Jason's Deli

★★★☆☆
  • 6 Stonebridge Blvd A

    Jackson, TN 38301

    Map & Directions
  • 731-660-0594

Food

Food
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I placed an online order with them yesterday to be delivered for a meeting today. They never got the order. They saw it online, they never printed it out. With 10 minutes before the meeting and no food, they said that they could get it there in 45 minutes. The meeting was a lunch meeting that lasted only an hour. I asked to be compensated and the manager originally offered me a 10% discount on a very high bill. I eventually talked him to 30% with waiving the delivery fee, but he said that he couldn't give more than that because it would be a loss for their company! He was more concerned with his bottom line rather than the customer even after admitting this was entirely his fault. He said he would give my number to his owner (Kent Holt) so we shall see. So Mr. Holt if you are reading this....know that you have bean counter focused people at your location vs. those focused on customer service. It has been 45 minutes and the food still hasn't showed up yet.

0
★☆☆☆☆

I placed an online order with them yesterday to be delivered for a meeting today. They never got the order. They saw it online, they never printed it out. With 10 minutes before the meeting and no food, they said that they could get it there in 45 minutes. The meeting was a lunch meeting that lasted only an hour. I asked to be compensated and the manager originally offered me a 10% discount on a very high bill. I eventually talked him to 30% with waiving the delivery fee, but he said that he couldn't give more than that because it would be a loss for their company! He was more concerned with his bottom line rather than the customer even after admitting this was entirely his fault. He said he would give my number to his owner (Kent Holt) so we shall see. So Mr. Holt if you are reading this....know that you have bean counter focused people at your location vs. those focused on customer service. It has been 45 minutes and the food still hasn't showed up yet.

Pros: 1 star rating is rating them too high!

Cons: Poor Customer Service

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The is a wonderful place to have lunch. The food is great! (salad bar is out of this world, deli sandwiches, baked potatoe, ) The service is excellent. The atmosphere is relaxing.

4
★★★★☆

The is a wonderful place to have lunch. The food is great! (salad bar is out of this world, deli sandwiches, baked potatoe, ) The service is excellent. The atmosphere is relaxing.

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