Carpet Den Interiors

★★★★★
  • 264 Mallory Station Rd 1

    Franklin, TN 37067

    Map & Directions
  • 615-771-0128

About Carpet Den Interiors

Hours
Mon-Fri 8am-5pm, Sat 10am-4pm

Home & Garden

Home & Garden
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I built a new house and purchased all the carpet for it at Carpet Den and was very pleased with the final result. My salesperson, Pam Schmidt, was professional, friendly, knowledgeable and accommodating. She followed through on every

3
★★★★★

I built a new house and purchased all the carpet for it at Carpet Den and was very pleased with the final result. My salesperson, Pam Schmidt, was professional, friendly, knowledgeable and accommodating. She followed through on every

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An absolutely horrible experience - run don't walk away from this bunch of crooks! About six months ago, I ordered carpet for several rooms, a bound area carpet for a living room and installation of a marble floor for a bathroom, and it

3
★★★★★

An absolutely horrible experience - run don't walk away from this bunch of crooks! About six months ago, I ordered carpet for several rooms, a bound area carpet for a living room and installation of a marble floor for a bathroom, and it

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We worked with Traci McCormick and had a great experience from start to finish. Traci helped us on the front end with recommendations for our flooring and carpeting needs, and then was extremely attentive through the entire process. Any

3
★★★★★

We worked with Traci McCormick and had a great experience from start to finish. Traci helped us on the front end with recommendations for our flooring and carpeting needs, and then was extremely attentive through the entire process. Any

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We decided to re-carpet as well as add laminate to an entry way. When we built our house 14 years ago, Carpet Den was the group that our builder recommended. 14 years later we decided to worked with Carpet Den again.\r
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Traci was great

3
★★★★★

We decided to re-carpet as well as add laminate to an entry way. When we built our house 14 years ago, Carpet Den was the group that our builder recommended. 14 years later we decided to worked with Carpet Den again.\r
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Traci was great

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Traci with Carpet Den Interiors was great to work with. She actually listened to our flooring needs and helped us select a great engineered hardwood floor. I highly recommend Traci and Carpet Den Interiors!

3
★★★★★

Traci with Carpet Den Interiors was great to work with. She actually listened to our flooring needs and helped us select a great engineered hardwood floor. I highly recommend Traci and Carpet Den Interiors!

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Thanks to Carpet Den & Traci McCormick for making what we visualized for our home a reality. Traci led us through the selection process with helpful suggestions & orchestrated every detail of the installation, coming by personally. The

3
★★★★★

Thanks to Carpet Den & Traci McCormick for making what we visualized for our home a reality. Traci led us through the selection process with helpful suggestions & orchestrated every detail of the installation, coming by personally. The

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I recently went to carpet den to buy carpet for my home in Laurelbrook. Lisa, my sales rep, was very inquisitive regarding my choice of carpet, stating that Laurelbrook homeowners should only have hardwood floors. I won't go back.

3
★★★★★

I recently went to carpet den to buy carpet for my home in Laurelbrook. Lisa, my sales rep, was very inquisitive regarding my choice of carpet, stating that Laurelbrook homeowners should only have hardwood floors. I won't go back.

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We have used Carpet Den Interiors and their designer Lisa McNeese for years. They recently did an amazing hardwood install for our home following some severe water damages. The flooring looks beautiful! The installers were very quick,

3
★★★★★

We have used Carpet Den Interiors and their designer Lisa McNeese for years. They recently did an amazing hardwood install for our home following some severe water damages. The flooring looks beautiful! The installers were very quick,

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We knew after 10 years it was time for the carpet to go! We went over to Carpet Den and were greeted by Lisa McNeese as soon as we entered the showroom. She was tremendously helpful since we had never purchased carpet before and made the

3
★★★★★

We knew after 10 years it was time for the carpet to go! We went over to Carpet Den and were greeted by Lisa McNeese as soon as we entered the showroom. She was tremendously helpful since we had never purchased carpet before and made the

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We couldn't be happier with our new area rug. We're greeted as soon as we walked into their beautiful showroom. We worked with Lisa McNeese who was very helpful and pleasant . We knew what we wanted when we went in and the price was so

3
★★★★★

We couldn't be happier with our new area rug. We're greeted as soon as we walked into their beautiful showroom. We worked with Lisa McNeese who was very helpful and pleasant . We knew what we wanted when we went in and the price was so

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Beautiful store and great products, but terrible customer service. I came in looking to add 800SF of hardwood (w/install) and couldnt get a call back after they came out for a measurement and i landed on the product. \r
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Disappointing

3
★★★★★

Beautiful store and great products, but terrible customer service. I came in looking to add 800SF of hardwood (w/install) and couldnt get a call back after they came out for a measurement and i landed on the product. \r
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Disappointing

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We have used Carpet Den for eight different flooring projects over the last 12 years! Either we have been pleased or can't learn a good lesson! :) Thankfully, it is the former! The installers have always been prompt, courteous, and

3
★★★★★

We have used Carpet Den for eight different flooring projects over the last 12 years! Either we have been pleased or can't learn a good lesson! :) Thankfully, it is the former! The installers have always been prompt, courteous, and

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My husband and I recently used Carpet Den Interiors to carpet our bonus room and we are thrilled with the results. They have quality carpet, competitive rates, great customer service and timely install. We loved working with Lisa McNeese.

3
★★★★★

My husband and I recently used Carpet Den Interiors to carpet our bonus room and we are thrilled with the results. They have quality carpet, competitive rates, great customer service and timely install. We loved working with Lisa McNeese.

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I received better pricing, service and quality at Carpet Den. Thanks Evan for the great service and thank you gift.

3
★★★★★

I received better pricing, service and quality at Carpet Den. Thanks Evan for the great service and thank you gift.

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I love my three coordinating Nourison rugs I purchased from Evan M. at Carpet Den Interiors.\r
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On top of great pricing, everything was handled efficiently and professionally and in a timely manor.\r
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I will use Carpet Den Interiors

3
★★★★★

I love my three coordinating Nourison rugs I purchased from Evan M. at Carpet Den Interiors.\r
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On top of great pricing, everything was handled efficiently and professionally and in a timely manor.\r
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I will use Carpet Den Interiors

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Carpet Den is my resource for carpeting and tile for my clients. Lisa McNeese and Jessica are my go to sales people who know their products and design. Friendly, professional, and great service. Always ready to measure at my client's

3
★★★★★

Carpet Den is my resource for carpeting and tile for my clients. Lisa McNeese and Jessica are my go to sales people who know their products and design. Friendly, professional, and great service. Always ready to measure at my client's

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Thank you Carpet Den interiors, your service is wonderful as I think Evan Millard truly believes in what he is doing! I also am so glad he has a design degree. His design experience was very helpful to me in choosing carpet for my in home

3
★★★★★

Thank you Carpet Den interiors, your service is wonderful as I think Evan Millard truly believes in what he is doing! I also am so glad he has a design degree. His design experience was very helpful to me in choosing carpet for my in home

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From our initial contact with salesman, Evan Millard, to the free in-home measurement, the installation & cleanup, & the follow-up inspection by Evan, we definitely knew we had made the right choice in purchasing our bedroom carpet from

3
★★★★★

From our initial contact with salesman, Evan Millard, to the free in-home measurement, the installation & cleanup, & the follow-up inspection by Evan, we definitely knew we had made the right choice in purchasing our bedroom carpet from

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Carpet Den is my go-to store for all of my flooring. Over the years I have had carpet, tile, hardwoods, and linoleum installed by Carpet Den and I have been happy with their service on every occasion. Pam Schmidt is one of the most

3
★★★★★

Carpet Den is my go-to store for all of my flooring. Over the years I have had carpet, tile, hardwoods, and linoleum installed by Carpet Den and I have been happy with their service on every occasion. Pam Schmidt is one of the most

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We are very happy with are new carpet and the wonderful service Evan provided.\r
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Evan Millard was wonderful and asked the right questions to find out exactly what we needed. The installers were great and professional.

3
★★★★★

We are very happy with are new carpet and the wonderful service Evan provided.\r
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Evan Millard was wonderful and asked the right questions to find out exactly what we needed. The installers were great and professional.

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Over the past 10 years we have purchased carpet, an area rug, and most recently hardwood flooring from Carpet Den. Every experience has been very positive and that's why we keep going back. Our salesperson, Evan Millard was great to work

3
★★★★★

Over the past 10 years we have purchased carpet, an area rug, and most recently hardwood flooring from Carpet Den. Every experience has been very positive and that's why we keep going back. Our salesperson, Evan Millard was great to work

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We love our new carpet from Carpet Den. Evan Millard is the BEST sales rep/designer!! He was extremely professional and wonderful to work with. We are so happy he guided us to a super carpet for our stairs and office area. I highly

3
★★★★★

We love our new carpet from Carpet Den. Evan Millard is the BEST sales rep/designer!! He was extremely professional and wonderful to work with. We are so happy he guided us to a super carpet for our stairs and office area. I highly

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Best Carpet Dealer in Nashville! Don't bother going anywhere else and waste your time. We did. We looked at other places and didn't get the service or knowledge we hoped for. So someone recommended Carpet Den in Franklin. We live in

3
★★★★★

Best Carpet Dealer in Nashville! Don't bother going anywhere else and waste your time. We did. We looked at other places and didn't get the service or knowledge we hoped for. So someone recommended Carpet Den in Franklin. We live in

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Purchased hardwood flooring for my living room, and the price was great. Traci McCormick was wonderful, and extremely prepared to get my wife and I exactly what we wanted.

3
★★★★★

Purchased hardwood flooring for my living room, and the price was great. Traci McCormick was wonderful, and extremely prepared to get my wife and I exactly what we wanted.

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We had a wonderful experience with Carpet Den. Traci McCormick was an excellent sales person who actually enjoyed showing us lots of different options. Jason and his crew who laid the carpet were polite and professional. We would highly

3
★★★★★

We had a wonderful experience with Carpet Den. Traci McCormick was an excellent sales person who actually enjoyed showing us lots of different options. Jason and his crew who laid the carpet were polite and professional. We would highly

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We made the right decission in choosing Carpet Den Interiors. They were professional in all aspects of our experience and we would definitely use them again. Thank you Lisa. You are a credit to your profession!

3
★★★★★

We made the right decission in choosing Carpet Den Interiors. They were professional in all aspects of our experience and we would definitely use them again. Thank you Lisa. You are a credit to your profession!

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I must say I am 100% satisfied with everything from the looking at the various types of carpet to the installation. They had a wonderful sale going on which allowed me to purchase a 70 grade carpet---yikes thats great along with the best

3
★★★★★

I must say I am 100% satisfied with everything from the looking at the various types of carpet to the installation. They had a wonderful sale going on which allowed me to purchase a 70 grade carpet---yikes thats great along with the best

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Just got a great deal on carpet and wood flooring from Carpet Den interiors, saved almost 45%. Traci McCormick was exremely knowledgable about all of the company's products and took great pains to ensure that the flooring we selected

3
★★★★★

Just got a great deal on carpet and wood flooring from Carpet Den interiors, saved almost 45%. Traci McCormick was exremely knowledgable about all of the company's products and took great pains to ensure that the flooring we selected

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This past week I had Carpet Den come out for the second time to put install more hardwood flooring in our house. I had originally contacted them last fall to have an estimate done figuring they'd be out in a couple days. Nope! I spoke

3
★★★★★

This past week I had Carpet Den come out for the second time to put install more hardwood flooring in our house. I had originally contacted them last fall to have an estimate done figuring they'd be out in a couple days. Nope! I spoke

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I was expecting Carpet Den to be very expensive because they are in Franklin and because their showroom is so nice. I have to say I was really surprised when I had the sales lady come to my house and give me an estimate. I had a couple

3
★★★★★

I was expecting Carpet Den to be very expensive because they are in Franklin and because their showroom is so nice. I have to say I was really surprised when I had the sales lady come to my house and give me an estimate. I had a couple

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I went to Carpet Den with my husband and 3 kids on a Saturday. I was immediately over whelmed when I walked in the door. However, someone from the sales staff came up to me and asked me questions about what i was looking for. She

3
★★★★★

I went to Carpet Den with my husband and 3 kids on a Saturday. I was immediately over whelmed when I walked in the door. However, someone from the sales staff came up to me and asked me questions about what i was looking for. She

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After several trips to Home Depot looking for carpet for my new home, I decided to check out Carpet Den. I figured their pricing would be too expensive and unaffordable. As I was looking through various samples, Traci McCormick offered

3
★★★★★

After several trips to Home Depot looking for carpet for my new home, I decided to check out Carpet Den. I figured their pricing would be too expensive and unaffordable. As I was looking through various samples, Traci McCormick offered

.

Thank you for a way to respond to Totally Unacceptable.

Mrs. Fisher upon reading your review, I did look into you experience with Carpet Den Interiors as you stated. Steven Cannon was your Sales Rep and has worked in the flooring

3
★★★★★

Thank you for a way to respond to Totally Unacceptable.

Mrs. Fisher upon reading your review, I did look into you experience with Carpet Den Interiors as you stated. Steven Cannon was your Sales Rep and has worked in the flooring

.

Carpet Den was recommended to me by my realtor when I bought my house in October 2007. I paid what I considered a fortune (over 4K) for carpeting the upstairs in my house (approx 1400sf) because I wanted "good quality" ... the guy who did

3
★★★★★

Carpet Den was recommended to me by my realtor when I bought my house in October 2007. I paid what I considered a fortune (over 4K) for carpeting the upstairs in my house (approx 1400sf) because I wanted "good quality" ... the guy who did

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Carpet Den was recommended to me by a neighbor so I thought I would give it a try. The lady who helped me had great product knowledge to share. As many of you know, picking out your flooring can be a very overwhelming process. She was very

3
★★★★★

Carpet Den was recommended to me by a neighbor so I thought I would give it a try. The lady who helped me had great product knowledge to share. As many of you know, picking out your flooring can be a very overwhelming process. She was very

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My husband and I have worked with Carpet Den three times in the past 3 years. We have had a stair runner installed, had a room re-carpeted and ordered a lovely rug from them. My experiences with those purchases were okay, but I would not rate their service as great.
Then, in the past couple of months I have called them to order a rug pad (promised a call back with price~ never got one) called again about pad, no response. Then, I called to order another rug from them and received no response.
As the mother of small children I prefer to do things over the phone if possible. If I were not a repeat customer (which they are aware of because they ask my name and pull up my file every time I call) I could understand the lack of interest a little more. I called another local carpet store who helped me and in turn got my business! I will not be calling Carpet Den Interiors any more.

0
★☆☆☆☆

My husband and I have worked with Carpet Den three times in the past 3 years. We have had a stair runner installed, had a room re-carpeted and ordered a lovely rug from them. My experiences with those purchases were okay, but I would not rate their service as great.
Then, in the past couple of months I have called them to order a rug pad (promised a call back with price~ never got one) called again about pad, no response. Then, I called to order another rug from them and received no response.
As the mother of small children I prefer to do things over the phone if possible. If I were not a repeat customer (which they are aware of because they ask my name and pull up my file every time I call) I could understand the lack of interest a little more. I called another local carpet store who helped me and in turn got my business! I will not be calling Carpet Den Interiors any more.

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Carpet Den came highly recommended for carpeting my entire house on Bradford Ave, except kitchen and bath. The grade carpet I wanted was more expensive than comparable at Home Depot, but that was not the worst of it. Either the carpet quality or the installation or both caused "ripples" - high places in the carpet that appeared within weeks (days in a few places). I went back to Carpet Den at least three times to get this fixed and was given excuses - that the "small ridges would settle down over time", or that the "furniture would flatten it out". I finally said that they needed to come fix this, and I was flatly told that they would not. This was most disturbing. I kept hoping the ripples would flatten over time and that furniture would help this. It did not. I bought the carpet in Spring 2002 and this week (June 2009) it was removed because it was just so awful.

I will never forget being also irritated by the restrictions attached to the carpet warranty. I did not even know there would be warranty restrictions until AFTER the installation. The carpet and installation was supposed to have been good for 20+ years, but only "IF" I vacuumed it with a strong brushing vacuum every week (no problem), used a variety of sophisticated cleaning agents for any spots and spills (some were foreign to me), and had all the carpet in the house professionally cleaned every 12 months. It was not enough that I had my own Bissell carpet steam cleaner for this kind of maintenance. Needless to say, the warranty was worthless and Carpet Den did not stand behind its work or product.

If Carpet Den would like for me to retract this statement, I would be happy to have them call me to come fix their carpet in the two bedrooms (mostly unused spaces) where their carpet remains. But the clock is ticking on this offer... Call me.

0
★☆☆☆☆

Carpet Den came highly recommended for carpeting my entire house on Bradford Ave, except kitchen and bath. The grade carpet I wanted was more expensive than comparable at Home Depot, but that was not the worst of it. Either the carpet quality or the installation or both caused "ripples" - high places in the carpet that appeared within weeks (days in a few places). I went back to Carpet Den at least three times to get this fixed and was given excuses - that the "small ridges would settle down over time", or that the "furniture would flatten it out". I finally said that they needed to come fix this, and I was flatly told that they would not. This was most disturbing. I kept hoping the ripples would flatten over time and that furniture would help this. It did not. I bought the carpet in Spring 2002 and this week (June 2009) it was removed because it was just so awful.

I will never forget being also irritated by the restrictions attached to the carpet warranty. I did not even know there would be warranty restrictions until AFTER the installation. The carpet and installation was supposed to have been good for 20+ years, but only "IF" I vacuumed it with a strong brushing vacuum every week (no problem), used a variety of sophisticated cleaning agents for any spots and spills (some were foreign to me), and had all the carpet in the house professionally cleaned every 12 months. It was not enough that I had my own Bissell carpet steam cleaner for this kind of maintenance. Needless to say, the warranty was worthless and Carpet Den did not stand behind its work or product.

If Carpet Den would like for me to retract this statement, I would be happy to have them call me to come fix their carpet in the two bedrooms (mostly unused spaces) where their carpet remains. But the clock is ticking on this offer... Call me.

Pros: None yet

Cons: Just altogether BAD

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I visited Carpet Den not to long ago and they had great prices! When you walk in you expect the prices to be really expensive, just bc the look and feel of the store looks expensive. But everything was priced just as I had imagined. Someone came to the front and was quick to help me around the store. I highly reccomend!

2
★★★★★

I visited Carpet Den not to long ago and they had great prices! When you walk in you expect the prices to be really expensive, just bc the look and feel of the store looks expensive. But everything was priced just as I had imagined. Someone came to the front and was quick to help me around the store. I highly reccomend!

Pros: Helpful sales team and Quick to Install and Measure

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I recently went to Carpet Den Interiors for a special sale they were having, and in today's economy I felt like they had equal pricing to both Lowe's and Home Depot. Also someone actually helped me in the Lowe's we were there for 30 minutes or more before anyone came over. Carpet Den also has a better quality product I know I want have to replace in 5 years. I will defintely recommend them.

2
★★★★★

I recently went to Carpet Den Interiors for a special sale they were having, and in today's economy I felt like they had equal pricing to both Lowe's and Home Depot. Also someone actually helped me in the Lowe's we were there for 30 minutes or more before anyone came over. Carpet Den also has a better quality product I know I want have to replace in 5 years. I will defintely recommend them.

Pros: quality and price

Cons: none

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Carpet Den is ridiculously expensive for mass market contractor grade materials. Have you ever had a family member get absolutely blown out by a used car dealer. Well, then you've got an idea who these people are. I'm just sick to my stomach after hearing what one of my siblings was charged for a very standard 3/8" hardwood flooring project. Try $13K for 1,300 square feet. OK, call it double over typical retail. Wish I could give them ZERO stars.

0
★☆☆☆☆

Carpet Den is ridiculously expensive for mass market contractor grade materials. Have you ever had a family member get absolutely blown out by a used car dealer. Well, then you've got an idea who these people are. I'm just sick to my stomach after hearing what one of my siblings was charged for a very standard 3/8" hardwood flooring project. Try $13K for 1,300 square feet. OK, call it double over typical retail. Wish I could give them ZERO stars.

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I hate it when someone is artificially nice. My helper was Rachel, who was so artifically nice that I wanted to gag. She wasn't particularly knowledgeable, and tried to fudge her way through the selection process. I would have preferred her to be honest with me, and just tell me that she would find out, but alas no such thing. Her quote was over the top high, she wasn't negotiable in her pricing and got rather offended when I didn't want her selection.

I got a much better deal, installation and all at Home Depot. And the salesperson didn't have a hissy fit.

0
★☆☆☆☆

I hate it when someone is artificially nice. My helper was Rachel, who was so artifically nice that I wanted to gag. She wasn't particularly knowledgeable, and tried to fudge her way through the selection process. I would have preferred her to be honest with me, and just tell me that she would find out, but alas no such thing. Her quote was over the top high, she wasn't negotiable in her pricing and got rather offended when I didn't want her selection.

I got a much better deal, installation and all at Home Depot. And the salesperson didn't have a hissy fit.

Pros: Lovely to visit

Cons: Stuck up sales representative Rachel with attitude

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I love that one person helps you through the process, and the selection was amazing, I had no idea they had so many types of flooring. I would recommend them to everyone.

2
★★★★★

I love that one person helps you through the process, and the selection was amazing, I had no idea they had so many types of flooring. I would recommend them to everyone.

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quality wasnt as good as i evpected. price was double of home depot.

0
★☆☆☆☆

quality wasnt as good as i evpected. price was double of home depot.

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