Kwik Kar Lube & Tune

★☆☆☆☆
  • 1045 Cross Timbers Rd

    Flower Mound, TX 75028

    Map & Directions
  • 972-355-1990

About Kwik Kar Lube & Tune

Hours
Mon. - Fri. 8am - 6pm;Sat. 8am - 5pm;Sun. 10am - 4pm

Automotive

Automotive
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Kwik Kar Wash & Detail Center

2801 Flower Mound Rd Flower Mound, TX

1.0 1
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These guys are LIARS and CHEATS. It hasn't always been this way but the new manager has brought the same underhanded tactics that he used to employ at Midas . Example: I took my car there for an oil change - JUST AN OIL CHANGE. When I entered, I stated I just wanted an oil change - nothing more. However, 15 minutes later, they called and told me that my power steering belt was badly frayed and could break at anytime. So I agreed to let them replace it. 10 minutes later they called back and said that I had leaks in my heating system and had stories of broken motor mounts. I said "STOP" I will be there to pick my car up. They told me that they had already replaced the belt and that I could come get it. When I got there, MY CAR WAS UP ON THE LIFT AND NO BELT HAD BEEN INSTALLED - LIAR. They told me the manager was out on a test drive - LIAR. He was just pulling in with the replacement part. He showed me the belt which was NOT badly frayed as they had claimed - LIAR. They didn't even top off the window washer fluid or coolant as part of the Oil Change - CHEATERS. If you need an Oil Change - Go to the Kwik Kar on Long Prairie. Check out their feedback. It is awesome!!!!

1
★☆☆☆☆

These guys are LIARS and CHEATS. It hasn't always been this way but the new manager has brought the same underhanded tactics that he used to employ at Midas . Example: I took my car there for an oil change - JUST AN OIL CHANGE. When I entered, I stated I just wanted an oil change - nothing more. However, 15 minutes later, they called and told me that my power steering belt was badly frayed and could break at anytime. So I agreed to let them replace it. 10 minutes later they called back and said that I had leaks in my heating system and had stories of broken motor mounts. I said "STOP" I will be there to pick my car up. They told me that they had already replaced the belt and that I could come get it. When I got there, MY CAR WAS UP ON THE LIFT AND NO BELT HAD BEEN INSTALLED - LIAR. They told me the manager was out on a test drive - LIAR. He was just pulling in with the replacement part. He showed me the belt which was NOT badly frayed as they had claimed - LIAR. They didn't even top off the window washer fluid or coolant as part of the Oil Change - CHEATERS. If you need an Oil Change - Go to the Kwik Kar on Long Prairie. Check out their feedback. It is awesome!!!!

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Business Response:

Bruce, We are not here to SELL you anything. Our job is to check over the vehicle and make sure you are aware of any issues. You had stated that the vehicle was not even yours that you were trying to help a single mom who does not have much money. I don't think she would have appreciated the fact that you were trying to help and not let her know about a belt that could leave her stranded on the side of the road. You brought the belt back so I could personally look at it and as I suspected it was VERY severely cracked. Any experienced and reputable automotive shop would agree. As far as the phone call that was just a simple miscommunication. My technician called the wrong person. NOT a big deal as it did not cause any inconvenience. And the "manager" who was not even working that day was out on a test drive not picking up your parts.And the washer fluid tank had a hole in it so your right the tank was empty because after we filled it up it ran out all over the floor.
 

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