Planet Bike

★★☆☆☆
  • 6407 Bandera Rd

    San Antonio, TX 78238

    Map & Directions
  • 210-682-2050

About Planet Bike

Hours
Sun 24 Hours, Mon-Fri 10am-8pm, Sat 10am-7pm

Sports & Recreation

Sports & Recreation
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I went in asking for a bike chain at 4:30pm on a Sunday, and was rushed, tailed, not helped, and dissappointed. First off, they don't close till 6, and they acted like sauntered in at 5:59. The manager asked what I wanted, and when I told him a "bike chain", he acted like that kind sale was beneath him. After some guffing, he responded with "What size?", and I told him I didn't know and just needed a chain, since I have a chain tool and could size it myself. He said they only sold sized chains (hard to believe), and asked abruptly if there was a bike I was interested in. I said I'll just look around, and he seemed annoyed at that as well. I really think he hates customers. I shopped for a few minutes, with him closely hawking me, and was just flat out turned off. The other, younger sales staff seemed much more friendly and helpfull, but not this guy. I left knowing I'd never return, and that I'd never recommend it.??

0
★☆☆☆☆

I went in asking for a bike chain at 4:30pm on a Sunday, and was rushed, tailed, not helped, and dissappointed. First off, they don't close till 6, and they acted like sauntered in at 5:59. The manager asked what I wanted, and when I told him a "bike chain", he acted like that kind sale was beneath him. After some guffing, he responded with "What size?", and I told him I didn't know and just needed a chain, since I have a chain tool and could size it myself. He said they only sold sized chains (hard to believe), and asked abruptly if there was a bike I was interested in. I said I'll just look around, and he seemed annoyed at that as well. I really think he hates customers. I shopped for a few minutes, with him closely hawking me, and was just flat out turned off. The other, younger sales staff seemed much more friendly and helpfull, but not this guy. I left knowing I'd never return, and that I'd never recommend it.??

Pros: I'll never have to go back there again.

Cons: Management

.

I brought in my recumbent bicycle to be tuned and to purchase a bike rack and a new mtn. bike for the summer season. After unloading this already cumbersome bike, the owner tells me in a very rude manner that he doesn't work on "those" bikes. I didn't realize that a bike shop would discriminate against other bikes....it's a road bike just longer. I would not recommend giving this establishment any business instead go somewhere else that respects your time and money.

0
★☆☆☆☆

I brought in my recumbent bicycle to be tuned and to purchase a bike rack and a new mtn. bike for the summer season. After unloading this already cumbersome bike, the owner tells me in a very rude manner that he doesn't work on "those" bikes. I didn't realize that a bike shop would discriminate against other bikes....it's a road bike just longer. I would not recommend giving this establishment any business instead go somewhere else that respects your time and money.

Pros: will be out of business at this rate....

Cons: customer service is lacking, owner is rude and inexperienced

.

The staff is great, the prices are very competative, and there is a lot to choose from. I did my homework before I went in but still had some questions. I did not feel pressured to purchase anything in particular, all my questions were answered (if they did not know, they were not afraid to ask) and was given class A treatment. The staff was friendly, knowldgeable about their merchandise and worked hard to make me happy. My next purchase will definitely be from this Planet Bike!

2
★★★★★

The staff is great, the prices are very competative, and there is a lot to choose from. I did my homework before I went in but still had some questions. I did not feel pressured to purchase anything in particular, all my questions were answered (if they did not know, they were not afraid to ask) and was given class A treatment. The staff was friendly, knowldgeable about their merchandise and worked hard to make me happy. My next purchase will definitely be from this Planet Bike!

Pros: Full price range of bikes, all about making you happy

Cons: limited "newest" models

.

Carols made me feel like my bike was a piece of junk. What kind of customer service is that? The employees care more about customer service than carlos the owner, that shows how bad he is. never going there again

0
★☆☆☆☆

Carols made me feel like my bike was a piece of junk. What kind of customer service is that? The employees care more about customer service than carlos the owner, that shows how bad he is. never going there again

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THIS GUY STEALS FROM HIS OWN FAMILY ASK HIS BROTHER AT BIKE CITY.
THIS CARLOS GUY IS FROM PERU AND HAS A BAD RAP THERE ALSO
WATCH YOU SELF IF YOU STEP FOOT IN HIS STORE.
TOOK THOUSANDS FROM HIS BROTHER AND NEVER CALL HIM BACK..

0
★☆☆☆☆

THIS GUY STEALS FROM HIS OWN FAMILY ASK HIS BROTHER AT BIKE CITY.
THIS CARLOS GUY IS FROM PERU AND HAS A BAD RAP THERE ALSO
WATCH YOU SELF IF YOU STEP FOOT IN HIS STORE.
TOOK THOUSANDS FROM HIS BROTHER AND NEVER CALL HIM BACK..

.

Helped match me up with the perfect bike and a reasonable deal... Have been in a couple of times for help and have had no complaints...

2
★★★★★

Helped match me up with the perfect bike and a reasonable deal... Have been in a couple of times for help and have had no complaints...

Pros: Good selection and knowledge

Cons: Your on your own for decisions....

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Poor management. Seems like they only want to make a sale not to mention the poor quality of maintenance on bikes.

0
★☆☆☆☆

Poor management. Seems like they only want to make a sale not to mention the poor quality of maintenance on bikes.

 

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