Village Volkswagen-Chattnooga

★★★☆☆
  • 6015 International Dr

    Chattanooga, TN 37421

    Map & Directions
  • 423-855-4981

Automotive

Automotive
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It is a shame that our local VW dealership (Village VW of Chat) is unprofessional.
I was there a few weeks ago, and was treated so poorly I went next door and purchased a Nissan. I assume they did not feel like selling a car that day?
When I took my VW that I currently own in for repairs, they did such a terrible job when I went to pick up my car, my battery was dead. How does a 3 month old battery die at the dealership? Being very frustrated with this place, I asked the person whom gave me a ride to give me a jump.
I will drive to Atlanta or Knoxville to a VW dealership before I ever go back to Village VW.

1
★☆☆☆☆

It is a shame that our local VW dealership (Village VW of Chat) is unprofessional.
I was there a few weeks ago, and was treated so poorly I went next door and purchased a Nissan. I assume they did not feel like selling a car that day?
When I took my VW that I currently own in for repairs, they did such a terrible job when I went to pick up my car, my battery was dead. How does a 3 month old battery die at the dealership? Being very frustrated with this place, I asked the person whom gave me a ride to give me a jump.
I will drive to Atlanta or Knoxville to a VW dealership before I ever go back to Village VW.

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I bought my Jetta from Village VW. I feel like I received a good deal and the staff members were always polite. However, having a repair done at the dealership is awful. They charge way too much, much more than any other shop. I know, dealership, stealership. The biggest problem is that whenever I brought my car in for a repair it would be returned to me with a whole new problem. Little things like not putting my door panel on correctly so my speaker was rattling all over the place. Minor, yes but highly annoying as I'd have to make yet another appointment to have them fix the problem. I no longer take my Jetta to Village VW because of that.

3
★★★☆☆

I bought my Jetta from Village VW. I feel like I received a good deal and the staff members were always polite. However, having a repair done at the dealership is awful. They charge way too much, much more than any other shop. I know, dealership, stealership. The biggest problem is that whenever I brought my car in for a repair it would be returned to me with a whole new problem. Little things like not putting my door panel on correctly so my speaker was rattling all over the place. Minor, yes but highly annoying as I'd have to make yet another appointment to have them fix the problem. I no longer take my Jetta to Village VW because of that.

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Village Volkswagen of Chattanooga is a nice dealership to work with. We went there when shopping for a new used car and received very good service. Unfortunately, one of the reasons we were looking for a new car was that the a/c on ours had died, and ironically enough, the a/c did not work on the car that we test drove. The sales rep. was very help to us, while not being pushy and was patient as we loaded and unloaded our carseat. The showroom was very neat and clean and it was a pleasant experience shopping there. We did not end up buying a car from them, but I wouldn't have any qualms about going to them again, if we decided we wanted a Volkswagen.

PROS: Clean showroom, good service
CONS:

4
★★★★☆

Village Volkswagen of Chattanooga is a nice dealership to work with. We went there when shopping for a new used car and received very good service. Unfortunately, one of the reasons we were looking for a new car was that the a/c on ours had died, and ironically enough, the a/c did not work on the car that we test drove. The sales rep. was very help to us, while not being pushy and was patient as we loaded and unloaded our carseat. The showroom was very neat and clean and it was a pleasant experience shopping there. We did not end up buying a car from them, but I wouldn't have any qualms about going to them again, if we decided we wanted a Volkswagen.

PROS: Clean showroom, good service
CONS:

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