Hunan Chinese Restaurant

★☆☆☆☆
  • 2435 Fm 1092 Rd

    Missouri City, TX 77459

    Map & Directions
  • 281-499-3061

About Hunan Chinese Restaurant

Hours
Mon. - Thu., Sat. - Sun. 11am - 10pm;Fri. 11am - 11:15pm

Food

Food
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After being told by a co-worker about poor service she received from this restarurant I went out on a limb and ordered from them (I really wanted chinese food AND I wanted to get my food delivered) well I wish I would not have done this. I ordered beef and broccili and an extra side of vegetable egg rolls. The meal itself comes with 2 and the extra side is supposed to be 2...
I get my meal after waiting for a reasonable amount of time and rush back to my office (my lunch is almost over so I want to get a little in my stomach before I had to go back to work) and to my dismay
1. The order of vegetable egg rolls are the exact eggrolls that come with the meals. Now this would not be a problem if the egg rolls that came with the meal were not so small. I'm talkin about a 1 in diameter and 3 inches long... and an order of these is $2.00, while the pork egg rolls (which my co-worker ordered) are the traditional size (at least what i am used to which is about 2 1/2 inches in diameter and 5 inches long) and cost $2.50!
2. I didn't even get the extra eggrolls that I ordered!
I called the restaurant back right away and spoke with the same person that took my order. i told her the delivery person just left and I just noticed that I am missing my extra egg rolls. She asked if I would like to be able to get a credit for my next order or have the egg rolls brought to me, I said I want the egg rolls brought to me and that was that.
1 1/2 hours past and I had not gotten my egg rolls. So I call and I am told the driver says he placed the extra egg rolls in my bag. I tell them over and over again I did not get the extra eggrolls (there was a serious language barrier). At this point it is all about the principle since the egg rolls really weren't that good and only cost $2.00. I am eventually offered another credit, I say I don't want a credit, I want what I paid for today... today, not some other time, (especially since I am sure I won't be ordering from this restaurant again!). I then ask them if they THOUGHT they had actually given me the extra eggrolls that I ordered why didn't I get a call, 1st I am told they were too busy to call me, then I am told they did call but did not get an answer. I ask to speak w/ a manager and am given the phone is passed to someone else who gives me the manager's phone number! I call this phone number and don't get an answer....
I am not done with this issue, I will be calling the manager again and again until I get an answer.
Please don't patron this restaurant. The service was horrible and the way they talked to a paying customer (who even gave the delivery man a generous tip) was unexceptable. If you do order from this restaurant here is the manager's phone number (832)646-1821 and according to the person that gave me the phone number his name is Savio... you WILL need this number if you take a chance and order from this restaurant!

To be fair the food was good. I mean it wasn't the best, but it definitely wasn't the worse. But if you are looking for a place with courteous staff and just good customer service... keep looking because you won't find it here!

1
★☆☆☆☆

After being told by a co-worker about poor service she received from this restarurant I went out on a limb and ordered from them (I really wanted chinese food AND I wanted to get my food delivered) well I wish I would not have done this. I ordered beef and broccili and an extra side of vegetable egg rolls. The meal itself comes with 2 and the extra side is supposed to be 2...
I get my meal after waiting for a reasonable amount of time and rush back to my office (my lunch is almost over so I want to get a little in my stomach before I had to go back to work) and to my dismay
1. The order of vegetable egg rolls are the exact eggrolls that come with the meals. Now this would not be a problem if the egg rolls that came with the meal were not so small. I'm talkin about a 1 in diameter and 3 inches long... and an order of these is $2.00, while the pork egg rolls (which my co-worker ordered) are the traditional size (at least what i am used to which is about 2 1/2 inches in diameter and 5 inches long) and cost $2.50!
2. I didn't even get the extra eggrolls that I ordered!
I called the restaurant back right away and spoke with the same person that took my order. i told her the delivery person just left and I just noticed that I am missing my extra egg rolls. She asked if I would like to be able to get a credit for my next order or have the egg rolls brought to me, I said I want the egg rolls brought to me and that was that.
1 1/2 hours past and I had not gotten my egg rolls. So I call and I am told the driver says he placed the extra egg rolls in my bag. I tell them over and over again I did not get the extra eggrolls (there was a serious language barrier). At this point it is all about the principle since the egg rolls really weren't that good and only cost $2.00. I am eventually offered another credit, I say I don't want a credit, I want what I paid for today... today, not some other time, (especially since I am sure I won't be ordering from this restaurant again!). I then ask them if they THOUGHT they had actually given me the extra eggrolls that I ordered why didn't I get a call, 1st I am told they were too busy to call me, then I am told they did call but did not get an answer. I ask to speak w/ a manager and am given the phone is passed to someone else who gives me the manager's phone number! I call this phone number and don't get an answer....
I am not done with this issue, I will be calling the manager again and again until I get an answer.
Please don't patron this restaurant. The service was horrible and the way they talked to a paying customer (who even gave the delivery man a generous tip) was unexceptable. If you do order from this restaurant here is the manager's phone number (832)646-1821 and according to the person that gave me the phone number his name is Savio... you WILL need this number if you take a chance and order from this restaurant!

To be fair the food was good. I mean it wasn't the best, but it definitely wasn't the worse. But if you are looking for a place with courteous staff and just good customer service... keep looking because you won't find it here!

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