Texas Plumbing

★★★☆☆
32.9595 -96.7259
Map and Directions to Texas Plumbing

972-235-4169

642 N Interurban St

Richardson, TX

75081

Get Directions
2.5 10
Hi! Sign in to let us know how Texas Plumbing was?
Write a Review
Reviews 1 - 10 of 10.
.

I have been doing business with Texas Plumbing and Jerry Brown for several years and was really surprised at the response to their total lack of competence on this call. I work from home so I was able to "shadow" the repairman for the most part. This was a simple call and, by coincidence, I had the same exact thing done two years earlier.....unclog the AC drain line and replace two faucet cartridges......it was completed in less than 1 hour. Had no issue with the work or the payment....fair all the way around. This time it was quite a bit different to say the least. Instead of using an o2 cartridge to blow the line out (which worked perfectly fine in the past), he was trying to use and air compressor that maxed out at 70psi and to no ones surprise it wasn't working, To top it off, he broke the threaded pvc piping that went into the AC which left the threads in the connection.....we'll get back to that. After watching the repairman fumble around with the STILL clogged line and broken threads in the AC for over an hour, I decided I had to get involved. I went and got him my sprinkler head extractor tool to get the threads out and after watching him jack around with that for 10 minutes, I suggested that I hit the handle with a hammer while he turn it and what do you know it worked!......(even though he trashed my attachment by grabbing it with his channel locks in the wrong place) After several more trips to his truck, he replaced all the broken pvc and moved on to the line that was STILL clogged. Knowing that the air compressor simply wasnt going to work, I asked him if he had an o2 cartridges and he said no. So I suggested that we use my 6.5hp all vac to blow the line out. I went downstairs and got an attachment (used to blow up mattresses) switched the hose and what do you know the line was finally cleared two hours into the call. I was a little aggravated, to say the least, considering that I had been his apprentice and came up with all the ideas to solve the issue. Ill spare you the rest of the details, but I think you get the point. On to the cartridges, as I suspected, he had those knocked out in a timely fashionvery routine.

Invoice time rolls around and he smacks a $404 bill in front of me.I was a little put off by this considering all that had transpired. I called the owners and his wife answered stating that Jerry (the owner) wasnt in. Gave her a snapshot of what the issue was and we decided to wait until I could speak with Jerry. Jerry called me the following afternoon, we went through the scenario and he had the gall to offer me a 10% ($31.00) discount off the net of the bill for a job that should have taken under an hour and that I (the customer) had to be the apprentice for! He said that was the best he could do and I let him know that if that is the best he has not only lost a customer but all the many referrals that I have given them over the last 10 plus years. He didnt seem to concerned and I guess I shouldnt be too surprised given the experience I just had. Buyer bewareif encounter incompetent repairman JACKING around for 2 and a half hours, you are going to have to pay! In closing, I would hate to see what the bill would have been if I didnt do most of the work........

1
★☆☆☆☆

I have been doing business with Texas Plumbing and Jerry Brown for several years and was really surprised at the response to their total lack of competence on this call. I work from home so I was able to "shadow" the repairman for the most part. This was a simple call and, by coincidence, I had the same exact thing done two years earlier.....unclog the AC drain line and replace two faucet cartridges......it was completed in less than 1 hour. Had no issue with the work or the payment....fair all the way around. This time it was quite a bit different to say the least. Instead of using an o2 cartridge to blow the line out (which worked perfectly fine in the past), he was trying to use and air compressor that maxed out at 70psi and to no ones surprise it wasn't working, To top it off, he broke the threaded pvc piping that went into the AC which left the threads in the connection.....we'll get back to that. After watching the repairman fumble around with the STILL clogged line and broken threads in the AC for over an hour, I decided I had to get involved. I went and got him my sprinkler head extractor tool to get the threads out and after watching him jack around with that for 10 minutes, I suggested that I hit the handle with a hammer while he turn it and what do you know it worked!......(even though he trashed my attachment by grabbing it with his channel locks in the wrong place) After several more trips to his truck, he replaced all the broken pvc and moved on to the line that was STILL clogged. Knowing that the air compressor simply wasnt going to work, I asked him if he had an o2 cartridges and he said no. So I suggested that we use my 6.5hp all vac to blow the line out. I went downstairs and got an attachment (used to blow up mattresses) switched the hose and what do you know the line was finally cleared two hours into the call. I was a little aggravated, to say the least, considering that I had been his apprentice and came up with all the ideas to solve the issue. Ill spare you the rest of the details, but I think you get the point. On to the cartridges, as I suspected, he had those knocked out in a timely fashionvery routine.

Invoice time rolls around and he smacks a $404 bill in front of me.I was a little put off by this considering all that had transpired. I called the owners and his wife answered stating that Jerry (the owner) wasnt in. Gave her a snapshot of what the issue was and we decided to wait until I could speak with Jerry. Jerry called me the following afternoon, we went through the scenario and he had the gall to offer me a 10% ($31.00) discount off the net of the bill for a job that should have taken under an hour and that I (the customer) had to be the apprentice for! He said that was the best he could do and I let him know that if that is the best he has not only lost a customer but all the many referrals that I have given them over the last 10 plus years. He didnt seem to concerned and I guess I shouldnt be too surprised given the experience I just had. Buyer bewareif encounter incompetent repairman JACKING around for 2 and a half hours, you are going to have to pay! In closing, I would hate to see what the bill would have been if I didnt do most of the work........

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Was charged $825.00 to replace a water heater. It did take two trips and about an hour to do. But still.....my lawyer doesn't get paid that much!

1
★☆☆☆☆

Was charged $825.00 to replace a water heater. It did take two trips and about an hour to do. But still.....my lawyer doesn't get paid that much!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I called to make an appointment and the service person was on time. Upon arrival I described the issue and he wrote up a quote for over $400. I signed the estimate thinking it would take him several hours to fix the issue. After 30 minutes he left, went to Home Depot to buy $30 worth of PVC and then spent 45 minutes making the repair. In other words MAKE SURE YOU ASK WHAT THE BILLING RATE IS FOR YOUR JOB. I got taken to the cleaners and will not recommend these guys to anyone.

1
★☆☆☆☆

I called to make an appointment and the service person was on time. Upon arrival I described the issue and he wrote up a quote for over $400. I signed the estimate thinking it would take him several hours to fix the issue. After 30 minutes he left, went to Home Depot to buy $30 worth of PVC and then spent 45 minutes making the repair. In other words MAKE SURE YOU ASK WHAT THE BILLING RATE IS FOR YOUR JOB. I got taken to the cleaners and will not recommend these guys to anyone.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

never showed up ... i called them on they told me they would be out from 3;30 to 4;00 pm .... then never showed up ..three hours after the time frame they were to be here they called ..told me it would be tomorrow morning around 8 30 /// well here it is ..1;18 pm an still no show ... i recieved a call from another plumbing company that i had been passed off to them ... all the time my doughter an i are out of gas ..cant take a shower and cant cook ..this is no way to conduct business ... would not call them ..not dependable ...

1
★☆☆☆☆

never showed up ... i called them on they told me they would be out from 3;30 to 4;00 pm .... then never showed up ..three hours after the time frame they were to be here they called ..told me it would be tomorrow morning around 8 30 /// well here it is ..1;18 pm an still no show ... i recieved a call from another plumbing company that i had been passed off to them ... all the time my doughter an i are out of gas ..cant take a shower and cant cook ..this is no way to conduct business ... would not call them ..not dependable ...

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Over-Priced. 247 dollars to replace a connection hose to the hot water heater. Don't get me wrong, the tech gave me a price upfront, and stated it would take 30 mins to an hour to do the work. He was done in 10 minutes and still charged me 247.00. I just see how you expect to get repeat business with outrageous prices like that. Will never use them again.

1
★☆☆☆☆

Over-Priced. 247 dollars to replace a connection hose to the hot water heater. Don't get me wrong, the tech gave me a price upfront, and stated it would take 30 mins to an hour to do the work. He was done in 10 minutes and still charged me 247.00. I just see how you expect to get repeat business with outrageous prices like that. Will never use them again.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I called to make an appointment and the service person was on time. Upon arrival I described the issue and he wrote up a quote for over $400. I signed the estimate thinking it would take him several hours to fix the issue. After 30 minutes he left, went to Home Depot to buy $30 worth of PVC and then spent 45 minutes making the repair. In other words MAKE SURE YOU ASK WHAT THE BILLING RATE IS FOR YOUR JOB. I got taken to the cleaners and will not recommend these guys to anyone.

1
★☆☆☆☆

I called to make an appointment and the service person was on time. Upon arrival I described the issue and he wrote up a quote for over $400. I signed the estimate thinking it would take him several hours to fix the issue. After 30 minutes he left, went to Home Depot to buy $30 worth of PVC and then spent 45 minutes making the repair. In other words MAKE SURE YOU ASK WHAT THE BILLING RATE IS FOR YOUR JOB. I got taken to the cleaners and will not recommend these guys to anyone.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

One call and they were at my house within an hour. Paul quickly found the problem (leaking main water line) and provided a fair price to fix it. This is a pretty big job (replace the water main). Within hours the yard was dug, a new main line installed, and the ditch filled back in. They did a great job with no problems - and they did it fast! I would recommend them to friends and family.

5
★★★★★

One call and they were at my house within an hour. Paul quickly found the problem (leaking main water line) and provided a fair price to fix it. This is a pretty big job (replace the water main). Within hours the yard was dug, a new main line installed, and the ditch filled back in. They did a great job with no problems - and they did it fast! I would recommend them to friends and family.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Paul helped us out hugely! We had a waste water leak under the house and got several bids. Texas Plumbing was, by far, the most reasonable. They even told my husband what he could do himself to help save some of the total bill. We'll definitely use them again for any plumbing needs!

5
★★★★★

Paul helped us out hugely! We had a waste water leak under the house and got several bids. Texas Plumbing was, by far, the most reasonable. They even told my husband what he could do himself to help save some of the total bill. We'll definitely use them again for any plumbing needs!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Good company with great people. They can fix or repair just about anything that has to do with plumbing. Fast, reliable and honest to boot. Hard to find these days. Give Jerry a call he will cure your problem. Get licensed plumbers to do your job...it is worth it in the long run just for the peace of mind to know that it was done right the first time. They offer a Senior Citizen discount that was an added bonus. Jerry will give you an honest price for work...had a hot water heater replaced and the $ was the best quote I got...others wanted twice as much.

5
★★★★★

Good company with great people. They can fix or repair just about anything that has to do with plumbing. Fast, reliable and honest to boot. Hard to find these days. Give Jerry a call he will cure your problem. Get licensed plumbers to do your job...it is worth it in the long run just for the peace of mind to know that it was done right the first time. They offer a Senior Citizen discount that was an added bonus. Jerry will give you an honest price for work...had a hot water heater replaced and the $ was the best quote I got...others wanted twice as much.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Ask any professional and they'll tell you a water heater starts to lose its luster after about 10 years. If it's been well tended and serviced and insulated---it'll last longer. If you are in need of a good plumber or new water heater--look no further. Texas Plumbing in Richardson can fill the bill. They do remodeling and repairs. They also do drain and sewer cleaning---things homeowners can sometimes neglect. Give owner Jerry Brown a call. He'll tell you what you need and give you a fair quote.

4
★★★★☆

Ask any professional and they'll tell you a water heater starts to lose its luster after about 10 years. If it's been well tended and serviced and insulated---it'll last longer. If you are in need of a good plumber or new water heater--look no further. Texas Plumbing in Richardson can fill the bill. They do remodeling and repairs. They also do drain and sewer cleaning---things homeowners can sometimes neglect. Give owner Jerry Brown a call. He'll tell you what you need and give you a fair quote.

Was this review helpful to you?
Ratings_icons Ratings_icons