Summit Primary Care & Walk-In

★★★★☆
  • 3939 Central Pike

    Hermitage, TN 37076

    Map & Directions
  • 615-883-2331

About Summit Primary Care & Walk-In

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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Summit Primary Care walk-in staffs are thugs, they bill you unneccessarily. I cancelled my appointment and my wife appointment through their website, but, still they kept on adding charges and did not listen to any of my justifications

3
★★★★★

Summit Primary Care walk-in staffs are thugs, they bill you unneccessarily. I cancelled my appointment and my wife appointment through their website, but, still they kept on adding charges and did not listen to any of my justifications

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Momof2littleones, Dr. Vasquez was the only reason I went to Summit Primary. He was an amazing doctor and the only one I've had with my many years of odd illnesses who actually listened to me, thus improving the care I received. Since he's

3
★★★★★

Momof2littleones, Dr. Vasquez was the only reason I went to Summit Primary. He was an amazing doctor and the only one I've had with my many years of odd illnesses who actually listened to me, thus improving the care I received. Since he's

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Natalie, Medical assistants are not allowed to diagnose. Its illegal. If you have not made a complaint to the state board, please do so! You may save a life.

3
★★★★★

Natalie, Medical assistants are not allowed to diagnose. Its illegal. If you have not made a complaint to the state board, please do so! You may save a life.

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I went with a few symptoms asking the Medical Assistant for a diagnosis. Rather than spending anytime with me she sent me for about 300 dollars worth of tests and a referral to a cardiologist because my EKG was "a lil off" (I am a

3
★★★★★

I went with a few symptoms asking the Medical Assistant for a diagnosis. Rather than spending anytime with me she sent me for about 300 dollars worth of tests and a referral to a cardiologist because my EKG was "a lil off" (I am a

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We absolutely LOVE Dr. Vasquez, he is a wonderful doctor. However, often times the girls at the front desk are rude and we have had a couple questionable issues with billing come up.

2
★★★★☆

We absolutely LOVE Dr. Vasquez, he is a wonderful doctor. However, often times the girls at the front desk are rude and we have had a couple questionable issues with billing come up.

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I have an appt on Wednesday but ran out of test strips to test my blood with. Office would not call in a perscription for the test stips until I was seen by the Dr. This isn't a control subtance people!! It's test strips!!!!! Not happy so far with this staff but we'll wait for my appointment on wednesday to review the dr.

3
★★★☆☆

I have an appt on Wednesday but ran out of test strips to test my blood with. Office would not call in a perscription for the test stips until I was seen by the Dr. This isn't a control subtance people!! It's test strips!!!!! Not happy so far with this staff but we'll wait for my appointment on wednesday to review the dr.

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Love Love Love Dr. Mindy Hamby, and I am a tuff customer, She is very thourough as well as personable. Never had such a great Dr.

5
★★★★★

Love Love Love Dr. Mindy Hamby, and I am a tuff customer, She is very thourough as well as personable. Never had such a great Dr.

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I had an appointment with Dr. Edward King yesterday. I had been a patient of his for six years. I had lost my medical insurance and was a cash paying customer. Members of my family who had met him did not like him. My son had also been seeing him for years but didn't like going there. Although he was not an excellent doctor he had always been good to me. Until yesterday, he talked to me terrible, said you are a 55 year old woman with no insurance, and was impossible to talk to. It was as if I should have known better than to even make an appointment without insurance

2
★★☆☆☆

I had an appointment with Dr. Edward King yesterday. I had been a patient of his for six years. I had lost my medical insurance and was a cash paying customer. Members of my family who had met him did not like him. My son had also been seeing him for years but didn't like going there. Although he was not an excellent doctor he had always been good to me. Until yesterday, he talked to me terrible, said you are a 55 year old woman with no insurance, and was impossible to talk to. It was as if I should have known better than to even make an appointment without insurance

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I have been a patient for several years and have never had an issue with the staff. I have seen a few of the doctors at Summit Primary Care, and all of them have been very responsive and caring to my needs. Highly recommended.

5
★★★★★

I have been a patient for several years and have never had an issue with the staff. I have seen a few of the doctors at Summit Primary Care, and all of them have been very responsive and caring to my needs. Highly recommended.

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I have been coming here for several years (Over 9years) and I have always had the best service and care. I have to bring my son every 3 months and he is seen quickly and on time, everytime. The staff is always friendly and helpful, especially the records dept. We have had to request info (records) several times for employers and schools, Sherry is always polite and efficient. Dr. Vasguez and his nursing support team are amazing ! I am so thankful for the walk in clinic, haveing this service has allowed me to be seen by a Dr. and get treatment while on my way to work. I give 2 thumbs up for the care and customer service from this office. Thank You for all you do. I understand that in eery office at differnt times, communication can be an issue. However, I have had better luck here than at other specialists offices. My meds have been called in on time, My billing and insurance has always been handled quickly and efficiently. If you read the reviews that are negative, make note of which Dr.'s are mentioned and the dtes of the visits, I think January must have been a difficult month fo the practice....but they are really amazing and helpful. I have been seen by Dr. Gastn Jr. and Dr Vasquez, Dr. Hamby and the 2 different PA's. My husband has diabetes and has been seen by Dr. Gaston Jr, Dr. Vasguez and Dr. King. We have all sen Dr. Pak in the walk -in clinic. all are very good Dr.'s. I have seen some staff come and go, and with that some rude, some exceptional people. But even if one person is having a bad day, it should not be blamed on the whole practice. I. not an employee here, But I have worked for 2 Dr.'s and a hospital here in TN. The care here is exceptional, compared to many other offices I have tried out for my own personal care. Thanks again for all you do.

5
★★★★★

I have been coming here for several years (Over 9years) and I have always had the best service and care. I have to bring my son every 3 months and he is seen quickly and on time, everytime. The staff is always friendly and helpful, especially the records dept. We have had to request info (records) several times for employers and schools, Sherry is always polite and efficient. Dr. Vasguez and his nursing support team are amazing ! I am so thankful for the walk in clinic, haveing this service has allowed me to be seen by a Dr. and get treatment while on my way to work. I give 2 thumbs up for the care and customer service from this office. Thank You for all you do. I understand that in eery office at differnt times, communication can be an issue. However, I have had better luck here than at other specialists offices. My meds have been called in on time, My billing and insurance has always been handled quickly and efficiently. If you read the reviews that are negative, make note of which Dr.'s are mentioned and the dtes of the visits, I think January must have been a difficult month fo the practice....but they are really amazing and helpful. I have been seen by Dr. Gastn Jr. and Dr Vasquez, Dr. Hamby and the 2 different PA's. My husband has diabetes and has been seen by Dr. Gaston Jr, Dr. Vasguez and Dr. King. We have all sen Dr. Pak in the walk -in clinic. all are very good Dr.'s. I have seen some staff come and go, and with that some rude, some exceptional people. But even if one person is having a bad day, it should not be blamed on the whole practice. I. not an employee here, But I have worked for 2 Dr.'s and a hospital here in TN. The care here is exceptional, compared to many other offices I have tried out for my own personal care. Thanks again for all you do.

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1 out of 1 people found this review helpful.

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Have been a patient at Summit Primary Care for 15 years. Went in to be seen this morning and was told I would need to pay a balance of $65 from a year ago in addition to my co-pay in order to be seen. I paid the amount. Was called up a short time later and told I would need to pay an additional $60+ for the same visit from the year before in order to be seen. I walked out.

Was called an hour later and told my account would be considered current, the second charge had been forgiven, and I could be seen. I had been to the practice twice in as many days to be seen at the walk-in clinic. Will not be going back. Am spending my morning looking for a new doctor!

0
★☆☆☆☆

Have been a patient at Summit Primary Care for 15 years. Went in to be seen this morning and was told I would need to pay a balance of $65 from a year ago in addition to my co-pay in order to be seen. I paid the amount. Was called up a short time later and told I would need to pay an additional $60+ for the same visit from the year before in order to be seen. I walked out.

Was called an hour later and told my account would be considered current, the second charge had been forgiven, and I could be seen. I had been to the practice twice in as many days to be seen at the walk-in clinic. Will not be going back. Am spending my morning looking for a new doctor!

Cons: Poor customer service, shady billing practices

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I recently changed my grandmother's care to Dr. Vazquez. She speaks Spanish (although at 87 she is trying her best to learn English bless her heart!), so his being able to speak to her and her be able to understand him was a plus to begin with. He was very nice and took the time to listen to her. I had no trouble getting an appointment or with the girls at the check-in desk. I have called once for the nurse, and I did receive a call by the end of the day. I wish others had as pleasant experience as I had.

2
★★★★★

I recently changed my grandmother's care to Dr. Vazquez. She speaks Spanish (although at 87 she is trying her best to learn English bless her heart!), so his being able to speak to her and her be able to understand him was a plus to begin with. He was very nice and took the time to listen to her. I had no trouble getting an appointment or with the girls at the check-in desk. I have called once for the nurse, and I did receive a call by the end of the day. I wish others had as pleasant experience as I had.

Pros: bilingual

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I have been a patient for almost 3 years I have seen Dr. Pak, Dr. Hamby, & Dr. Beckham. I like them very much and I have had good experiences with the staff but I did try and use the walk- in clinic one Saturday and was turned away, there is only so many things they will see you for. I understand that but wish I would not have known before driving 30 minutes. I have heard only good things about the practice which is why I started going there in the first place. In reply to one of the other reviews: policies are necessary for a sucessful practice. You see business's shutting down and laying off everyday and from what I hear this place has been in business a very long time. Congrats to you guys @ Summit Primary Care.

4
★★★★☆

I have been a patient for almost 3 years I have seen Dr. Pak, Dr. Hamby, & Dr. Beckham. I like them very much and I have had good experiences with the staff but I did try and use the walk- in clinic one Saturday and was turned away, there is only so many things they will see you for. I understand that but wish I would not have known before driving 30 minutes. I have heard only good things about the practice which is why I started going there in the first place. In reply to one of the other reviews: policies are necessary for a sucessful practice. You see business's shutting down and laying off everyday and from what I hear this place has been in business a very long time. Congrats to you guys @ Summit Primary Care.

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1 out of 1 people found this review helpful.

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I have been going to Summit Primary Care for almost 20 years. They were down in Donelson @ that time. The girls @ the front desk know me and greet me as soon as I walk in the door. Sometimes I do have to wait a bit for Dr. Gaston has so many patients, but that is not a problem & is expected in a large practice as such. I have referred many friends here and they love it as well.

5
★★★★★

I have been going to Summit Primary Care for almost 20 years. They were down in Donelson @ that time. The girls @ the front desk know me and greet me as soon as I walk in the door. Sometimes I do have to wait a bit for Dr. Gaston has so many patients, but that is not a problem & is expected in a large practice as such. I have referred many friends here and they love it as well.

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1 out of 1 people found this review helpful.

.

I recently moved to Hermitage from Oklahoma and needed to find a new doctor, and a friend referred me to Dr. Hamby. I saw her for the first time this morning, and she really took time to listen and understand my needs. The girls at the check-in desk were very helpful and friendly, and I didn't really wait very long to see Dr. Hamby. Overall good experience!\r

2
★★★★★

I recently moved to Hermitage from Oklahoma and needed to find a new doctor, and a friend referred me to Dr. Hamby. I saw her for the first time this morning, and she really took time to listen and understand my needs. The girls at the check-in desk were very helpful and friendly, and I didn't really wait very long to see Dr. Hamby. Overall good experience!\r

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I'm not sure where these other reviewers went, but I have been a patient at this facility for several years, and I have never had a problem. The staff is always very kind and efficient, and I have noticed how discreet they are when communicating to other patients. I have seen almost all of the doctors there, and they have all shown great care. The walk-in clinic is just that, a walk-in clinic. I have had to be seen there a couple of times, too. Yes, I had to wait a few minutes, but that is expected with any walk-in clinic. Overall, Summit Primary Care gives excellent service and care.\r
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2
★★★★★

I'm not sure where these other reviewers went, but I have been a patient at this facility for several years, and I have never had a problem. The staff is always very kind and efficient, and I have noticed how discreet they are when communicating to other patients. I have seen almost all of the doctors there, and they have all shown great care. The walk-in clinic is just that, a walk-in clinic. I have had to be seen there a couple of times, too. Yes, I had to wait a few minutes, but that is expected with any walk-in clinic. Overall, Summit Primary Care gives excellent service and care.\r
\r

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My mother works at Summit Primary Care in the back offices as Supervisor of medical records and I know the girls that work in the back with her are just as nice as they can be. All the front office staff are sweet and patient, as well. Yes, there probably have been a few young girls working in the front office in the past who maybe didn't have alot of experience, but for the most part everyone at SPC is courteous, friendly, caring & helpful, that includes the nursing staff, as well as the physicians & other providers. The employees there just follow policy and I feel there is nothing rude about that.

5
★★★★★

My mother works at Summit Primary Care in the back offices as Supervisor of medical records and I know the girls that work in the back with her are just as nice as they can be. All the front office staff are sweet and patient, as well. Yes, there probably have been a few young girls working in the front office in the past who maybe didn't have alot of experience, but for the most part everyone at SPC is courteous, friendly, caring & helpful, that includes the nursing staff, as well as the physicians & other providers. The employees there just follow policy and I feel there is nothing rude about that.

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1 out of 2 people found this review helpful.

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I would love to change from Summit but can't find a family practice group as close to me. The communications process is terrible. They don't relay messages back to the doctor and force patients to come in for a visit just to renew a prescription, even though you may have just see a doctor. They are much too focused on getting as many patients in as possible during a day with little time to really talk to you. And don't be late. If you are 10 minutes late they coldly tell you that the doctor "might" not see you because they have a late policy. Yet, when I've waited more than 30 minutes past my appointment, they really don't care.

2
★★☆☆☆

I would love to change from Summit but can't find a family practice group as close to me. The communications process is terrible. They don't relay messages back to the doctor and force patients to come in for a visit just to renew a prescription, even though you may have just see a doctor. They are much too focused on getting as many patients in as possible during a day with little time to really talk to you. And don't be late. If you are 10 minutes late they coldly tell you that the doctor "might" not see you because they have a late policy. Yet, when I've waited more than 30 minutes past my appointment, they really don't care.

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3 out of 5 people found this review helpful.

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Summit Primary Care is a group of doctors in Hermitage. I have visited both Dr. Mindy Hamby and Dr. Ernesto Vasquez. Both are excellent physicians, very careful and conscientious. Dr. Vasquez is bilinqual which is a nice plus, and Dr. Hamby is a huge animal lover.
The practice, however, is not well managed. Messages are not relayed promptly, and are generally relayed incorrectly. So if you have a problem outside of your office visit good luck getting direction or assistance.
Also, the Walk-In Clinic is a waste of money and time. It is neither convenient nor helpful. Save yourself the hassle and just wait for an appointment with your regular doctor.

4
★★★★☆

Summit Primary Care is a group of doctors in Hermitage. I have visited both Dr. Mindy Hamby and Dr. Ernesto Vasquez. Both are excellent physicians, very careful and conscientious. Dr. Vasquez is bilinqual which is a nice plus, and Dr. Hamby is a huge animal lover.
The practice, however, is not well managed. Messages are not relayed promptly, and are generally relayed incorrectly. So if you have a problem outside of your office visit good luck getting direction or assistance.
Also, the Walk-In Clinic is a waste of money and time. It is neither convenient nor helpful. Save yourself the hassle and just wait for an appointment with your regular doctor.

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3 out of 5 people found this review helpful.

 

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