AT&T Store

★★☆☆☆
AT&T, serving over 81 million wireless customers
  • 2001 Gallatin Pike N

    Madison, TN 37115

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On two seperate occasions I have entered this store for help. Both times I was directed to an employee who was wrong in his directives and smart mouthed in his delivery. The first time I eventually asked for a manager who promptly helped and solved my problem. Had I not I would have had to spend an additional 100+ dollars. The employee returned from his lunch break and could have cared less that he was wrong and another had done what he was unable to do.\r\nThe second time I came to this location I had a dead phone that was 4 days past the 1 year warrenty. The same employee was again smart mouthed and unwilling to help. Every step I took was from my prompting. He was going to charge me an additional 75 dollars on top of the price of a new phone because I was in the middle of a contract period. He told me to call AT&T customer service to try to waive this charge. AT&T told me that charge was not theirs but came from within this store, Once again - the wrong info. In calling AT&T later after storming out of the store, they sent me a $89 phone for 29.99 with free shipping AND a $30 rebate. Shame on this store for allowing an employee to be so rude AND wrong.\r\nI also witnessed another employee yell across the store in the presence of other customers how he was upset that he was unable to get more commission money out of a woman who just bought an iPhone. Clearly this place is all about money and not about the customer. DO NOT ENTER THIS STORE IF YOU EXPECT HONEST SERVICE.

0
★☆☆☆☆

On two seperate occasions I have entered this store for help. Both times I was directed to an employee who was wrong in his directives and smart mouthed in his delivery. The first time I eventually asked for a manager who promptly helped and solved my problem. Had I not I would have had to spend an additional 100+ dollars. The employee returned from his lunch break and could have cared less that he was wrong and another had done what he was unable to do.\r\nThe second time I came to this location I had a dead phone that was 4 days past the 1 year warrenty. The same employee was again smart mouthed and unwilling to help. Every step I took was from my prompting. He was going to charge me an additional 75 dollars on top of the price of a new phone because I was in the middle of a contract period. He told me to call AT&T customer service to try to waive this charge. AT&T told me that charge was not theirs but came from within this store, Once again - the wrong info. In calling AT&T later after storming out of the store, they sent me a $89 phone for 29.99 with free shipping AND a $30 rebate. Shame on this store for allowing an employee to be so rude AND wrong.\r\nI also witnessed another employee yell across the store in the presence of other customers how he was upset that he was unable to get more commission money out of a woman who just bought an iPhone. Clearly this place is all about money and not about the customer. DO NOT ENTER THIS STORE IF YOU EXPECT HONEST SERVICE.

Cons: cynical unhelpful service

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I attempted to purchase gift cards @ this AT&T location. After I purchased the gift cards (swiped my credit card), the sales rep said the cards would validate. I was unable to purchase the cards and later found my card had been charged $150.00. I went back and spoke to the manager, after waiting over an hour, and he acted as if I was a bother and gave me a credit back on my card. It's been 4 days and still no credit. My bank is now having to dispute the charge! Horrible Customer Service!\r\nI finally received my credit after 4 days! I went to the store in Mt Juliet (Providence) and received excellent customer service. I was in and out in five minutes. Trust me it's worth the drive to go to the Proidence store!

0
★☆☆☆☆

I attempted to purchase gift cards @ this AT&T location. After I purchased the gift cards (swiped my credit card), the sales rep said the cards would validate. I was unable to purchase the cards and later found my card had been charged $150.00. I went back and spoke to the manager, after waiting over an hour, and he acted as if I was a bother and gave me a credit back on my card. It's been 4 days and still no credit. My bank is now having to dispute the charge! Horrible Customer Service!\r\nI finally received my credit after 4 days! I went to the store in Mt Juliet (Providence) and received excellent customer service. I was in and out in five minutes. Trust me it's worth the drive to go to the Proidence store!

Cons: Bad customer service!

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Staff was extremely helpful and patient with us when we were tranferring our phone over. They had a huge variety of phones, accessories and plans available for us. They also had some great prices and some excellent clearance items for sale.

4
★★★★☆

Staff was extremely helpful and patient with us when we were tranferring our phone over. They had a huge variety of phones, accessories and plans available for us. They also had some great prices and some excellent clearance items for sale.

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Message from AT&T Store

Serving 81million+ wireless customers. AT&T is bringing it all together for our customers, from the revolutionary iPhone 4 to next-gen TV services & sophisticated solutions for multi-national business-- iphone, Apple, Blackberry, HTC, LG, Motorola, Nokia, Palm. All brands not available in all areas.

Unlimited Mobile to Mobile calling with AT&T wireless customers



More about AT&T Store

Madison, Cell Phones, Cell Phone Plans, Mobile Phones, Wireless, iPhone, Smartphones, Accessories, Prepaid Phones, GO Phones

 

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