Pearland Cycles

★★★★☆
  • 2933 Manvel Rd

    Pearland, TX 77584

    Map & Directions
  • 281-485-6874

About Pearland Cycles

Categories
  • Bicycles
  • Bicycle Dealers

Sports & Recreation

Sports & Recreation
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I bought a bike from them in September of last year. The price was about what I expected, but the service was above and beyond. One of the guys even went as far to attach a bike rack (purchased elsewhere) to my car for me, free of charge. All I had come in for was a water bottle. EXCELLENT place!

5
★★★★★

I bought a bike from them in September of last year. The price was about what I expected, but the service was above and beyond. One of the guys even went as far to attach a bike rack (purchased elsewhere) to my car for me, free of charge. All I had come in for was a water bottle. EXCELLENT place!

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I asked them to perform a tune-up on my Specialized bike before taking a trip to California. The first major ride where I shifted between high and low gears the shifter became stuck on the lowest gear. I took the bike to a shop in CA and they told me the cables were frayed and the shifter was very dirty causing the gear to lock. When I told Pearland Cycle they were shocked ?? this hadn??t happened in 12 years of business. We (Arne) came to an agreement that I would be refunded for the tune-up because it did not seem to me that a tune-up was performed since the two items I had to fix should have been taken care of during the tune up several weeks earlier. After not receiving the check my husband went there and was told that I had lied and they decided they would not refund our money. I didn??t lie ?? what do I gain? My issue is not that the service was not taken care of properly ?? mistakes happen, my concern is about the lack of follow through when a decision is reached. That is not customer service. I feel I was lied to about how we would handle the resolution. They offered to fix the bike again but I now have a trust issue.

1
★☆☆☆☆

I asked them to perform a tune-up on my Specialized bike before taking a trip to California. The first major ride where I shifted between high and low gears the shifter became stuck on the lowest gear. I took the bike to a shop in CA and they told me the cables were frayed and the shifter was very dirty causing the gear to lock. When I told Pearland Cycle they were shocked ?? this hadn??t happened in 12 years of business. We (Arne) came to an agreement that I would be refunded for the tune-up because it did not seem to me that a tune-up was performed since the two items I had to fix should have been taken care of during the tune up several weeks earlier. After not receiving the check my husband went there and was told that I had lied and they decided they would not refund our money. I didn??t lie ?? what do I gain? My issue is not that the service was not taken care of properly ?? mistakes happen, my concern is about the lack of follow through when a decision is reached. That is not customer service. I feel I was lied to about how we would handle the resolution. They offered to fix the bike again but I now have a trust issue.

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Their prices are reasonable, but mostly they offer great service. Most impressive is when my wife went to find an inexpensive bike to help a neighbor without transportation (and of meager financial means). They donated one for her, no questions asked. Places like this deserve our patronage.

5
★★★★★

Their prices are reasonable, but mostly they offer great service. Most impressive is when my wife went to find an inexpensive bike to help a neighbor without transportation (and of meager financial means). They donated one for her, no questions asked. Places like this deserve our patronage.

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