Sweet & Sassy

★★★★☆
32.9426 -97.1323
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817-251-6353

1246 Main St

Southlake, TX

76092

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About Sweet & Sassy

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Reviews 1 - 21 of 21.
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Poor customer service. You have to watch 100% and make sure you know exactly what is and what is not included (do not trust what they tell you) in your package because they will try to slip things in and charge you for it later. Then if you question it, it is your fault that you did not catch it when it happened. It's a very neat concept, and could be an amazing expierence for little girls. I have been to other sweet and sassy's and they are wonderful. However, we did not have a good expierence at the Southlake location. Intead we were lied to, overcharged, and then they were full of excuses rather than taking ownership and simply apologizing for their mistake.

1
★☆☆☆☆

Poor customer service. You have to watch 100% and make sure you know exactly what is and what is not included (do not trust what they tell you) in your package because they will try to slip things in and charge you for it later. Then if you question it, it is your fault that you did not catch it when it happened. It's a very neat concept, and could be an amazing expierence for little girls. I have been to other sweet and sassy's and they are wonderful. However, we did not have a good expierence at the Southlake location. Intead we were lied to, overcharged, and then they were full of excuses rather than taking ownership and simply apologizing for their mistake.

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.

Had party for my 10 year old this weekend. It was a pop star party and really fun overall. Pluses include, great staff, great time, girls liked dress-up, singing, dancing, and hot pink limo ride. Minuses include, was loud for her grandparents and a bit crowded. This is our second party there (had a princess party 5 years ago) and was lots of fun. Rachel had a great time, I'm exhausted though.

5
★★★★★

Had party for my 10 year old this weekend. It was a pop star party and really fun overall. Pluses include, great staff, great time, girls liked dress-up, singing, dancing, and hot pink limo ride. Minuses include, was loud for her grandparents and a bit crowded. This is our second party there (had a princess party 5 years ago) and was lots of fun. Rachel had a great time, I'm exhausted though.

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.

Had a really fun party for our daughter here. It was princess all the way and the girls left looking like princess. They all dressed up in princess gowns. Had their hair done in princess styles. Had their make up and nails done. Some of them messed up their nails while playing :(

Their favorite part was the princess ceremony where all the girls became princesses and walked down this black stage. My daughter loved it and is already talking about her next party.

The staff tried really hard to make it fun for my daughter and her friends. We've attended a few parties here, but princess is our favorite and so girly.

We also brought Peyton in for a birthday girl spa package on her actual birthday, which was a fun surprise. The manicure and pedicure weren't quite as good as you what you would get at an adult salon, but the price is cheaper, so we were okay with it. Peyton liked all the specials that went along with it too. Great experience overall. Could be a little better manicure and pedicure though.

5
★★★★★

Had a really fun party for our daughter here. It was princess all the way and the girls left looking like princess. They all dressed up in princess gowns. Had their hair done in princess styles. Had their make up and nails done. Some of them messed up their nails while playing :(

Their favorite part was the princess ceremony where all the girls became princesses and walked down this black stage. My daughter loved it and is already talking about her next party.

The staff tried really hard to make it fun for my daughter and her friends. We've attended a few parties here, but princess is our favorite and so girly.

We also brought Peyton in for a birthday girl spa package on her actual birthday, which was a fun surprise. The manicure and pedicure weren't quite as good as you what you would get at an adult salon, but the price is cheaper, so we were okay with it. Peyton liked all the specials that went along with it too. Great experience overall. Could be a little better manicure and pedicure though.

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1 out of 1 people found this review helpful.

.

Did a Girls Rock Party as a joint party for my 8 year old and 10 year old. Was a crazy good time. Started out by dressing up as pop-stars in costumes girls really liked, then got pop-star makeovers, then dancing, then they did karaoke and recorded song. Their cake room was a little small and not many places for adults to sit.

They gave each of my girls a t-shirt and small picture frame a thank you. Was a really fun party and both girls had a great time. Staff is very attentive and good with girls. While staff in store was great, we did have to call back several times to book the party, and were put on hold. Great time over all for both of mine.

5
★★★★★

Did a Girls Rock Party as a joint party for my 8 year old and 10 year old. Was a crazy good time. Started out by dressing up as pop-stars in costumes girls really liked, then got pop-star makeovers, then dancing, then they did karaoke and recorded song. Their cake room was a little small and not many places for adults to sit.

They gave each of my girls a t-shirt and small picture frame a thank you. Was a really fun party and both girls had a great time. Staff is very attentive and good with girls. While staff in store was great, we did have to call back several times to book the party, and were put on hold. Great time over all for both of mine.

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2 out of 2 people found this review helpful.

.

My daughter just turned the Big 10 last Saturday and her party was a blast. She had a big party of 20+ girls when she was 5 here (the Princess Party) and did the Spa Party complete with treatments and pedicures with just a few of her friends this time.

Her favorites were the pedicures, limo ride, and making her own perfume and lotion with her friends. The girls working the party were fabulous and from the greeting to helping me take everything out to my car. This party was a very different experience than the one when she turned 5 since they were in the spa area more than the party area, but she said she liked it even better.

I take off one star for noise (it was really loud in there) and my phone calls rolling to voicemail and not being answered for a couple of hours. We get our haircuts here, so knew they would get back to us, but its a bit of an issue. My daughter and her friends had an awesome time. A big thank you to Jordan, Bekky, and all the girls who worked the party to make it great!

4
★★★★☆

My daughter just turned the Big 10 last Saturday and her party was a blast. She had a big party of 20+ girls when she was 5 here (the Princess Party) and did the Spa Party complete with treatments and pedicures with just a few of her friends this time.

Her favorites were the pedicures, limo ride, and making her own perfume and lotion with her friends. The girls working the party were fabulous and from the greeting to helping me take everything out to my car. This party was a very different experience than the one when she turned 5 since they were in the spa area more than the party area, but she said she liked it even better.

I take off one star for noise (it was really loud in there) and my phone calls rolling to voicemail and not being answered for a couple of hours. We get our haircuts here, so knew they would get back to us, but its a bit of an issue. My daughter and her friends had an awesome time. A big thank you to Jordan, Bekky, and all the girls who worked the party to make it great!

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2 out of 2 people found this review helpful.

.

I give Sweet and Sassy one star because it's a great concept and the salon looks really cool inside. I decided to have my daughter's birthday party there. I went to check it out, I was not greeted when I walked in, the girls looked at me but never asked if I needed help. When I asked them that I was thinking of having my daughter's party here, they pointed over to the brochures. I walked around the salon by myself. These girls are lame,very unprofessional & should be working at a fast food place! WHen I called to book the party I was hung-up on, misquoted a price and told that the special had ended when it had not. When I was cashing out at the party, they were having computer problems and we had to wait forever(I was driving home a bunch of girls). 4 times they thought I was part of another party and tried to take me to the back. Finally after 30+ minutes, we cashed out and as we were walking out the door a girl came running out and said they forgot to charge us for something. The party totalled around $500.00 and the "fast food workers" didn't even know how to begin to make my daughter feel like it was "her" special day!?

1
★☆☆☆☆

I give Sweet and Sassy one star because it's a great concept and the salon looks really cool inside. I decided to have my daughter's birthday party there. I went to check it out, I was not greeted when I walked in, the girls looked at me but never asked if I needed help. When I asked them that I was thinking of having my daughter's party here, they pointed over to the brochures. I walked around the salon by myself. These girls are lame,very unprofessional & should be working at a fast food place! WHen I called to book the party I was hung-up on, misquoted a price and told that the special had ended when it had not. When I was cashing out at the party, they were having computer problems and we had to wait forever(I was driving home a bunch of girls). 4 times they thought I was part of another party and tried to take me to the back. Finally after 30+ minutes, we cashed out and as we were walking out the door a girl came running out and said they forgot to charge us for something. The party totalled around $500.00 and the "fast food workers" didn't even know how to begin to make my daughter feel like it was "her" special day!?

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2 out of 2 people found this review helpful.

.

I have taken my daughters to this place 2 times and both times were horrible. I treated my daughters with a manicure and pedicure last week. They did not clip, file or buff thier nails (even though they were quite long and uneven). Basically all they did was "soak" their feet, put lotion on them and paint them. the polish they use is HORRIBLE. Both girls had their polish almost completely gone by the end of the day. We were charged $60 for nothing. I would recommend going to a nail salon over this, it is better priced, better polish and they will give you a "true mani pedi". Also the crew running this place are rude and the place is chaotic. Very over rated!!

1
★☆☆☆☆

I have taken my daughters to this place 2 times and both times were horrible. I treated my daughters with a manicure and pedicure last week. They did not clip, file or buff thier nails (even though they were quite long and uneven). Basically all they did was "soak" their feet, put lotion on them and paint them. the polish they use is HORRIBLE. Both girls had their polish almost completely gone by the end of the day. We were charged $60 for nothing. I would recommend going to a nail salon over this, it is better priced, better polish and they will give you a "true mani pedi". Also the crew running this place are rude and the place is chaotic. Very over rated!!

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1 out of 1 people found this review helpful.

.

Southlake, TX location....Today (3/26/2011) was my daughter's first haircut and with her only being two I wanted to take her somewhere where she would have fun, so she wouldn't be nervous. I was recommended Sweet & Sassy. Called them at 10:05 am got put on hold and then hung up on. Called back at 10:20 am had to leave a message and never got a call back, then went ahead and drove 25 miles to the location to see about setting an appt. I walked into the salon, never got greeted, and there were THREE employee's standing at the counter talking which they all looked at me, smiled at each other and then proceeded to talk. After a good 10 minutes of waiting to be helped, a girl who was on the phone came up to the counter snapped her fingers and pointed in my direction and one of the girls finally helped me. I asked when they would be able to fit us in and she said not until 5:30 that day. I would have waited but because of the RUDE employee's, with poor customer service we oppted not to and went to Pigtails and Crewcuts instead where we were treated 110% better. I don't think that these little girls that they have working at the front desk realize that they just aren't treating you badly but they are treating your child badly. (Which would make a parent really upset like it did me.) The haircut was not for me but for my two year old daughter and I am glad that we didn't waste a very special occasion at Sweet & Sassy. I can not comment on their work because I didn't even get past the front desk and decided that I would never go there again.

1
★☆☆☆☆

Southlake, TX location....Today (3/26/2011) was my daughter's first haircut and with her only being two I wanted to take her somewhere where she would have fun, so she wouldn't be nervous. I was recommended Sweet & Sassy. Called them at 10:05 am got put on hold and then hung up on. Called back at 10:20 am had to leave a message and never got a call back, then went ahead and drove 25 miles to the location to see about setting an appt. I walked into the salon, never got greeted, and there were THREE employee's standing at the counter talking which they all looked at me, smiled at each other and then proceeded to talk. After a good 10 minutes of waiting to be helped, a girl who was on the phone came up to the counter snapped her fingers and pointed in my direction and one of the girls finally helped me. I asked when they would be able to fit us in and she said not until 5:30 that day. I would have waited but because of the RUDE employee's, with poor customer service we oppted not to and went to Pigtails and Crewcuts instead where we were treated 110% better. I don't think that these little girls that they have working at the front desk realize that they just aren't treating you badly but they are treating your child badly. (Which would make a parent really upset like it did me.) The haircut was not for me but for my two year old daughter and I am glad that we didn't waste a very special occasion at Sweet & Sassy. I can not comment on their work because I didn't even get past the front desk and decided that I would never go there again.

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2 out of 2 people found this review helpful.

.

I had my daughters 7th Birthday party at the Sweet & Sassy location in Jacksonville FL and we had an AWESOME time!!! The girls had so much fun and to see my daughter's face light up was so rewarding!!! I can't wait to have her party there again next year!!!

5
★★★★★

I had my daughters 7th Birthday party at the Sweet & Sassy location in Jacksonville FL and we had an AWESOME time!!! The girls had so much fun and to see my daughter's face light up was so rewarding!!! I can't wait to have her party there again next year!!!

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1 out of 2 people found this review helpful.

.

This Place was surely not accomedating, first they gae me different prices over the phone for my girls to get mani's and pedi's, then I was told to put down a deposit which was no problem until I was told one thing by one person and another price by a different person. They changed our time never confirmed it with me so my girls were late due to them changing the time. After not getting any apologied for their mistake my girls did not get to get their mani's and pedi's and we did not get our refund for this changed appointment. My girls were sad, and disappointed, and the ladies there did not care about the feeling or concern for them. I asked could they be accomedated with accessories from the store and they said no, because my money that I paid in cash had to go to the store and there was nothing they could do. So I will never give sweet & sassy my business every again they were rude over priced and just wanted money. And I will also recommend that you not try them. My girls had the worst time for their birthday because of sweet & sassy so they may as well change their logo, from "WHAT CAN WE DO TO MAKE YOUR DAY SWEETER" TO WE JUST WANT YOUR MONEY AND DON'T WANT TO MAKE YOU HAPPY. We experienced this on 2/12/11. and we will never go back. I give them 0 stars.

1
★☆☆☆☆

This Place was surely not accomedating, first they gae me different prices over the phone for my girls to get mani's and pedi's, then I was told to put down a deposit which was no problem until I was told one thing by one person and another price by a different person. They changed our time never confirmed it with me so my girls were late due to them changing the time. After not getting any apologied for their mistake my girls did not get to get their mani's and pedi's and we did not get our refund for this changed appointment. My girls were sad, and disappointed, and the ladies there did not care about the feeling or concern for them. I asked could they be accomedated with accessories from the store and they said no, because my money that I paid in cash had to go to the store and there was nothing they could do. So I will never give sweet & sassy my business every again they were rude over priced and just wanted money. And I will also recommend that you not try them. My girls had the worst time for their birthday because of sweet & sassy so they may as well change their logo, from "WHAT CAN WE DO TO MAKE YOUR DAY SWEETER" TO WE JUST WANT YOUR MONEY AND DON'T WANT TO MAKE YOU HAPPY. We experienced this on 2/12/11. and we will never go back. I give them 0 stars.

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1 out of 1 people found this review helpful.

.

My daughter had her party there last Friday and had a fabulous time. The hot pink limo picked her and 9 friends up at our home in Fort Worth and the limo driver allowed us to take pictures and play her favorite Beiber CD on the way there.

She did the Spa Party and they loved the robes, pedicures, facials, and making their own spa products. My only complaint is that it was a little loud during the entire party. The party girls who helped us were great and did everything from open the limo door, to roll out the red carpet, to cut the cake, to wheel the presents on a cart back to my car. Overall, my daughter had a really great time and said she would have her party here next year. They lose one star for the noise level.

4
★★★★☆

My daughter had her party there last Friday and had a fabulous time. The hot pink limo picked her and 9 friends up at our home in Fort Worth and the limo driver allowed us to take pictures and play her favorite Beiber CD on the way there.

She did the Spa Party and they loved the robes, pedicures, facials, and making their own spa products. My only complaint is that it was a little loud during the entire party. The party girls who helped us were great and did everything from open the limo door, to roll out the red carpet, to cut the cake, to wheel the presents on a cart back to my car. Overall, my daughter had a really great time and said she would have her party here next year. They lose one star for the noise level.

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1 out of 2 people found this review helpful.

.

Sweet and Sassy was FANTASTIC! we had such a wonderful time when we went this Saturday! My daughter loves going to get her nails done and the lady helping us was wonderful, speaking with my daughter most of the time and getting her to open up. They led her to the stage so we could dance and take pictures. She was truly treated like a princess from the moment we walked in. Even received a Birthday Princess sash for free! Great place to take your girls!

5
★★★★★

Sweet and Sassy was FANTASTIC! we had such a wonderful time when we went this Saturday! My daughter loves going to get her nails done and the lady helping us was wonderful, speaking with my daughter most of the time and getting her to open up. They led her to the stage so we could dance and take pictures. She was truly treated like a princess from the moment we walked in. Even received a Birthday Princess sash for free! Great place to take your girls!

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1 out of 2 people found this review helpful.

.

More like Sour and Sad. If you want to spend your hard earned money on something special for your daughter or neice or a group of girls, please do not go to Sweet and Sassy of Southlake. We went there on Saturday April 24, 2010, during a very busy time in the town center, an Arts Festival which made if very difficult to find a parking space. I fnally dropped my daughter and her three friends off to get started at 3:17 pm (our appointment was at 3:00) The girls were rushed thru the appointment and treated like they were aliens, we were told that the limo ride was at 4:00 and that they would have to walk barefoot because they didn't wear flip flops, I had to request the slips they use for adult salons since I was told the filp flops they sell only go up to a size 6.

When we went for the limo ride, we had to walk outside to find the limo around the corner, no one showed us to the limo as they did for the Beverly Hills Party that was going on after us. By the way the limo ride was the only part that was worth it as we were acturally treated like human beings by Ms. Linda. Once we got back to shop, My daughter asked for a price on an item and was yelled at by one of the staff members who shouted "I'm helping another customer" This is no way to treat children. Since we were late we were told we would get a discount but did not receive one. After filing a complaint with the BBB, of which they are not members, the owner simply said "this is only their second complaint is six years and that they rendered services even though we were late, causing others to be late." No one was even waiting behind us. I don't recommend this place. It's over price and these people are not kid friendly, just money hungry. They overbook just like the airlines do and don't want to refund your money once your booked,

1
★☆☆☆☆

More like Sour and Sad. If you want to spend your hard earned money on something special for your daughter or neice or a group of girls, please do not go to Sweet and Sassy of Southlake. We went there on Saturday April 24, 2010, during a very busy time in the town center, an Arts Festival which made if very difficult to find a parking space. I fnally dropped my daughter and her three friends off to get started at 3:17 pm (our appointment was at 3:00) The girls were rushed thru the appointment and treated like they were aliens, we were told that the limo ride was at 4:00 and that they would have to walk barefoot because they didn't wear flip flops, I had to request the slips they use for adult salons since I was told the filp flops they sell only go up to a size 6.

When we went for the limo ride, we had to walk outside to find the limo around the corner, no one showed us to the limo as they did for the Beverly Hills Party that was going on after us. By the way the limo ride was the only part that was worth it as we were acturally treated like human beings by Ms. Linda. Once we got back to shop, My daughter asked for a price on an item and was yelled at by one of the staff members who shouted "I'm helping another customer" This is no way to treat children. Since we were late we were told we would get a discount but did not receive one. After filing a complaint with the BBB, of which they are not members, the owner simply said "this is only their second complaint is six years and that they rendered services even though we were late, causing others to be late." No one was even waiting behind us. I don't recommend this place. It's over price and these people are not kid friendly, just money hungry. They overbook just like the airlines do and don't want to refund your money once your booked,

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2 out of 2 people found this review helpful.

.

Don't waste your time and money! Our party was awful to say the least!!! It was extremely rushed and we left feeling highly ripped off! The fingernails weren't fully painted and the up-do's were sloppy. When it came time to ring up and leave, our total was over $700 without being informed beforehand! It was the worst experience.

1
★☆☆☆☆

Don't waste your time and money! Our party was awful to say the least!!! It was extremely rushed and we left feeling highly ripped off! The fingernails weren't fully painted and the up-do's were sloppy. When it came time to ring up and leave, our total was over $700 without being informed beforehand! It was the worst experience.

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2 out of 2 people found this review helpful.

.

I took my sons to a birthday party at Super Star kids a place that just open in Boynton Beach Florida. They had a great time and so are my husband and I. The theme of the party was Pirate, they played games, they did art and craft, the birthday boy got to walk on a red carpet, they sang different songs. The best thing about that place they also have a room were the parents can bring food and eat with the other parents. That party lasted three hours it was three hours of fun for all the kids. I would recommend that party place to any parent. As a matter of fact my husband and I are having our twins birthday parties at Super Star kids. Their birtday packages are really reasonnable.

4
★★★★☆

I took my sons to a birthday party at Super Star kids a place that just open in Boynton Beach Florida. They had a great time and so are my husband and I. The theme of the party was Pirate, they played games, they did art and craft, the birthday boy got to walk on a red carpet, they sang different songs. The best thing about that place they also have a room were the parents can bring food and eat with the other parents. That party lasted three hours it was three hours of fun for all the kids. I would recommend that party place to any parent. As a matter of fact my husband and I are having our twins birthday parties at Super Star kids. Their birtday packages are really reasonnable.

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0 out of 2 people found this review helpful.

.

This is the perfect place for a girls day out or dream party. The Cheer Chick products brought me here and I could have been a kid again for the second or third time around. I giggled just thinking about bringing my granddaughters here.

5
★★★★★

This is the perfect place for a girls day out or dream party. The Cheer Chick products brought me here and I could have been a kid again for the second or third time around. I giggled just thinking about bringing my granddaughters here.

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2 out of 3 people found this review helpful.

.

Sweet and Sassy is the CUTEST salon. It is for little girls and makes them want to go get their haircut. It is all pinks and pastels and decorated the way any girl would love. The hairsytlist really know how to deal with kids and they make it fun for them. They also do a lot of other things for the kids and it makes a chore something fun. They are a little expensive but it is worth it.

5
★★★★★

Sweet and Sassy is the CUTEST salon. It is for little girls and makes them want to go get their haircut. It is all pinks and pastels and decorated the way any girl would love. The hairsytlist really know how to deal with kids and they make it fun for them. They also do a lot of other things for the kids and it makes a chore something fun. They are a little expensive but it is worth it.

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2 out of 3 people found this review helpful.

.

Sweet & Sassy is a cute little salon specializing in little girl haircuts and such. They show movies to children while they cut their hair in order to ensure the child stays comfortable. They sell a variety of glittery accessories which are perfect for little girls to pretend they're a princess. Parents can book parties at this location as well and the little girls can do fun events such as manicures, facials, and even a walk down a runway as they show off their beautiful new look.

5
★★★★★

Sweet & Sassy is a cute little salon specializing in little girl haircuts and such. They show movies to children while they cut their hair in order to ensure the child stays comfortable. They sell a variety of glittery accessories which are perfect for little girls to pretend they're a princess. Parents can book parties at this location as well and the little girls can do fun events such as manicures, facials, and even a walk down a runway as they show off their beautiful new look.

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2 out of 3 people found this review helpful.

.

This is a great place to take your little one to get a great style at a place all for them. This is designed for a child which makes the experience all the more better if you have a small one that does not want a new hair cut. The offer little girl style parties too.

5
★★★★★

This is a great place to take your little one to get a great style at a place all for them. This is designed for a child which makes the experience all the more better if you have a small one that does not want a new hair cut. The offer little girl style parties too.

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2 out of 3 people found this review helpful.

.

We attended a birthday party hosted at Sweet & Sassy. The little girls were given extra special treatment!! They had manicures, pedicures and mini facials along with having their hair cut and styled. They each looked like little Princess' and had so much fun! It was great for the adults to watch the transformation as well. They offer birthday party packages with various levels of service and pricing. This would be great for a Mother/ Daughter outing as well!! Great idea!!

5
★★★★★

We attended a birthday party hosted at Sweet & Sassy. The little girls were given extra special treatment!! They had manicures, pedicures and mini facials along with having their hair cut and styled. They each looked like little Princess' and had so much fun! It was great for the adults to watch the transformation as well. They offer birthday party packages with various levels of service and pricing. This would be great for a Mother/ Daughter outing as well!! Great idea!!

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2 out of 3 people found this review helpful.

.

My daughter went in to this salon and had a wonderful time! It was all dedicated to little girls. It was decorated adorable and lots of fun stuff to look at. They also had bday parties.

5
★★★★★

My daughter went in to this salon and had a wonderful time! It was all dedicated to little girls. It was decorated adorable and lots of fun stuff to look at. They also had bday parties.

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1 out of 3 people found this review helpful.

Message from Sweet & Sassy

Sweet & Sassy is way more than a salon, it's way more than a spa, it's a celebration!

More about Sweet & Sassy

Full service children's salon, spa, retail store and party venue. Special services include: baby's first hairuct packages, ear piercing, mini mani's and mini pedi's plus limousine pick up and drop off.

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