Tobacco Lane

★★★☆☆
  • 3900 Arlington Highlands Blvd Ste 129

    Arlington, TX 76012

    Map & Directions
  • 817-784-0022

About Tobacco Lane

Categories
  • Shopping
  • Cigarettes & Tobacco Stores

Shopping

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This place is awesome! Lots of great things to choose from, I bought a lighter there and I brought it back to be refilled and they gave it to this gentleman there that worked on them and he fixed it for me right away!! I like going into this store because when I ordered on the internet the cigars usually come very dry, and this store has a good selection at a reasonable price!

4
★★★★☆

This place is awesome! Lots of great things to choose from, I bought a lighter there and I brought it back to be refilled and they gave it to this gentleman there that worked on them and he fixed it for me right away!! I like going into this store because when I ordered on the internet the cigars usually come very dry, and this store has a good selection at a reasonable price!

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Poor customer service. Lied to my son when they sold him a Colibri lighter for my x-mas present last year, telling him it had a lifetime warranty and that if there was any problem with it, it could be returned with the original packaging and receipt.

Today I took it in for a replacement, the manager told Colibri was out of business and that they would not have told my son the product had a lifetime warranty. A Google searched showed Colibri is NOT out of business and the product carries a two year warranty. I've contacted Colibri for to remedy the issue.

The manager was very rude and not the least bit helpful. I asked for contact information for the owner, which he gave me and I will contact her during business hours at my earliest convenience.

This is a good example of how and why brick and mortar stores fail. I've never had a bad experience with an internet vendor when I needed product support. If this Tobacco Lane treats their customers in this manner, they will surely fail. I used this shop for cigar and accessory purchases several times yearly spending an average of $100 or more each visit, never again... I would have given them NO stars, but I was required to give them one.

1
★☆☆☆☆

Poor customer service. Lied to my son when they sold him a Colibri lighter for my x-mas present last year, telling him it had a lifetime warranty and that if there was any problem with it, it could be returned with the original packaging and receipt.

Today I took it in for a replacement, the manager told Colibri was out of business and that they would not have told my son the product had a lifetime warranty. A Google searched showed Colibri is NOT out of business and the product carries a two year warranty. I've contacted Colibri for to remedy the issue.

The manager was very rude and not the least bit helpful. I asked for contact information for the owner, which he gave me and I will contact her during business hours at my earliest convenience.

This is a good example of how and why brick and mortar stores fail. I've never had a bad experience with an internet vendor when I needed product support. If this Tobacco Lane treats their customers in this manner, they will surely fail. I used this shop for cigar and accessory purchases several times yearly spending an average of $100 or more each visit, never again... I would have given them NO stars, but I was required to give them one.

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Limited selection of cigars. Relatively friendly staff. Doesn't carry tinned tobacco. Will not order. Cluttered with statuary not related to smoking. Staff tends to ignore customer, but are friendly when approached.

2
★★☆☆☆

Limited selection of cigars. Relatively friendly staff. Doesn't carry tinned tobacco. Will not order. Cluttered with statuary not related to smoking. Staff tends to ignore customer, but are friendly when approached.

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.

This store has a great selection of lighters and also glass figurines. It is fun to browse through all the items they have on display. They has some unique gifts for the man or woman who has everything. It's a fun place to shop. They're open seven days a week.

4
★★★★☆

This store has a great selection of lighters and also glass figurines. It is fun to browse through all the items they have on display. They has some unique gifts for the man or woman who has everything. It's a fun place to shop. They're open seven days a week.

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