Pets Emergency Treatment Service

I have no idea what the other reviewers went through, but my experience was awesome! The doctor and staff were wonderful. I was not exactly in the clearest frame of mind, as I thought my little Josie might not make it through the night. I had Loads of questions and even ended up asking some more than once. They were very patient with me. The waiting room was nice with plenty of magazines. I waited until her lab work came back and she was stabilized before checking into a local motel (red roof inn is about 3 min away. only 2 stars for them though) The staff was very caring and professional. Together we formed a plan of action, they worked up an estimate for me, we reviewed it and treatment began immediately. You must go into this with the mindset this is NOT your regular Veterinarian's office. They are not "cheap", but for the service, care, and peace of mind the cost is not at all unreasonable. They are there all night monitoring your pet while you can relax (even a little) during the wee morning hours knowing your baby, best-friend, 4-legged family member, etc... is in the best care by the best hands. I would so do it all over again if I had to.

Thank You PETS for saving my Sweet Josie Marie!!!
Maryl Ingram, LMVT

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Yes, I've had to wait to be seen before at this clinic, but I feel that sometimes people do not realize that while the staff may not have a waiting room full, they do have critical patients in the back that may require immediate attention.
I once got really upset that I had to wait two plus hours, but the staff explained that they had several very sick patients in the back.
Once my pet was seen, however, so got the full attention of the staff and doctor there and did great!

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My dog swallowed something she shouldn't have and I wasn't quite sure what it was, but I had a feeling it was a pill or something small that looked similar. My guess was that vomiting should be induced within a certain amount of time. When I checked her in at the front desk the staff was aware of her situation. I then sat in the waiting room for three hours with only one other patient waiting. Three hours later when I saw the Vet, vomiting was induced anyway and a small object that looked like a pill came out of my dog, but thankfully it wasn't a pill. My dog was okay, but had it been a pill she would probably not have been okay after three hours of sitting in the waiting room with only ONE other patient waiting to see the Vet. Also, the staff there is not very caring. They treat you like you are a number and they don't seem to want to take the time to answer your questions. Some people maybe don't ask questions, but I do and when I did I was made to feel as though I was bothering them or taking up there time. I only wish another animal emergency hospital would open, because I know many people that would go to it instead of this one!

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I took my cat here when she got sick. She was treated fairly well. We had to wait a little while but there are no appointments and they were efficient with the amount of people there. The front desk person was very professional. The doctor did assume the worst first and it turned out to be much less than he originally presumed. When I got her back she hadn't been cleaned up. It was also very expensive. They did save her life, though, and they checked up on her afterwards. I wish the doctors had been better able to communicate. I had to go to the vet to finally find out what was really wrong. So they weren't terrible, but they could be better.

PROS: Professional, saved my cat's life, check up call
CONS: Expensive, didn't communicate well, didn't clean cat up, assumed the worst

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