Lack's Furniture Ctr

★★★☆☆

About Lack's Furniture Ctr

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Great Job Ron??

I would like to say I had the best experience ever at a retail store when visiting this particular location. My wife and I were looking for a new washer and dryer when we visited lacks. We were intent on buying one that day when the friendly associate Ron informed us that we could save around 600$ on a sale if we could come in the next day. We came in the following day and Ron was there to greet us. We purchased a new washer and dryer which were each 100$ off and got two pedestals (almost 500$ value free). I was very pleased . I plan on going back to this Lacks when I decide to replace my furniture in the near future. If you go ask for Ron? GREAT JOB RON.. My wife and I appreciated your courtesy ...?? More
I would like to say I had the best experience ever at a retail store when visiting this particular location. My wife and I were looking for a new washer and dryer when we visited lacks. We were intent on buying one that day when the friendly associate Ron informed us that we could save around 600$ on a sale if we could come in the next day. We came in the following day and Ron was there to greet us. We purchased a new washer and dryer which were each 100$ off and got two pedestals (almost 500$ value free). I was very pleased . I plan on going back to this Lacks when I decide to replace my furniture in the near future. If you go ask for Ron? GREAT JOB RON.. My wife and I appreciated your courtesy !!!!

5
★★★★★

Great Job Ron??

I would like to say I had the best experience ever at a retail store when visiting this particular location. My wife and I were looking for a new washer and dryer when we visited lacks. We were intent on buying one that day when the friendly associate Ron informed us that we could save around 600$ on a sale if we could come in the next day. We came in the following day and Ron was there to greet us. We purchased a new washer and dryer which were each 100$ off and got two pedestals (almost 500$ value free). I was very pleased . I plan on going back to this Lacks when I decide to replace my furniture in the near future. If you go ask for Ron? GREAT JOB RON.. My wife and I appreciated your courtesy ...?? More
I would like to say I had the best experience ever at a retail store when visiting this particular location. My wife and I were looking for a new washer and dryer when we visited lacks. We were intent on buying one that day when the friendly associate Ron informed us that we could save around 600$ on a sale if we could come in the next day. We came in the following day and Ron was there to greet us. We purchased a new washer and dryer which were each 100$ off and got two pedestals (almost 500$ value free). I was very pleased . I plan on going back to this Lacks when I decide to replace my furniture in the near future. If you go ask for Ron? GREAT JOB RON.. My wife and I appreciated your courtesy !!!!

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I called two Lacks locations seeking a certain type of chair. The first call was to the location on 183 and was with a salesperson who was less than helpful. I decided to call a second location (W Anderson Mill) hoping to get better service and after 15 minutes on the phone was told that they needed to look in their computer for the chair and call me right back - which they never did. I took my business to Gage furniture instead where the customer service was superb.

0
★☆☆☆☆

I called two Lacks locations seeking a certain type of chair. The first call was to the location on 183 and was with a salesperson who was less than helpful. I decided to call a second location (W Anderson Mill) hoping to get better service and after 15 minutes on the phone was told that they needed to look in their computer for the chair and call me right back - which they never did. I took my business to Gage furniture instead where the customer service was superb.

.

We just bought a couple of items of furniture at Lacks and although the prices were reasonable and the selection was good, the service was terrible. We had been working with one salesman but he was gone the day I came back to look at a few more things. When I told the salesman on duty that I was working with his colleague he became the least helpful furniture salesman I've ever worked with. He must have thought that since he wouldn't get the commission, he shouldn't have to do anything but stand there. I'm not hard to please and really didn't bother him at all, however, when had a simple request, he was rude and didn't really want to have to work in order to help a customer. Lacks almost lost my business because of this one salesman. I told our original salesman what had happened when we returned to purchase the items and instead of sounding concerned and letting his manager know about this, he laughed and said, "well yeah, he's done that to a couple of customers now." We just bought a house and have a lot of rooms to furnish, but we will not be going back to Lacks.

1
★★☆☆☆

We just bought a couple of items of furniture at Lacks and although the prices were reasonable and the selection was good, the service was terrible. We had been working with one salesman but he was gone the day I came back to look at a few more things. When I told the salesman on duty that I was working with his colleague he became the least helpful furniture salesman I've ever worked with. He must have thought that since he wouldn't get the commission, he shouldn't have to do anything but stand there. I'm not hard to please and really didn't bother him at all, however, when had a simple request, he was rude and didn't really want to have to work in order to help a customer. Lacks almost lost my business because of this one salesman. I told our original salesman what had happened when we returned to purchase the items and instead of sounding concerned and letting his manager know about this, he laughed and said, "well yeah, he's done that to a couple of customers now." We just bought a house and have a lot of rooms to furnish, but we will not be going back to Lacks.

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My wife and I visited Lack's and were completely ignored. We went there on a Saturday afternoon. Several representatives were nearby chatting. We walked nearly the entire store and not a single person even so much as greeted us. We did notice the prices were kind of high, though they did have a nice selection of furniture. We entered, browsed and left without so much as eye contact. Won't be shopping there again.

PROS: Nice selection.
CONS: Very poor customer service.

2
★★☆☆☆

My wife and I visited Lack's and were completely ignored. We went there on a Saturday afternoon. Several representatives were nearby chatting. We walked nearly the entire store and not a single person even so much as greeted us. We did notice the prices were kind of high, though they did have a nice selection of furniture. We entered, browsed and left without so much as eye contact. Won't be shopping there again.

PROS: Nice selection.
CONS: Very poor customer service.

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