Shelter Insurance-Robert Queener

★☆☆☆☆
  • 567 Cason Ln D

    Murfreesboro, TN 37128

    Map & Directions
  • 615-895-9540

About Shelter Insurance-Robert Queener

Hours
Mon-Fri 9am-5pm

Insurance

Insurance
More choices in Murfreesboro:
Resultset_next

J E Bonding Inc

Murfreesboro, AR

Resultset_next

Pike County Farm Bureau

310 3RD Ave Murfreesboro, AR

1.0 1
Hi! Sign in to let us know how Shelter Insurance-Robert Queener was?
Write a Review
.

Very poor customer service. Originally I spent about an hour setting up an insurance policy only to have them call me back the next day and tell me that the policy would cost more due to a mistake on their part. It was a clear bait and switch tactic, but at the time I was not paying attention and accepted the policy change. I should have known right there what type of operation I was working with.

Actually getting in touch with anyone is hard enough. It seems every time I would call I got their voice mail. Any trying to make a change to a policy was like pulling teeth. I was never treated like a respected customer even though I made it a point to be very polite over the phone..

The final straw was when I accidentally let my policy lapse because I was preoccupied with a relative in the final stages of cancer. I called to see if I could could possibly have the reinstatement charge removed or have a refund so I could get a policy with another company. The secretary that I spoke with was very rude about the charge and gave the impression that I was dumb for letting the policy lapse. She seem very perturbed that I had missed her calls, unfortunately I had more pressing matters to attend to. Shelter clearly states that it is up to the agent weather or not reinstatement fees will be charged. This agent made it very clear that they care more about money than the customer.

If you go to Bobby to get insurance prepare to deal with some horrible customer service. After all I had to go through the real kicker was that I was getting grossly overcharged on insurance. My new policy with a different company is 25% less than what I was originally paying.

0
★☆☆☆☆

Very poor customer service. Originally I spent about an hour setting up an insurance policy only to have them call me back the next day and tell me that the policy would cost more due to a mistake on their part. It was a clear bait and switch tactic, but at the time I was not paying attention and accepted the policy change. I should have known right there what type of operation I was working with.

Actually getting in touch with anyone is hard enough. It seems every time I would call I got their voice mail. Any trying to make a change to a policy was like pulling teeth. I was never treated like a respected customer even though I made it a point to be very polite over the phone..

The final straw was when I accidentally let my policy lapse because I was preoccupied with a relative in the final stages of cancer. I called to see if I could could possibly have the reinstatement charge removed or have a refund so I could get a policy with another company. The secretary that I spoke with was very rude about the charge and gave the impression that I was dumb for letting the policy lapse. She seem very perturbed that I had missed her calls, unfortunately I had more pressing matters to attend to. Shelter clearly states that it is up to the agent weather or not reinstatement fees will be charged. This agent made it very clear that they care more about money than the customer.

If you go to Bobby to get insurance prepare to deal with some horrible customer service. After all I had to go through the real kicker was that I was getting grossly overcharged on insurance. My new policy with a different company is 25% less than what I was originally paying.

Pros: None

Cons: Horrible customer service, rates not competitive

Message from Shelter Insurance-Robert Queener

We're your Shield. We're your Shelter

More about Shelter Insurance-Robert Queener

Offering Auto insurance, Home Insurance, Business Insurance & Life Insurance Services

 

Wait, you're the expert.

If you've been to or used Shelter Insurance-Robert Queener, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review