Knoxville Wholesale Furniture

★★★★☆
35.934 -84.016
Map and Directions to Knoxville Wholesale Furniture

865-212-4050

6700 Papermill Dr

Knoxville, TN

37919

Get Directions

About Knoxville Wholesale Furniture

Home & Garden

Home & Garden
More choices in Knoxville:
Resultset_next

Lampadas Llc

2310 6TH St Tuscaloosa, AL

Resultset_next

Toulmin Cabinetry

5227 Whigham Cir Tuscaloosa, AL

4.3182 88
Hi! Sign in to let us know how Knoxville Wholesale Furniture was?
Write a Review
Reviews 1 - 50 of 88. « Previous 1
.

We had an experience with the Manager at the new Parkside Drive store that has taken far too much time, yielded no satisfaction and made us wish they we had done some research before ever doing business with them.
The store manager is rude and obviously does not believe in providing service after the sale. They seem too have more business than they can handle and we would strongly suggest that you not do business with them
Problems happen, it's the attitude that management has about solving them that really makes the difference. This manager is brusk and does not seem to have the time, or the interest in resolving them

1
★☆☆☆☆

We had an experience with the Manager at the new Parkside Drive store that has taken far too much time, yielded no satisfaction and made us wish they we had done some research before ever doing business with them.
The store manager is rude and obviously does not believe in providing service after the sale. They seem too have more business than they can handle and we would strongly suggest that you not do business with them
Problems happen, it's the attitude that management has about solving them that really makes the difference. This manager is brusk and does not seem to have the time, or the interest in resolving them

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Buyer Beware! We specifically requested from our salesperson Vince Bryant at the Parkside Drive location that we wanted leather recliners made in the USA. He showed us four to choose from. Two by Bradington Young, one from Flexsteel and one from Southern. We really liked the Flexsteel and the Southern. Even though he assured us that he had been in the furniture business for decades and these were top of the line made in USA recliners I wanted to do a little research before making a final decision. So when I go home I find that the Flexsteel recliner was part of the Lattitudes Collection and made in China, so that was out. When we returned to the store to buy the Southern recliner he asked me if I was sure about the Southern because he thought that I would to be happier with the Flexsteel. I told him that it was made in China and he acted surprised that it could even be possible. So I asked him if the other recliner really was a Southern because there were no manufacture tags on the chair anywhere. I looked under the chair, under the cushions and anywhere that a tag could go on a piece of furniture. He looked at the tag that was attached by the store and the code said SNY. He thought that stood for Southern and asked another person on the sales floor. No, she said it stood for Synergy. My husband asked if that was made in the USA. Vince Bryant said that it was. So we let him write it up and there is a $179.98 charge for a protection plan that my husband told him we most definitely did not want. When I asked him about what the charge was for he said that it was for the protection plan that he thought I wanted. He then acted angry that he had to go to the trouble to take it off and re-write it up. Could have been he was angry that he would not get the commission for the added insurance policy that generally is not worth the paper it is written on. We were told that they never sell chairs off the floor and that there was only one at the warehouse. No problem we would wait a couple of weeks and get both chairs at the same time. This made it a "Special Order" even though it was a stock chair that they have and no returns on "Special Order". We received a phone call that they would be there on Thursday February 13th and we could pick them up at the warehouse on the 14th. I took a day off work and drove the 80 miles to get the chairs only to find that after an hour and a half wait they had to pull one off the floor and get the other from the warehouse. So much for "Special Order" and we do nor sell furniture off the floor. Then when I get home with them and unwrap one right on the bottom the sticker said MADE In CHINA. I called the Parkside Drive store and asked to speak with Dave Tom, the store manager. I told him what had happened and he immediately transferred me to Vince Bryant. Mr. Bryant said that he would have to buy the chairs back and that he just could not do that. Now why he would have to purchase a stock chair for me to return a China made chair that he sold me as made in USA is beyond me. We asked if we could exchange them for something else in the store made in USA and he said that most manufacturers use parts made in China but he would work on it. I understand that and told him we wanted a chair manufactured in the USA by American workers. He said that he would call us back on Tuesday the 18th. I still had his card and it said Tuesday was his day off so I called him on Sunday to see if he had come up with a solution. He said he was working on it and would call on Tuesday. No phone call came so on Friday my husband called him and he said he would be going in to work late that day and would call back. Still waiting for that phone call.

1
★☆☆☆☆

Buyer Beware! We specifically requested from our salesperson Vince Bryant at the Parkside Drive location that we wanted leather recliners made in the USA. He showed us four to choose from. Two by Bradington Young, one from Flexsteel and one from Southern. We really liked the Flexsteel and the Southern. Even though he assured us that he had been in the furniture business for decades and these were top of the line made in USA recliners I wanted to do a little research before making a final decision. So when I go home I find that the Flexsteel recliner was part of the Lattitudes Collection and made in China, so that was out. When we returned to the store to buy the Southern recliner he asked me if I was sure about the Southern because he thought that I would to be happier with the Flexsteel. I told him that it was made in China and he acted surprised that it could even be possible. So I asked him if the other recliner really was a Southern because there were no manufacture tags on the chair anywhere. I looked under the chair, under the cushions and anywhere that a tag could go on a piece of furniture. He looked at the tag that was attached by the store and the code said SNY. He thought that stood for Southern and asked another person on the sales floor. No, she said it stood for Synergy. My husband asked if that was made in the USA. Vince Bryant said that it was. So we let him write it up and there is a $179.98 charge for a protection plan that my husband told him we most definitely did not want. When I asked him about what the charge was for he said that it was for the protection plan that he thought I wanted. He then acted angry that he had to go to the trouble to take it off and re-write it up. Could have been he was angry that he would not get the commission for the added insurance policy that generally is not worth the paper it is written on. We were told that they never sell chairs off the floor and that there was only one at the warehouse. No problem we would wait a couple of weeks and get both chairs at the same time. This made it a "Special Order" even though it was a stock chair that they have and no returns on "Special Order". We received a phone call that they would be there on Thursday February 13th and we could pick them up at the warehouse on the 14th. I took a day off work and drove the 80 miles to get the chairs only to find that after an hour and a half wait they had to pull one off the floor and get the other from the warehouse. So much for "Special Order" and we do nor sell furniture off the floor. Then when I get home with them and unwrap one right on the bottom the sticker said MADE In CHINA. I called the Parkside Drive store and asked to speak with Dave Tom, the store manager. I told him what had happened and he immediately transferred me to Vince Bryant. Mr. Bryant said that he would have to buy the chairs back and that he just could not do that. Now why he would have to purchase a stock chair for me to return a China made chair that he sold me as made in USA is beyond me. We asked if we could exchange them for something else in the store made in USA and he said that most manufacturers use parts made in China but he would work on it. I understand that and told him we wanted a chair manufactured in the USA by American workers. He said that he would call us back on Tuesday the 18th. I still had his card and it said Tuesday was his day off so I called him on Sunday to see if he had come up with a solution. He said he was working on it and would call on Tuesday. No phone call came so on Friday my husband called him and he said he would be going in to work late that day and would call back. Still waiting for that phone call.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The worst customer service I have ever experienced! Theree are too many other stores in town that appreciate your business - go there!

1
★☆☆☆☆

The worst customer service I have ever experienced! Theree are too many other stores in town that appreciate your business - go there!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We bought furniture twice from the store on Parkside Drive. The sales people are very nice and we didn't have an issue with the first purchase. The second purchase was a different story. It's been a month and we are still harassing the store about our delivery. They did a partial delivery (had the wrong parts for the bed and were missing a side table) and to this day they still don't have it all figured out... I am very disappointed and annoyed, as it really messed up our plans - i.e. this furniture was for a guest bedroom, so our guests can't use it as is now... I'm very irritated with the way they handled the process - no customer service and no sense of urgency to resolve the issue. Unfortunately, after this experience, I will not be buying anything else from them.

1
★☆☆☆☆

We bought furniture twice from the store on Parkside Drive. The sales people are very nice and we didn't have an issue with the first purchase. The second purchase was a different story. It's been a month and we are still harassing the store about our delivery. They did a partial delivery (had the wrong parts for the bed and were missing a side table) and to this day they still don't have it all figured out... I am very disappointed and annoyed, as it really messed up our plans - i.e. this furniture was for a guest bedroom, so our guests can't use it as is now... I'm very irritated with the way they handled the process - no customer service and no sense of urgency to resolve the issue. Unfortunately, after this experience, I will not be buying anything else from them.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

Latest reviews from Citysearch.

.

Well add me to the long list of unhappy customers! We bought 2 leather recliners in 2012 and added the warranty as we were told it covered "everything". Well I just tried to file a claim and guess what, it's not covered. No help from the

6
★★★★★

Well add me to the long list of unhappy customers! We bought 2 leather recliners in 2012 and added the warranty as we were told it covered "everything". Well I just tried to file a claim and guess what, it's not covered. No help from the

.

Quality bedding at afforrdable price

6
★★★★★

Quality bedding at afforrdable price

.

I was greeted in a nice way. I like shopping in your store

6
★★★★★

I was greeted in a nice way. I like shopping in your store

.

Even though it was during the holidays, service and timeliness was superb.

6
★★★★★

Even though it was during the holidays, service and timeliness was superb.

.

we still enjoy our furniture that we got from Knoxville Wholesale

6
★★★★★

we still enjoy our furniture that we got from Knoxville Wholesale

.

I have made several purchases with Knoxville Wholsale, each and every time it was a great shopping experience. I find the pricing very competitive to the point where I do not bother to shop price only the look. I have furnished my entire

6
★★★★★

I have made several purchases with Knoxville Wholsale, each and every time it was a great shopping experience. I find the pricing very competitive to the point where I do not bother to shop price only the look. I have furnished my entire

.

I am still happy with the company, my salesman (Jim), the guys who have delivered the furniture & the loveseat.

6
★★★★★

I am still happy with the company, my salesman (Jim), the guys who have delivered the furniture & the loveseat.

.

Most of your staff are available but do not follow clients around...a GOOD thing. It is important to be welcomed, be given a name in case we need assistance but otherwise letting us browse as we wish.

6
★★★★★

Most of your staff are available but do not follow clients around...a GOOD thing. It is important to be welcomed, be given a name in case we need assistance but otherwise letting us browse as we wish.

.

Great staff

6
★★★★★

Great staff

.

great customer service when I went in knoxville wholesale furniture.

6
★★★★★

great customer service when I went in knoxville wholesale furniture.

.

best furniture in town!

6
★★★★★

best furniture in town!

.

Everything was awesome

6
★★★★★

Everything was awesome

.

Our first experience with KWF was okay..........we bought a bedroom suite and the dresser was damaged and had to wait on another one..........this last experience (yesterday 10/21) not so much. We bought a sofa table and TV console and

6
★★★★★

Our first experience with KWF was okay..........we bought a bedroom suite and the dresser was damaged and had to wait on another one..........this last experience (yesterday 10/21) not so much. We bought a sofa table and TV console and

.

The new Directions, Icomfort beds are amazing!

6
★★★★★

The new Directions, Icomfort beds are amazing!

.

Prices are affordable:)

6
★★★★★

Prices are affordable:)

.

Salesmen who are knowledgeable and not too pushy always make the process much more enjoyable, so five stars for that.

6
★★★★★

Salesmen who are knowledgeable and not too pushy always make the process much more enjoyable, so five stars for that.

.

August 13, 2013\r
\r
NEVER ever purchase from this store. I ordered a sofa & loveseat set on May 24 2013 - it is now August 13.\r
\r
I was told that it would be 4 to 6 weeks for this order to be delivered. It has been OVER 3

6
★★★★★

August 13, 2013\r
\r
NEVER ever purchase from this store. I ordered a sofa & loveseat set on May 24 2013 - it is now August 13.\r
\r
I was told that it would be 4 to 6 weeks for this order to be delivered. It has been OVER 3

.

Overall, very pleasant buying experience, and the couch is great. I would definitely recommend this store to anyone looking for furniture.

6
★★★★★

Overall, very pleasant buying experience, and the couch is great. I would definitely recommend this store to anyone looking for furniture.

.

Great service and extremely pleased with purchase. Will be returning for another purchase next month.

6
★★★★★

Great service and extremely pleased with purchase. Will be returning for another purchase next month.

.

Great... I just spent over $8000 at your store because of the service I received from Randy at the Parkside Dr location! He was helpful, thoughtful, knowledgeable, and treated us very graciously

6
★★★★★

Great... I just spent over $8000 at your store because of the service I received from Randy at the Parkside Dr location! He was helpful, thoughtful, knowledgeable, and treated us very graciously

.

Not recommending for Mattresses/Beds, this retailer gives run around on claims with problem matresses. I've had my mattress just over a year. We have big indents on both sides of the bed. Apparently they know its an issue and choose to

6
★★★★★

Not recommending for Mattresses/Beds, this retailer gives run around on claims with problem matresses. I've had my mattress just over a year. We have big indents on both sides of the bed. Apparently they know its an issue and choose to

.

Purchase of initial furniture great, delivery great.

6
★★★★★

Purchase of initial furniture great, delivery great.

.

The store is beautiful and well kept. There is always an abundance to choose from which is very helpful when you are really not sure what you want. The staff is courteous and helpful. The prices are reasonable and the quality of the

6
★★★★★

The store is beautiful and well kept. There is always an abundance to choose from which is very helpful when you are really not sure what you want. The staff is courteous and helpful. The prices are reasonable and the quality of the

.

I had a great experience with this store. I bought a sofa and love seat but found when I got the sofa home, it wouldnt fit in my door. The manager allowed me to swap it for another loveseat with no grief at all. I had to wait for it to

6
★★★★★

I had a great experience with this store. I bought a sofa and love seat but found when I got the sofa home, it wouldnt fit in my door. The manager allowed me to swap it for another loveseat with no grief at all. I had to wait for it to

.

Best place to buy furniture in Knoxville!

6
★★★★★

Best place to buy furniture in Knoxville!

.

WE APPRECIATED BEING ALLOWED TO LOOK, WITHOUT HIGH PRESSURE SALES PEOPLE. VERY RELAXED SITTING \r
Best selection I could find in the down-turned economy. I love the bed and am interested in getting the rest of the furniture to go

6
★★★★★

WE APPRECIATED BEING ALLOWED TO LOOK, WITHOUT HIGH PRESSURE SALES PEOPLE. VERY RELAXED SITTING \r
Best selection I could find in the down-turned economy. I love the bed and am interested in getting the rest of the furniture to go

.

My experience with Kat at the clearance center was terrific! She was extremely nice and was very thorough. She knew exactly what to do to make my purchase as easy as possible. When I went to the warehouse to pick up a piece of furniture,

6
★★★★★

My experience with Kat at the clearance center was terrific! She was extremely nice and was very thorough. She knew exactly what to do to make my purchase as easy as possible. When I went to the warehouse to pick up a piece of furniture,

.

Very Good and informative

6
★★★★★

Very Good and informative

.

If you buy a toaster from Target, and it malfunctions 2 years later....do you call Target?? No, it's your responsibility to contact the manufacturer of the product. People really should take a little more ownership in their own products

6
★★★★★

If you buy a toaster from Target, and it malfunctions 2 years later....do you call Target?? No, it's your responsibility to contact the manufacturer of the product. People really should take a little more ownership in their own products

.

Wonderful. It was an easy process from beginning to end and we love the sofa! Thank you.

6
★★★★★

Wonderful. It was an easy process from beginning to end and we love the sofa! Thank you.

.

To start with Sales Lady and building was awesome.(just wanted to add that in here) i bought a couch from this company, i wouldn't recommend these fools to anybody. i have owned this couch since 9/23/2011. the recliner mechanism broke by

6
★★★★★

To start with Sales Lady and building was awesome.(just wanted to add that in here) i bought a couch from this company, i wouldn't recommend these fools to anybody. i have owned this couch since 9/23/2011. the recliner mechanism broke by

.

Liked the sales guy and a good experience in the store

6
★★★★★

Liked the sales guy and a good experience in the store

.

My sales rep was very professional and she wasnt a push over like other reps. I appreciate the time she took with us.We love our new Couch\r
I found what I was looking for and enjoyed my shopping experience.

6
★★★★★

My sales rep was very professional and she wasnt a push over like other reps. I appreciate the time she took with us.We love our new Couch\r
I found what I was looking for and enjoyed my shopping experience.

.

very good and informative. Dwight Steinhouse was great.

6
★★★★★

very good and informative. Dwight Steinhouse was great.

.

The store is beautiful and well kept. There is always an abundance to choose from which is very helpful when you are really not sure what you want. The staff is courteous and helpful. The prices are reasonable and the quality of the

6
★★★★★

The store is beautiful and well kept. There is always an abundance to choose from which is very helpful when you are really not sure what you want. The staff is courteous and helpful. The prices are reasonable and the quality of the

.

Pleased. We have purchased most of our furniture from Knoxville Wholesale. Quality furniture at reasonable prices.

6
★★★★★

Pleased. We have purchased most of our furniture from Knoxville Wholesale. Quality furniture at reasonable prices.

.

Sales person was polite & professional & a pleasure to deal with

6
★★★★★

Sales person was polite & professional & a pleasure to deal with

.

Pleased. We have purchased most of our furniture from Knoxville Wholesale. Quality furniture at reasonable prices.

6
★★★★★

Pleased. We have purchased most of our furniture from Knoxville Wholesale. Quality furniture at reasonable prices.

.

Liked the sales guy and a good experience in the store

6
★★★★★

Liked the sales guy and a good experience in the store

.

Your staff was friendly, accommodating, and responsive. The two recliners were a good value.

6
★★★★★

Your staff was friendly, accommodating, and responsive. The two recliners were a good value.

.

Great Furniture!

6
★★★★★

Great Furniture!

.

It was great! We have not received our furniture yet, but so far everything has been wonderful.

6
★★★★★

It was great! We have not received our furniture yet, but so far everything has been wonderful.

.

Wonderful. It was an easy process from beginning to end and we love the sofa! Thank you.

6
★★★★★

Wonderful. It was an easy process from beginning to end and we love the sofa! Thank you.

.

Excellent expresses it best.

6
★★★★★

Excellent expresses it best.

.

I bought a TV console table. I picked out the one I wanted. I had a little trouble finding a Sales Representative to help me - maybe 3 or 4 minutes. After that the service was good. When I arrived at the store to pick up my table I had to

6
★★★★★

I bought a TV console table. I picked out the one I wanted. I had a little trouble finding a Sales Representative to help me - maybe 3 or 4 minutes. After that the service was good. When I arrived at the store to pick up my table I had to

.

Tom is the best! I just moved to Knoxville for a new job and was looking for some furniture for my small apartment. At the time when the store was about to close, the manager Tom Cook helped me and we found a table set I like a lot. So I

6
★★★★★

Tom is the best! I just moved to Knoxville for a new job and was looking for some furniture for my small apartment. At the time when the store was about to close, the manager Tom Cook helped me and we found a table set I like a lot. So I

Similar Nearby

Similar Nearby

  1. 1
    World Futon
    4% ★★★★☆ 1 review
    0.32 mi