Service King Collision Repair of North Richland Hills

★☆☆☆☆
Monday - Friday: 7am - 6pm Saturday: 9am - 3pm
  • 5900 Rufe Snow Dr

    North Richland Hills, TX 76148

    Map & Directions
  • 817-498-0124

About Service King Collision Repair of North Richland Hills

Categories
  • Auto Body Paint & Repair

Automotive

Automotive
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Will not use this Service Center again. You should not either unless you like incompetence and slow responses. I had a collision on the driver's side door. The repair started roughly around February of 2014. When I got the car back the repair looked good. However, they scratched up the interior door panel. Busted one of the speakers in the door and then really screwed up the weather-stripping in the door causing window squeal every time I rolled up/down the window. I have a newer Mustang and the windows roll down and up slightly as you open the door to protect the weather-stripping. So when I would open the door and close it I would hear a squeal every time.

On top of that they failed to replace the VIN stickers inside the door. I also noticed that whoever had torn apart my car had placed an oil catch can on top of my trunk carpeting creating a big oil ring stain. Additionally, now there is a strange tapping noise in the backseat while I am driving on rough roads. Finally, whenever I would open my trunk I would notice a sound like a piece of falling plastic or metal every time I opened my trunk lid.

I subsequently got a call from a survey company asking what I thought of the service and repairs, I noted everything I had problems with over the phone and the survey taker assured me that she had scheduled them to call me and have the issues looked into. I never heard anything back.

Tired of waiting, I take the car in around April for the weather stripping issue and note all the issues I have had with the car. Ryan who was the person who handled my repair the first time looked around the car and then scheduled a time for me to bring it in. He assures me the VIN stickers with take months to get in. I tell him I do not care, I want everything back the way it was.

I receive the car back and the only thing they fixed properly was they steam cleaned the carpet in the trunk to remove the oil ring and put the weather stripping back into the door. Still squealed but because they had washed the car before I got there I could not hear the squeal. Water apparently lubricated the window and weather-stripping enough to where I couldn't hear the issue.

I took the car back again show them the issues AGAIN, Ryan said he would need to order a new piece of weather-stripping. Should be in "next week". I leave and hear nothing from them until about 3 weeks later I get a call, my sticker is available and someone will be coming to my house to install it. Strange, but I guess a sticker job should be easy.

The guy installing the sticker drives up. He has a huge hood stripe decal that needs to be installed. I do not have any stripes or decals for the exterior of this car. BIG Screw up. He leaves telling me he will call when he figures out what happened. I hear nothing. Finally, fed up 4 weeks later I go back to the location to find out what is happening, why has my weather-stripping not come in?. At this point I want to talk to someone in charge. Guess who is in charge? Ryan. So now he is telling me that he wanted to install the sticker and the weather-stripping in the same trip to avoid me having to lose my car 2 times. I wish he would have told me that in advance.

Flash forward to July. I finally get a call from Ryan that the VIN sticker is in and they are ready to do the repairs. I was out of town the week he called so I figured I could just catch him when I return the 6 days after his phone call. When I call to schedule a time I am told that Ryan no longer works at this location and that he has moved to North Dallas.
If you want your car repaired, take it anywhere but here. Each and every time I go in I am confronted with incompetence, laziness and delays. Need to talk to someone? Be ready to wait 30 minutes. Be treated like you are an idiot or fussy for wanting things done correctly. At this point I thing I just have to go back to my insurance and get them to work it out.

1
★☆☆☆☆

Will not use this Service Center again. You should not either unless you like incompetence and slow responses. I had a collision on the driver's side door. The repair started roughly around February of 2014. When I got the car back the repair looked good. However, they scratched up the interior door panel. Busted one of the speakers in the door and then really screwed up the weather-stripping in the door causing window squeal every time I rolled up/down the window. I have a newer Mustang and the windows roll down and up slightly as you open the door to protect the weather-stripping. So when I would open the door and close it I would hear a squeal every time.

On top of that they failed to replace the VIN stickers inside the door. I also noticed that whoever had torn apart my car had placed an oil catch can on top of my trunk carpeting creating a big oil ring stain. Additionally, now there is a strange tapping noise in the backseat while I am driving on rough roads. Finally, whenever I would open my trunk I would notice a sound like a piece of falling plastic or metal every time I opened my trunk lid.

I subsequently got a call from a survey company asking what I thought of the service and repairs, I noted everything I had problems with over the phone and the survey taker assured me that she had scheduled them to call me and have the issues looked into. I never heard anything back.

Tired of waiting, I take the car in around April for the weather stripping issue and note all the issues I have had with the car. Ryan who was the person who handled my repair the first time looked around the car and then scheduled a time for me to bring it in. He assures me the VIN stickers with take months to get in. I tell him I do not care, I want everything back the way it was.

I receive the car back and the only thing they fixed properly was they steam cleaned the carpet in the trunk to remove the oil ring and put the weather stripping back into the door. Still squealed but because they had washed the car before I got there I could not hear the squeal. Water apparently lubricated the window and weather-stripping enough to where I couldn't hear the issue.

I took the car back again show them the issues AGAIN, Ryan said he would need to order a new piece of weather-stripping. Should be in "next week". I leave and hear nothing from them until about 3 weeks later I get a call, my sticker is available and someone will be coming to my house to install it. Strange, but I guess a sticker job should be easy.

The guy installing the sticker drives up. He has a huge hood stripe decal that needs to be installed. I do not have any stripes or decals for the exterior of this car. BIG Screw up. He leaves telling me he will call when he figures out what happened. I hear nothing. Finally, fed up 4 weeks later I go back to the location to find out what is happening, why has my weather-stripping not come in?. At this point I want to talk to someone in charge. Guess who is in charge? Ryan. So now he is telling me that he wanted to install the sticker and the weather-stripping in the same trip to avoid me having to lose my car 2 times. I wish he would have told me that in advance.

Flash forward to July. I finally get a call from Ryan that the VIN sticker is in and they are ready to do the repairs. I was out of town the week he called so I figured I could just catch him when I return the 6 days after his phone call. When I call to schedule a time I am told that Ryan no longer works at this location and that he has moved to North Dallas.
If you want your car repaired, take it anywhere but here. Each and every time I go in I am confronted with incompetence, laziness and delays. Need to talk to someone? Be ready to wait 30 minutes. Be treated like you are an idiot or fussy for wanting things done correctly. At this point I thing I just have to go back to my insurance and get them to work it out.

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Do yourself a favor and never use this company. They returned my vehicle to me without disclosing that my insurance provider had not authorized certain repairs to my engine. They even told me to bring my car in for a 2nd diagnostic after months of me calling them to report problems. They then charged me a 2nd diagnostic fee KNOWING THE ENTIRE TIME that there were existing problems they never fixed. To this day, they have not provided something to me to show me what repair work needs to be done, even after paying for this service... twice. This business is unethical. I even emailed the CEO to advise him what this location had done over 2 months ago and have never received a response. STAY AWAY FROM THIS BUSINESS!

1
★☆☆☆☆

Do yourself a favor and never use this company. They returned my vehicle to me without disclosing that my insurance provider had not authorized certain repairs to my engine. They even told me to bring my car in for a 2nd diagnostic after months of me calling them to report problems. They then charged me a 2nd diagnostic fee KNOWING THE ENTIRE TIME that there were existing problems they never fixed. To this day, they have not provided something to me to show me what repair work needs to be done, even after paying for this service... twice. This business is unethical. I even emailed the CEO to advise him what this location had done over 2 months ago and have never received a response. STAY AWAY FROM THIS BUSINESS!

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