Pearle Vision

★☆☆☆☆
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  • 20053 I-45 North

    Spring, TX 77388

    Map & Directions
  • 281-355-9090

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1.0 4
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This place truely sucks, the customer service is super rude. if you value your eyes you should stay away from this place.

0
★☆☆☆☆

This place truely sucks, the customer service is super rude. if you value your eyes you should stay away from this place.

Pros: none

Cons: rude customer service

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they let me in on my appointment 45 min late, the doctor has no idea what she is doing everything was blurry... i order certain lenses with them, they tried to give me a different brand when i got there saying that this what the insurance company sent me... i confirmed with the insurance company and they said this is a big lie, so i refused the order, the next time they said i can only get 3 boxes instead of the 4 boxes agreed on. This place is a bunch of scammers trying to make a quick profit by scamming insurance and clients. this is the worse experience i ever had. Do yourself a favor and stay away.

0
★☆☆☆☆

they let me in on my appointment 45 min late, the doctor has no idea what she is doing everything was blurry... i order certain lenses with them, they tried to give me a different brand when i got there saying that this what the insurance company sent me... i confirmed with the insurance company and they said this is a big lie, so i refused the order, the next time they said i can only get 3 boxes instead of the 4 boxes agreed on. This place is a bunch of scammers trying to make a quick profit by scamming insurance and clients. this is the worse experience i ever had. Do yourself a favor and stay away.

Pros: non what so ever

Cons: doctor sucks- screwed up my prescription

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I should've trusted the 2006 negative review. I found this PV throught my vision insurance provider locator, set the appt online & found out at my appt that that doctor actually doesn't accept Cigna, but they offered a slight discount. What a joke.
I'll now have to file as out of network & go to another place for actual glasses, since I can't use my coverage. Cigna said they should accept it, but will have them removed from the doctor locator. The exam seemed more of a Rx review than an eye health check.
I'm not going back to any Pearl Vision.

0
★☆☆☆☆

I should've trusted the 2006 negative review. I found this PV throught my vision insurance provider locator, set the appt online & found out at my appt that that doctor actually doesn't accept Cigna, but they offered a slight discount. What a joke.
I'll now have to file as out of network & go to another place for actual glasses, since I can't use my coverage. Cigna said they should accept it, but will have them removed from the doctor locator. The exam seemed more of a Rx review than an eye health check.
I'm not going back to any Pearl Vision.

Pros: good location

Cons: listed as accepting my insur but refused

.

While the eye doctor was great, I was sorely disappointed to find out that this Pearl Vision would only partially accept my vision insurance. Despite 8 weeks of phone calls and authorizations from my provider, the manager/owner refused to file the necessary paperwork in order for me to utilize my benefits. In the end, the retail price they were charging me became the "wholesale price". Since the vision insurance works with providers based on the "honor system", what should have been my discounted "wholesale" price was exactly the same amount as was on the retail sales tag. After weeks of trying to clear up this matter, the owner/manager felt it was more important to make a profit on the sale of one pair of frames, rather than honor the customer's vision insurance. It was a terrible experience which lasted much too long, and was more stressful than should have been. My insurance company was initially to blame for the confusion, but the retailer was unprofessional in handling the situation once it was cleared up with the insurance company. The manager/owner refused to return messages, phone calls, or would hang up on me whenever I called to check the status of my order. In the end, I left the frames there, took my lenses and went to another store which took care of the whole matter in 10 minutes. I would not recommend this store to anyone who is going through their vision insurance plan. This store seems more about making a dollar, than providing genuine customer service. Beware that the frames they sell you may only be sold at another Pearl Vision, if anywhere else at all. This "national chain" is really independently owned franchises which are in no way connected to other stores of the same name. I was even disqualified for a small discount for purchasing frames AND lenses, because they were purchased at two different Pearle Vision stores.

0
★☆☆☆☆

While the eye doctor was great, I was sorely disappointed to find out that this Pearl Vision would only partially accept my vision insurance. Despite 8 weeks of phone calls and authorizations from my provider, the manager/owner refused to file the necessary paperwork in order for me to utilize my benefits. In the end, the retail price they were charging me became the "wholesale price". Since the vision insurance works with providers based on the "honor system", what should have been my discounted "wholesale" price was exactly the same amount as was on the retail sales tag. After weeks of trying to clear up this matter, the owner/manager felt it was more important to make a profit on the sale of one pair of frames, rather than honor the customer's vision insurance. It was a terrible experience which lasted much too long, and was more stressful than should have been. My insurance company was initially to blame for the confusion, but the retailer was unprofessional in handling the situation once it was cleared up with the insurance company. The manager/owner refused to return messages, phone calls, or would hang up on me whenever I called to check the status of my order. In the end, I left the frames there, took my lenses and went to another store which took care of the whole matter in 10 minutes. I would not recommend this store to anyone who is going through their vision insurance plan. This store seems more about making a dollar, than providing genuine customer service. Beware that the frames they sell you may only be sold at another Pearl Vision, if anywhere else at all. This "national chain" is really independently owned franchises which are in no way connected to other stores of the same name. I was even disqualified for a small discount for purchasing frames AND lenses, because they were purchased at two different Pearle Vision stores.

Pros: eye doctor was great, parking in front

Cons: customer service, management, unwilling to honor vision insurance plan

 

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