CarMax

★★★☆☆
CarMax is America's #1 used car retailer. Whether you're buying a car or selling your car, we've got you covered. We've been revolutionizing car buying since 1993 with our no-haggle prices, no-pressure shopping experience, and wide selection of vehicles. We stand behind our used cars with a 5-Day Money-Back Guarantee, no questions asked. See your local CarMax for written details. Visit carmax.com to explore more than 40,000 vehicles at our 160+ CarMax locations nationwide. Is your dream car at a CarMax across the country? No problem! You can ship a car from one CarMax store to another, with no obligation (fee may apply).
  • 2501 Powell Ave

    Nashville, TN 37204

    Cross street: Exit Armory Dr. E. to Powell Avenue., across from 100 Oaks Mall.

    Map & Directions
  • 615-269-3703

About CarMax

Details
Hours
Sun 12pm-7pm, Mon-Fri 10am-9pm, Sat 9am-9pm

Automotive

Automotive
More choices in Nashville:
Resultset_next

Bypass Diesel & Wrecker

9224 Hwy 278 W Nashville, AR

Resultset_next

Turner Body Shop

1909 Highway 371 E Nashville, AR

2.9167 12
Hi! Sign in to let us know how CarMax was?
Write a Review
.

Nightmare, that is the best way to describe dealing with Carmax Nashville. They sold us a SUV for about $23,000 that has been in an accident, was not properly repaired and the accident was not disclosed to us.

We bought a 2012 Ford Explorer with 18,500 miles on it. Almost immediately we realized that every time it rains water leaks into the SUV. That plus the weather stripping was ripped up and the door had issues closing. Took it to Ford cause Carmax's service department said there was nothing wrong with it. Ford informed us within about 10 minutes that the car had been in an accident and they couldn't fix it because since the car had been in an accident it was no longer under warranty. Ford also informed us that the vehicle had never been fixed properly and any mechanic looking at the vehicle would have been able to tell that it had been in an accident.

Well After months of dealing with Carmax's service and sales department they finally informed us that they don't believe it was in an accident because the carfax is clean. Then why did you try fixing the vehicle multiple times including sending it to a body shop, twice! This vehicle was a fleet vehicle so any accidents are not reported to carfax, apparently this is common knowledge and the carfax website states this. This is the legal loophole Carmax uses to sell vehicles that have been in accidents. Even though 3 mechanics told me it was in an accident they play dumb and say it wasn't. If you look at the side of the SUV you can see it was repainted! I told them we would have never purchased a car that has been in accident (would you?) and we want another comparable vehicle like the one we purchase. They just keep playing dumb and finally have informed me that they will not replace this lemon. And after taking it to their service department numerous times over about 4 months they clearly are either not willing or capable of properly fixing the SUV.

I cannot express the outrage we have right now. This place sells vehicles that have been in accidents without telling you of this and they are a nightmare to deal with. Stay far fat away from this place!

1
★☆☆☆☆

Nightmare, that is the best way to describe dealing with Carmax Nashville. They sold us a SUV for about $23,000 that has been in an accident, was not properly repaired and the accident was not disclosed to us.

We bought a 2012 Ford Explorer with 18,500 miles on it. Almost immediately we realized that every time it rains water leaks into the SUV. That plus the weather stripping was ripped up and the door had issues closing. Took it to Ford cause Carmax's service department said there was nothing wrong with it. Ford informed us within about 10 minutes that the car had been in an accident and they couldn't fix it because since the car had been in an accident it was no longer under warranty. Ford also informed us that the vehicle had never been fixed properly and any mechanic looking at the vehicle would have been able to tell that it had been in an accident.

Well After months of dealing with Carmax's service and sales department they finally informed us that they don't believe it was in an accident because the carfax is clean. Then why did you try fixing the vehicle multiple times including sending it to a body shop, twice! This vehicle was a fleet vehicle so any accidents are not reported to carfax, apparently this is common knowledge and the carfax website states this. This is the legal loophole Carmax uses to sell vehicles that have been in accidents. Even though 3 mechanics told me it was in an accident they play dumb and say it wasn't. If you look at the side of the SUV you can see it was repainted! I told them we would have never purchased a car that has been in accident (would you?) and we want another comparable vehicle like the one we purchase. They just keep playing dumb and finally have informed me that they will not replace this lemon. And after taking it to their service department numerous times over about 4 months they clearly are either not willing or capable of properly fixing the SUV.

I cannot express the outrage we have right now. This place sells vehicles that have been in accidents without telling you of this and they are a nightmare to deal with. Stay far fat away from this place!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Nightmare, that is the best way to describe dealing with Carmax Nashville. They sold us a SUV for about $23,000 that has been in an accident, was not properly repaired and the accident was not disclosed to us.\r
\r
We bought a 2012 Ford

3
★★★★★

Nightmare, that is the best way to describe dealing with Carmax Nashville. They sold us a SUV for about $23,000 that has been in an accident, was not properly repaired and the accident was not disclosed to us.\r
\r
We bought a 2012 Ford

.

Stay away!

3
★★★★★

Stay away!

.

We purchased a Toyota sienna van from carmax in October of 2011. Since buying it only 5 months ago, both power doors have broken and the power steering system needs $1400 worth of work. We are sick about it because we were counting on this van to last us for the next 5 or 6 years. If you must buy from carmax, take the vehicle to your mechanic for a thorough inspection. Do not rely on their so-called CQI (certified quality inspection)!!!!

0
★☆☆☆☆

We purchased a Toyota sienna van from carmax in October of 2011. Since buying it only 5 months ago, both power doors have broken and the power steering system needs $1400 worth of work. We are sick about it because we were counting on this van to last us for the next 5 or 6 years. If you must buy from carmax, take the vehicle to your mechanic for a thorough inspection. Do not rely on their so-called CQI (certified quality inspection)!!!!

.

I purchased a car from Carmax in August 2011 and have had nothing but problems since. I purchased the warranty, but so far nothing has been ""covered.""\r
\r
I noticed when I bought it that there was a faint smell, but I assumed they had just cleaned the carpets. Wrong. There was a water leak when they sold it to me and the floorboards were damp.... and then soaked.\r
\r
When I took it to have it fixed, the ""water specialist"" was unable to locate the leak (did I mention he only comes in on Thursdays and never actually explains what he did or what he fixed?) The entire carpet needed to be removed to dry it out (this took 5 days). No one was able to explain to me what was done to fix it, but they promised it was fixed. It was not. \r
\r
Then it happened again. I took it back to Carmax to be diagnosed (again on a Thursday by the water specialist) who was ""stumped."" He replaced some ""plugs on the bottom of the car"" and sent me home. \r
\r
Not surprisingly, it leaked again. I was at my wits end and had to take it to Beaman Toyota to have the problem diagnosed. Carmax pretty much forced me to do this, as they couldn't find the problem themselves. Beaman found the problem in 3 hours -- water was coming in through the back hatch and running up under the car to saturate the floormats. \r
\r
My recommendation: If you're going to buy a car from Carmax, use the 5 day ""no questions asked"" return policy to take it to another mechanic to check it out. They don't seem to do a very thorough check of the vehicles before they sell them. And I do not recommend the Carmax service department. They are not dependable, they do not fix it right the first time, and they are not fast.... and you have to BEG for a loaner vehicle every time... but you probably won't get one.

0
★☆☆☆☆

I purchased a car from Carmax in August 2011 and have had nothing but problems since. I purchased the warranty, but so far nothing has been ""covered.""\r
\r
I noticed when I bought it that there was a faint smell, but I assumed they had just cleaned the carpets. Wrong. There was a water leak when they sold it to me and the floorboards were damp.... and then soaked.\r
\r
When I took it to have it fixed, the ""water specialist"" was unable to locate the leak (did I mention he only comes in on Thursdays and never actually explains what he did or what he fixed?) The entire carpet needed to be removed to dry it out (this took 5 days). No one was able to explain to me what was done to fix it, but they promised it was fixed. It was not. \r
\r
Then it happened again. I took it back to Carmax to be diagnosed (again on a Thursday by the water specialist) who was ""stumped."" He replaced some ""plugs on the bottom of the car"" and sent me home. \r
\r
Not surprisingly, it leaked again. I was at my wits end and had to take it to Beaman Toyota to have the problem diagnosed. Carmax pretty much forced me to do this, as they couldn't find the problem themselves. Beaman found the problem in 3 hours -- water was coming in through the back hatch and running up under the car to saturate the floormats. \r
\r
My recommendation: If you're going to buy a car from Carmax, use the 5 day ""no questions asked"" return policy to take it to another mechanic to check it out. They don't seem to do a very thorough check of the vehicles before they sell them. And I do not recommend the Carmax service department. They are not dependable, they do not fix it right the first time, and they are not fast.... and you have to BEG for a loaner vehicle every time... but you probably won't get one.

.

I bought my first used car from Carmax and had a great experience. I really like the way that the sales people treat you and I think their prices are really fair. I will probably buy my next car here too.

5
★★★★★

I bought my first used car from Carmax and had a great experience. I really like the way that the sales people treat you and I think their prices are really fair. I will probably buy my next car here too.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We're getting ready to look for our 4th car from Carmax. Can't wait. Our first three cars have been great. Still have two of them and one of these is 10 years old. Wonder what I'll find this time. :) See you guys soon. AG

5
★★★★★

We're getting ready to look for our 4th car from Carmax. Can't wait. Our first three cars have been great. Still have two of them and one of these is 10 years old. Wonder what I'll find this time. :) See you guys soon. AG

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The receptionist (her name was Tata?) was rude and short with me. Everything was fine except that I asked if they offered rentals. They said they would have a rental there for me, but said nothing about the complimentary shuttle service. The rental was not there, the guy had to call to have the rental come out, and from the way they talked on the phone, they were clearly buddies. Still nothing about the free shuttle service. I only found out because I over heard another lady using it. Gee, maybe I'd like a free driver? I spoke with Andre who was nice enough (I say that sarcastically) to listen to my complaint but didn't offer to do anything to help. Just said ""ok, have a nice day"".

0
★☆☆☆☆

The receptionist (her name was Tata?) was rude and short with me. Everything was fine except that I asked if they offered rentals. They said they would have a rental there for me, but said nothing about the complimentary shuttle service. The rental was not there, the guy had to call to have the rental come out, and from the way they talked on the phone, they were clearly buddies. Still nothing about the free shuttle service. I only found out because I over heard another lady using it. Gee, maybe I'd like a free driver? I spoke with Andre who was nice enough (I say that sarcastically) to listen to my complaint but didn't offer to do anything to help. Just said ""ok, have a nice day"".

Pros: Don't know

Cons: They will scam you

.

do not give your last name to anyone there or they will submit loan applications without your approval or knowledge!! \r
\r
HORRIBLE customer service

0
★☆☆☆☆

do not give your last name to anyone there or they will submit loan applications without your approval or knowledge!! \r
\r
HORRIBLE customer service

Pros: good selection of cars

Cons: loan applications without customers approval

.

purchased my car in 2007, had nothing but problems from that day forth. Had to constantly take my car in for repairs, that they could not figure out, or fix on the 1st trip. Made continuous trips for the same problems. No friendliness, no care or concern. I now take my car elsewhere to be fixed, they will never touch my car again. There needs to be a lawyer that will take on the case of unhappy customers who have been swindled by car max. Even the Customer Resolution Center, couldnt resolve my issues...

0
★☆☆☆☆

purchased my car in 2007, had nothing but problems from that day forth. Had to constantly take my car in for repairs, that they could not figure out, or fix on the 1st trip. Made continuous trips for the same problems. No friendliness, no care or concern. I now take my car elsewhere to be fixed, they will never touch my car again. There needs to be a lawyer that will take on the case of unhappy customers who have been swindled by car max. Even the Customer Resolution Center, couldnt resolve my issues...

Pros: They were able to get my dream car

.

OK - I tired and tried. When I bought my car in Jan. of 08 I had to bring it back 4 times so they could fix everything that should have been done before I purchased the SUV from parts missing to the lock the held the keys so you could take it for a test drive. They left it all in there. \r
\r
Now Micheal Booker sold us this car and he was fun and knew what he was doing that part was the best part. I stayed with Carmax to do my oil change, etc. and today I set an app. for 10am for a tire rotate and balance. Now i left there at 1:35pm and when i asked Ta Ta and there manger I was told well the maintence person went to lunch and you tires need put back on. Well that doesnt make scence to me as me being there customer has to wait for them to take a lunch break - I dont think that is fair and when I asked why was that fair to me they told me look there has been a lady waiting scence 7:30am this morning for here care so I asked why is that my problem? So be advised when you make an appment you are making a time that you are dropping off your care and they will get to it when ever they want. I was very upset and the manger did nothing to help, nor the custoemr service agent. I will not be back!\r
\r
\r

1
★★☆☆☆

OK - I tired and tried. When I bought my car in Jan. of 08 I had to bring it back 4 times so they could fix everything that should have been done before I purchased the SUV from parts missing to the lock the held the keys so you could take it for a test drive. They left it all in there. \r
\r
Now Micheal Booker sold us this car and he was fun and knew what he was doing that part was the best part. I stayed with Carmax to do my oil change, etc. and today I set an app. for 10am for a tire rotate and balance. Now i left there at 1:35pm and when i asked Ta Ta and there manger I was told well the maintence person went to lunch and you tires need put back on. Well that doesnt make scence to me as me being there customer has to wait for them to take a lunch break - I dont think that is fair and when I asked why was that fair to me they told me look there has been a lady waiting scence 7:30am this morning for here care so I asked why is that my problem? So be advised when you make an appment you are making a time that you are dropping off your care and they will get to it when ever they want. I was very upset and the manger did nothing to help, nor the custoemr service agent. I will not be back!\r
\r
\r

Pros: Sales staff is on the ball, other departments are lacking... Big time!

Cons: The service dept. Avoid it at ALL cost!

.

I bought a car at CarMax a couple months ago & it was the easiest car buying experience I've ever had! Thanks CarMax! And thank Jack!

2
★★★★★

I bought a car at CarMax a couple months ago & it was the easiest car buying experience I've ever had! Thanks CarMax! And thank Jack!

 

Wait, you're the expert.

If you've been to or used CarMax, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review