, pumps, anything electrical for the life of the car) and an occasional slip in the

3
★★★★★

I took my 2005 VW Beetle to the Hallmark VW Cool Springs, Franklin, TN Service Department in March for possible electrical problems (blowing sensors, pumps, anything electrical for the life of the car) and an occasional slip in the

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Great dealership, love my new car. Would highly recommend. Professional, low pressure staff exceeded my expectations!

5
★★★★★

Great dealership, love my new car. Would highly recommend. Professional, low pressure staff exceeded my expectations!

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Have had many problems with my "pre-certified" VW, in fact, it was in a wreck that they never told me about. I had to find out from there own service dept. They sais they were not awarre of the problem, but would fix the isues. I have to say, after many months of grueling repair after repair, they have stayed true to their word. I thank the new service manager for that, AAron I think his name is? Stand up guy, and man of his word. Thank you again for doing the right thing, and taking care of your customers.

3
★★★☆☆

Have had many problems with my "pre-certified" VW, in fact, it was in a wreck that they never told me about. I had to find out from there own service dept. They sais they were not awarre of the problem, but would fix the isues. I have to say, after many months of grueling repair after repair, they have stayed true to their word. I thank the new service manager for that, AAron I think his name is? Stand up guy, and man of his word. Thank you again for doing the right thing, and taking care of your customers.

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.

This dealer has kept my vehicle over 2 months and failed to repair it. Now the dealer and VW Corp state there was and is no problem with my vehicle and that my issue is "normal". They now refuse to do warranty work on my vehcile at all.

In addition to that, they NEVER call you back. They treat you rudely, parts are WAY overpriced, your reapirs have to be done by mechanics they bring in from out of town.

Seriously, 2 months later my vehicle has the same issue it had day one! They've offered no solution other than refusing to work on it and giving up because they are either unwilling/unable/not smart enough to fix the vehicle.

AVOID THIS DEALERSHIP AND VW FOR YOUR OWN GOOD!

1
★☆☆☆☆

This dealer has kept my vehicle over 2 months and failed to repair it. Now the dealer and VW Corp state there was and is no problem with my vehicle and that my issue is "normal". They now refuse to do warranty work on my vehcile at all.

In addition to that, they NEVER call you back. They treat you rudely, parts are WAY overpriced, your reapirs have to be done by mechanics they bring in from out of town.

Seriously, 2 months later my vehicle has the same issue it had day one! They've offered no solution other than refusing to work on it and giving up because they are either unwilling/unable/not smart enough to fix the vehicle.

AVOID THIS DEALERSHIP AND VW FOR YOUR OWN GOOD!

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I will never again darken the doorstep of this establishment. I took my vehicle in for $1500 worth of repairs (air conditioning, new tires/rotation). I waited a week, hadn't heard anything, called to check to see how much longer my car would be in the shop, was told "Oh, it's ready". Really? When did someone plan to notify me?
They made mistakes when working with me on a collision claim with my insurance company.
Also, when I go to the freaking Jiffy Lube to get my oil changed, THEY vacuum out my car. Hallmark Volkswagen has it for a week, I spend $1500 with them, and do you think they offered to clean out the inside? Ha!!

I'm not asking for free service, or anything to be given to me, just a little customer appreciation would be nice.

I'm done with this place!!

0
★☆☆☆☆

I will never again darken the doorstep of this establishment. I took my vehicle in for $1500 worth of repairs (air conditioning, new tires/rotation). I waited a week, hadn't heard anything, called to check to see how much longer my car would be in the shop, was told "Oh, it's ready". Really? When did someone plan to notify me?
They made mistakes when working with me on a collision claim with my insurance company.
Also, when I go to the freaking Jiffy Lube to get my oil changed, THEY vacuum out my car. Hallmark Volkswagen has it for a week, I spend $1500 with them, and do you think they offered to clean out the inside? Ha!!

I'm not asking for free service, or anything to be given to me, just a little customer appreciation would be nice.

I'm done with this place!!

Pros: can't think of one

Cons: Pitiful customer service!

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I bought a Beetle from them over a year ago. It was the WORST dealership I have ever been to. The car had allot of problems. But the worst part of the whole deal was the Service Department. I sold the car. Thank goodness. Go somewhere else.

0
★☆☆☆☆

I bought a Beetle from them over a year ago. It was the WORST dealership I have ever been to. The car had allot of problems. But the worst part of the whole deal was the Service Department. I sold the car. Thank goodness. Go somewhere else.

Cons: Service Department

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I went to hallmark store not really looking for something inparticular but ended up finding some great little gifts for people. The friendly staff was able to help me find the perfect gift for my dad. I was also able to find things for my little siblings. Everything in the store was reasonably priced which is always nice. They had a great selection of card so it was easy to find the perfect one. i liked this store very much!

PROS: great selection of small gifts, friendly staff, low prices
CONS:

4
★★★★☆

I went to hallmark store not really looking for something inparticular but ended up finding some great little gifts for people. The friendly staff was able to help me find the perfect gift for my dad. I was also able to find things for my little siblings. Everything in the store was reasonably priced which is always nice. They had a great selection of card so it was easy to find the perfect one. i liked this store very much!

PROS: great selection of small gifts, friendly staff, low prices
CONS:

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