Ott Plumbing Co Inc

★★★☆☆
  • 1024 W San Antonio St # B

    New Braunfels, TX 78130

    Map & Directions
  • 830-730-5874

Home Construction & Remodeling

Home Construction & Remodeling
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Ott Plumbing is the worst plumbing company I've ever used. Avoid them at all costs! Poor customer service and attention to detail.

First, they refused to bill the responsible party for the damage done to my plumbing, even though the responsible party was willing to pay. Secondly, the work they did the first time did not fix the leak and when I called to have them come out and fix it, they did not. I had to call again three days later to ask when they would be coming out to fix it, and the receptionist asked, "Oh.. did you want us to come out and fix it?" Further, they never fully understood that they were still working on a repair job that they botched the first time. After they came out to fix their faulting repairs, they sent me a bill for the whole repair even though they already billed me for the first repair.

Next came the letter from the owner of the company saying that she felt bad because she was coming between me and my neighbor, who was responsible for the damages. In truth, the only things coming between my neighbor and me are the incompetencies of Ott Plumbing, from failing to bill the responsible party to overcharging for fixing their own mistakes from a call-back.

Also, I asked to speak with the owner twice and she was never available. I asked to have her call me back to discuss the situation, and she never did.

1
★☆☆☆☆

Ott Plumbing is the worst plumbing company I've ever used. Avoid them at all costs! Poor customer service and attention to detail.

First, they refused to bill the responsible party for the damage done to my plumbing, even though the responsible party was willing to pay. Secondly, the work they did the first time did not fix the leak and when I called to have them come out and fix it, they did not. I had to call again three days later to ask when they would be coming out to fix it, and the receptionist asked, "Oh.. did you want us to come out and fix it?" Further, they never fully understood that they were still working on a repair job that they botched the first time. After they came out to fix their faulting repairs, they sent me a bill for the whole repair even though they already billed me for the first repair.

Next came the letter from the owner of the company saying that she felt bad because she was coming between me and my neighbor, who was responsible for the damages. In truth, the only things coming between my neighbor and me are the incompetencies of Ott Plumbing, from failing to bill the responsible party to overcharging for fixing their own mistakes from a call-back.

Also, I asked to speak with the owner twice and she was never available. I asked to have her call me back to discuss the situation, and she never did.

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I have used them for many years and they have always been prompt, professional, honest, and made me feel like I was there number one customer. The workmanship I receive from Ott Plumbing is always excellent. Thank you Ott Plumbing for your prompt service for all my plumbing needs.

5
★★★★★

I have used them for many years and they have always been prompt, professional, honest, and made me feel like I was there number one customer. The workmanship I receive from Ott Plumbing is always excellent. Thank you Ott Plumbing for your prompt service for all my plumbing needs.

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I feel ripped off. When I called I told the person that I needed someone to clear my septic lateral line. I was quoted a price plus a trip charge. I agreed. After the job was done I was given a bill for more that was for using a rooter machine to clear the line. I asked the service man if they charged extra for using a wrench or screwdriver too. It is irritating that I wasn't told beforehand and it is more irritating to pay rent for the equipment to do the work. I'm in the construciton business and when I quote a price it includes the use of any tools or equipment needed to do the job. I wouldn't recommend this company to anyone.

1
★☆☆☆☆

I feel ripped off. When I called I told the person that I needed someone to clear my septic lateral line. I was quoted a price plus a trip charge. I agreed. After the job was done I was given a bill for more that was for using a rooter machine to clear the line. I asked the service man if they charged extra for using a wrench or screwdriver too. It is irritating that I wasn't told beforehand and it is more irritating to pay rent for the equipment to do the work. I'm in the construciton business and when I quote a price it includes the use of any tools or equipment needed to do the job. I wouldn't recommend this company to anyone.

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1 out of 1 people found this review helpful.

.

This business has been operating in New Braunfels "forever"
and maintains a high standard of quality workmanship and
retail sales. They recently moved to a new location near the
police station after being downtown for many years. I have used them to install plumbing equipment, for retail sales, and
just for advice on accomplishing a plumbing task. They have
never disappointed. A couple of their 20-30+ year veterans
have recently retired but the remaining folks do a great job in
continuing the excellent reputation that Ott Plumbing has earned over the years in the New Braunfels area.

PROS: professional experts
CONS: none

4
★★★★☆

This business has been operating in New Braunfels "forever"
and maintains a high standard of quality workmanship and
retail sales. They recently moved to a new location near the
police station after being downtown for many years. I have used them to install plumbing equipment, for retail sales, and
just for advice on accomplishing a plumbing task. They have
never disappointed. A couple of their 20-30+ year veterans
have recently retired but the remaining folks do a great job in
continuing the excellent reputation that Ott Plumbing has earned over the years in the New Braunfels area.

PROS: professional experts
CONS: none

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