Compass Bank

★★☆☆☆

About Compass Bank

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Finance
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1.8 5
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Although I have only have been there awhile I love the way they treat me .With respect and friendlyness. As for there products I know how to read and keep a register, there for overdrafts are not a problem. Always read before you sign.

5
★★★★★

Although I have only have been there awhile I love the way they treat me .With respect and friendlyness. As for there products I know how to read and keep a register, there for overdrafts are not a problem. Always read before you sign.

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While friendly, they seem very inept with the details of banking. I bought a house which drained my savings, so I needed to change from money market to regular savings. I've tried three times over 6 months, but the paperwork seems to get lost and I still have a MM. When I call them to remind them and dispute the charges, they actually tried to argue with me! I also asked about charges associated with overdraft on the regular savings. They assured me there were none. Actually I do not think they were listening at all. I get charged $20 right away for overdraft protection if my checking runs low and money comes over from the savings to cover it. I though overdraft protection was a feature to "protect" you from "overdraft charges", but apparently not.
This bank operates like a 5 year old child that needs constant instruction and maintenance to do their own job. I intend to move my account elsewhere.

1
★☆☆☆☆

While friendly, they seem very inept with the details of banking. I bought a house which drained my savings, so I needed to change from money market to regular savings. I've tried three times over 6 months, but the paperwork seems to get lost and I still have a MM. When I call them to remind them and dispute the charges, they actually tried to argue with me! I also asked about charges associated with overdraft on the regular savings. They assured me there were none. Actually I do not think they were listening at all. I get charged $20 right away for overdraft protection if my checking runs low and money comes over from the savings to cover it. I though overdraft protection was a feature to "protect" you from "overdraft charges", but apparently not.
This bank operates like a 5 year old child that needs constant instruction and maintenance to do their own job. I intend to move my account elsewhere.

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I am thinking about moving to San Antonio TX; I am looking for a bank foreclosure home, at least 4BR/3BA at O/A ($100,000-$200,000); do your bank have any foreclosures? I bank with Compass Bank here in Birmingham, Alabama.

1
★☆☆☆☆

I am thinking about moving to San Antonio TX; I am looking for a bank foreclosure home, at least 4BR/3BA at O/A ($100,000-$200,000); do your bank have any foreclosures? I bank with Compass Bank here in Birmingham, Alabama.

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Evertime I go I always have to wait forever in line. One time they lost one of my deposits and I had to go to the branch on my day off and sit there for 45 minutes while they searched their records. Also if you deposit CASH after 3 pm you CAN'T even access your cash until the following day after 12am!

1
★☆☆☆☆

Evertime I go I always have to wait forever in line. One time they lost one of my deposits and I had to go to the branch on my day off and sit there for 45 minutes while they searched their records. Also if you deposit CASH after 3 pm you CAN'T even access your cash until the following day after 12am!

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Many issues with Compass Bank. First they didn't disclose much of the account information prior to opening a new account for my husband & I. Having relocated here from Boston we had wrote one check from our Boston bank to open our account here. At the time I asked if there would be a hold on the account as this was all the money we had and having just moved here would need immediate access too. They said there would be no hold. Of course there was and we weren't able to have access to the funds for 7 business days even after speaking to the manager and showing our check at our Boston bank having cleared in 2 business days.
Extremely unwilling to bend and work with us, not a good way to start off a relationship. Once we were settled we closed the account and went elsewhere.

1
★☆☆☆☆

Many issues with Compass Bank. First they didn't disclose much of the account information prior to opening a new account for my husband & I. Having relocated here from Boston we had wrote one check from our Boston bank to open our account here. At the time I asked if there would be a hold on the account as this was all the money we had and having just moved here would need immediate access too. They said there would be no hold. Of course there was and we weren't able to have access to the funds for 7 business days even after speaking to the manager and showing our check at our Boston bank having cleared in 2 business days.
Extremely unwilling to bend and work with us, not a good way to start off a relationship. Once we were settled we closed the account and went elsewhere.

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