Petco

★★☆☆☆
29.8321 -95.4828
Map and Directions to Petco

713-957-4341

12015 Northwest Fwy

Houston, TX

77092-4901

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2.0 3
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Reviews 1 - 3 of 3.
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I have had a hard time finding a groomer that knew what a bouvier was, and this store did. they took there time and gave her the breed cut that i asked for. the grooming staff is all new and they are so awesome and so very helpful. I also have a very shy border collie mix, and they have taken there time to make sure that she is taken care of and very relaxed. the salon manager and her groomer as well are very knowledgeable about grooming and the store or anything that i might need.

5
★★★★★

I have had a hard time finding a groomer that knew what a bouvier was, and this store did. they took there time and gave her the breed cut that i asked for. the grooming staff is all new and they are so awesome and so very helpful. I also have a very shy border collie mix, and they have taken there time to make sure that she is taken care of and very relaxed. the salon manager and her groomer as well are very knowledgeable about grooming and the store or anything that i might need.

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I went to this Petco to buy fish for our first aquarium. Two sales associates were talking to each other and after waiting for 10 minutes I walked over to them. They asked if needed help I told them yes. They said okay and went right back to their personal conversation. That is the second time the customer service has been of poor quality. I will never go to another Petco again.

1
★☆☆☆☆

I went to this Petco to buy fish for our first aquarium. Two sales associates were talking to each other and after waiting for 10 minutes I walked over to them. They asked if needed help I told them yes. They said okay and went right back to their personal conversation. That is the second time the customer service has been of poor quality. I will never go to another Petco again.

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0 out of 1 people found this review helpful.

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I went to this Petco location today on my lunch hour and I was appalled. The animals were in filthy cages, old food was in several cages. The cat houses had not been cleaned and there were several tanks with dead and/or dying fish. I would not purchase anything from this location. I spoke to the manager and was told that someone comes in to clean 3 times a week. I found this hard to believe. I also noticed several employees just standing around with all this cleaning that needed to be done. After being in the store for quite a long time, someone finally approached and asked if we needed help. HECK NO!!!!!!!! I am genuinely concerned for the health of the animals at this location. The smell that hits you in the face when you walk in would be enough to deter any prospective customers.This is a poor excuse for a pet store and a poor excuse for a manager.

2
★★☆☆☆

I went to this Petco location today on my lunch hour and I was appalled. The animals were in filthy cages, old food was in several cages. The cat houses had not been cleaned and there were several tanks with dead and/or dying fish. I would not purchase anything from this location. I spoke to the manager and was told that someone comes in to clean 3 times a week. I found this hard to believe. I also noticed several employees just standing around with all this cleaning that needed to be done. After being in the store for quite a long time, someone finally approached and asked if we needed help. HECK NO!!!!!!!! I am genuinely concerned for the health of the animals at this location. The smell that hits you in the face when you walk in would be enough to deter any prospective customers.This is a poor excuse for a pet store and a poor excuse for a manager.

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0 out of 1 people found this review helpful.

Message from Petco

At Petco, we believe in providing complete care for the pets we love. Whether your pets have wings, tails, paws or claws, when you visit a Petco store or shop on petco.com, you'll find the best available products to care for their phyisical, mental, social and emotional needs.

• Complete care for the pets in your family
• Natural and Advanced nutrition options
• Community events for pets and pet parents
• Grooming, training and vaccination options
• Knowledgeable store partners who'll gladly answer your questions

We also offer a wide array of small animals, reptiles and fish and supplies for a variety of pets.

With our Pals Rewards program, you'll get 5% back on every purchase and get your rewards immediately via email. Go to palsrewards.com for details.

Go to petco.com to shop 24/7 and sign up for Repeat Delivery.. Pet Stores,Pet Specialty,Complete Pet Care,Pet Adoptions,Cat Food,Dog Food,Grooming,Natural Dog Food,Natural Cat Food,Dog Training,Vaccinations,Cat Care,Aquarium and Aquatic Supplies,Small Animal Supplies,Companion Animals,Pet Food,Natural and Advanced Nutrition,Dog and Cat Supplies,Birds,Reptiles,Fish,Free Seminars,Pet-friendly Events,Pet-friendly Shopping Environment

Provided_by_yp_88_25

Editorial from

Food, toys, treats, health care, training supplies and services for dogs, cats and other pets. Adoption and grooming also available.

Key Points

  • Petco. The Power of Together.