White Room

★★★★☆

About White Room

Hours
Tue 10am-7pm, Wed-Sat 10am-5pm

Shopping

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Soooo expensive. Try dresses on in store for size then find it online and save a ton.

3
★★★★★

Soooo expensive. Try dresses on in store for size then find it online and save a ton.

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i was going to go to the white room but when i contacted them about a couple of dresses they got nasty with me the site says they have jasmine bridal but when asked it was no we don't carry them and they wanted me to order a dress over the

3
★★★★★

i was going to go to the white room but when i contacted them about a couple of dresses they got nasty with me the site says they have jasmine bridal but when asked it was no we don't carry them and they wanted me to order a dress over the

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I decided to go to the White Room after my friend strongly recommended it! She got her gown and our bridesmaids dresses there and the whole experience was fun and easy. Originally, I was out of state when we had to order the dresses and the White Room helped me over the phone. When it was my turn to shop for bridal gowns I was just as impressed in person as I was over the phone! At first I was only allowed to pick a few gowns, but once my consultant pulled more gowns for me I completely understood why. She pulled a gown I never would have liked on the hanger, but I fell in love with it!! My consultant took the time to help me pick out jewelry, veils and bridesmaid dresses. The whole time I never felt rushed or pressured. The White Room is totally worth the drive!!

2
★★★★★

I decided to go to the White Room after my friend strongly recommended it! She got her gown and our bridesmaids dresses there and the whole experience was fun and easy. Originally, I was out of state when we had to order the dresses and the White Room helped me over the phone. When it was my turn to shop for bridal gowns I was just as impressed in person as I was over the phone! At first I was only allowed to pick a few gowns, but once my consultant pulled more gowns for me I completely understood why. She pulled a gown I never would have liked on the hanger, but I fell in love with it!! My consultant took the time to help me pick out jewelry, veils and bridesmaid dresses. The whole time I never felt rushed or pressured. The White Room is totally worth the drive!!

Pros: lots of amazing gowns, personalized attention

Cons: parking

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The White Room has a lot of gowns for you to choose from. They were really helpful before I made my purchase...key word, before. I found a beautiful gown that I love and after that, they ignored me, even when I was still shopping for veils etc.

I sent well over 10k worth of business to them through my own wedding and a friends and was never once told "thank you" for any of my purchases. When I bought my veil ($500+), it was given to me all wadded up and terribly wrinkled. When I asked them to steam it they weren't too happy about doing it. I'm not picky...really I'm not, even as a bride...but when you spend that kind of money you expect at least just basic politeness. Of the 6 or so times I have been in the store, I was treated well only once, when I was trying on dresses. After that, I was ignored or treated like a child.

1
★★☆☆☆

The White Room has a lot of gowns for you to choose from. They were really helpful before I made my purchase...key word, before. I found a beautiful gown that I love and after that, they ignored me, even when I was still shopping for veils etc.

I sent well over 10k worth of business to them through my own wedding and a friends and was never once told "thank you" for any of my purchases. When I bought my veil ($500+), it was given to me all wadded up and terribly wrinkled. When I asked them to steam it they weren't too happy about doing it. I'm not picky...really I'm not, even as a bride...but when you spend that kind of money you expect at least just basic politeness. Of the 6 or so times I have been in the store, I was treated well only once, when I was trying on dresses. After that, I was ignored or treated like a child.

Pros: good selection

Cons: bad service

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I absolutely love The White Room! I am newly engaged and went there to shop for the perfect gown with my friends and mom. The girls there are so nice and really knowledgeable. I felt so special and they were honest, not just trying to sell me a gown for the money. My consultant pulled a gown for me that I would have never tried on and it is the ONE! I have been to other shops in Nashville, but there was nothing to compare how great of an experience I had. You have to visit here if you are bridal gown hunting.

2
★★★★★

I absolutely love The White Room! I am newly engaged and went there to shop for the perfect gown with my friends and mom. The girls there are so nice and really knowledgeable. I felt so special and they were honest, not just trying to sell me a gown for the money. My consultant pulled a gown for me that I would have never tried on and it is the ONE! I have been to other shops in Nashville, but there was nothing to compare how great of an experience I had. You have to visit here if you are bridal gown hunting.

Pros: Great selection and customer service!

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I was really looking forward to my experience at the White Room, trekking from Nashville with 3 of my best friends for a fun day of gown shopping. I heard good things about the White Room and read the reviews here, and was excited to find a large selection of low-moderate priced gowns. The downside was the service!! Chelsie was our consultant- don't book her- and was rude to me, rude to my friends, and sent us the vibe that she couldn't wait for us to leave! She rushed us, told my friends to stop helping me, and acted like she was doing me a favor by letting me look around. I asked her for suggestions once I had determined I wanted a mermaid-looking dress, and she gave NONE. Told me to go back and look myself. I wouldn't buy a dress here if my life depended on it... I'm sure other consultants are better, but I had a terrible experience here!!

0
★☆☆☆☆

I was really looking forward to my experience at the White Room, trekking from Nashville with 3 of my best friends for a fun day of gown shopping. I heard good things about the White Room and read the reviews here, and was excited to find a large selection of low-moderate priced gowns. The downside was the service!! Chelsie was our consultant- don't book her- and was rude to me, rude to my friends, and sent us the vibe that she couldn't wait for us to leave! She rushed us, told my friends to stop helping me, and acted like she was doing me a favor by letting me look around. I asked her for suggestions once I had determined I wanted a mermaid-looking dress, and she gave NONE. Told me to go back and look myself. I wouldn't buy a dress here if my life depended on it... I'm sure other consultants are better, but I had a terrible experience here!!

Pros: Large selection for low-moderate price points

Cons: Bad service, too crowded, just plain rude

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Ashlee helped me to pick out a dress which I love. She took the time to ask me what I wanted and then walked through the room with me to pick out dresses I thought I'd like. Unfortunately, I was by myself but Ashlee helped me to make a final decision which I feel very confident with. I had a wonderful experience and would recommend the White Room to any bride.

2
★★★★★

Ashlee helped me to pick out a dress which I love. She took the time to ask me what I wanted and then walked through the room with me to pick out dresses I thought I'd like. Unfortunately, I was by myself but Ashlee helped me to make a final decision which I feel very confident with. I had a wonderful experience and would recommend the White Room to any bride.

Pros: Lovely dresses at a great price

Cons: I didn't run into any

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I have nothing but good things to say about The White Room. After some bad experiences at some of the others in Nashville i was hesitant to make the hike out to Lebanon but it was well worth it!! They are very helpful, pleasant and organized. They even contacted all my bridesmaids and got their measurements and deposits for me. They did not hound you to buy but they gave you just enough attention. I bought my wedding dress there and my bridesmaids' And their onsite taylor was wonderful. I would absolutely recommend them to all brides.

2
★★★★★

I have nothing but good things to say about The White Room. After some bad experiences at some of the others in Nashville i was hesitant to make the hike out to Lebanon but it was well worth it!! They are very helpful, pleasant and organized. They even contacted all my bridesmaids and got their measurements and deposits for me. They did not hound you to buy but they gave you just enough attention. I bought my wedding dress there and my bridesmaids' And their onsite taylor was wonderful. I would absolutely recommend them to all brides.

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This was the third place I went to try on wedding dresses. The White Room by far had the greatest variety of dresses. I went to try on dresses on a Saturday and they were completely slammed, but I had made an appointment and I had someone helping me from the moment I walked in the door, even though there were a ton of other people there. I went to pick up my dress on a Tuesday afternoon and it was dead- not a soul in the whole store! KM helped me try dresses on. She was awesome, offering opinions of what I might like, but was not pushy to make me feel like I had to like what she picked out. The process was simple and amazing. My dress came in a couple weeks earlier than we expected and The White Room made sure to call and let me know it was in. Taline helped me when I picked up the dress. She was great helping me try on different bridal slips and shoes. She let me walk around and sit in the dress as long as I wanted. She also helped me try on different veils and made serveral calls about special order veils and called me the next day with all of my requested information.
We did go to the White Room to look at bridesmaid dresses, but had some problems because one of my bridesmaids was just a little bigger than the sample sizes that were available and there was no organization to the dresses. We got a little frustrated and opted for David's Bridal, where the dresses seemed more organized, there were plenty of sizes, and the prices were more reasonable.

2
★★★★☆

This was the third place I went to try on wedding dresses. The White Room by far had the greatest variety of dresses. I went to try on dresses on a Saturday and they were completely slammed, but I had made an appointment and I had someone helping me from the moment I walked in the door, even though there were a ton of other people there. I went to pick up my dress on a Tuesday afternoon and it was dead- not a soul in the whole store! KM helped me try dresses on. She was awesome, offering opinions of what I might like, but was not pushy to make me feel like I had to like what she picked out. The process was simple and amazing. My dress came in a couple weeks earlier than we expected and The White Room made sure to call and let me know it was in. Taline helped me when I picked up the dress. She was great helping me try on different bridal slips and shoes. She let me walk around and sit in the dress as long as I wanted. She also helped me try on different veils and made serveral calls about special order veils and called me the next day with all of my requested information.
We did go to the White Room to look at bridesmaid dresses, but had some problems because one of my bridesmaids was just a little bigger than the sample sizes that were available and there was no organization to the dresses. We got a little frustrated and opted for David's Bridal, where the dresses seemed more organized, there were plenty of sizes, and the prices were more reasonable.

Pros: friendly service, great selection, fair prices

Cons: not a lot of parking, bridesmaid dresses

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If you want someone to care about you, go here. Don't expect to be a queen anywhere you go--everyone that is a customer is a bride just like you, but they will treat you right. The owner is SOOO GIVING. She did EVERYTHING to make my dress, shoes, veil, and jewelry look wonderful.

Go here.

That's all you need to know.

2
★★★★★

If you want someone to care about you, go here. Don't expect to be a queen anywhere you go--everyone that is a customer is a bride just like you, but they will treat you right. The owner is SOOO GIVING. She did EVERYTHING to make my dress, shoes, veil, and jewelry look wonderful.

Go here.

That's all you need to know.

Pros: SO GIVING

Cons: none

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ok Ladies.. here is the deal. Out of the hundreds of customers that the White Room gets, only a few have written bad reviews. It disappoints me that some people may not have shopped at this store just because of a few disgruntled brides or moms. I totally understand that planning a wedding is a stressful time for everyone. Really, what little girl doesn't dream of a princess wedding?? However, I have yet to see a wedding that went off without a hitch unless it was backed by plenty of money and coordinated COMPLETELY by an efficient wedding planner. Its just life :-) So, before you totally disregard the place, really really read the reviews.. see what you can do differently to make your wedding day memorable. And anyways, the really bad reviews were back in 2007. Lots of things can happen and changes can be made in 2 years. I personally am gonna go and let Melanie help me with my bridal stuff next spring. And, I plan on not stressing about it because I know she is professional and very competent. I have all the faith in the world that she will do an outstanding job :-)

1
★★★☆☆

ok Ladies.. here is the deal. Out of the hundreds of customers that the White Room gets, only a few have written bad reviews. It disappoints me that some people may not have shopped at this store just because of a few disgruntled brides or moms. I totally understand that planning a wedding is a stressful time for everyone. Really, what little girl doesn't dream of a princess wedding?? However, I have yet to see a wedding that went off without a hitch unless it was backed by plenty of money and coordinated COMPLETELY by an efficient wedding planner. Its just life :-) So, before you totally disregard the place, really really read the reviews.. see what you can do differently to make your wedding day memorable. And anyways, the really bad reviews were back in 2007. Lots of things can happen and changes can be made in 2 years. I personally am gonna go and let Melanie help me with my bridal stuff next spring. And, I plan on not stressing about it because I know she is professional and very competent. I have all the faith in the world that she will do an outstanding job :-)

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I had been told shortly after getting engaged last year that I HAD to check out The White Room- which I did. I was instantly amazed at their incredible selection of high end wedding dresses at prices I could easily afford. Being SUPER picky, a year later (and almost 7 months before my wedding) I had yet to find a dress I absolutely adored. After having a TERRIBLE experience Village Bridal, but finding a dress I loved there, the White Room (specifically Melanie and her staff) went above and beyond their call of duty, emailing Pronovias headquarters to track down an older dress that had been deceitfully marked by Village Bridal. Within 24 hours, Melanie had emailed me a picture of my dream dress, and the best news is the dress was listed $500 LESS than Village had been marketing it!!!

I am forever indebted to them! Taking a year to find my perfect dress and then thinking I was going to have to start the search all over was SO stressful, but White Room has proven to be my shining star! I am SO grateful.

Save yourself time, money and stress, and go RIGHT to the White Room. And remember- if you don't find something you love immediately, the staff is sooo helpful that they will find something that suits you and you absolutely ADORE!!

THANK YOU WHITE ROOM!!

2
★★★★★

I had been told shortly after getting engaged last year that I HAD to check out The White Room- which I did. I was instantly amazed at their incredible selection of high end wedding dresses at prices I could easily afford. Being SUPER picky, a year later (and almost 7 months before my wedding) I had yet to find a dress I absolutely adored. After having a TERRIBLE experience Village Bridal, but finding a dress I loved there, the White Room (specifically Melanie and her staff) went above and beyond their call of duty, emailing Pronovias headquarters to track down an older dress that had been deceitfully marked by Village Bridal. Within 24 hours, Melanie had emailed me a picture of my dream dress, and the best news is the dress was listed $500 LESS than Village had been marketing it!!!

I am forever indebted to them! Taking a year to find my perfect dress and then thinking I was going to have to start the search all over was SO stressful, but White Room has proven to be my shining star! I am SO grateful.

Save yourself time, money and stress, and go RIGHT to the White Room. And remember- if you don't find something you love immediately, the staff is sooo helpful that they will find something that suits you and you absolutely ADORE!!

THANK YOU WHITE ROOM!!

Pros: Excellent Staff, Superior Selection, Low Prices, EVERYTHING!

Cons: Can be busy during peak hours (particularly Saturdays), but that's kind of a given!!, Driving from Nashville it's a little bit of a drive- but SOO worth it!

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I began my perfect wedding gown search only a week after our engagement because I knew we had a short engagement and needed to get on the ball. The logical thought- so I thought- was David's Bridal. My Matron of Honor did not say a word when I suggested David's Bridal, she just told me she was making an appointment for us at The White Room, also. When I left David's Bridal I was completely discouraged! The people were rude and very unhelpful, the dresses were just average, and none of it made me feel like a bride, but I thought that is what I was going to get on a limited budget. When I arrived at The White Room the next day I didn't come with high expectations which made the experience even better :) The moment that we walked in I knew it was going to be an entirely different experience and it was. My friend and I picked out all the dresses we wanted to and no one was rude to us, I could try the same dress on 3 times with no sarcastic remarks, and I could even try the tiara on with every dress instead of having to decide on one dress only before I could accessorize (which is a HUGE deciding factor) The best part is that Megan is the one that suggested a dress that I hadn't even picked and it turned out to be the one. Since I was on limited time I was able to buy the Limited Edition right off the floor and take it home with me. I couldn't ask for better customer service and I am a HIGH Maintenance girl =) I did not order my dress so I cannot vouch for that but as for prices, selection, and customer service I could not have asked for anything more. Thanks Megan!

2
★★★★★

I began my perfect wedding gown search only a week after our engagement because I knew we had a short engagement and needed to get on the ball. The logical thought- so I thought- was David's Bridal. My Matron of Honor did not say a word when I suggested David's Bridal, she just told me she was making an appointment for us at The White Room, also. When I left David's Bridal I was completely discouraged! The people were rude and very unhelpful, the dresses were just average, and none of it made me feel like a bride, but I thought that is what I was going to get on a limited budget. When I arrived at The White Room the next day I didn't come with high expectations which made the experience even better :) The moment that we walked in I knew it was going to be an entirely different experience and it was. My friend and I picked out all the dresses we wanted to and no one was rude to us, I could try the same dress on 3 times with no sarcastic remarks, and I could even try the tiara on with every dress instead of having to decide on one dress only before I could accessorize (which is a HUGE deciding factor) The best part is that Megan is the one that suggested a dress that I hadn't even picked and it turned out to be the one. Since I was on limited time I was able to buy the Limited Edition right off the floor and take it home with me. I couldn't ask for better customer service and I am a HIGH Maintenance girl =) I did not order my dress so I cannot vouch for that but as for prices, selection, and customer service I could not have asked for anything more. Thanks Megan!

Pros: customer service, selection, prices on designer gowns GREAT, only take appts. so not too crowded

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I recently purchased my wedding gown at the White Room. My first reaction was that there is a variety of dresses for a variety of prices. I usually have expensive taste, but I was shocked when the dress I decided on was much lower than $1,000. They also have beautiful dresses that are priced higher, but these are the same beautifl gowns you see in the fashion pages of bridal magazines. Overall they have a great selection for anyone's budget.

Yes, they are busy, but I consider that a good thing. If the store was completely vacant, I may have taken that as a sign that they weren't very good. Apparently, they have a great reputation.

The store is clean and they have several dressing rooms. They also provide you with "cermony lighting" so you can see how your dress will look in say a night-time ceremony in a church.

The only negative experience I had was that there wasn't a huge selection of bridesmaid dresses and I went elsewhere for those. However, the dresses they do have there are very cute and are made by great dress companies.

2
★★★★★

I recently purchased my wedding gown at the White Room. My first reaction was that there is a variety of dresses for a variety of prices. I usually have expensive taste, but I was shocked when the dress I decided on was much lower than $1,000. They also have beautiful dresses that are priced higher, but these are the same beautifl gowns you see in the fashion pages of bridal magazines. Overall they have a great selection for anyone's budget.

Yes, they are busy, but I consider that a good thing. If the store was completely vacant, I may have taken that as a sign that they weren't very good. Apparently, they have a great reputation.

The store is clean and they have several dressing rooms. They also provide you with "cermony lighting" so you can see how your dress will look in say a night-time ceremony in a church.

The only negative experience I had was that there wasn't a huge selection of bridesmaid dresses and I went elsewhere for those. However, the dresses they do have there are very cute and are made by great dress companies.

Pros: Great selection of wedding gowns for every budget, great dressing areas, ceremony lighting

Cons: Variety of bridesmaid dresses is low

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BE CAREFUL !!!
MY DAUGHTER BOUGHT A DRESS. SHE WAS MEASURED AND FITTED BEFORE ORDERING THE DRESS.AND REQUIRED AN EXTRA CHARGE FOR LENGTH .BUT OF COURSE THE DRESS WAS MUCH TOO LARGE WHEN IT CAME. FOR AN ADDITIONAL CHARGE FOR ALTERATIONS AND ADDITIONAL FITTING FEE THE DRESS COULD BE ALTERED WHEN WE PICKED UP THE DRESS IT WAS VERY TIGHT.:[ MY DAUGHTER IS A SIZE 0 TO 2} .I INFORMED THE SALES ASSOCIATE THAT THE DRESS WAS TOO TIGHT. SHE REPORTED THAT IT WAS NOT TOO TIGHT BECAUSE SHE COULD STICK TWO FINGERS IN THE BODICE TOP. BUT SHE DID GET THE ALTERATIONS LADY TO LOOK AT THE DRESS. THE ALTERATIONS LADY PULLED THE DRESS BY THE ZIPPER AND STUCK HER FINGERS IN BETWEEN THE DRESS AND MY DAUGHER'S SKIN MY DAUGHTER REPORTED THAT SHE COULDN'T BREATH WITH THE DRESS PULLED SO TIGHTLY. AND SHE WOULD NOT BE ABLE TO GIVE THE SPEECH SHE IS REQUIRED TO GIVE WHILE WEARING THE DRESS. THE ALTERATIONS LADY AGAIN SAID THE DRESS WAS NOT TOO TIGHT. AND THAT MY DAUGHTER SHOULD HAVE TOLD HER AT THE FITTING THAT SHE WAS GOING TO GIVE A SPEECH IN THE DRESS..........I 'M NOT SURE WHAT DIFFERENCE THIS MADE IN ALTERATIONS ?????? AND THE LADY THEN UNZIPPED THE DRESS DOWN TO THE POINT THAT MY DAUGHTERS UNDER WEAR WAS SHOWING STANDING IN THE FRON T OF THE STORE IN FRONT OF MANY PEOPLE. ALL THE WHILE -REPEATING THE "DRESS NOT TOO TIGHT" THE DRESS WAS PLAINLY TOO TIGHT WITH THE BODICE AND STRAPS CUTTING INTO HER SKIN. WE REPEATED THAT THE DRESS WAS TOO TIGHT. BUT OUR COMPLAINT WAS IGNORED. NO OFFER WAS MADE TO ADJUST THE DRESS OR TO CORRECT THE MISTAKE. AT THIS POINT I WAS VERY UPSET.WE WERE IGNORED AND MADE TO FEEL AS IF THIS WAS OUR MISTAKE AFTER TWO FITTINGS!!! I LEFT THE STORE WITH THE DRESS AND PAID THE 15 DOLLAR FITTING FEE. THE ALTERATION WAS TO BE 40 DOLLARS. BUT I STILL HAVE A DRESS THAT IS TOO TIGHT AND WILL REQUIRE SOME ONE ELSE TO REPAIR. I ADVISE YOU TO BE VERY CAREFUL. THE MEASURING AND/ OR ALTERATIONS WENT WRONG SOME WHERE. I HOPE YOU HAVE BETTER SERVICE THAN I DID.

0
★☆☆☆☆

BE CAREFUL !!!
MY DAUGHTER BOUGHT A DRESS. SHE WAS MEASURED AND FITTED BEFORE ORDERING THE DRESS.AND REQUIRED AN EXTRA CHARGE FOR LENGTH .BUT OF COURSE THE DRESS WAS MUCH TOO LARGE WHEN IT CAME. FOR AN ADDITIONAL CHARGE FOR ALTERATIONS AND ADDITIONAL FITTING FEE THE DRESS COULD BE ALTERED WHEN WE PICKED UP THE DRESS IT WAS VERY TIGHT.:[ MY DAUGHTER IS A SIZE 0 TO 2} .I INFORMED THE SALES ASSOCIATE THAT THE DRESS WAS TOO TIGHT. SHE REPORTED THAT IT WAS NOT TOO TIGHT BECAUSE SHE COULD STICK TWO FINGERS IN THE BODICE TOP. BUT SHE DID GET THE ALTERATIONS LADY TO LOOK AT THE DRESS. THE ALTERATIONS LADY PULLED THE DRESS BY THE ZIPPER AND STUCK HER FINGERS IN BETWEEN THE DRESS AND MY DAUGHER'S SKIN MY DAUGHTER REPORTED THAT SHE COULDN'T BREATH WITH THE DRESS PULLED SO TIGHTLY. AND SHE WOULD NOT BE ABLE TO GIVE THE SPEECH SHE IS REQUIRED TO GIVE WHILE WEARING THE DRESS. THE ALTERATIONS LADY AGAIN SAID THE DRESS WAS NOT TOO TIGHT. AND THAT MY DAUGHTER SHOULD HAVE TOLD HER AT THE FITTING THAT SHE WAS GOING TO GIVE A SPEECH IN THE DRESS..........I 'M NOT SURE WHAT DIFFERENCE THIS MADE IN ALTERATIONS ?????? AND THE LADY THEN UNZIPPED THE DRESS DOWN TO THE POINT THAT MY DAUGHTERS UNDER WEAR WAS SHOWING STANDING IN THE FRON T OF THE STORE IN FRONT OF MANY PEOPLE. ALL THE WHILE -REPEATING THE "DRESS NOT TOO TIGHT" THE DRESS WAS PLAINLY TOO TIGHT WITH THE BODICE AND STRAPS CUTTING INTO HER SKIN. WE REPEATED THAT THE DRESS WAS TOO TIGHT. BUT OUR COMPLAINT WAS IGNORED. NO OFFER WAS MADE TO ADJUST THE DRESS OR TO CORRECT THE MISTAKE. AT THIS POINT I WAS VERY UPSET.WE WERE IGNORED AND MADE TO FEEL AS IF THIS WAS OUR MISTAKE AFTER TWO FITTINGS!!! I LEFT THE STORE WITH THE DRESS AND PAID THE 15 DOLLAR FITTING FEE. THE ALTERATION WAS TO BE 40 DOLLARS. BUT I STILL HAVE A DRESS THAT IS TOO TIGHT AND WILL REQUIRE SOME ONE ELSE TO REPAIR. I ADVISE YOU TO BE VERY CAREFUL. THE MEASURING AND/ OR ALTERATIONS WENT WRONG SOME WHERE. I HOPE YOU HAVE BETTER SERVICE THAN I DID.

Pros: A LOT OF HIGH END DRESSES

Cons: POOR SERVICE

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I am getting married later this year. I went to the White Room after Davids Bridal and Bridal Warehouse. I tried on three Beautiful gowns. The third fit perfect. They allowed me to buy it off the floor that day and only had to pay half. I then started paying as I could afford. They have been extremely helpful. After purchasing my gown I got 10 % off on everything else including bridesmaids dresses and flowergirls. ( I have 11 total). We have been notified promptly everytime something has changed with my order in order for us to make plans. Also if getting the tuxes there for every 6th tux you order, you get one free. This is extremely helpful especially if you had 16 tuxes to order like myself. I also have bought tons of accessories here including shoes and necklace for the big day..I have been using the white room since I was a junior in HS for prom and never had the severe problems that were previously mentioned.. The manger is great, the girls are great, and the service is great....

2
★★★★☆

I am getting married later this year. I went to the White Room after Davids Bridal and Bridal Warehouse. I tried on three Beautiful gowns. The third fit perfect. They allowed me to buy it off the floor that day and only had to pay half. I then started paying as I could afford. They have been extremely helpful. After purchasing my gown I got 10 % off on everything else including bridesmaids dresses and flowergirls. ( I have 11 total). We have been notified promptly everytime something has changed with my order in order for us to make plans. Also if getting the tuxes there for every 6th tux you order, you get one free. This is extremely helpful especially if you had 16 tuxes to order like myself. I also have bought tons of accessories here including shoes and necklace for the big day..I have been using the white room since I was a junior in HS for prom and never had the severe problems that were previously mentioned.. The manger is great, the girls are great, and the service is great....

.

I would recommend the White Room to any bride to be. I traveled all around Nashville searching for the dress of my dreams and came back to my hometown of Lebanon to find the dress I loved. Joy Ann has been so wonderful to me and my bridesmaids. They have worked with me to find the best prices for all my bridesmaids. My wedding is in December and I ordered my dress in May. it was in within 2 weeks and it is wonderful. Nothing but good things to say abouth the White Room. I couldnt be happier.

2
★★★★★

I would recommend the White Room to any bride to be. I traveled all around Nashville searching for the dress of my dreams and came back to my hometown of Lebanon to find the dress I loved. Joy Ann has been so wonderful to me and my bridesmaids. They have worked with me to find the best prices for all my bridesmaids. My wedding is in December and I ordered my dress in May. it was in within 2 weeks and it is wonderful. Nothing but good things to say abouth the White Room. I couldnt be happier.

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I just started planning my wedding and have went to the White Room twice. The customer service was great! They were fairly busy, but Joy Ann was very attentive and helpful. I would absolutely recommend the White Room to anyone!

2
★★★★☆

I just started planning my wedding and have went to the White Room twice. The customer service was great! They were fairly busy, but Joy Ann was very attentive and helpful. I would absolutely recommend the White Room to anyone!

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Right when I walked into the store, the ladies working there came right up to assist me. I had been referred because one of my best friends bought her wedding dress there a year ago (which they did a very great job then too), so all I did was show them the dress I wanted to buy, tried it on, and wah-lah - BEAUTIFUL! I tried on an ivory colored version of what I wanted, and I couldn't decide if I wanted ivory or white - because typically, a wedding dress is usually always white. I loved the ivory but I loved the white, and like the lady worker mentioned, "white can sometimes wash a bride out," which I agreed and purchased the dress. I tried on other white dresses to make sure of what I wanted, and I agreed, but for some reason I still wavered to the white. I ordered the dress in ivory not thinking that it could be ordered in white, but the next morning I went to their website seeing "white" by the picture, and I quickly e-mailed them and told them what I wanted. They were very pleasant and helpful assuring me my dress would be in 4-6 months and be WHITE. I'm not very picky, and I understand that my wedding is going to be the very most special day of my life, just like other brides, but I understand that things may happen (i.e. dress not coming in until 4-6 months or later, etc.) errors happen. But being at that store, trying on dresses, veils, etc. was made fun and exciting because the young lady assisting me gave me ideas of what was good for outside weddings (what I'm having), and allowed me to choose what I wanted for me. She was a very big help, and I'm so glad I went there for my dress - I can't wait to go back there for my fiance's tuxes!!

2
★★★★☆

Right when I walked into the store, the ladies working there came right up to assist me. I had been referred because one of my best friends bought her wedding dress there a year ago (which they did a very great job then too), so all I did was show them the dress I wanted to buy, tried it on, and wah-lah - BEAUTIFUL! I tried on an ivory colored version of what I wanted, and I couldn't decide if I wanted ivory or white - because typically, a wedding dress is usually always white. I loved the ivory but I loved the white, and like the lady worker mentioned, "white can sometimes wash a bride out," which I agreed and purchased the dress. I tried on other white dresses to make sure of what I wanted, and I agreed, but for some reason I still wavered to the white. I ordered the dress in ivory not thinking that it could be ordered in white, but the next morning I went to their website seeing "white" by the picture, and I quickly e-mailed them and told them what I wanted. They were very pleasant and helpful assuring me my dress would be in 4-6 months and be WHITE. I'm not very picky, and I understand that my wedding is going to be the very most special day of my life, just like other brides, but I understand that things may happen (i.e. dress not coming in until 4-6 months or later, etc.) errors happen. But being at that store, trying on dresses, veils, etc. was made fun and exciting because the young lady assisting me gave me ideas of what was good for outside weddings (what I'm having), and allowed me to choose what I wanted for me. She was a very big help, and I'm so glad I went there for my dress - I can't wait to go back there for my fiance's tuxes!!

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I started looking in January for my wedding dress in which my wedding was in April. I did not know that it took over 4 months to get a wedding dress in. I had been to several places in the Nashville area looking for the dress and just couldn't find anything I liked at all, or if I did find something I was told that there was not enough time to order and the dress be here in time for my wedding. I had heard about the White Room and decided to make an appointment on a Sunday to look around. The White Room was actually closed on Sundays at this time but when I told them my situation the lady (which now owns the store) was more than happy to come in and help me out. I had always heard that their prices where kind of high but was very shocked that they were actually better than anywhere else I had been in Nashville! They also had the best selection of dresses and I found many dresses that I absolutely loved! When I found "the one" I was told that I may have to put a rush on the dress but would for sure have it in time for my wedding. The dress actually come in before the week was over. I bought my bridesmaids dresses there and my mom also got her dress there. They actually were not able to get my mother's dress in in time but ordered fabric and had the dress actually made because my mom was so set on it. I was so comfortable and confident with them that I left all my stuff there until the day of my wedding to have it all steamed.The day of the wedding one of the employees were off on that Saturday and even offered with no charge to come help me and my bridesmaids get ready. The service there was great no matter who helped me and I always felt comfortable and relaxed every single time I was there. I refer any and everyone that I know to the White Room, in which they have always come back saying the same thing I have. I have since had a baby and if I am ever in the area, stop by and see them because they show such interest in me and my baby even 2 years after my wedding.

2
★★★★★

I started looking in January for my wedding dress in which my wedding was in April. I did not know that it took over 4 months to get a wedding dress in. I had been to several places in the Nashville area looking for the dress and just couldn't find anything I liked at all, or if I did find something I was told that there was not enough time to order and the dress be here in time for my wedding. I had heard about the White Room and decided to make an appointment on a Sunday to look around. The White Room was actually closed on Sundays at this time but when I told them my situation the lady (which now owns the store) was more than happy to come in and help me out. I had always heard that their prices where kind of high but was very shocked that they were actually better than anywhere else I had been in Nashville! They also had the best selection of dresses and I found many dresses that I absolutely loved! When I found "the one" I was told that I may have to put a rush on the dress but would for sure have it in time for my wedding. The dress actually come in before the week was over. I bought my bridesmaids dresses there and my mom also got her dress there. They actually were not able to get my mother's dress in in time but ordered fabric and had the dress actually made because my mom was so set on it. I was so comfortable and confident with them that I left all my stuff there until the day of my wedding to have it all steamed.The day of the wedding one of the employees were off on that Saturday and even offered with no charge to come help me and my bridesmaids get ready. The service there was great no matter who helped me and I always felt comfortable and relaxed every single time I was there. I refer any and everyone that I know to the White Room, in which they have always come back saying the same thing I have. I have since had a baby and if I am ever in the area, stop by and see them because they show such interest in me and my baby even 2 years after my wedding.

Pros: Great selection,prices, and service. Worked around your schedule. Steamed everything

Cons: In Lebanon instead of Nashville

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AFTER MANY EXHAUSTING HOURS OF LOOKING FOR THE PERFECT GOWN I WAS BEGINNING TO BECOME STRESSED AFTER MY SEARCH IN NASHVILLE HAD TURNED UP ZERO. MY FRIEND HAD HEARD OF THE WHITE ROOM IN LEBANON AND SO WE TOOK OFF FOR ONE LAST EFFORT BEFORE I WENT OUT OF STATE TO FIND A GOWN. AS SOON AS I WALKED IN THE DOOR I FELT LIKE I WAS THE MOST IMPORTANT PERSON IN THE PLACE EVEN THOUGH THE STORE WAS PACKED WITH CUSTOMERS. AS I WAS TAKEN BACK INTO THE BRIDAL ROOM EVERYONE WAS SO NICE AND HELPFUL AND THE GOWN SELECTION WAS INCREDIBLE. I TRIED ON AT LEAST TEN GOWNS THAT I LOVED AND I WAS SO EXCITED TO HAVE FOUND THAT MANY IN ONE PLACE. MY SALES GIRL WAS SO PROFESSIONAL AND KNOWLEDGEABLE ABOUT THE DRESSES I HAD TRIED ON AND SHE WAS SO IN TUNE TO THE LOOK I WAS GOING FOR ON MY WEDDING DAY. I PURCHASED MY DRESS AND COULD NOT BELIEVE THAT I ACTUALLY FOUND BRIDESMAIDS DRESSES I LOVED TOO! I HAD THE MOST WONDERFUL EXPERIENCE AT THE WHITE ROOM AND I WOULD ADVISE ANY BRIDE TO PUT IT AS ONE OF THE FIRST STOPS ON THEIR LIST.

2
★★★★★

AFTER MANY EXHAUSTING HOURS OF LOOKING FOR THE PERFECT GOWN I WAS BEGINNING TO BECOME STRESSED AFTER MY SEARCH IN NASHVILLE HAD TURNED UP ZERO. MY FRIEND HAD HEARD OF THE WHITE ROOM IN LEBANON AND SO WE TOOK OFF FOR ONE LAST EFFORT BEFORE I WENT OUT OF STATE TO FIND A GOWN. AS SOON AS I WALKED IN THE DOOR I FELT LIKE I WAS THE MOST IMPORTANT PERSON IN THE PLACE EVEN THOUGH THE STORE WAS PACKED WITH CUSTOMERS. AS I WAS TAKEN BACK INTO THE BRIDAL ROOM EVERYONE WAS SO NICE AND HELPFUL AND THE GOWN SELECTION WAS INCREDIBLE. I TRIED ON AT LEAST TEN GOWNS THAT I LOVED AND I WAS SO EXCITED TO HAVE FOUND THAT MANY IN ONE PLACE. MY SALES GIRL WAS SO PROFESSIONAL AND KNOWLEDGEABLE ABOUT THE DRESSES I HAD TRIED ON AND SHE WAS SO IN TUNE TO THE LOOK I WAS GOING FOR ON MY WEDDING DAY. I PURCHASED MY DRESS AND COULD NOT BELIEVE THAT I ACTUALLY FOUND BRIDESMAIDS DRESSES I LOVED TOO! I HAD THE MOST WONDERFUL EXPERIENCE AT THE WHITE ROOM AND I WOULD ADVISE ANY BRIDE TO PUT IT AS ONE OF THE FIRST STOPS ON THEIR LIST.

Pros: FRIENDLY AND HELPFUL CONSULTANTS, GREAT ATMOSPHERE AND PRICES

Cons: ABSOLUTELY NONE!!!!!!!!!!!!!!!!!!!!!!!!

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in early january i found my dress at the white room. the sales girls were so kind and excited for me when i made the order. it was a trunk show dress and the floor model happened to fit perfectly. i floated out of the store and drove home. my dress was supposed to arrive in plenty of time for my July 7 wedding. i was high on the experience and thrilled with the white room, totally trusting that they knew what they were doing. it did not dawn on me until 5 months later that i was never measured before ordering my once-in-a-lifetime gown.
i got a call in early may that my dress had arrived. my mom made the two hour drive into nashville and we drove to lebanon -- we were giddy!!
giddy until i stepped out of the dressing room and my dream dress was 6 inches (yes, 1/2 of a foot) too short, with a mere 6 weeks until the wedding. i tried to hold it together but of course started sobbing right in the bridal room, with brides and their moms staring wide-eyed at this dress nightmare. a sales girl walked up, put a hand across her chest and said, "don't be mad at us. this is not OUR fault." (note this was the same girl who sold me the dress.)
i must say the white room worked hard to correct the situation. my new dress came in 3 weeks later, and they also got the trunk show dress sent as as backup plan. through all of this, though, they never took responsibility. apparently the trunk show dress had been extra length and the white room had been unaware of this and ordered regular length. also, we had to awkwardly ask for a discount, and they acted surprised and said they would have to "call the company". they called back the next day and "generously" offered to take 10% off the gown. we almost laughed, but were too fed up by this point to argue.
so what i have to say is this -- the store failed to take responsibilty for a very stressful ordeal, and then had the audacity to only take 10% off the dress. but they did work hard to correct the mistake. there you have it!

1
★★★☆☆

in early january i found my dress at the white room. the sales girls were so kind and excited for me when i made the order. it was a trunk show dress and the floor model happened to fit perfectly. i floated out of the store and drove home. my dress was supposed to arrive in plenty of time for my July 7 wedding. i was high on the experience and thrilled with the white room, totally trusting that they knew what they were doing. it did not dawn on me until 5 months later that i was never measured before ordering my once-in-a-lifetime gown.
i got a call in early may that my dress had arrived. my mom made the two hour drive into nashville and we drove to lebanon -- we were giddy!!
giddy until i stepped out of the dressing room and my dream dress was 6 inches (yes, 1/2 of a foot) too short, with a mere 6 weeks until the wedding. i tried to hold it together but of course started sobbing right in the bridal room, with brides and their moms staring wide-eyed at this dress nightmare. a sales girl walked up, put a hand across her chest and said, "don't be mad at us. this is not OUR fault." (note this was the same girl who sold me the dress.)
i must say the white room worked hard to correct the situation. my new dress came in 3 weeks later, and they also got the trunk show dress sent as as backup plan. through all of this, though, they never took responsibility. apparently the trunk show dress had been extra length and the white room had been unaware of this and ordered regular length. also, we had to awkwardly ask for a discount, and they acted surprised and said they would have to "call the company". they called back the next day and "generously" offered to take 10% off the gown. we almost laughed, but were too fed up by this point to argue.
so what i have to say is this -- the store failed to take responsibilty for a very stressful ordeal, and then had the audacity to only take 10% off the dress. but they did work hard to correct the mistake. there you have it!

Pros: beautiful gowns

Cons: competence level

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I absolutely love the White Room. Everyone was wonderful! My sales girl was very helpful and really knew her stuff. I even went back to her to help pick out the tuxes. I have to say my only regret so far is that I didn't get my bridesmaids dresses here as well because they have such a great selection. My gown was back just when they told me it would be and I almost didn't have to get alterations it fit so well. However, I decided to have the hem taken up and the seamstress had my gown back in less that two weeks. All around great experience. Would recommend this place to EVERYONE, because they truly have a something for everyone. Brides don't pass up this diamond in the ruff... :)

2
★★★★★

I absolutely love the White Room. Everyone was wonderful! My sales girl was very helpful and really knew her stuff. I even went back to her to help pick out the tuxes. I have to say my only regret so far is that I didn't get my bridesmaids dresses here as well because they have such a great selection. My gown was back just when they told me it would be and I almost didn't have to get alterations it fit so well. However, I decided to have the hem taken up and the seamstress had my gown back in less that two weeks. All around great experience. Would recommend this place to EVERYONE, because they truly have a something for everyone. Brides don't pass up this diamond in the ruff... :)

Pros: One stop shop with great selection and staff.

Cons: NONE

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From the 1st day I walked in to the White Room until the day of my wedding I was treated like a princess. The entire staff did everything to make sure my day was perfect. They had great suggestions and helped put all my fears to rest. I think if you don't give the White Room an opportunity to serve you, you'll be making a huge mistake. Top of the line dresses, top of the line customer service, and they even take care of the Mother-of-the-Bride. I couldn't have ask for anything more. The White Room is the BEST and believe me I looked everywhere. Trust me on this - you won't be sorry.

2
★★★★★

From the 1st day I walked in to the White Room until the day of my wedding I was treated like a princess. The entire staff did everything to make sure my day was perfect. They had great suggestions and helped put all my fears to rest. I think if you don't give the White Room an opportunity to serve you, you'll be making a huge mistake. Top of the line dresses, top of the line customer service, and they even take care of the Mother-of-the-Bride. I couldn't have ask for anything more. The White Room is the BEST and believe me I looked everywhere. Trust me on this - you won't be sorry.

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I value input while planning my wedding and I always looking for great advice, but I take these city search reviews as being one sided, so here's my side. I for one have had a TERRIFIC experience at The White Room. I have been working with the nicest girls that have went above and beyond to contact me through e-mail and phone correspondence even after I ordered my dresses (bridal/bridesmaids/mother). I have always been treated with kindness, excitement, fairness, and promptness. I was referred to the white room by a friend who had nothing but great things to say about the girls there and I found my experience to be true to her word. I would recommend anyone that hasn't shopped there to give them a try for themselves. I don't think you will be disappointed. I hate that there was a negative experience there because I don't believe it speaks for the hundreds of girls that buy their dream gown there every year.
Vaughn C.

2
★★★★★

I value input while planning my wedding and I always looking for great advice, but I take these city search reviews as being one sided, so here's my side. I for one have had a TERRIFIC experience at The White Room. I have been working with the nicest girls that have went above and beyond to contact me through e-mail and phone correspondence even after I ordered my dresses (bridal/bridesmaids/mother). I have always been treated with kindness, excitement, fairness, and promptness. I was referred to the white room by a friend who had nothing but great things to say about the girls there and I found my experience to be true to her word. I would recommend anyone that hasn't shopped there to give them a try for themselves. I don't think you will be disappointed. I hate that there was a negative experience there because I don't believe it speaks for the hundreds of girls that buy their dream gown there every year.
Vaughn C.

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Well I went to The White Room this weekend as all my friends had recently purchased their gowns there and highly reccomended the store. I found the dress of my dreams and I cannot say enough wonderful things about the ladies there. My consultant was so wonderful and knew exactly what I seemed to be looking for. She actually picked the gown that I purchased as I passed it over on my first go through of the gowns. When I put it on I knew it was the one! Their selection is by far the best around and I have been alllllll over. I am so excited that I have made my final decision and I absolutely love my gown! Enough about my dress, I really wanted to just say "Thank You" to The White Room for making my day so wonderful and for being so helpful and patient with my decision.

2
★★★★★

Well I went to The White Room this weekend as all my friends had recently purchased their gowns there and highly reccomended the store. I found the dress of my dreams and I cannot say enough wonderful things about the ladies there. My consultant was so wonderful and knew exactly what I seemed to be looking for. She actually picked the gown that I purchased as I passed it over on my first go through of the gowns. When I put it on I knew it was the one! Their selection is by far the best around and I have been alllllll over. I am so excited that I have made my final decision and I absolutely love my gown! Enough about my dress, I really wanted to just say "Thank You" to The White Room for making my day so wonderful and for being so helpful and patient with my decision.

Pros: Great selection, wonderful consultants

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I just took the time to read every review....wow! I had planned on going to the White Room this weekend to start the search for my wedding gown but after the reviews from some of you, I have reconsidered. I want to thank you for helping me not ruin my day, and to say I am sorry that you all had to experience that on what is supposed to be the most memorable and happiest day of your life...

0
★☆☆☆☆

I just took the time to read every review....wow! I had planned on going to the White Room this weekend to start the search for my wedding gown but after the reviews from some of you, I have reconsidered. I want to thank you for helping me not ruin my day, and to say I am sorry that you all had to experience that on what is supposed to be the most memorable and happiest day of your life...

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My wedding planner scheduled and confirmed an appointment for my bridesmaids, mothers and I. I had preselected several styles that were confirmed to be available at the store. I was also to try on veils, shoes and jewelry to match my dress. On arrival, we were told that the person with whom we had the appointment was not there. No apology or explanation. When we stopped the teenage associate from walking away and asked to see the dresses anyway, another person came back and eventually told us they did not carry those dresses. I showed them where the appointment was confirmed and the dresses were indeed confirmed instock. All I got back was "Umm, I don't know", a slow blink and then the associate literally turned her back, walked off and began helping another customer. This was the first opportunity to have my family and my fiancees family meet due to busy schedules. My family does not live in Tennessee and my parents had come down especially for this appointment. No one wanted to help us. In fact, when we asked for assistance with veils, we were told they were all busy and we would have to wait. Unfortunately, one of my bridesmaids found a dress for a pageant and I had to wait for her to finish trying it on, watching other brides tended to, giddy at trying on the most important dress they'll ever wear, while I sat ignored. My mother tried again to get assistance from someone, but was waved away. I am not exaggerating, she was waved off with a flick of the wrist by another associate. Aren't they supposed to be polite and helpful BEFORE they get your money and then ignore you afterward? (See others' reviews). I was ignored, insulted, humiliated and embarassed in front of my family, my bridesmaids and my fiancees family. I know that it was immature, but when we left...I cried. I let teenagers make me feel worthless. I consider myself lucky since I had actually not transacted business with them. I hope to spare anyone else this experience.

0
★☆☆☆☆

My wedding planner scheduled and confirmed an appointment for my bridesmaids, mothers and I. I had preselected several styles that were confirmed to be available at the store. I was also to try on veils, shoes and jewelry to match my dress. On arrival, we were told that the person with whom we had the appointment was not there. No apology or explanation. When we stopped the teenage associate from walking away and asked to see the dresses anyway, another person came back and eventually told us they did not carry those dresses. I showed them where the appointment was confirmed and the dresses were indeed confirmed instock. All I got back was "Umm, I don't know", a slow blink and then the associate literally turned her back, walked off and began helping another customer. This was the first opportunity to have my family and my fiancees family meet due to busy schedules. My family does not live in Tennessee and my parents had come down especially for this appointment. No one wanted to help us. In fact, when we asked for assistance with veils, we were told they were all busy and we would have to wait. Unfortunately, one of my bridesmaids found a dress for a pageant and I had to wait for her to finish trying it on, watching other brides tended to, giddy at trying on the most important dress they'll ever wear, while I sat ignored. My mother tried again to get assistance from someone, but was waved away. I am not exaggerating, she was waved off with a flick of the wrist by another associate. Aren't they supposed to be polite and helpful BEFORE they get your money and then ignore you afterward? (See others' reviews). I was ignored, insulted, humiliated and embarassed in front of my family, my bridesmaids and my fiancees family. I know that it was immature, but when we left...I cried. I let teenagers make me feel worthless. I consider myself lucky since I had actually not transacted business with them. I hope to spare anyone else this experience.

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We are still in the middle of one of the worst customer service experiences of our life. We planned over a year ahead for my daughter's wedding and placed the order for her wedding gown five months ago. We have been given every excuse imaginable for why my daughter's wedding gown...THE most important dress of her life...is still not here. Some of the reasons we have been given were: It was the Chinese New Year, which delayed production; a former employee placed the order wrong and was fired; the dress was, indeed, at the designer's location in a different state and would be here by TODAY, only to be called back and told the dress has not even been shipped to the designer, let alone sent to The White Room. The biggest regret we have is not listening to other dissatisfied customers about their terrible experiences. Now it's a few weeks away from my daughter's wedding day. She has missed her Bridal Portrait sitting - money and an important event LOST. She doesn't have her dress, which may need one or two or more alterations and time is running out. We have been told whatever would make us happy and would shut us up and make us go away and they have our money! This is ruining my daughter's wedding experience and we do not like being lied to - some days my daughter and I have been told two different fictitious tales within hours of each other. My daughter is a wreck over not having her dress and being treated this way. Their website talks about pampering the customer - a gross misrepresentation of the service we have received. The owner/manager promised to follow up weekly with a phone call to us; that has not happened. A month went by and I had to call her, only to be told the dress was "still in production" and that it wasn't her fault. She is the OWNER and she is doing nothing about this situation. And still here we sit...no wedding dress for a wedding just a few weeks away. It's been a horribly disgusting experience. Brides, please stay away!

0
★☆☆☆☆

We are still in the middle of one of the worst customer service experiences of our life. We planned over a year ahead for my daughter's wedding and placed the order for her wedding gown five months ago. We have been given every excuse imaginable for why my daughter's wedding gown...THE most important dress of her life...is still not here. Some of the reasons we have been given were: It was the Chinese New Year, which delayed production; a former employee placed the order wrong and was fired; the dress was, indeed, at the designer's location in a different state and would be here by TODAY, only to be called back and told the dress has not even been shipped to the designer, let alone sent to The White Room. The biggest regret we have is not listening to other dissatisfied customers about their terrible experiences. Now it's a few weeks away from my daughter's wedding day. She has missed her Bridal Portrait sitting - money and an important event LOST. She doesn't have her dress, which may need one or two or more alterations and time is running out. We have been told whatever would make us happy and would shut us up and make us go away and they have our money! This is ruining my daughter's wedding experience and we do not like being lied to - some days my daughter and I have been told two different fictitious tales within hours of each other. My daughter is a wreck over not having her dress and being treated this way. Their website talks about pampering the customer - a gross misrepresentation of the service we have received. The owner/manager promised to follow up weekly with a phone call to us; that has not happened. A month went by and I had to call her, only to be told the dress was "still in production" and that it wasn't her fault. She is the OWNER and she is doing nothing about this situation. And still here we sit...no wedding dress for a wedding just a few weeks away. It's been a horribly disgusting experience. Brides, please stay away!

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At least purchasing the bridesmaid dresses was a HORRIBLE experience. I got my dress from the White Room and I am certain the only reason why I didn't have issues is because we bought it right off the floor. The bridesmaid dresses (I was ordering 8) couldn't be ordered until we had all the measurements, I get this part. My wedding is in June and we didn't get all the measurements in until the first of March. I knew this was a little late to be ordering the dresses so I asked the manager if we needed to put a rush on the dresses and she assured me it would be "FINE" and there was no need for a rush. I asked her this on 3 separate occassions- and each time she gave me the same "IT WILL BE FINE" answer. My mom called to get an update on the dresses and the girl that answered the phone #1) Couldn't even find my order #2) Finally found it and told me they would be shipped May 17th and received either 2 weeks before or 2 weeks after- I was furious- 2 weeks after would be AFTER the wedding #3) The manager said that once she saw that they were ready she would have them OVERNIGHTED- so my mom called today 05/11/2007 and asked about the dresses- the manager said that it would be the we weekend BEFORE my wedding b/c it takes a few days to ship- NOT IF YOU OVERNIGHT LIKE SHE SAID! What do you do?!?!
These are just some greedy people that act like that care about your big day- and then when they get your money...they could infact CARELESS. I do not recommend going there at all- and they are overpriced as well!

0
★☆☆☆☆

At least purchasing the bridesmaid dresses was a HORRIBLE experience. I got my dress from the White Room and I am certain the only reason why I didn't have issues is because we bought it right off the floor. The bridesmaid dresses (I was ordering 8) couldn't be ordered until we had all the measurements, I get this part. My wedding is in June and we didn't get all the measurements in until the first of March. I knew this was a little late to be ordering the dresses so I asked the manager if we needed to put a rush on the dresses and she assured me it would be "FINE" and there was no need for a rush. I asked her this on 3 separate occassions- and each time she gave me the same "IT WILL BE FINE" answer. My mom called to get an update on the dresses and the girl that answered the phone #1) Couldn't even find my order #2) Finally found it and told me they would be shipped May 17th and received either 2 weeks before or 2 weeks after- I was furious- 2 weeks after would be AFTER the wedding #3) The manager said that once she saw that they were ready she would have them OVERNIGHTED- so my mom called today 05/11/2007 and asked about the dresses- the manager said that it would be the we weekend BEFORE my wedding b/c it takes a few days to ship- NOT IF YOU OVERNIGHT LIKE SHE SAID! What do you do?!?!
These are just some greedy people that act like that care about your big day- and then when they get your money...they could infact CARELESS. I do not recommend going there at all- and they are overpriced as well!

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This store looks nice and the staff seem nice enough, that is, while you are there to purchase. Unfortunately, after you have given them your money, it is a whole different story. My sister (the bride) purchased all the bridesmaids dresses from this store. Originally, we were going to have 2 maid of honor dresses and three bridesmaids dresses (in a different color). The SAME day we ordered the dresses, my sister called back and spoke to the manager to make sure we only received ONE maid of honor dress and the rest of the dresses in the other color. They assured us this was no problem since the order had not been submitted yet. Well, we just found out the dresses came in; even though they have been sitting in the store for a WEEK AND A HALF!!!). My sister and one of her bridesmaids went to the store to look at the dresses, and found that they in fact did order TWO the same color (AND the manager actually had the nerve to tell my sister that she remembered the phone conversation to only order one). On top of that.... the sashes for the bridesmaids dresses were completely the wrong color. The manager then told my sister that she could order the dress in the correct color, but the dress would not be in until just 10 days before the wedding, even though there would be no time to have it altered. On top of that, the manager said it would cost my sister an additional $75 for rush shipping; even though it was there mistake!!! Please save yourself the headache and just go somewhere else where the staff actually knows what they are doing, and continue to offer good service after they already have your money.

1
★★★☆☆

This store looks nice and the staff seem nice enough, that is, while you are there to purchase. Unfortunately, after you have given them your money, it is a whole different story. My sister (the bride) purchased all the bridesmaids dresses from this store. Originally, we were going to have 2 maid of honor dresses and three bridesmaids dresses (in a different color). The SAME day we ordered the dresses, my sister called back and spoke to the manager to make sure we only received ONE maid of honor dress and the rest of the dresses in the other color. They assured us this was no problem since the order had not been submitted yet. Well, we just found out the dresses came in; even though they have been sitting in the store for a WEEK AND A HALF!!!). My sister and one of her bridesmaids went to the store to look at the dresses, and found that they in fact did order TWO the same color (AND the manager actually had the nerve to tell my sister that she remembered the phone conversation to only order one). On top of that.... the sashes for the bridesmaids dresses were completely the wrong color. The manager then told my sister that she could order the dress in the correct color, but the dress would not be in until just 10 days before the wedding, even though there would be no time to have it altered. On top of that, the manager said it would cost my sister an additional $75 for rush shipping; even though it was there mistake!!! Please save yourself the headache and just go somewhere else where the staff actually knows what they are doing, and continue to offer good service after they already have your money.

Pros: Friendly while they think you are willing to spend money

Cons: Unable to process orders correctly

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Cannot say enough awesome things about the shop and the staff!!! They made my wedding everything I have ever dreamed of. I got a custom gown (for an unbelievable price) that I have always dreamed of. The girls there helped to make my vision a reality. It was well worth the drive from Nashville.

2
★★★★★

Cannot say enough awesome things about the shop and the staff!!! They made my wedding everything I have ever dreamed of. I got a custom gown (for an unbelievable price) that I have always dreamed of. The girls there helped to make my vision a reality. It was well worth the drive from Nashville.

Pros: Customer Service, Ambience & Pricing

Cons: NONE

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I would not recommend The White Room (bridal shop) in Lebanon, TN! The sales assistant and the owner confirmed that the bridesmaid dresses that my daughter selected came in maternity (two bridesmaids were pregnant - 7 & 8 months at the time of the wedding) and then the shop ordered oversized dresses (like size 18 for girls that normally were 4's). The bridesmaids had the dresses completely altered at their own expense. The White Room is only interested in making a sell, they can not be trusted and, to say the least, are very unprofessional. Don't let your daughter's special day turn into tears!!!

0
★☆☆☆☆

I would not recommend The White Room (bridal shop) in Lebanon, TN! The sales assistant and the owner confirmed that the bridesmaid dresses that my daughter selected came in maternity (two bridesmaids were pregnant - 7 & 8 months at the time of the wedding) and then the shop ordered oversized dresses (like size 18 for girls that normally were 4's). The bridesmaids had the dresses completely altered at their own expense. The White Room is only interested in making a sell, they can not be trusted and, to say the least, are very unprofessional. Don't let your daughter's special day turn into tears!!!

Pros: I can't think of any, at this time.

Cons: Misrepresentation of dress styles available, unprofessional

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I had a fantastic experience at the White Room. The customer service was great, and the dresses are unbelieveable. The have a great range of prices from $300 - $3,000. They also have a big selection of trendy bridesmaid dresses and MOB dresses. The White Room has a great selection of bridal gowns from tradional to trendy. I found the perfect wedding dress, bridesmaid dresses, and MOB dress from the White Room. I highly recommend checking this bridal shop out!

2
★★★★★

I had a fantastic experience at the White Room. The customer service was great, and the dresses are unbelieveable. The have a great range of prices from $300 - $3,000. They also have a big selection of trendy bridesmaid dresses and MOB dresses. The White Room has a great selection of bridal gowns from tradional to trendy. I found the perfect wedding dress, bridesmaid dresses, and MOB dress from the White Room. I highly recommend checking this bridal shop out!

Pros: Friendly, Big Selection, One-on-One Assistance

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The ladies at The White Room were wonderful!!! From the moment I walked in the store to the minute that I walked down the aisle I felt like I was a princess. They helped me in every decision I had to make. I was able to create a custom gown for a fraction of the price. My bridesmaids loved them too!! They were able to find us a bridesmaid gown for under $140 in the exact color I was looking for (I couldn't find the right color so I brought them a swatch and they had the company find the color). In fact, 2 of them are now engaged and have since purchased their gowns from The White Room. If you have not been there- it is the place to go for all your bridal needs. They are great!!!!!!!!

2
★★★★★

The ladies at The White Room were wonderful!!! From the moment I walked in the store to the minute that I walked down the aisle I felt like I was a princess. They helped me in every decision I had to make. I was able to create a custom gown for a fraction of the price. My bridesmaids loved them too!! They were able to find us a bridesmaid gown for under $140 in the exact color I was looking for (I couldn't find the right color so I brought them a swatch and they had the company find the color). In fact, 2 of them are now engaged and have since purchased their gowns from The White Room. If you have not been there- it is the place to go for all your bridal needs. They are great!!!!!!!!

Pros: Reasonably Priced, Very Accommodating, Friendly Atmosphere

 

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