Frio Chevrolet

★★★☆☆
  • 16919 S Interstate Hwy 35

    Dilley, TX 78017

    Map & Directions
  • 830-965-1661

2.5 2
Hi! Sign in to let us know how Frio Chevrolet was?
Write a Review
.

Made an appointment for this morning at 7:30am to have my intermediate steering shaft replaced on my 2005 truck. I was told it would be ready around 8:45am and the cost around $225.00. This steering shaft is a very common problem on GM trucks and dealerships have replaced thousands. At 8:45 the service mgr finds me and say there is another part bad and the total repair is now $410.00. I told him forget it and asked if the intermediate steering shaft been replaced like I had asked? He said NO, they had only inspected the truck for the last hour! I told him forget it and then he tried charging me for the labor time they took to inspect the truck and find more problems. I did not ask for any inspection nor was I told they were going to perform one! I simply want the steering shaft replaced and nothing else! I refused to pay and was directed into the service managers bosses office. This DH tells me they always inspect the vehicles when they come in for service. I told him they should have informed me of this and then I would have made a decision whether or not to have the truck worked on. I purchased to part and took it home and installed it myself. The intermediate shaft replacement corrected the problem and only cost me $107.00

My experience, based on what I was told, is that Tindall Chevrolet & Pontiac routinely inspects vehicles and does not tell customers they have to pay for the inspection, If you take your vehicle to them and ask them to perform a specific repair, they will not just perform the repair, they will look for additional stuff to run up the repair bill, and then charge you for looking.

1
★☆☆☆☆

Made an appointment for this morning at 7:30am to have my intermediate steering shaft replaced on my 2005 truck. I was told it would be ready around 8:45am and the cost around $225.00. This steering shaft is a very common problem on GM trucks and dealerships have replaced thousands. At 8:45 the service mgr finds me and say there is another part bad and the total repair is now $410.00. I told him forget it and asked if the intermediate steering shaft been replaced like I had asked? He said NO, they had only inspected the truck for the last hour! I told him forget it and then he tried charging me for the labor time they took to inspect the truck and find more problems. I did not ask for any inspection nor was I told they were going to perform one! I simply want the steering shaft replaced and nothing else! I refused to pay and was directed into the service managers bosses office. This DH tells me they always inspect the vehicles when they come in for service. I told him they should have informed me of this and then I would have made a decision whether or not to have the truck worked on. I purchased to part and took it home and installed it myself. The intermediate shaft replacement corrected the problem and only cost me $107.00

My experience, based on what I was told, is that Tindall Chevrolet & Pontiac routinely inspects vehicles and does not tell customers they have to pay for the inspection, If you take your vehicle to them and ask them to perform a specific repair, they will not just perform the repair, they will look for additional stuff to run up the repair bill, and then charge you for looking.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is a great automobile dealership and maintenance shop! Everyone is friendly and repeat customers are treated like family! They are very professional and courteous with everyone they meet and will work to make a deal that you are comfortable with!

4
★★★★☆

This is a great automobile dealership and maintenance shop! Everyone is friendly and repeat customers are treated like family! They are very professional and courteous with everyone they meet and will work to make a deal that you are comfortable with!

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

 

Wait, you're the expert.

If you've been to or used Frio Chevrolet, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review