Custom Kare Kennel

★★★☆☆
  • 220 N Thompson Ln

    Murfreesboro, TN 37129

    Cross street: <p>Across from YMCA swimming pool on Thompson Lane and next to Walmart on Old Fort Parkway.</p>

    Map & Directions
  • 615-893-8959

About Custom Kare Kennel

Details
Hours
Sun 4pm-5pm, Mon-Fri 7am-5:30pm, Sat 7:30am-5pm
3.4 15
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After reading the 2 reviews, I decided to use them anyway. They were nice and professional on the phone and their grooming fees were great. My poodle looked wonderful when I picked her up. Buffy was happy and wanted to go back to the

3
★★★★★

After reading the 2 reviews, I decided to use them anyway. They were nice and professional on the phone and their grooming fees were great. My poodle looked wonderful when I picked her up. Buffy was happy and wanted to go back to the

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I will NEVER use this facility for anything again. My dog went here for boarding on a weekend. He was fine... When I picked him up, he had a gash on his nose and has been having tummy issues since I picked him up. NOT EVER GOING TO

3
★★★★★

I will NEVER use this facility for anything again. My dog went here for boarding on a weekend. He was fine... When I picked him up, he had a gash on his nose and has been having tummy issues since I picked him up. NOT EVER GOING TO

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We have been using Kustom Kare Kennels for almost 2 years now. We have spent over $600 in boarding fees. Have always felt they took good care of our dog. But was not too happy with the last boarding. We always leave our dog with a couple of bones for her to chew on. So, my wife goes to pick up the dog and the girl brings out the dog and says her you go. So, my wife asks where her blanket and bones are. So the girl goes back and comes out with a wet blanket (apparently they were trying to dry it) and gives it to my wife. My wife asked her about the 2 bones. So, the girl goes back and comes out with two bones that were not ours. So, she tells my wife they will have to call her when they locate them (translation: we don't have them). So, a couple of days go by and my wife calls and the girl she was dealing with was off. So, a couple more days go by and I called to ask about the bones. And the girl says they still haven't located them. So, I ask her what they do in a case like this and she says "nothing". The contract we sign says they are not responsible for lost or chewed up items. OK, granted she is right. But you would think they would treat their customers a little better and maybe make an exception. So, my point here is just beware of their attitude.

2
★★☆☆☆

We have been using Kustom Kare Kennels for almost 2 years now. We have spent over $600 in boarding fees. Have always felt they took good care of our dog. But was not too happy with the last boarding. We always leave our dog with a couple of bones for her to chew on. So, my wife goes to pick up the dog and the girl brings out the dog and says her you go. So, my wife asks where her blanket and bones are. So the girl goes back and comes out with a wet blanket (apparently they were trying to dry it) and gives it to my wife. My wife asked her about the 2 bones. So, the girl goes back and comes out with two bones that were not ours. So, she tells my wife they will have to call her when they locate them (translation: we don't have them). So, a couple of days go by and my wife calls and the girl she was dealing with was off. So, a couple more days go by and I called to ask about the bones. And the girl says they still haven't located them. So, I ask her what they do in a case like this and she says "nothing". The contract we sign says they are not responsible for lost or chewed up items. OK, granted she is right. But you would think they would treat their customers a little better and maybe make an exception. So, my point here is just beware of their attitude.

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.

Been bringing our two dogs to Custom Kare Kennels since we moved to Murfreesboro. Maggie and Sam never hesitate to get out of the car and run up to the door. They love it! :) We've had great experiences and would not take them anywhere else.

5
★★★★★

Been bringing our two dogs to Custom Kare Kennels since we moved to Murfreesboro. Maggie and Sam never hesitate to get out of the car and run up to the door. They love it! :) We've had great experiences and would not take them anywhere else.

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1 out of 1 people found this review helpful.

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First of all! Your an idiot! Most people who have dogs understand how dogs act in different surroundings! This place is terrible!!!!! I have pictures of the abuse to my dog! I have boarded him a time or two and NEVER gotten him back in this condition! This place is the worst and only a complete dumbass would say that these types of injuries are due to the animal getting exercise and being excited! Maybe you should keep your opinion to yourself due to the fact that you have no idea what you are talking about and none of these situations apply to you!

1
★☆☆☆☆

First of all! Your an idiot! Most people who have dogs understand how dogs act in different surroundings! This place is terrible!!!!! I have pictures of the abuse to my dog! I have boarded him a time or two and NEVER gotten him back in this condition! This place is the worst and only a complete dumbass would say that these types of injuries are due to the animal getting exercise and being excited! Maybe you should keep your opinion to yourself due to the fact that you have no idea what you are talking about and none of these situations apply to you!

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0 out of 1 people found this review helpful.

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first of all ive not boarded a dog here but I have worked at other boarding kennels. Most of these bad reviews involved weight loss and broke toe nails. Do people not realize that when you take your pet to a kennel that houses alot of dogs that they get very excited, the larger the group the more excited they get, and that they run and are active the entire time they are boarded, and that they dont eat good even if they have bowl after bowl of food provided? so this is why pets lose weight and they break nails by running and acting wild because they are around large amounts of dogs! its a normal thing? if you want your dog to not lose weight have them boarded at smaller places or at a friends house,or look for a person that boards in their home. but dont bash a place without having any knowledge of the behavior of dogs when in large groups.

5
★★★★★

first of all ive not boarded a dog here but I have worked at other boarding kennels. Most of these bad reviews involved weight loss and broke toe nails. Do people not realize that when you take your pet to a kennel that houses alot of dogs that they get very excited, the larger the group the more excited they get, and that they run and are active the entire time they are boarded, and that they dont eat good even if they have bowl after bowl of food provided? so this is why pets lose weight and they break nails by running and acting wild because they are around large amounts of dogs! its a normal thing? if you want your dog to not lose weight have them boarded at smaller places or at a friends house,or look for a person that boards in their home. but dont bash a place without having any knowledge of the behavior of dogs when in large groups.

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0 out of 1 people found this review helpful.

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We took multiple dogs here multiple times. They always came back a little skittish. The last and FINAL time we left our dog here he came back with a torn toenail It was swollen up and bleeding and nobody had notified us of this. The

3
★★★★★

We took multiple dogs here multiple times. They always came back a little skittish. The last and FINAL time we left our dog here he came back with a torn toenail It was swollen up and bleeding and nobody had notified us of this. The

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Wish I could have given this place a zero!!! First off i normally don't write reviews, but I just wanted to let others know to please think twice before bringing your beloved pets to Custom Kare Kennels. Wish i would have read the reviews on here before taking my dog there. The staff seems friendly but they definitely do not take proper care of your pet. When I arrived to pick my dog up he seemed very tired and sluggish. He also looked much thinner than when we dropped him off and we had only been gone for a couple of days. I just thought he hadn't got much rest because he missed us, but soon would find out this was definitely not the case. When I dropped him off i had left several things with him including his bed, but when I asked about the toys, treats and bed i had left for him they had no idea where they were. How could they not know where his bed was if they had been letting him sleep on it during his stay???They probably never even let him have any of the stuff i brought for him. Probably just threw them in the trash ...who knows? We stood there for quite some time while they were looking for his bed, toys, treats ,etc. to no avail. So unprofessional. For all I know they just throwed him on a dirt floor. Finely i just said thats ok if you find them please give me a call, which has now been a couple of months ago and i never heard from them. As soon we got home he went immediately for his water bowl where he proceeded to drink water like he hadn't had any for days. He couldn't bark or make any kind of sound which was very unusual. Normally he's very playful but when he arrived home he just wanted to lie on the floor. They were supposed to have given him a bath just before pickup which cost $20.00 which they did a terrible job at. He still had dried feces around his buttocks. I noticed he kept licking at his tail and noticed it was bleeding. I pulled back the hair to find what looked to be a very deep cut into his tail. I then began to look him over more thoroughly and noticed that his toenail on one foot was almost completely ripped off. His feet had sores under and between the toes which all had puss coming out, which was probably caused from the filfthiness of this place. He was also hot to the touch. I knew that he had a temperature. I immediately called his vet to have him looked over. After the vist to the vet i found out that he had a broken tail. I also found out that he was dehydrated and had kennel cough and bronchitus. He also had a high temperature, and had lost approximately 5 pounds in only 3 days and he's not a big dog to begin with. If this doesn't tell you the low standards of this place nothing will. Please do your research and find somewhere else to take your pet. This place makes me sick!!!. You pay your hard earned money thinking your providing safety and comfort for an important member of your family and instead it turns out to be the complete opposite. They do not take care of them. They just want your money and from reading the other reviews it seems as though customer satisfaction is the least of their worries. Probably too busy counting their money instead of taking care of your pet. I know it may be different hearing this about someone elses pet and you may say to yourself i might just take a gamble on this place because i might not have the same experience. The one thing I want to leave you with is this. Just close your eyes and pretend that this is your beloved pet tired, thirsty, hungary. He can't bark . He can barely make a sound. He tail is so soar he can't stand for you to touch it because it is broken. He looks up at you and you can see in his eyes he asking you ... Why did you do this to me? Custom Kare Kennels should be called Cash Care Kennels beacause thats all they care about is the cash. I'm sure all the positive reviews about this place were probably written by employees that work there.

1
★☆☆☆☆

Wish I could have given this place a zero!!! First off i normally don't write reviews, but I just wanted to let others know to please think twice before bringing your beloved pets to Custom Kare Kennels. Wish i would have read the reviews on here before taking my dog there. The staff seems friendly but they definitely do not take proper care of your pet. When I arrived to pick my dog up he seemed very tired and sluggish. He also looked much thinner than when we dropped him off and we had only been gone for a couple of days. I just thought he hadn't got much rest because he missed us, but soon would find out this was definitely not the case. When I dropped him off i had left several things with him including his bed, but when I asked about the toys, treats and bed i had left for him they had no idea where they were. How could they not know where his bed was if they had been letting him sleep on it during his stay???They probably never even let him have any of the stuff i brought for him. Probably just threw them in the trash ...who knows? We stood there for quite some time while they were looking for his bed, toys, treats ,etc. to no avail. So unprofessional. For all I know they just throwed him on a dirt floor. Finely i just said thats ok if you find them please give me a call, which has now been a couple of months ago and i never heard from them. As soon we got home he went immediately for his water bowl where he proceeded to drink water like he hadn't had any for days. He couldn't bark or make any kind of sound which was very unusual. Normally he's very playful but when he arrived home he just wanted to lie on the floor. They were supposed to have given him a bath just before pickup which cost $20.00 which they did a terrible job at. He still had dried feces around his buttocks. I noticed he kept licking at his tail and noticed it was bleeding. I pulled back the hair to find what looked to be a very deep cut into his tail. I then began to look him over more thoroughly and noticed that his toenail on one foot was almost completely ripped off. His feet had sores under and between the toes which all had puss coming out, which was probably caused from the filfthiness of this place. He was also hot to the touch. I knew that he had a temperature. I immediately called his vet to have him looked over. After the vist to the vet i found out that he had a broken tail. I also found out that he was dehydrated and had kennel cough and bronchitus. He also had a high temperature, and had lost approximately 5 pounds in only 3 days and he's not a big dog to begin with. If this doesn't tell you the low standards of this place nothing will. Please do your research and find somewhere else to take your pet. This place makes me sick!!!. You pay your hard earned money thinking your providing safety and comfort for an important member of your family and instead it turns out to be the complete opposite. They do not take care of them. They just want your money and from reading the other reviews it seems as though customer satisfaction is the least of their worries. Probably too busy counting their money instead of taking care of your pet. I know it may be different hearing this about someone elses pet and you may say to yourself i might just take a gamble on this place because i might not have the same experience. The one thing I want to leave you with is this. Just close your eyes and pretend that this is your beloved pet tired, thirsty, hungary. He can't bark . He can barely make a sound. He tail is so soar he can't stand for you to touch it because it is broken. He looks up at you and you can see in his eyes he asking you ... Why did you do this to me? Custom Kare Kennels should be called Cash Care Kennels beacause thats all they care about is the cash. I'm sure all the positive reviews about this place were probably written by employees that work there.

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1 out of 2 people found this review helpful.

.

ABSOLUTELY THE WORST EVER!!!! DO NOT, I repeat, DO NOT USE THIS KENNEL! I was apalled after having taken my dog here for the first time and the LAST time ever! They treated me with with no respect at all and I really have no idea whether they treated my baby good or not??? I have a Scottish Terrier and they were sposed to groom him while he was there boarding during Thanksgiving and they gave hime a Schnauzer haircut, NOT a SCOTTIE CUT. I mean how can you( as a groomer) not know what a Scottie is sposed to look like??? Then I was sposed to have gotten back in town in time to pick him up at 5 Mon. evening but I was a little bit late but I called there at 5:15 pm and NO ONE answered and I kept trying to call but still NO ANSWER. I get there right at 5:30 which is when they are sposed to be open till (it says it on their front door) and it was like a ghost town. So I went back this AM and I told the guy (the groomer) what happened and he had the audacity to argue with me saying that he was there and didn't leave till after 5:30. He charged me for an extra night's board which I refused to pay at first but then I had to get my dog so I just told him that was ridiculous and that I would NEVER EVER be back there!

1
★☆☆☆☆

ABSOLUTELY THE WORST EVER!!!! DO NOT, I repeat, DO NOT USE THIS KENNEL! I was apalled after having taken my dog here for the first time and the LAST time ever! They treated me with with no respect at all and I really have no idea whether they treated my baby good or not??? I have a Scottish Terrier and they were sposed to groom him while he was there boarding during Thanksgiving and they gave hime a Schnauzer haircut, NOT a SCOTTIE CUT. I mean how can you( as a groomer) not know what a Scottie is sposed to look like??? Then I was sposed to have gotten back in town in time to pick him up at 5 Mon. evening but I was a little bit late but I called there at 5:15 pm and NO ONE answered and I kept trying to call but still NO ANSWER. I get there right at 5:30 which is when they are sposed to be open till (it says it on their front door) and it was like a ghost town. So I went back this AM and I told the guy (the groomer) what happened and he had the audacity to argue with me saying that he was there and didn't leave till after 5:30. He charged me for an extra night's board which I refused to pay at first but then I had to get my dog so I just told him that was ridiculous and that I would NEVER EVER be back there!

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2 out of 3 people found this review helpful.

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I was recommended to this kennel by my vet. Silly me for thinking that my dog would be well taken of. I was told when I booked the appointment that my dog would receive a free bath which I thought was fantastic. I set up the bath for the day before I picked her up. I also had them trim her nails since she never sits still for me. I picked her up this morning and she was just coming out of her bath and she didn't even smell clean. Then one of the employees noticed that she was bleeding all over the floor from her nail being cut too short! I now have blood all over the back of my car. I was also stunned that they didn't know which bed was hers. What on Earth has she been sleeping on all week. I am so devastated and of course I feel like the worst mother ever for sending my pet there. I will never go back and will be calling my vet to let them know where they are referring their clients to.

1
★☆☆☆☆

I was recommended to this kennel by my vet. Silly me for thinking that my dog would be well taken of. I was told when I booked the appointment that my dog would receive a free bath which I thought was fantastic. I set up the bath for the day before I picked her up. I also had them trim her nails since she never sits still for me. I picked her up this morning and she was just coming out of her bath and she didn't even smell clean. Then one of the employees noticed that she was bleeding all over the floor from her nail being cut too short! I now have blood all over the back of my car. I was also stunned that they didn't know which bed was hers. What on Earth has she been sleeping on all week. I am so devastated and of course I feel like the worst mother ever for sending my pet there. I will never go back and will be calling my vet to let them know where they are referring their clients to.

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2 out of 3 people found this review helpful.

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AVOID THIS KENNEL!!! We trusted this kennel to care for our two dogs and they had done so a few times previously. Over the Christmas break we ended up using them again for 9 days as they were closed from the 31st - 3rd. When we picked them up, both dogs had lost a significant amount of weight. My boxer lost 14 lbs. and my Weimy lost 9 lbs. My wife called them and they refused to acknowledge it. We took them to the vet the following day and the vet said that clearly they had not been fed or severely underfed. I called them twice more and they only made excuses and refused to acknowledge it and tried to insinuate they were that way when we brought them. Our dogs never had an issue with not eating during a kennel stay before and our boxer would eat a shoe if allowed. When pressed they also were unsure exactly how much they were supposedly fed per day and only gave a vague estimate after my 2nd call. They refused to accept responsibility or offer restitution for their neglect and were completely callous to the whole affair. IF YOU CARE ABOUT YOUR PETS DON'T TAKE THEM HERE!!!

1
★☆☆☆☆

AVOID THIS KENNEL!!! We trusted this kennel to care for our two dogs and they had done so a few times previously. Over the Christmas break we ended up using them again for 9 days as they were closed from the 31st - 3rd. When we picked them up, both dogs had lost a significant amount of weight. My boxer lost 14 lbs. and my Weimy lost 9 lbs. My wife called them and they refused to acknowledge it. We took them to the vet the following day and the vet said that clearly they had not been fed or severely underfed. I called them twice more and they only made excuses and refused to acknowledge it and tried to insinuate they were that way when we brought them. Our dogs never had an issue with not eating during a kennel stay before and our boxer would eat a shoe if allowed. When pressed they also were unsure exactly how much they were supposedly fed per day and only gave a vague estimate after my 2nd call. They refused to accept responsibility or offer restitution for their neglect and were completely callous to the whole affair. IF YOU CARE ABOUT YOUR PETS DON'T TAKE THEM HERE!!!

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3 out of 4 people found this review helpful.

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A gem of a place! My pets love it there! My pets know when I start packing my suitcase it is time to go to Custom Kare Kennels!
Theri tails never stop wagging and when I pick them up they do not want to leave!

5
★★★★★

A gem of a place! My pets love it there! My pets know when I start packing my suitcase it is time to go to Custom Kare Kennels!
Theri tails never stop wagging and when I pick them up they do not want to leave!

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1 out of 3 people found this review helpful.

.

DO NOT BRING YOUR PETS HERE!! For 2 years in a row I brought my dog here to be boarded for 4-nights over Thanksgiving. Last year he returned home vomiting for 2 days - I chalked it up to coincidence when the staff insisted nothing occured while we were gone. This year my dog had a swollen bloody scrotum upon pick up, which my vet believes was caused by a bite from another dog or loose kennel wire. I tried to reach the owner Tammy for 2 weeks by phone and fax, left multiple messages and never even got a return phone call. The manager Gerald said there was nothing he could do for me, I'd have to talk to Tammy, and that they had over 100 dogs there that weekend and no one noticed my dog was injured. HIS SCROTUM WAS SWOLLEN TO THE SIZE OF A MELON AND BLEEDING - no one noticed?? He bled on the backseat of our car and on the carpet at home before we could get him to the vet. 2 shots, 2 meds, and a week of wearing a cone, no one at Custom Kare Kennels wants to claim any resposiblity for what happened to my dog, not even an effort to deal with my concerns. For 2 years in a row I've paid my kennel fees then a whopping vet bill, I won't make the same mistake again, and for the sake of your pets I hope you won't bring them to this kennel!! THEY WILL SUFFER AND NO ONE WILL BE HELD ACCOUNTABLE!!

1
★☆☆☆☆

DO NOT BRING YOUR PETS HERE!! For 2 years in a row I brought my dog here to be boarded for 4-nights over Thanksgiving. Last year he returned home vomiting for 2 days - I chalked it up to coincidence when the staff insisted nothing occured while we were gone. This year my dog had a swollen bloody scrotum upon pick up, which my vet believes was caused by a bite from another dog or loose kennel wire. I tried to reach the owner Tammy for 2 weeks by phone and fax, left multiple messages and never even got a return phone call. The manager Gerald said there was nothing he could do for me, I'd have to talk to Tammy, and that they had over 100 dogs there that weekend and no one noticed my dog was injured. HIS SCROTUM WAS SWOLLEN TO THE SIZE OF A MELON AND BLEEDING - no one noticed?? He bled on the backseat of our car and on the carpet at home before we could get him to the vet. 2 shots, 2 meds, and a week of wearing a cone, no one at Custom Kare Kennels wants to claim any resposiblity for what happened to my dog, not even an effort to deal with my concerns. For 2 years in a row I've paid my kennel fees then a whopping vet bill, I won't make the same mistake again, and for the sake of your pets I hope you won't bring them to this kennel!! THEY WILL SUFFER AND NO ONE WILL BE HELD ACCOUNTABLE!!

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2 out of 3 people found this review helpful.

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If I have my dog with me driving, and turn down Thompson Lane towards Custom Kare Kennels, he starts barking and jumping around. He loves it there so much he can't wait to go back.

5
★★★★★

If I have my dog with me driving, and turn down Thompson Lane towards Custom Kare Kennels, he starts barking and jumping around. He loves it there so much he can't wait to go back.

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1 out of 3 people found this review helpful.

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If you're looking for top quality grooming and boarding for your pet, Custom Kare Kennels in Murfreesboro is the place to visit. The owner/manager has been in the pet care business for over 20 years and is highly knowledgeable about everything concerning animals, including medical conditions. They have clean, spacious kennels, a well-trained staff and reasonable rates. Their grooming can't be beat whether you want your dog to look like a show dog or to have it completely shaved off. Either way...they can do it and you'll love the end result. They do boarding for either short term or long term and someone is at the kennel EVERY DAY. If you want to insure your pet has the best of care, I highly recommend you take it to this kennel.

5
★★★★★

If you're looking for top quality grooming and boarding for your pet, Custom Kare Kennels in Murfreesboro is the place to visit. The owner/manager has been in the pet care business for over 20 years and is highly knowledgeable about everything concerning animals, including medical conditions. They have clean, spacious kennels, a well-trained staff and reasonable rates. Their grooming can't be beat whether you want your dog to look like a show dog or to have it completely shaved off. Either way...they can do it and you'll love the end result. They do boarding for either short term or long term and someone is at the kennel EVERY DAY. If you want to insure your pet has the best of care, I highly recommend you take it to this kennel.

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2 out of 5 people found this review helpful.

 

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