Snow, Steven M, Dvm - Berclair Animal Hospital

★★★★☆
  • 4670 Summer Ave

    Memphis, TN 38122

    Map & Directions
  • 901-685-8204

About Snow, Steven M, Dvm - Berclair Animal Hospital

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it has been nearly 5 months since my emergency visit to this clinic with Dr. Snow. I have waited this long to post a review because on that horrible day 5 months ago, Dr. Snow put my 12 y/o golden retriever down. I feel as if the clinic and the doc made the right decision and seemed very knowledgable, the reason I gave 3 stars rather than just 1. BUT, bedside manner was lacking big time. I had my dog since he was 8 weeks old, he was very much a 'child' to me. After xrays were taken, the doc showed them to me and pointed out the huge tumor in his abdomen. Many may have chosen to put their 12 y/o dog down then but I was optimistic, I had just played fetch earlier that day with him! The only reason we brought him in was because his urine was a very dark rust color and he was not eating well, he did not show any other symptoms. So anyway, minutes into the surgery, the doc called for me and had pics of tumor from surgery. I understand why he showed me the horrendous pictures but his cold words will stay with me forever, "you really need to put this dog down." I literally almost had a heart attack. There was just no compassion in the way he broke the news. I was so upset that my husband had to say goodbye to our Max and then he was euthanized. The doc wouldn't let my husband stay during the procedure..was it because as one reviewer below stated, they stabbed my dog's heart!!?? I'll never know. The only person in that clinic to show some compassion was a technician. She knew I was hurting and actually hugged me and told me sorry for my loss. I never got her name, but I will never forget that gesture either. Just wish the doc showed half as much compassion as she did.

3
★★★☆☆

it has been nearly 5 months since my emergency visit to this clinic with Dr. Snow. I have waited this long to post a review because on that horrible day 5 months ago, Dr. Snow put my 12 y/o golden retriever down. I feel as if the clinic and the doc made the right decision and seemed very knowledgable, the reason I gave 3 stars rather than just 1. BUT, bedside manner was lacking big time. I had my dog since he was 8 weeks old, he was very much a 'child' to me. After xrays were taken, the doc showed them to me and pointed out the huge tumor in his abdomen. Many may have chosen to put their 12 y/o dog down then but I was optimistic, I had just played fetch earlier that day with him! The only reason we brought him in was because his urine was a very dark rust color and he was not eating well, he did not show any other symptoms. So anyway, minutes into the surgery, the doc called for me and had pics of tumor from surgery. I understand why he showed me the horrendous pictures but his cold words will stay with me forever, "you really need to put this dog down." I literally almost had a heart attack. There was just no compassion in the way he broke the news. I was so upset that my husband had to say goodbye to our Max and then he was euthanized. The doc wouldn't let my husband stay during the procedure..was it because as one reviewer below stated, they stabbed my dog's heart!!?? I'll never know. The only person in that clinic to show some compassion was a technician. She knew I was hurting and actually hugged me and told me sorry for my loss. I never got her name, but I will never forget that gesture either. Just wish the doc showed half as much compassion as she did.

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I was catsitting my sister's cat for a few weeks when I noticed droplets of blood left whereever the cat had been sitting. Alarmed, I called my sister who advised that I take the cat to Berclair Animal Hospital, which was close and where the cat had had shots and been spade. I was told when I picked the cat up that she had an infection like a moist dermetitus (sorry if the spelling is wrong) from being spade 3 yrs. earlier, from the internal stitches. So I was given some antibiotics to be given orally 2x a day. She hated it, I hated giving it to her. 2 wks later my sister was due to pick the cat and she was going to take the cat to a new vet where she was living now, and it's not an infection, it's a tumor, tests are being run to determine if it's benign or not, but how do you misdiagnose a tumor?

1
★☆☆☆☆

I was catsitting my sister's cat for a few weeks when I noticed droplets of blood left whereever the cat had been sitting. Alarmed, I called my sister who advised that I take the cat to Berclair Animal Hospital, which was close and where the cat had had shots and been spade. I was told when I picked the cat up that she had an infection like a moist dermetitus (sorry if the spelling is wrong) from being spade 3 yrs. earlier, from the internal stitches. So I was given some antibiotics to be given orally 2x a day. She hated it, I hated giving it to her. 2 wks later my sister was due to pick the cat and she was going to take the cat to a new vet where she was living now, and it's not an infection, it's a tumor, tests are being run to determine if it's benign or not, but how do you misdiagnose a tumor?

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I have be going to Berclair Animal Hospital for probably 20 years, I have lived in the Berclair area for that time, I have always had the best treatment and one on one
consults, but lately I have stopped going because the amount for office visits and for treatment has got outragous, the way it seems to me, is I am now not only paying for my animals but also for the new down town office . They need to get their priorities back to vet care.

3
★★★☆☆

I have be going to Berclair Animal Hospital for probably 20 years, I have lived in the Berclair area for that time, I have always had the best treatment and one on one
consults, but lately I have stopped going because the amount for office visits and for treatment has got outragous, the way it seems to me, is I am now not only paying for my animals but also for the new down town office . They need to get their priorities back to vet care.

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Dr. Steve et al are the BEST! They helped me through a very traumatic time with my Maxie and help me with my guinea pigs whom I have at school. I have never had a better experience with a vet!!! And whoever is Anonymous- I do not know what you are talking about. Sounds like sour grapes to me. I personally saw the entire staff CRY when we had to put my Maxie down. I don't care what the facility is like; it is the STAFF that makes this place. Go to the downtown facility if you want fancy--but Summer ROCKS!!!

5
★★★★★

Dr. Steve et al are the BEST! They helped me through a very traumatic time with my Maxie and help me with my guinea pigs whom I have at school. I have never had a better experience with a vet!!! And whoever is Anonymous- I do not know what you are talking about. Sounds like sour grapes to me. I personally saw the entire staff CRY when we had to put my Maxie down. I don't care what the facility is like; it is the STAFF that makes this place. Go to the downtown facility if you want fancy--but Summer ROCKS!!!

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I have been taking my pets to Berclair for 15 years and have NEVER experienced, or seen, any of the atrocities described below by Anonymous. Many questions come to mind on the statements made - but whatever! I will admit the clinic appeared a little shabby a few years ago, but with a little outside facade work, paint, and inside concrete stain, it has definitely brightened up! Dr. Snow has always been informative and compassionate under all the circumstances in which I sought animal care. I've been to the Downtown Berclair Hospital as well - and it is an excellent care facility. I can not close this review without mentioning Dr. Williams - WHAT A COO FOR YOUR HOSPITAL ! What a knowledgeable, professional ! Definitely take your animals to either Berclair facilities - outstanding pet care is what your companions will receive.

5
★★★★★

I have been taking my pets to Berclair for 15 years and have NEVER experienced, or seen, any of the atrocities described below by Anonymous. Many questions come to mind on the statements made - but whatever! I will admit the clinic appeared a little shabby a few years ago, but with a little outside facade work, paint, and inside concrete stain, it has definitely brightened up! Dr. Snow has always been informative and compassionate under all the circumstances in which I sought animal care. I've been to the Downtown Berclair Hospital as well - and it is an excellent care facility. I can not close this review without mentioning Dr. Williams - WHAT A COO FOR YOUR HOSPITAL ! What a knowledgeable, professional ! Definitely take your animals to either Berclair facilities - outstanding pet care is what your companions will receive.

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Bp comment! Has its ups and downs!this is a facility that is out of date and needs an upgrade. Great place for most bone surgeries bc of the knowledgable staff.

5
★★★★★

Bp comment! Has its ups and downs!this is a facility that is out of date and needs an upgrade. Great place for most bone surgeries bc of the knowledgable staff.

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From my personal experience, here are 3 issues I had with them.
1)One day a few years ago my rabbit became ill. I dropped her off at 7am, the doctor didn't even look at her until noon, and she was dead by 6. I know doctors do not arrive until around 8 or 9, but what was he doing until noon?!
2) They informed me that my terrier, who was 6 at the time, needed to go on a restricted diet. Funny, the dog's bloodwork and body condition was perfect until he turned 16. But yet he was NOT to be given any treats. Huh?
3) I applied for a job there and was given a tour of the clinic. One dog in the far back was bleeding out of the chest and was dying. Yes, dying. Come to find out, they inhumanely had stabbed euthanasia serum INTO HIS HEART to help him die. THEY did it because the owners were not present.
Now that I am a veterinary technician, looking back I realized that the doctors are unprofessional in their line of work. There are so many other animal clinics in the area. Please do not pick this one.

1
★☆☆☆☆

From my personal experience, here are 3 issues I had with them.
1)One day a few years ago my rabbit became ill. I dropped her off at 7am, the doctor didn't even look at her until noon, and she was dead by 6. I know doctors do not arrive until around 8 or 9, but what was he doing until noon?!
2) They informed me that my terrier, who was 6 at the time, needed to go on a restricted diet. Funny, the dog's bloodwork and body condition was perfect until he turned 16. But yet he was NOT to be given any treats. Huh?
3) I applied for a job there and was given a tour of the clinic. One dog in the far back was bleeding out of the chest and was dying. Yes, dying. Come to find out, they inhumanely had stabbed euthanasia serum INTO HIS HEART to help him die. THEY did it because the owners were not present.
Now that I am a veterinary technician, looking back I realized that the doctors are unprofessional in their line of work. There are so many other animal clinics in the area. Please do not pick this one.

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0 out of 1 people found this review helpful.

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Thanks Berclair Animal Hospital for taking such GREAT care of my cat. My cat (KeKe) got ran over by a car, and my boyfriend immediatly took her to Berclair Animal Hospital. They did x-rays and took such good care of her. They had to do surgery on her and put pins in her legs. They explained everything to me about what happend and told me everything was gonna be ok. Well she is doing great and I appreciate it more than anything in the world, for them to take such good care of my baby!!!
Thanks alot Cody

5
★★★★★

Thanks Berclair Animal Hospital for taking such GREAT care of my cat. My cat (KeKe) got ran over by a car, and my boyfriend immediatly took her to Berclair Animal Hospital. They did x-rays and took such good care of her. They had to do surgery on her and put pins in her legs. They explained everything to me about what happend and told me everything was gonna be ok. Well she is doing great and I appreciate it more than anything in the world, for them to take such good care of my baby!!!
Thanks alot Cody

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For twenty-five years, the wonderful veterinarians cared for our boxers and then we moved to Starkville, Mississippi.
We could not have asked for better treatment and more caring veterinarians than Drs. Snow and Sloas.
We even consult them from time to time about care of our boxers and they are always gracious and give us good advice.
God Bless Berclair and all who enter there.
Richard and Sharon Haston

5
★★★★★

For twenty-five years, the wonderful veterinarians cared for our boxers and then we moved to Starkville, Mississippi.
We could not have asked for better treatment and more caring veterinarians than Drs. Snow and Sloas.
We even consult them from time to time about care of our boxers and they are always gracious and give us good advice.
God Bless Berclair and all who enter there.
Richard and Sharon Haston

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I was a customer for 11 years until I moved from the area and was very happy with the compassion shown to my pets and the quality of care that they received. I would would advise anyone to go there. They are awesome in my book!! Thanks Berclair Staff!! Kaye Sandlin

PROS: Centrally located, compassionate staff, clean surroundings
CONS: None

5
★★★★★

I was a customer for 11 years until I moved from the area and was very happy with the compassion shown to my pets and the quality of care that they received. I would would advise anyone to go there. They are awesome in my book!! Thanks Berclair Staff!! Kaye Sandlin

PROS: Centrally located, compassionate staff, clean surroundings
CONS: None

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They did a great job on saving my dog's life, but the front office people leave a lot to be desired in their customer service skills. I would take my pet back there in a case of an emergency.

4
★★★★☆

They did a great job on saving my dog's life, but the front office people leave a lot to be desired in their customer service skills. I would take my pet back there in a case of an emergency.

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