Country Inn & Suites By Carlson

★☆☆☆☆
  • 805 N Campbell Station Rd

    Knoxville, TN 37932

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About Country Inn & Suites By Carlson

Hours
Daily 24 Hours
1.0 1
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We were very disappointed with our visit to this hotel. I should've known that it wasn't going to be a good experience when I tried calling and they didn't answer the phone the first 4 times. Then when they finally did answer the phone they hung up on me! But, we went in with the best expectations. We were excited to stay in a hotel that had an indoor swimming pool but disappointed when we went down and found the water to be COLD! The front desk said they were having problems with it and attempted to fix it. A few days later we were getting ready to leave when I noticed that my son had leaked through his diaper on the bed. I called down to the front desk and asked them to please replace the sheets. When we came home later that evening the sheets had not been replaced. I called down again and the front desk continued to argue with me that the bed had been remade and that I was wrong. They insisted that they would not fix the problem since housekeeping was gone and that we could switch rooms (our last night in the hotel after being there for 4 nights already). We opted against this and my husband and I had to sleep on a dirty bed (rather than uprooting 2 young children).

I even went as far as calling their corporate office and nothing more came of it.

1
★☆☆☆☆

We were very disappointed with our visit to this hotel. I should've known that it wasn't going to be a good experience when I tried calling and they didn't answer the phone the first 4 times. Then when they finally did answer the phone they hung up on me! But, we went in with the best expectations. We were excited to stay in a hotel that had an indoor swimming pool but disappointed when we went down and found the water to be COLD! The front desk said they were having problems with it and attempted to fix it. A few days later we were getting ready to leave when I noticed that my son had leaked through his diaper on the bed. I called down to the front desk and asked them to please replace the sheets. When we came home later that evening the sheets had not been replaced. I called down again and the front desk continued to argue with me that the bed had been remade and that I was wrong. They insisted that they would not fix the problem since housekeeping was gone and that we could switch rooms (our last night in the hotel after being there for 4 nights already). We opted against this and my husband and I had to sleep on a dirty bed (rather than uprooting 2 young children).

I even went as far as calling their corporate office and nothing more came of it.

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