Petite Pooch Chateau

★★★★☆
Boarding, Grooming & Day Care
  • 3420 Garden Brook Dr

    Farmers Branch, TX 75234

    Map & Directions
  • 972-241-2500

Shopping

Shopping
More choices in farmers Branch:
Resultset_next

Cake Carousel

1002 N Central Expy Ste 501 Richardson, TX

Resultset_next

Baby Bliss - Snider Plaza

6721 Snider Plz Dallas, GA

3.8333 12
Hi! Sign in to let us know how Petite Pooch Chateau was?
Write a Review
.

If you want nothing less than the best grooming service for your dogs, come and visit this center. You won't get disappointed.

5
★★★★★

If you want nothing less than the best grooming service for your dogs, come and visit this center. You won't get disappointed.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I took my dog to be groomed today for his first time. He's only 9 months old, and had pretty long hair being a Shihpoo. They had him ready earlier than expected, and he looked great! They even gave me a discount for being a first time customer. I will definitely be bringing my pup back for the socialization and grooming.

5
★★★★★

I took my dog to be groomed today for his first time. He's only 9 months old, and had pretty long hair being a Shihpoo. They had him ready earlier than expected, and he looked great! They even gave me a discount for being a first time customer. I will definitely be bringing my pup back for the socialization and grooming.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We've been boarding our basenjis with Petite Pooch for more than a decade. Clean, nice facility. Friendly staff members who sincerely love dogs and do their best to give the dogs great care. Basenjis can be a difficult breed, but the staff goes out of its way to get to know our dogs and make sure they have a nice stay! Our pups always have fun there and we know from years of personal experience that they are well cared-for.

5
★★★★★

We've been boarding our basenjis with Petite Pooch for more than a decade. Clean, nice facility. Friendly staff members who sincerely love dogs and do their best to give the dogs great care. Basenjis can be a difficult breed, but the staff goes out of its way to get to know our dogs and make sure they have a nice stay! Our pups always have fun there and we know from years of personal experience that they are well cared-for.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

People....if you had a problem, you might be at fault.
This is a fun place for dogs with staff that love dogs and do their best to please the dogs and you. Period.
Why cant your dog run loose with the other dogs...mine LOVE IT! If the grooming was not perfect tell Connie...they will fix it. Is your hair perfect....probably not.
Fun place, with excellent tender care....of the animals.

4
★★★★☆

People....if you had a problem, you might be at fault.
This is a fun place for dogs with staff that love dogs and do their best to please the dogs and you. Period.
Why cant your dog run loose with the other dogs...mine LOVE IT! If the grooming was not perfect tell Connie...they will fix it. Is your hair perfect....probably not.
Fun place, with excellent tender care....of the animals.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

We brought our one dog to be groomed by Petite Pooch after boarding both of our dogs at their Carrollton location. The boarding went well with no issues, but we can't say that about the grooming.

First, when we dropped the dog off, we asked for it not to be left out to play with other dogs or roam around the property. When we picked the dog up, he was doing just that. Running around, freely.

Then after getting him home, it appeared to be a decent grooming, on the surface, till we started to notice that the grooming was uneven. We found areas like the legs, where they were trimmed, but long strands of hair were left untouched.

Then, after about a day, we then noticed the dog had fleas. Sure this happens with dogs, but in the 4-5 years we've had dogs at our home, we've never had an issue. We can only imagine that either the Petite Pooch location has fleas or the other clients' dogs. Which is why we requested the dog not to be allowed to roam with other dogs.

When we attempted to call and let them know about the issue, all we got was an unsympathetic "Sorry."

It's unfortunate that these few issues were treated so coldly and thus we won't return. Sorry.

UPDATE:
Since I posted my review, the owner of the company mailed me an official apology letter after she was shown my review on another site. She apologized and offered a free grooming by her senior groomer. I appreciate her willingness to reach out and try to correct the situation and credit her with trying to make things better. Many business owners would not go that far.

Not sure if we will return to them for grooming or not, but I wanted to be fair to Petite Pooch and give them credit for at least trying.

2
★★☆☆☆

We brought our one dog to be groomed by Petite Pooch after boarding both of our dogs at their Carrollton location. The boarding went well with no issues, but we can't say that about the grooming.

First, when we dropped the dog off, we asked for it not to be left out to play with other dogs or roam around the property. When we picked the dog up, he was doing just that. Running around, freely.

Then after getting him home, it appeared to be a decent grooming, on the surface, till we started to notice that the grooming was uneven. We found areas like the legs, where they were trimmed, but long strands of hair were left untouched.

Then, after about a day, we then noticed the dog had fleas. Sure this happens with dogs, but in the 4-5 years we've had dogs at our home, we've never had an issue. We can only imagine that either the Petite Pooch location has fleas or the other clients' dogs. Which is why we requested the dog not to be allowed to roam with other dogs.

When we attempted to call and let them know about the issue, all we got was an unsympathetic "Sorry."

It's unfortunate that these few issues were treated so coldly and thus we won't return. Sorry.

UPDATE:
Since I posted my review, the owner of the company mailed me an official apology letter after she was shown my review on another site. She apologized and offered a free grooming by her senior groomer. I appreciate her willingness to reach out and try to correct the situation and credit her with trying to make things better. Many business owners would not go that far.

Not sure if we will return to them for grooming or not, but I wanted to be fair to Petite Pooch and give them credit for at least trying.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

In response to David's review, the extra charges applied to your pooch are called dematt fees. If your dog is matted or needs to be brushed out before being groomed these charges are applied.

2
★★★★☆

In response to David's review, the extra charges applied to your pooch are called dematt fees. If your dog is matted or needs to be brushed out before being groomed these charges are applied.

.

I just had my shih tzu groomed and was very impressed with the results along with the price. It was our first visit, so we were able to benefit from half off of the grooming! Inside was very clean and open for the dogs to wonder from inside to the outside patio. The staff were friendly and made sure the grooming was to my preference. I will definitely return for future grooming and would recommend Petite Pooch to others.

5
★★★★★

I just had my shih tzu groomed and was very impressed with the results along with the price. It was our first visit, so we were able to benefit from half off of the grooming! Inside was very clean and open for the dogs to wonder from inside to the outside patio. The staff were friendly and made sure the grooming was to my preference. I will definitely return for future grooming and would recommend Petite Pooch to others.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

Hey Greg, why don't you just stick to the issues instead of attacking other posters. Talk about juvenile!! You must be a friend of the owner to even bother, so what you have to say holds no water. Mind your own business, idiot.

1
★☆☆☆☆

Hey Greg, why don't you just stick to the issues instead of attacking other posters. Talk about juvenile!! You must be a friend of the owner to even bother, so what you have to say holds no water. Mind your own business, idiot.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have been using Petite Pooch for about 10 years. I have previously used many boarding and grooming facilities all over the country. For me and the many furry family members I have lived with over the years Petite Pooch has proven to be the caring professional organization I wish I could find for my own care!

I read David Gs review and frankly cannot imagine what personal frustrations, life crisis or self doubts could have prompted such an obviously juvenile retort.

Petite Pooch is the best I have ever found and I believe that my experience probably longer and broader. You will be happy at Petite Pooch.

5
★★★★★

I have been using Petite Pooch for about 10 years. I have previously used many boarding and grooming facilities all over the country. For me and the many furry family members I have lived with over the years Petite Pooch has proven to be the caring professional organization I wish I could find for my own care!

I read David Gs review and frankly cannot imagine what personal frustrations, life crisis or self doubts could have prompted such an obviously juvenile retort.

Petite Pooch is the best I have ever found and I believe that my experience probably longer and broader. You will be happy at Petite Pooch.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My wife brought our Maltise to Petite Pooch and asked for a simple hair cut. A price was quoted and she left. When she came back, they added a charge that increased the bill by 50%, saying "it took longer to cut her than we thought it would". No phone call explaining this beforehand... nothing! This is like taking your car to the shop for an oil change and having them replace the water pump without telling you, then demanding payment. It's not only immoral, it's illegal. Needless to say, we won't be bringing our dog back ever again. There are plenty of other groomers who run an honest business.

1
★☆☆☆☆

My wife brought our Maltise to Petite Pooch and asked for a simple hair cut. A price was quoted and she left. When she came back, they added a charge that increased the bill by 50%, saying "it took longer to cut her than we thought it would". No phone call explaining this beforehand... nothing! This is like taking your car to the shop for an oil change and having them replace the water pump without telling you, then demanding payment. It's not only immoral, it's illegal. Needless to say, we won't be bringing our dog back ever again. There are plenty of other groomers who run an honest business.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Petite Pooch Chateau is wonderful - their staff is great with my dog and treated her like their own. Jennifer Turner groomed my dog and did a fantastic job. You could tell that she put extra care and effort into her grooming. I will continue to use Petite Pooch Chateau and recommend them to all of my friends and fellow dog owners.

2
★★★★★

Petite Pooch Chateau is wonderful - their staff is great with my dog and treated her like their own. Jennifer Turner groomed my dog and did a fantastic job. You could tell that she put extra care and effort into her grooming. I will continue to use Petite Pooch Chateau and recommend them to all of my friends and fellow dog owners.

Pros: Grooming services, boarding services, clean, large yard for puppies to play

Cons: A little far away from where I live - still, Petite Pooch Chateau is worth the drive!

.

Petite Pooch gives your pet the attention and pampering they deserve. They offer experienced grooming as well as boarding and day care services. You can even chose the "suite" life for your boarding.

4
★★★★☆

Petite Pooch gives your pet the attention and pampering they deserve. They offer experienced grooming as well as boarding and day care services. You can even chose the "suite" life for your boarding.

Was this review helpful to you?
Ratings_icons Ratings_icons

More about Petite Pooch Chateau

Canines are part of your family, why not indulge them for a day of a perfect grooming, and relaxation while you are out at work or doing some shopping.

 

Wait, you're the expert.

If you've been to or used Petite Pooch Chateau, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review