The Great Backyard Place

★★☆☆☆
  • 8100 Kingston Pike

    Knoxville, TN 37919

    Map & Directions
  • 865-694-4126

1.7778 9
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Their behavior, professionalism and customer service are simply unacceptable. They do not service what they sell, will not return your phone calls, and do a horrible job with installation, then won't stand behind it. Yes, Aurora or Campbells' might cost more, but they DO stand behind their work, unlike The Pool Place. It looks like I'll now have to hire someone else to repair the mess they left me with!

1
★☆☆☆☆

Their behavior, professionalism and customer service are simply unacceptable. They do not service what they sell, will not return your phone calls, and do a horrible job with installation, then won't stand behind it. Yes, Aurora or Campbells' might cost more, but they DO stand behind their work, unlike The Pool Place. It looks like I'll now have to hire someone else to repair the mess they left me with!

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I purchased an Artesian Spa from The Pool Place in Knoxville several years ago. I wanted to do something to the wooden cabinet. I called to see what was recommended and was told ""whatever I prefer"". I know nothing about this wood and was very disappointed by the lace of concern. The person was even rude on the phone.

0
★☆☆☆☆

I purchased an Artesian Spa from The Pool Place in Knoxville several years ago. I wanted to do something to the wooden cabinet. I called to see what was recommended and was told ""whatever I prefer"". I know nothing about this wood and was very disappointed by the lace of concern. The person was even rude on the phone.

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WHAT A NIGHTMARE. WE PURCHASED A POOL AND THE CONTRACTOR WHO INSTALLED THE POOL WAS A TOTAL DISASTER.\tIT TOOK THREE DAYS AS THEY NEVER HAD WHAT THEY NEEDED TO WORK WITH, WERE ALWAYS AT LEAST 2 TO 3 HOURS EVERY TIME THEY CAME BACK. WHEN WE CALLED THE POOL PLACE TO COMPLAIN I WAS TOLD I WAS BEING UNREASONABLE. EVEN AFTER THEY DID DAMAGE TO MY YARD FROM GETTING THEIR BOBCAT AND TRUCK STUCK IN MY YARD STILL NOTHING BUT EXCUSES. I NOW HAVE RAILS THAT ARE NOT PROPERLY INSTALLED. I WILL NOT EVEN GO AND TAKE MY WATER SAMPLE TO THE STORE AND WILL NEVER BUY ANYTHING INCLUDING SUPPLIES THERE.

0
★☆☆☆☆

WHAT A NIGHTMARE. WE PURCHASED A POOL AND THE CONTRACTOR WHO INSTALLED THE POOL WAS A TOTAL DISASTER.\tIT TOOK THREE DAYS AS THEY NEVER HAD WHAT THEY NEEDED TO WORK WITH, WERE ALWAYS AT LEAST 2 TO 3 HOURS EVERY TIME THEY CAME BACK. WHEN WE CALLED THE POOL PLACE TO COMPLAIN I WAS TOLD I WAS BEING UNREASONABLE. EVEN AFTER THEY DID DAMAGE TO MY YARD FROM GETTING THEIR BOBCAT AND TRUCK STUCK IN MY YARD STILL NOTHING BUT EXCUSES. I NOW HAVE RAILS THAT ARE NOT PROPERLY INSTALLED. I WILL NOT EVEN GO AND TAKE MY WATER SAMPLE TO THE STORE AND WILL NEVER BUY ANYTHING INCLUDING SUPPLIES THERE.

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WE HAVE PURCHASED TWO POOLS AND ONE HOT TUB FROM BILL AND HAVE HAD NOTHING BUT GREAT EXPERIENCES. STAFF HAS ALWAYS GREETED US AND BEEN VERY HELPFUL, FRIENDLY, AND KNOWLEDGABLE. OUR JETS IN THE HOT TUB KEEP FALLING OUT AND THEY REPLACED THEM, NO QUESTIONS ASKED UNTIL OUR WARRANTY RAN OUT. BUT WE WILL CONTINUE DO BUSINESS WITH THEM BECAUSE OF THE GREAT CUSTOMER SERVICE AND FRIENDLY STAFF. KUDOS TO THE POOL PLACE, THE ONLY POOL PLACE IN OUR BOOK. SURELY THERE ARE OTHERS OUT THERE WHO COULD SAY SOMETHING NICE ABOUT THEM.

2
★★★★★

WE HAVE PURCHASED TWO POOLS AND ONE HOT TUB FROM BILL AND HAVE HAD NOTHING BUT GREAT EXPERIENCES. STAFF HAS ALWAYS GREETED US AND BEEN VERY HELPFUL, FRIENDLY, AND KNOWLEDGABLE. OUR JETS IN THE HOT TUB KEEP FALLING OUT AND THEY REPLACED THEM, NO QUESTIONS ASKED UNTIL OUR WARRANTY RAN OUT. BUT WE WILL CONTINUE DO BUSINESS WITH THEM BECAUSE OF THE GREAT CUSTOMER SERVICE AND FRIENDLY STAFF. KUDOS TO THE POOL PLACE, THE ONLY POOL PLACE IN OUR BOOK. SURELY THERE ARE OTHERS OUT THERE WHO COULD SAY SOMETHING NICE ABOUT THEM.

Pros: HIGHLY RECOMMEND

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If you can avoid the Pool Place, DO SO. Go somewhere else to buy your pool parts or accesories. The staff is very rude and the customer service is extremely poor. \r\nThey have a limited staff and they do not want to help you at all. They are rude from the onset. The owners need to look into this store and replace the manager and his sidekick, they are a joke. Totally useless place!\r\nTrust me you will be treated much better at any of the other pool places, avoid the POOL PLACE in KNOXVILLE.

0
★☆☆☆☆

If you can avoid the Pool Place, DO SO. Go somewhere else to buy your pool parts or accesories. The staff is very rude and the customer service is extremely poor. \r\nThey have a limited staff and they do not want to help you at all. They are rude from the onset. The owners need to look into this store and replace the manager and his sidekick, they are a joke. Totally useless place!\r\nTrust me you will be treated much better at any of the other pool places, avoid the POOL PLACE in KNOXVILLE.

Cons: RUDE, AWFUL STAFF

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We purchased a pool liner from the Pool Place in March and did not receive it until Oct. (dillon said it would take 10 days) They were putting up their Christmas trees when we made our last attempt to get the liner we PREPAID for in March. They had many excuses, including ""You already picked it up"". Ken the manager is very rude and does not want to talk to you and defers you to Dillon who is a VERY ARROGANT young kid with an attitude of ""he doesn't care"" about the customer, they are not there to help you. I would not recommend buying any pool items from them as they are very difficult people to work with. They really need to replace Ken and Dillon with some more personable people. I don't think they like their jobs and you can tell by both of their attitudes. Stay away from The Pool Place.

0
★☆☆☆☆

We purchased a pool liner from the Pool Place in March and did not receive it until Oct. (dillon said it would take 10 days) They were putting up their Christmas trees when we made our last attempt to get the liner we PREPAID for in March. They had many excuses, including ""You already picked it up"". Ken the manager is very rude and does not want to talk to you and defers you to Dillon who is a VERY ARROGANT young kid with an attitude of ""he doesn't care"" about the customer, they are not there to help you. I would not recommend buying any pool items from them as they are very difficult people to work with. They really need to replace Ken and Dillon with some more personable people. I don't think they like their jobs and you can tell by both of their attitudes. Stay away from The Pool Place.

Cons: Very rude staff who does not care once they get your money.

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If youy value your money don't buy parts from The Pool Place, they sell bad motors and refuse to refund, these people are theives.

0
★☆☆☆☆

If youy value your money don't buy parts from The Pool Place, they sell bad motors and refuse to refund, these people are theives.

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If you value your money do not do business with these people. They sold a pump motor that would not run and would not return the money for it. we did extensive testing at our house for correct voltage, and still would no refund. Now we have a $160.00 boat anchor. We purchased an Emerson motor from a reputable dealer installed and it ran fine. AO Smith motors are crap!!

PROS:
CONS: Theives, They stole our money!

1
★☆☆☆☆

If you value your money do not do business with these people. They sold a pump motor that would not run and would not return the money for it. we did extensive testing at our house for correct voltage, and still would no refund. Now we have a $160.00 boat anchor. We purchased an Emerson motor from a reputable dealer installed and it ran fine. AO Smith motors are crap!!

PROS:
CONS: Theives, They stole our money!

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Now this is a great pool place. They carry everything under the sun. With the nice weather coming everyone with pools or thinking of getting a pool or whirlpool tub this is the place to go. They have a very helpful staff and they have great parking areas. Their prices are wonderful and they always have items in stock. They have wonderful whirlpools and even carry all of the supplies to go with them. Deals abound here at this pool place. They are in a great location too. Look into them for your new supplies.

4
★★★★☆

Now this is a great pool place. They carry everything under the sun. With the nice weather coming everyone with pools or thinking of getting a pool or whirlpool tub this is the place to go. They have a very helpful staff and they have great parking areas. Their prices are wonderful and they always have items in stock. They have wonderful whirlpools and even carry all of the supplies to go with them. Deals abound here at this pool place. They are in a great location too. Look into them for your new supplies.

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