A-1 Freeman Moving Group

★☆☆☆☆
  • 9619 Kirkton Dr

    Houston, TX 77095-5037

    Map & Directions
  • 281-550-1110

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I absolutely do not recommend this company. From the time after receiving my quote through the actual relocation, I experience one of the worst customer services experiences of my life. I previously had only worked with an apartment moving company to change apartments within the same city, and that was a great experience. I was clear with the salesperson that I wanted all of the furniture packed and moved, and emphasized that this was my first time working with a moving company for such a large move (I was in a house) across the country. Several days after the estimate was sent, I e-mailed and called the salesperson several times for a revised quote because I did not need to move my washer and dryer with me, yet I did not receive a response. Several other companies with whom I had been corresponding were quickly and easily able to give me a revised quote. I had to call his supervisor and emphasize that I really wanted to work with A-1 Freeman but had not received a revised quote from the salesperson. Only then did he finally e-mail a quote that was about fifty dollars less once I removed the washer and dryer. I never thought I'd have to practically beg to get a revised estimate from a company. I contemplated hiring a different moving company after this experience and even researched other relocation companies registered with North American. I read so many positive reviews about A-1 that I decided this was just a small issue that was not a reflection of how my actual move would proceed. I was wrong!

Fastforward to the actual day of the move, and it seems there were a bit of miscommunication between the salesperson and movers in regards to my move. When the movers were packing my items, I was informed that they did not know I had glass on top of my kitchen and living room end tables that would need to be packed. I pulled out my inventory list to show them what Gary had sent me. They pointed out a crucial bit of information that was never explained to me previously. For the first time in all of my communications with A-1 Freeman, industry terms were explained to me by your polite movers. They informed me that "PBO" stood for "packed by owner". This was odd, especially since I was clear with the salesperson that I wanted all of my furniture to be packed and moved. I previously informed him that I would only be packing up my papers and clothes. The movers informed me that my lamps would not be covered by the insurance since I apparently was supposed to pack them - which my sales contact never mentioned.

Also, the driver said he was scheduled to deliver my items on a certain day that was not even in our contract. He was surprised when I pulled out my paperwork to prove to him that the date he was stating was not within the 3-day window A-1 mentioned to me. The driver mentioned that he has another delivery in a neighboring city the day before my shipment was to arrive, so my later date presented an issue. My issues did not end there.

On the day my items were unloaded at my destination, I had a tire blowout that delayed my arrival to the destination. The driver sent me a text message late that afternoon indicating that he had just arrived on site. To make a long story short, the driver claimed that he had been waiting at my apartment complex since 8:30 a.m. that morning for me to arrive. My Leasing Manager and other staff at the apartment said they never saw the huge moving van anywhere in sight. Lo and behold, I received a phone call from the salesperson. I had never previously received so much communication from him previously, but it was time to make money so he was all too happy to call me and let me know the extra waiting fees that would be charged to me. I was blown away by experience.

1
★☆☆☆☆

I absolutely do not recommend this company. From the time after receiving my quote through the actual relocation, I experience one of the worst customer services experiences of my life. I previously had only worked with an apartment moving company to change apartments within the same city, and that was a great experience. I was clear with the salesperson that I wanted all of the furniture packed and moved, and emphasized that this was my first time working with a moving company for such a large move (I was in a house) across the country. Several days after the estimate was sent, I e-mailed and called the salesperson several times for a revised quote because I did not need to move my washer and dryer with me, yet I did not receive a response. Several other companies with whom I had been corresponding were quickly and easily able to give me a revised quote. I had to call his supervisor and emphasize that I really wanted to work with A-1 Freeman but had not received a revised quote from the salesperson. Only then did he finally e-mail a quote that was about fifty dollars less once I removed the washer and dryer. I never thought I'd have to practically beg to get a revised estimate from a company. I contemplated hiring a different moving company after this experience and even researched other relocation companies registered with North American. I read so many positive reviews about A-1 that I decided this was just a small issue that was not a reflection of how my actual move would proceed. I was wrong!

Fastforward to the actual day of the move, and it seems there were a bit of miscommunication between the salesperson and movers in regards to my move. When the movers were packing my items, I was informed that they did not know I had glass on top of my kitchen and living room end tables that would need to be packed. I pulled out my inventory list to show them what Gary had sent me. They pointed out a crucial bit of information that was never explained to me previously. For the first time in all of my communications with A-1 Freeman, industry terms were explained to me by your polite movers. They informed me that "PBO" stood for "packed by owner". This was odd, especially since I was clear with the salesperson that I wanted all of my furniture to be packed and moved. I previously informed him that I would only be packing up my papers and clothes. The movers informed me that my lamps would not be covered by the insurance since I apparently was supposed to pack them - which my sales contact never mentioned.

Also, the driver said he was scheduled to deliver my items on a certain day that was not even in our contract. He was surprised when I pulled out my paperwork to prove to him that the date he was stating was not within the 3-day window A-1 mentioned to me. The driver mentioned that he has another delivery in a neighboring city the day before my shipment was to arrive, so my later date presented an issue. My issues did not end there.

On the day my items were unloaded at my destination, I had a tire blowout that delayed my arrival to the destination. The driver sent me a text message late that afternoon indicating that he had just arrived on site. To make a long story short, the driver claimed that he had been waiting at my apartment complex since 8:30 a.m. that morning for me to arrive. My Leasing Manager and other staff at the apartment said they never saw the huge moving van anywhere in sight. Lo and behold, I received a phone call from the salesperson. I had never previously received so much communication from him previously, but it was time to make money so he was all too happy to call me and let me know the extra waiting fees that would be charged to me. I was blown away by experience.

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Message from A-1 Freeman Moving Group

Freeman Moving Group currently manages nearly one million square feet of warehouse space consisting of twelve locations in five states and operates 400 pieces of equipment - we will be there when you need us.

We bring you more than cartons and moving vans. It is the network of dedicated transportation professionals and information systems at A-1 Freeman Moving Group that makes every relocation a successful one.

Even though moving your entire household seems like a giant task, it's really a matter of managing details...and the professionals at the A-1 Freeman Moving Group can simplify that for you.

 

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