Candy Haven & Cakes

★★★★☆
  • 301 I-35E Frontage Rd 35E

    Denton, TX 76205

    Map & Directions
  • 940-565-1474

About Candy Haven & Cakes

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COMPLETELY UNSATISFIED WITH THIS VENDOR!!! This vendor was on the recommended list for my venue, and they royally messed up my wedding cake on my wedding day. I had given the bakery all of my cake decor, along with my cake topper, and on my wedding day I arrive to my reception to see that my cake has NOTHING ON IT!!! I was about to have a meltdown, and my new husband was having to call the bakery right as we arrived to the reception to see why our cake had not been decorated, and to see what had happened to the decorations we had given them.

The bakery explained that they had a mixup, and accidentally put our decor on someone else's cake. It was so infuriating! They said they would try to get there as soon as possible to fix it. I ended up having to stop the DJ from announcing the cake cutting, and waiting on CANDY HAVEN to get there to decorate my cake, so the pictures would have the decor in them.

IT WAS SO EMBARRASSING that my guests did not even get to see what my cake should have looked like!!! They decorated it about 2 minutes before we cut it.

I already had my bad experience, I just want to warn YOU FOR THE FUTURE, AND SAVE YOU FROM THIS DISASTER.

They did not take the time and try to apologize for this inconvenience. I tried to reach out to them, and after 3 failed attempts, and no one returning my calls or emails, I gave up.

IT JUST SHOWS YOU WHAT KIND OF PEOPLE RUN THIS COMPANY, AND THAT THEY DON'T REALLY VALUE THEIR CUSTOMERS/ CLIENTS!

2
★★☆☆☆

COMPLETELY UNSATISFIED WITH THIS VENDOR!!! This vendor was on the recommended list for my venue, and they royally messed up my wedding cake on my wedding day. I had given the bakery all of my cake decor, along with my cake topper, and on my wedding day I arrive to my reception to see that my cake has NOTHING ON IT!!! I was about to have a meltdown, and my new husband was having to call the bakery right as we arrived to the reception to see why our cake had not been decorated, and to see what had happened to the decorations we had given them.

The bakery explained that they had a mixup, and accidentally put our decor on someone else's cake. It was so infuriating! They said they would try to get there as soon as possible to fix it. I ended up having to stop the DJ from announcing the cake cutting, and waiting on CANDY HAVEN to get there to decorate my cake, so the pictures would have the decor in them.

IT WAS SO EMBARRASSING that my guests did not even get to see what my cake should have looked like!!! They decorated it about 2 minutes before we cut it.

I already had my bad experience, I just want to warn YOU FOR THE FUTURE, AND SAVE YOU FROM THIS DISASTER.

They did not take the time and try to apologize for this inconvenience. I tried to reach out to them, and after 3 failed attempts, and no one returning my calls or emails, I gave up.

IT JUST SHOWS YOU WHAT KIND OF PEOPLE RUN THIS COMPANY, AND THAT THEY DON'T REALLY VALUE THEIR CUSTOMERS/ CLIENTS!

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.

Unlike reviewer Mary, I don't think Candy Haven makes their cakes from scratch and use all butter. Every time I've tried one if their cakes I've thought it taste like cake mix. Doctored cake mix, but cake mix nonetheless. And given how expensive they are, I would expect something from scratch, something that doesn't taste like a mix. So many people rave about Candy Haven, but I just don't get it. The taste is average and the cost is high!

2
★★☆☆☆

Unlike reviewer Mary, I don't think Candy Haven makes their cakes from scratch and use all butter. Every time I've tried one if their cakes I've thought it taste like cake mix. Doctored cake mix, but cake mix nonetheless. And given how expensive they are, I would expect something from scratch, something that doesn't taste like a mix. So many people rave about Candy Haven, but I just don't get it. The taste is average and the cost is high!

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.

I have been using Candy Haven for birthday and special occasion cakes for several years. While the service has been questionable (snotty young people working the front), the cakes and cupcakes have always been FRESH and the frosting is perfect. They don't use nasty fondant and are true cake designers. This last year they seem to have gotten a nicer front staff, which is really nice. Their candy is ok, too, but I go there for cakes. Everyone at every party always raves about them. My son's birthday is in June, which is usually way hot, so naturally an air bubble can occur because of the heat. They do their best to fix it. And yes, they are pricey, but would you rather go someplace that uses lard and shortening and some mix or a totally from scratch place that still bakes using butter? You do get what you pay for. PS, their cupcakes are far better than Sugar Queen Cupcakes!

4
★★★★☆

I have been using Candy Haven for birthday and special occasion cakes for several years. While the service has been questionable (snotty young people working the front), the cakes and cupcakes have always been FRESH and the frosting is perfect. They don't use nasty fondant and are true cake designers. This last year they seem to have gotten a nicer front staff, which is really nice. Their candy is ok, too, but I go there for cakes. Everyone at every party always raves about them. My son's birthday is in June, which is usually way hot, so naturally an air bubble can occur because of the heat. They do their best to fix it. And yes, they are pricey, but would you rather go someplace that uses lard and shortening and some mix or a totally from scratch place that still bakes using butter? You do get what you pay for. PS, their cupcakes are far better than Sugar Queen Cupcakes!

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I placed an order for my sister's baby shower a month in advanced, and called every week to confirm it would be ready the morning of the baby shower. Just to be on the safe side I called the day before and they said my order would be ready. Well guess what, the morning of the baby shower they opened 30 minutes late and when they finally opened my order WAS NOT ready!! As if that wasn't bad enough when they finally finished my order it was wrong and they still had the nerve to charge me full price. This place is expensive so I expect much better. I was late for my sister's baby shower that I was hosting and I will never go back to Candy Haven again!

1
★☆☆☆☆

I placed an order for my sister's baby shower a month in advanced, and called every week to confirm it would be ready the morning of the baby shower. Just to be on the safe side I called the day before and they said my order would be ready. Well guess what, the morning of the baby shower they opened 30 minutes late and when they finally opened my order WAS NOT ready!! As if that wasn't bad enough when they finally finished my order it was wrong and they still had the nerve to charge me full price. This place is expensive so I expect much better. I was late for my sister's baby shower that I was hosting and I will never go back to Candy Haven again!

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First off, I would like to say I love Candy Haven! They made my wedding cake 15 years ago and we have been ordering birthday cakes from them ever since. But, for the last few years I have noticed that their prices have gotten very high. I phoned them today and was overwhelmed with the high price on a simple cake. A 10" round with a Hello Kitty Head on the cake. Simple, right? Well to tint the frosting pink and put a HK head on the cake made the total come to close to $70! In the past, when I collaborated with them to purchase a cake, I felt as if they really wanted my business and wanted to make the best cake for my price range. This time I felt as if there was no room to move around on the price and they could take or leave my business. I think it may have come down to the inexperience of the person speaking with me over the phone. It seemed as if she worked the counter and didn't have much experience with working with customers as far as cake decorating goes. She was extremely nice, but sounded unsure, as she called over someone else to help her with pricing. In my opinion, it would be better to be immediately referred to a person who actually decorates the cakes to get the best cake for the budget. But that didn't happen and I'm left wondering why. I really don't think I should have to ask to speak with a cake decorater, It should be routine when someone orders a cake. I mean you wouldn't hire an interior desighner without speaking to them about ideas. Right? I am extremely disappointed and sad because now, I was not able to buy our daughter's cake from CH. I went with a bakery close to my home because they beat CH's price by $20. I hope it tastes as good. I'm getting practically same cake with 1 extra layer for less $$. The big disappointment to us is that everyone who has ever been over to our house and eaten cake from CH has loved it and we will not have one this year! I will try again next year and hopefully we will be able to collaborate better and come up with a cake that can serve the number of people we need it to and fit our budget.

4
★★★★☆

First off, I would like to say I love Candy Haven! They made my wedding cake 15 years ago and we have been ordering birthday cakes from them ever since. But, for the last few years I have noticed that their prices have gotten very high. I phoned them today and was overwhelmed with the high price on a simple cake. A 10" round with a Hello Kitty Head on the cake. Simple, right? Well to tint the frosting pink and put a HK head on the cake made the total come to close to $70! In the past, when I collaborated with them to purchase a cake, I felt as if they really wanted my business and wanted to make the best cake for my price range. This time I felt as if there was no room to move around on the price and they could take or leave my business. I think it may have come down to the inexperience of the person speaking with me over the phone. It seemed as if she worked the counter and didn't have much experience with working with customers as far as cake decorating goes. She was extremely nice, but sounded unsure, as she called over someone else to help her with pricing. In my opinion, it would be better to be immediately referred to a person who actually decorates the cakes to get the best cake for the budget. But that didn't happen and I'm left wondering why. I really don't think I should have to ask to speak with a cake decorater, It should be routine when someone orders a cake. I mean you wouldn't hire an interior desighner without speaking to them about ideas. Right? I am extremely disappointed and sad because now, I was not able to buy our daughter's cake from CH. I went with a bakery close to my home because they beat CH's price by $20. I hope it tastes as good. I'm getting practically same cake with 1 extra layer for less $$. The big disappointment to us is that everyone who has ever been over to our house and eaten cake from CH has loved it and we will not have one this year! I will try again next year and hopefully we will be able to collaborate better and come up with a cake that can serve the number of people we need it to and fit our budget.

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I had quite a few problems with candy haven at the beginning. For example, during my cake testing, my husband and I felt as if they could have cared less about us. We honestly felt as if the associate was rude and she was extremely unhelpful when helping us pick out a cake. Then, when I went to cut the cake at the wedding, there was a huge air bubble in the top layer of the cake. But, the cake tasted wonderful and looked beautiful otherwise. After posting a review stating all of the things before, the owner, Jane, called me up and personally apologized. She expressed her sincere apologies and even did her very best to make up for the problem. She also expressed the wish that I had come to her. But since the cake was included with my wedding package, I did not feel as if I really could complain at the time. Needless to say she did her very best to make up for the problems I had.

4
★★★★☆

I had quite a few problems with candy haven at the beginning. For example, during my cake testing, my husband and I felt as if they could have cared less about us. We honestly felt as if the associate was rude and she was extremely unhelpful when helping us pick out a cake. Then, when I went to cut the cake at the wedding, there was a huge air bubble in the top layer of the cake. But, the cake tasted wonderful and looked beautiful otherwise. After posting a review stating all of the things before, the owner, Jane, called me up and personally apologized. She expressed her sincere apologies and even did her very best to make up for the problem. She also expressed the wish that I had come to her. But since the cake was included with my wedding package, I did not feel as if I really could complain at the time. Needless to say she did her very best to make up for the problems I had.

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2 out of 2 people found this review helpful.

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I've been ordering my cakes through Candy Haven for years and have had excellent service and wonderful cakes. They make them fresh and don't decorate them like those grocery stores do. I had one slight problem with one of my cakes and they were very helpful with solving the issue quickly. They seem very personable and cheery. Oh and I love thier fudge....I've tried to make mine at home, but it never turns out like thiers!!!

5
★★★★★

I've been ordering my cakes through Candy Haven for years and have had excellent service and wonderful cakes. They make them fresh and don't decorate them like those grocery stores do. I had one slight problem with one of my cakes and they were very helpful with solving the issue quickly. They seem very personable and cheery. Oh and I love thier fudge....I've tried to make mine at home, but it never turns out like thiers!!!

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0 out of 1 people found this review helpful.

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OK....follow up. Speak to the owner directly with any issues. I had a bad e experience, called back a few days later and the owner was very helpful. She told me I should speak to the cake decorator personally when ordering cakes. She assured me she would speak to her management staff regarding their poor customer service. She also gave me a credit for a free cake. She really seemed to care. The cakes here taste wonderful and are worth another try.

4
★★★★☆

OK....follow up. Speak to the owner directly with any issues. I had a bad e experience, called back a few days later and the owner was very helpful. She told me I should speak to the cake decorator personally when ordering cakes. She assured me she would speak to her management staff regarding their poor customer service. She also gave me a credit for a free cake. She really seemed to care. The cakes here taste wonderful and are worth another try.

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2 out of 2 people found this review helpful.

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Horrible customer service!!! The cakes are tasty, but good luck on the cake being made correctly. I went in and spent 15 minutes explaining specifics for my daughter's 7th birthday cake. Not too difficult. They charge for everything. Just to have purple frosting and piping around the edges was an extra $10.00. They wanted an additional $20 to draw a roller skate on top. I settled for the edible image for half the cost. The image looked like it ran out of ink at the end. Then they tried to connect two pieces of the image together. I didn't complain about the appearance, but when we cut into the cake at her party, the cake was the wrong flavor! Candy Haven was SO GENEROUS and offered to credit me for $5.00. The manager was too busy to talk to me on the phone. Do not use this place!!

1
★☆☆☆☆

Horrible customer service!!! The cakes are tasty, but good luck on the cake being made correctly. I went in and spent 15 minutes explaining specifics for my daughter's 7th birthday cake. Not too difficult. They charge for everything. Just to have purple frosting and piping around the edges was an extra $10.00. They wanted an additional $20 to draw a roller skate on top. I settled for the edible image for half the cost. The image looked like it ran out of ink at the end. Then they tried to connect two pieces of the image together. I didn't complain about the appearance, but when we cut into the cake at her party, the cake was the wrong flavor! Candy Haven was SO GENEROUS and offered to credit me for $5.00. The manager was too busy to talk to me on the phone. Do not use this place!!

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3 out of 4 people found this review helpful.

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We had a cake tasting there and were given no service. Basically they sat us in a back room with two plates of tiny pieces of different cakes and then left the room. They didn't stick around to tell us what was what or anything. After 30 minutes or so they came back and asked what we wanted to order. We didn't. Oh and the cake was just ok. It wasn't anything spectacular.

3
★★★☆☆

We had a cake tasting there and were given no service. Basically they sat us in a back room with two plates of tiny pieces of different cakes and then left the room. They didn't stick around to tell us what was what or anything. After 30 minutes or so they came back and asked what we wanted to order. We didn't. Oh and the cake was just ok. It wasn't anything spectacular.

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2 out of 3 people found this review helpful.

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I ordered a Princess theme cake for my daughter's 4th birthday. The cake was beautiful and delicious. They offer delivery to a Plano location for fee of $5 which was worth it to me versus driving 20 miles. Well, unfortunately my cake wasn't delivered on Friday to the Plano location. Fortunately, I had called in advance to the Plano location before driving over there and was told they hadn't received the cake. The cake place called me and were very nice and apologetic. Apparently the new person submitted it incorrectly. My party was until the next day so she offered to have it delivered to my house. I was very pleased with how the remedied their error. I plan on using them again.

5
★★★★★

I ordered a Princess theme cake for my daughter's 4th birthday. The cake was beautiful and delicious. They offer delivery to a Plano location for fee of $5 which was worth it to me versus driving 20 miles. Well, unfortunately my cake wasn't delivered on Friday to the Plano location. Fortunately, I had called in advance to the Plano location before driving over there and was told they hadn't received the cake. The cake place called me and were very nice and apologetic. Apparently the new person submitted it incorrectly. My party was until the next day so she offered to have it delivered to my house. I was very pleased with how the remedied their error. I plan on using them again.

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1 out of 4 people found this review helpful.

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sure their cakes and fudges and strawberries the list goes on were extremely good. their services stinks whatsoever.

i worked back there for a little while, they are the most rude people i ever met. i would have worked there longer but i could not stand their snobbery. few people there are nice but for the most part, not so nice.

i would be careful with those people.

3
★★★☆☆

sure their cakes and fudges and strawberries the list goes on were extremely good. their services stinks whatsoever.

i worked back there for a little while, they are the most rude people i ever met. i would have worked there longer but i could not stand their snobbery. few people there are nice but for the most part, not so nice.

i would be careful with those people.

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6 out of 6 people found this review helpful.

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I love Candy Haven! I will drive way out of my way to get one of their fabulous creations for any special event. They also have a wide variety of homemade fudge and other specialty candies. Oh and I can't forget about their hand-dipped chocolate strawberries. Their cakes are always one of a kind and absolutely delicious.

5
★★★★★

I love Candy Haven! I will drive way out of my way to get one of their fabulous creations for any special event. They also have a wide variety of homemade fudge and other specialty candies. Oh and I can't forget about their hand-dipped chocolate strawberries. Their cakes are always one of a kind and absolutely delicious.

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1 out of 6 people found this review helpful.

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Had a good past history with this business, however, one occasion and one bad-manager ruined my perception of this business 100%. I was advised that my cakes were ready to be picked up after phoning this company to determine such. Was informed that all cakes for the day, not just mine, were done and ready to be picked up. When I arrived, only one cake was done and it was not done correctly. The other cake wasn't even started on. Advised them that it would be no problem for me to make a second trip back to pick up the cakes when they were ready, however, I requested a small discount due to my inconvenience and due to the fact that both cakes were not ready after being told they were and the one cake that was done was done erroneously. When ordering the cakes, I was also called back after submitting my order as they wanted to increase the price as they indicated the cakes were supposedly so detailed to make. When I looked at the cakes, I was disappointed in the appearance as I've seen some of the work this company is capable of doing and it wasn't reflected on my cakes. The manager just shrugged her shoulders and offered no discount whatsoever. I also had another future order for the following week to be picked up and at that point, as they were not willing to work with me, I canceled that order. The manager just shrugged her shoulders again. Horrendous customer service, especially from someone in a managerial position. This manager unfortunately represents the company and owner so it is unfortunate for the owner personally and for her company as well. Believe me, word will spread of my experience at the many birthday parties and functions I attend as a business owner.

1
★☆☆☆☆

Had a good past history with this business, however, one occasion and one bad-manager ruined my perception of this business 100%. I was advised that my cakes were ready to be picked up after phoning this company to determine such. Was informed that all cakes for the day, not just mine, were done and ready to be picked up. When I arrived, only one cake was done and it was not done correctly. The other cake wasn't even started on. Advised them that it would be no problem for me to make a second trip back to pick up the cakes when they were ready, however, I requested a small discount due to my inconvenience and due to the fact that both cakes were not ready after being told they were and the one cake that was done was done erroneously. When ordering the cakes, I was also called back after submitting my order as they wanted to increase the price as they indicated the cakes were supposedly so detailed to make. When I looked at the cakes, I was disappointed in the appearance as I've seen some of the work this company is capable of doing and it wasn't reflected on my cakes. The manager just shrugged her shoulders and offered no discount whatsoever. I also had another future order for the following week to be picked up and at that point, as they were not willing to work with me, I canceled that order. The manager just shrugged her shoulders again. Horrendous customer service, especially from someone in a managerial position. This manager unfortunately represents the company and owner so it is unfortunate for the owner personally and for her company as well. Believe me, word will spread of my experience at the many birthday parties and functions I attend as a business owner.

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6 out of 6 people found this review helpful.

.

These folks are great! Their cakes are absolutely superb. When you walk into the store there is a wall full of candy. I was just like a kid "in the candy store" getting to pick out a huge variety of candy for all ages.

5
★★★★★

These folks are great! Their cakes are absolutely superb. When you walk into the store there is a wall full of candy. I was just like a kid "in the candy store" getting to pick out a huge variety of candy for all ages.

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0 out of 4 people found this review helpful.

.

We used Candy Haven for our wedding cake. There is really no way to describe how delicious their cakes are. Prior to the wedding my future husband and I went over for a tasting. They offered us a tableful of different cakes to try, each one was better than the last. I had brought in a picture of what I wanted the cake to look like, they were able to duplicate it with no problem. The grooms cake was just as wonderful it was chocolate with dipped stawberries covering the top. Yum!! Prices are also very reasonable. When we got ours you got a free grooms cake if you purchased a certain size wedding cake. If you are looking for a wedding cake this is the place.

5
★★★★★

We used Candy Haven for our wedding cake. There is really no way to describe how delicious their cakes are. Prior to the wedding my future husband and I went over for a tasting. They offered us a tableful of different cakes to try, each one was better than the last. I had brought in a picture of what I wanted the cake to look like, they were able to duplicate it with no problem. The grooms cake was just as wonderful it was chocolate with dipped stawberries covering the top. Yum!! Prices are also very reasonable. When we got ours you got a free grooms cake if you purchased a certain size wedding cake. If you are looking for a wedding cake this is the place.

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0 out of 4 people found this review helpful.

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The Candy Haven in Denton is the place to go for wedding cakes, specialized chocolates, wedding favors, etc. The cakes are to die for and they can match your colors to add them to things on your cake! They also make a wonderful chocolate groom's cake that people would just devour! They make little chocolates to use as party favors or wedding favors that actually have a really good flavor. The prices are the best I could find anywhere and the services was top notch!

PROS: Great cakes
CONS: It is in denton

5
★★★★★

The Candy Haven in Denton is the place to go for wedding cakes, specialized chocolates, wedding favors, etc. The cakes are to die for and they can match your colors to add them to things on your cake! They also make a wonderful chocolate groom's cake that people would just devour! They make little chocolates to use as party favors or wedding favors that actually have a really good flavor. The prices are the best I could find anywhere and the services was top notch!

PROS: Great cakes
CONS: It is in denton

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0 out of 3 people found this review helpful.

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They have a wide variety of cake and frosting options. They also have lots of fillings to choose from. This is expensive but good. The frosting is real. Not that whipped white goo. They will sculpt cakes into various forms or draw on any art work required. The more in depth, the more expensive. They also do amazing wedding cakes.

4
★★★★☆

They have a wide variety of cake and frosting options. They also have lots of fillings to choose from. This is expensive but good. The frosting is real. Not that whipped white goo. They will sculpt cakes into various forms or draw on any art work required. The more in depth, the more expensive. They also do amazing wedding cakes.

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0 out of 4 people found this review helpful.

.

Candy Haven makes awesome cakes and has a great selection of candy of all kinds. Their cakes are delicious and I have a friend who will only order cakes from Candy Haven..no one else will do. I wouldn't quite go that far; however, they are great. They do tend to be a bit on the expensive side however.

5
★★★★★

Candy Haven makes awesome cakes and has a great selection of candy of all kinds. Their cakes are delicious and I have a friend who will only order cakes from Candy Haven..no one else will do. I wouldn't quite go that far; however, they are great. They do tend to be a bit on the expensive side however.

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0 out of 3 people found this review helpful.

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This place made a cake for my work's 100th birthday celebration. It was huge, serving 1000 people! They did an awesome job duplicating the company logo. The people were very knowledgeable and professional.

5
★★★★★

This place made a cake for my work's 100th birthday celebration. It was huge, serving 1000 people! They did an awesome job duplicating the company logo. The people were very knowledgeable and professional.

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0 out of 4 people found this review helpful.

 

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