Pizza Hut

★☆☆☆☆
  • 2915 N Mesa St

    El Paso, TX 79902

    Map & Directions
  • 915-544-9818

About Pizza Hut

Categories
  • Pizza Restaurants
  • Chicken Wings
  • Restaurants
  • Food Delivery
Details
  • $
  • Carry Out
  • Family-Friendly Dining
  • Food Delivery
Hours
M-Th 11am-11pm, F-Sa 11am-midnight, Su 11am-11pm

Food

Food
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1.0 1
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We had the misfortunte of ordering delivery from this location many weeks ago, and we attempted to follow up with the store manager. He was not interested in our complaint, so we followed up at the corporate level. The corporate people replied with a personal letter, and a certificate good for one free large pizza. We attempted to redeem this certificate at the store location, but the manager (Fred May) refused to accept it. Turns out, he is not just the manager, he is that local store franchise owner. We contacted their corporate office again, they informed us that he had been notified to accept the certificate, but he still refused on a second attempt to redeem it. We will not order from any other Pizza Huts again after this experience.

PROS: Located next to the UTEP campus
CONS: Complete lack of customer care on the part of management

1
★☆☆☆☆

We had the misfortunte of ordering delivery from this location many weeks ago, and we attempted to follow up with the store manager. He was not interested in our complaint, so we followed up at the corporate level. The corporate people replied with a personal letter, and a certificate good for one free large pizza. We attempted to redeem this certificate at the store location, but the manager (Fred May) refused to accept it. Turns out, he is not just the manager, he is that local store franchise owner. We contacted their corporate office again, they informed us that he had been notified to accept the certificate, but he still refused on a second attempt to redeem it. We will not order from any other Pizza Huts again after this experience.

PROS: Located next to the UTEP campus
CONS: Complete lack of customer care on the part of management

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