Most of the staff here do not take anything here seriously. I had my dogs boarded and they did unnessecary testing and charged me almost $700 without my consent. I was blown off by human resources which never resolved my issue. That lady can stick it up her @$$. I went to pick my dogs up and my bill was treated like a joke. All of the techs I have ever met here dont know how to do crap. Have taken several, I mean several tries getting my dogs blood without success and also have lost my belongings I brought with my dogs to board. I was also told my dogs only went outside to use the bathroom 1 to 2 times a day, only for a few minutes. Very dissatified. Will never go back
Recently, we boarded our 2 dogs there. I called ahead of time to ask the price. I was told $19 per day and each dog was to get a $15 kennel cough med. I would also get 10%off because I had 2 dogs coming. \r
I dropped them off, picked them up 4 days later only to get a $600 bill!!!!! Looking at the itemized bill, they had tacked on an additional $200+ worth of things. Never bothered to call and make sure, never asked, just did it and stuck me with the bill. I was furious! I called to get it taken care of and the extra charges dropped. Called twice and never had a return phone call! And to top it off, one of my dogs got kennel cough and was terribly sick for a few days! STAY AWAY from here unless you want to pay more than you are told!!!!!! They suck!
The owner Dr. Kevin Ade apparently lets his 6 dogs run wild onto Pope Creek Road and constantly endangers the lives of his dogs and passing motorists, runners and cyclists. If he is that irresponsible at home, I certainly don't want him to handle our dogs at Middle Valley Animal Hospital.
Cons: Irresponsible owner
I chose this vet because it was close to our home but have since decided to change after a year of bad to worse service.Things started out alright however since our first vet eft we haven't had any consistent vet. In addition the front desk staff is rude and keep terrible records. The final straw was last month when I went in to find out if one of my animals had updated rabies shots and THEY DIDN""T KNOW. If a vet can't keep track of that I don't know what else they're not doing. My animals can't talk. Not sure where we're going yet but am done with getting upset anytime I have to interact with their front desk staff.
Pros: Close to my house
Cons: Rude office staff, unknown vet., poor record keeping
MVAH is very kind, caring and compassionate. We have used them for years, and would not want to go anywhere else!
Pros: Kind, caring compassionate Vets
I really have enjoyed MVAH during the time I have taken my animals there. It's a very nice & clean environment. The receptionist's have always greeted me as I walked in the door, & the technicians have always treated my animals as if they were their own. I have met each of the doctors, & I would have to say I'm very pleased with each of them. If you need a hospital for your pet I highly recommend MVAH!!!
After taking my dog to MVAH, I have decided that any other veterinary clinic in Chattanooga has to be a better option. The receptionists and vet techs were quite rude and insensitive to my questions and concerns about my small dog. Avoid at all costs.
Cons: Rude employees, poor service