Towncar Connection

★☆☆☆☆
Limo rentals in the Houston, TX area
  • 12907 Trail Hollow Dr

    Houston, TX 77079

    Map & Directions
  • 713-973-6292

About Towncar Connection

Hours
Daily 24 Hours

Transportation & Storage

Transportation & Storage
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Aurora Limousines

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A Aurora Limousines

Chugiak, AK

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For my bachelorette party in May of 2007 I hired a limo to drive us around for the evening. I decided to hire Town Car Connection Limousine Service. The evening of the event, the limo company called at the scheduled pick-up time to tell me that the limo had broken down and that they would be sending another in its place. I realize that things like this do happen so I told the man who called that it was no problem and that we would just bump our reservation time at the restaurant back. After waiting another 30 mins., my friend at our second pick-up location called to say that the limo had arrived there first (it was supposed to pick myself and the group at my home first). So we had to wait another 30 mins. for the limo to arrive here. An hour and a half after our scheduled pick-up, we were finally on our way to the restaurant. After dinner, we headed to a bar for a "lingerie party," after which we were driven to a dance club for the remainder of the evening. When we arrived, our driver specifically asked us whether we had all of our personal belongings with us, to which we replied yes, but of course left the lingerie and other presents in the limo because it was to pick us up later. Five minutes after we were dropped off, the limo driver called my cell and left a message saying that he wasn't going to be picking us up and that we had to call Town Car Connection to figure out who would be coming to get us because he was a replacement driver from another company. Of course I did not receive this message until the end of the night (at which point I was not sober so my fiance had to figure it out). My friends and I had to wait outside of the closed dance club from 2-3 am while this happened. I was so worried that all of the presents my friends had bought me would be lost forever (hundreds of dollars worth of clothes). After complaining the next day, I was refunded $150.00 (from $600). Terrible customer service! Do not use this company; it was a nightmare!

0
★☆☆☆☆

For my bachelorette party in May of 2007 I hired a limo to drive us around for the evening. I decided to hire Town Car Connection Limousine Service. The evening of the event, the limo company called at the scheduled pick-up time to tell me that the limo had broken down and that they would be sending another in its place. I realize that things like this do happen so I told the man who called that it was no problem and that we would just bump our reservation time at the restaurant back. After waiting another 30 mins., my friend at our second pick-up location called to say that the limo had arrived there first (it was supposed to pick myself and the group at my home first). So we had to wait another 30 mins. for the limo to arrive here. An hour and a half after our scheduled pick-up, we were finally on our way to the restaurant. After dinner, we headed to a bar for a "lingerie party," after which we were driven to a dance club for the remainder of the evening. When we arrived, our driver specifically asked us whether we had all of our personal belongings with us, to which we replied yes, but of course left the lingerie and other presents in the limo because it was to pick us up later. Five minutes after we were dropped off, the limo driver called my cell and left a message saying that he wasn't going to be picking us up and that we had to call Town Car Connection to figure out who would be coming to get us because he was a replacement driver from another company. Of course I did not receive this message until the end of the night (at which point I was not sober so my fiance had to figure it out). My friends and I had to wait outside of the closed dance club from 2-3 am while this happened. I was so worried that all of the presents my friends had bought me would be lost forever (hundreds of dollars worth of clothes). After complaining the next day, I was refunded $150.00 (from $600). Terrible customer service! Do not use this company; it was a nightmare!

Pros: The limo itself was nice

Cons: Driver left us stranded, did not arrive on time, went to the wrong location for pick-up

 

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