Park Med Urgent Care

★★☆☆☆
35.7629 -83.97
Map and Directions to Park Med Urgent Care

865-982-3409

117 Gill St

Alcoa, TN

37701

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About Park Med Urgent Care

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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Health Shoppe

8025 Kingston Pike Knoxville, TN

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Cook, Lane M, Md - Sutherland Associates

4428 Sutherland Avenue Knoxville, AL

2.0 5
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Reviews 1 - 5 of 5.
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Beware of their billing practices! They were off by one number on insurance ID when they keyed it in their computer, so when the bill was submitted to our insurance, it was rejected.The bill went to collections without so much as a bill, letter, phone call, or email to us(but all of our contact information was correct). Their billing department was rude when we asked for copies of all communications sent to us. They blamed the fact that we didn't get any bills from them as a failure on the part of the post office! Really? How did we receive all of our other monthly bills on time then? Now our credit rating may suffer because of their mistake. Man up Park Med, and admit that you were at fault here. Would NEVER go back there for fear of another billing mistake. Clinic is dirty, dim, and outdated anyway, and not impressed with the medical staff.

1
★☆☆☆☆

Beware of their billing practices! They were off by one number on insurance ID when they keyed it in their computer, so when the bill was submitted to our insurance, it was rejected.The bill went to collections without so much as a bill, letter, phone call, or email to us(but all of our contact information was correct). Their billing department was rude when we asked for copies of all communications sent to us. They blamed the fact that we didn't get any bills from them as a failure on the part of the post office! Really? How did we receive all of our other monthly bills on time then? Now our credit rating may suffer because of their mistake. Man up Park Med, and admit that you were at fault here. Would NEVER go back there for fear of another billing mistake. Clinic is dirty, dim, and outdated anyway, and not impressed with the medical staff.

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Well, first off, I really hope Rook reads this. I think it's ridiculous they only make appointments on Wednesdays. Yes, maybe I should go to a normal doctor's office, but I used to trust this place, and always saw Rook as a GREAT doctor. However, the last two times I went there, the entire staff disgusted me. The first I can look over - the office girls were very rude. I had just spoken to them on the phone and they told me to come on in, then when I arrived, argued with me about our phone conversation... But the second issue was uncalled for. The nurse got mad at me because after she told me to do a urine sample(which btw, I'm no doctor myself, but I think it's pretty unsanitary to put the "clean" sample cups on the back of the toilet and not have any wipes or labels), she got mad at ME because the doctor had ordered me a blood test instead(I was having a MISCARRIAGE and needed to know for sure). But that's not all..no...she then proceeded to tell me that I should have been on birth control, and this never would have happened to begin with! So pregnant mothers, or well, women in general, stay away from this place! They don't respect you or your body!

As for Dr. Rook...he's a good, caring doctor, but in my opinion, should open his own practice.

2
★★☆☆☆

Well, first off, I really hope Rook reads this. I think it's ridiculous they only make appointments on Wednesdays. Yes, maybe I should go to a normal doctor's office, but I used to trust this place, and always saw Rook as a GREAT doctor. However, the last two times I went there, the entire staff disgusted me. The first I can look over - the office girls were very rude. I had just spoken to them on the phone and they told me to come on in, then when I arrived, argued with me about our phone conversation... But the second issue was uncalled for. The nurse got mad at me because after she told me to do a urine sample(which btw, I'm no doctor myself, but I think it's pretty unsanitary to put the "clean" sample cups on the back of the toilet and not have any wipes or labels), she got mad at ME because the doctor had ordered me a blood test instead(I was having a MISCARRIAGE and needed to know for sure). But that's not all..no...she then proceeded to tell me that I should have been on birth control, and this never would have happened to begin with! So pregnant mothers, or well, women in general, stay away from this place! They don't respect you or your body!

As for Dr. Rook...he's a good, caring doctor, but in my opinion, should open his own practice.

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I took my little girl in for an ear ache and she was treated very well. The Dr. was very good with her and explained everything. The front office staff was very friendly and nurses were as well. Defiently will go back.

5
★★★★★

I took my little girl in for an ear ache and she was treated very well. The Dr. was very good with her and explained everything. The front office staff was very friendly and nurses were as well. Defiently will go back.

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I went to this clinic because I was very sick. My personal experience the ladies up front were very nice and professional. I woudl recommend them to anyone. The wait was quick and the Dr.was very nice and described everything to me. I would def..go again if I needed too.

5
★★★★★

I went to this clinic because I was very sick. My personal experience the ladies up front were very nice and professional. I woudl recommend them to anyone. The wait was quick and the Dr.was very nice and described everything to me. I would def..go again if I needed too.

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My husband went in with a problem in his nose, and got someone - not a doctor - who came in and spoke with him. He told her he thought he had a sinus infection, she looked in his ear and never even looked in his nose. Then she gave him a presciption that was at best ineffective. We would have been better off going to Walgreens and getting an over the counter decongestant than paying through the, err, nose for this visit and do-nothing prescription. To make matters worse, the women at the sign in and check out counter were very unprofessional and nasty.

We paid the same price as if we had seen "a real" doctor, and ended up with nothing other than a drained bank account. When we contacted them to explain that the medication was not working, we were told that we'd have to make another appointment and see another doctor, but they couldn't guarantee that it would be a doctor, it might be the same person he saw before (that apparently confused his nose with his ear).

Since apparently it's potluck what kind of medical training your "doctor" will have, I'd suggest saving your money and avoiding this walk in clinic altogether.

PROS: None.
CONS: See review.

1
★☆☆☆☆

My husband went in with a problem in his nose, and got someone - not a doctor - who came in and spoke with him. He told her he thought he had a sinus infection, she looked in his ear and never even looked in his nose. Then she gave him a presciption that was at best ineffective. We would have been better off going to Walgreens and getting an over the counter decongestant than paying through the, err, nose for this visit and do-nothing prescription. To make matters worse, the women at the sign in and check out counter were very unprofessional and nasty.

We paid the same price as if we had seen "a real" doctor, and ended up with nothing other than a drained bank account. When we contacted them to explain that the medication was not working, we were told that we'd have to make another appointment and see another doctor, but they couldn't guarantee that it would be a doctor, it might be the same person he saw before (that apparently confused his nose with his ear).

Since apparently it's potluck what kind of medical training your "doctor" will have, I'd suggest saving your money and avoiding this walk in clinic altogether.

PROS: None.
CONS: See review.

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0 out of 1 people found this review helpful.

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