KRJ Management

★★★☆☆
Professional Community Association Management
  • 1800 Augusta Dr Ste 200

    Houston, TX 77057

    Map & Directions
  • 713-783-4640

About KRJ Management

Hours
8:00 a.m. to 5:00 p.m. Monday thru Friday. Emergency service is available 24 hours a day.
3.2333 30
Hi! Sign in to let us know how KRJ Management was?
Write a Review
.

#KRJ does nothing to stop the HOA from bullying residents at my condo. They pick and choose who they want to fine (the people they do not like). There is a spot allocated for vendors only, yet they only tag cars of people they dont like if

3
★★★★★

#KRJ does nothing to stop the HOA from bullying residents at my condo. They pick and choose who they want to fine (the people they do not like). There is a spot allocated for vendors only, yet they only tag cars of people they dont like if

.

..."Extremely rude and unprofessional managers", ..."non responsive to maintenance issues", ..."won't return my emails reporting management issues on property",... "was hung up on by KRJ management when reporting sink stoppage", ..."maintenance workers sloppy and overspray painted the bricks and sidewalks", ... "maintenance workers are illegal aliens whom cannot speak English", "manager lied about repairs", ... "management won't repair structural damages", ..." do not feel safe on property, KRJ manager incited neighbor conflict, ... "KRJ manager related to tenant on property and will not enforce rules on that tenant",... "I didn't feel safe going to their offices because of the line of people there making complaints about failure of managers to act on issues" 100% of all consumereport participants who own or rent on KRJ managed properties reported rude, non-responsive, and biased managers, abuse of discretion, and failure to uphold their fiduciary duty. Owners and occupants reported efforts to mount lawsuits against KRJ Management

1
★☆☆☆☆

..."Extremely rude and unprofessional managers", ..."non responsive to maintenance issues", ..."won't return my emails reporting management issues on property",... "was hung up on by KRJ management when reporting sink stoppage", ..."maintenance workers sloppy and overspray painted the bricks and sidewalks", ... "maintenance workers are illegal aliens whom cannot speak English", "manager lied about repairs", ... "management won't repair structural damages", ..." do not feel safe on property, KRJ manager incited neighbor conflict, ... "KRJ manager related to tenant on property and will not enforce rules on that tenant",... "I didn't feel safe going to their offices because of the line of people there making complaints about failure of managers to act on issues" 100% of all consumereport participants who own or rent on KRJ managed properties reported rude, non-responsive, and biased managers, abuse of discretion, and failure to uphold their fiduciary duty. Owners and occupants reported efforts to mount lawsuits against KRJ Management

Was this review helpful to you?
Ratings_icons Ratings_icons

.

absolutely horrendous!!! inaccurate accounting practices and have no intention of ever working for or helping the people they are accountable too.

3
★★★★★

absolutely horrendous!!! inaccurate accounting practices and have no intention of ever working for or helping the people they are accountable too.

.

Paula is the manager I've worked with over at KRJ. She always treats me nicely, and seems like she actually cares about my problem. KRJ has been a good management company.\r

3
★★★★★

Paula is the manager I've worked with over at KRJ. She always treats me nicely, and seems like she actually cares about my problem. KRJ has been a good management company.\r

.

I have worked with KRJ for quite some time. I have found them to be professional, responsive, and extremely honest. I would happily recommend them as a management company.

3
★★★★★

I have worked with KRJ for quite some time. I have found them to be professional, responsive, and extremely honest. I would happily recommend them as a management company.

.

Bitsy is the person managing our complex and what I'm about to write is shared by many tenants I've spoken with.\r
Bitsy is unhelpful ,arrogant,condescending,argumentative,bossy,and generally a very \r
unpleasant person to deal with.\r
She

3
★★★★★

Bitsy is the person managing our complex and what I'm about to write is shared by many tenants I've spoken with.\r
Bitsy is unhelpful ,arrogant,condescending,argumentative,bossy,and generally a very \r
unpleasant person to deal with.\r
She

.

I own a condo that is managed by this sub-par company. Unprofessional, unethical, absent, a rip-off.....I won't waste any more words on this horrendous company as I've already wasted time and money on them

3
★★★★★

I own a condo that is managed by this sub-par company. Unprofessional, unethical, absent, a rip-off.....I won't waste any more words on this horrendous company as I've already wasted time and money on them

.

Even though, as a resident, I gave them all the information required. When my info was needed, they simply ignored it and caused me a lot of trouble. I don't even think they have a simple spreadsheet with the residents' basic information.

3
★★★★★

Even though, as a resident, I gave them all the information required. When my info was needed, they simply ignored it and caused me a lot of trouble. I don't even think they have a simple spreadsheet with the residents' basic information.

.

I wish that I could give KRJ zero stars.\r
Karla Boulous manages the property where my family lives, and she and KRJ are completely unresponsive to requests from residents. She has known for two months that an exterior door does not lock,

3
★★★★★

I wish that I could give KRJ zero stars.\r
Karla Boulous manages the property where my family lives, and she and KRJ are completely unresponsive to requests from residents. She has known for two months that an exterior door does not lock,

.

KRJ removed property from my balcony with out calling or notifying me that they were going to do so. They lied and said that they left messages for me but I have a computerized system voice mail system and I can for a fact know that they

3
★★★★★

KRJ removed property from my balcony with out calling or notifying me that they were going to do so. They lied and said that they left messages for me but I have a computerized system voice mail system and I can for a fact know that they

.

We cannot image who would possibly give KRJ any type of positive rating. The employees are absolutely unscrupulous, rude, unprofessional, incapable, and uneducated property managers. If you like being hung up on, having repairs take over a

3
★★★★★

We cannot image who would possibly give KRJ any type of positive rating. The employees are absolutely unscrupulous, rude, unprofessional, incapable, and uneducated property managers. If you like being hung up on, having repairs take over a

.

Whenever I call I speak with BJ and she is very professional and always solves the problem for me. I have been acquainted with KRJ for two years and anytime I have a concern they address it and resolve it to my satisfaction.

3
★★★★★

Whenever I call I speak with BJ and she is very professional and always solves the problem for me. I have been acquainted with KRJ for two years and anytime I have a concern they address it and resolve it to my satisfaction.

.

KRJ Management is the best Management company i've worked with as a homeowner and board member. The are available 24-7, respond immediately to emergency and do detailed research prior to presenting bids/quote to board members for work to be performed. They do not fly by the seat of their pants, they are detailed and well informed.
Management companies have a thankless jobs working with crazy homeowners and even crazier board members.
KRJ handles all this extremely well, follows by-laws, keeps finances in control and the board members well informed and checks and balances with the money! no hanky panky there, thank you very much!!!
Thank you very much for a great job at our complex!

2
★★★★★

KRJ Management is the best Management company i've worked with as a homeowner and board member. The are available 24-7, respond immediately to emergency and do detailed research prior to presenting bids/quote to board members for work to be performed. They do not fly by the seat of their pants, they are detailed and well informed.
Management companies have a thankless jobs working with crazy homeowners and even crazier board members.
KRJ handles all this extremely well, follows by-laws, keeps finances in control and the board members well informed and checks and balances with the money! no hanky panky there, thank you very much!!!
Thank you very much for a great job at our complex!

.

KRJ lacks customer service and common courtesy!

0
★☆☆☆☆

KRJ lacks customer service and common courtesy!

.

Whoever gave the good review regarding KRJ Management MUST own the place or have some other vested interest.

These are rude people and not helpful to the people who employ them. They claim to have 'too many' complexes to know what goes on at any one of them. I am not the only one at this complex to have had a negative experience with them.
MY ADVICE.... GO ELSEWHERE... If someone had told me about the management here... I would never have moved in here.

0
★☆☆☆☆

Whoever gave the good review regarding KRJ Management MUST own the place or have some other vested interest.

These are rude people and not helpful to the people who employ them. They claim to have 'too many' complexes to know what goes on at any one of them. I am not the only one at this complex to have had a negative experience with them.
MY ADVICE.... GO ELSEWHERE... If someone had told me about the management here... I would never have moved in here.

Pros: no pros

Cons: many negatives

.

My perspective is that of a homeowner and subsequently a board member. I grant there may be some effective employees at KRJ, but I've not met a single one. KRJ has been horrifically ineffective:

----The simplest requests take months to complete, and that only occurs when a board member or resident follows up again and again and again. In many cases, after months of delay and confusion, the problem is simply handed back to a resident to resolve. Only Comcast provides worse service.

----- The service providers KRJ sends to our property are bottom of the barrel -- low quality yet costly. We could do just as badly selecting vendors at random out of the Yellow Pages. One would expect KRJ to have a large cadre of qualified providers, but we see no evidence of that, and in many cases, hire our own provider to resolve problems created by KRJ's provider.

------ KRJ should be the keeper of "tribal knowledge", legal records, meeting minutes, etc. If that is occurring at all, it is associated with the individual property manager, and when that person leaves KRJ, so does the documentation. We discovered years of important records simply vanished.

------- KRJ appears to be a loose confederation of individuals, not a company. If there is any resource sharing, any process, any value add, its not visible to me.

Its hard to imagine why this property has tolerated this comically poor performance from KRJ for so long. I am pressuring the current board to find another firm. Money spent with KRJ is wasted.

0
★☆☆☆☆

My perspective is that of a homeowner and subsequently a board member. I grant there may be some effective employees at KRJ, but I've not met a single one. KRJ has been horrifically ineffective:

----The simplest requests take months to complete, and that only occurs when a board member or resident follows up again and again and again. In many cases, after months of delay and confusion, the problem is simply handed back to a resident to resolve. Only Comcast provides worse service.

----- The service providers KRJ sends to our property are bottom of the barrel -- low quality yet costly. We could do just as badly selecting vendors at random out of the Yellow Pages. One would expect KRJ to have a large cadre of qualified providers, but we see no evidence of that, and in many cases, hire our own provider to resolve problems created by KRJ's provider.

------ KRJ should be the keeper of "tribal knowledge", legal records, meeting minutes, etc. If that is occurring at all, it is associated with the individual property manager, and when that person leaves KRJ, so does the documentation. We discovered years of important records simply vanished.

------- KRJ appears to be a loose confederation of individuals, not a company. If there is any resource sharing, any process, any value add, its not visible to me.

Its hard to imagine why this property has tolerated this comically poor performance from KRJ for so long. I am pressuring the current board to find another firm. Money spent with KRJ is wasted.

Pros: Gee--cant think of any

Cons: inept, ineffective, disorganized, no process, no leaders

.

KRJ manages our townhouse association. Unfortunately, their response to repair issues is completely sub-par, which is a great issue when you live at a property that is approaching its fourth decade. They are completely non-responsive to communication attempts, failing to return messages and seemingly rarely available to actually answer phone calls directly. Any work requests appear to disappear into a completely opaque workflow that makes no provisions to inform those impacted by the delays. Basically, they appear to lack any sort of customer service approach to their business.

I speak to this as a tenant of one of their properties and not as an association board member, but in short, I would recommend avoiding using KRJ.

0
★☆☆☆☆

KRJ manages our townhouse association. Unfortunately, their response to repair issues is completely sub-par, which is a great issue when you live at a property that is approaching its fourth decade. They are completely non-responsive to communication attempts, failing to return messages and seemingly rarely available to actually answer phone calls directly. Any work requests appear to disappear into a completely opaque workflow that makes no provisions to inform those impacted by the delays. Basically, they appear to lack any sort of customer service approach to their business.

I speak to this as a tenant of one of their properties and not as an association board member, but in short, I would recommend avoiding using KRJ.

Pros: hopefully cheap

Cons: non-existent communication, poor attitudes

.

I have lived in a KRJ managed property for 8 years and have had nothing but nice experiences with them. I am now on the board of directors for my property and work closely with KRJ to maintain our property. I can attest first hand to some of the nasty people that live in any of these communities who like to feel important by blaming the management company for everything under the sun. To be honest, if my job was to respond to complainers who report the most miniscule of issues, I would be pretty bad in responding myself. In a limited amount of time in a given day, one has to tend to the most important issues and let the meaningless complaints fall by the wayside. I think many condo owners expect to be treated like a tenant at an apartment complex where all your maintenance is the responsibility of the landlord. We each own our own condo and that means that sometimes, you are responsible for yourself and your own property. Also remember that HOA dues are not set by the management company, but by the board of directors. KRJ and Veronica in particular have expertly managed our property during normal times and during major renovations and construction projects. I would recommend KRJ to anyone.

2
★★★★★

I have lived in a KRJ managed property for 8 years and have had nothing but nice experiences with them. I am now on the board of directors for my property and work closely with KRJ to maintain our property. I can attest first hand to some of the nasty people that live in any of these communities who like to feel important by blaming the management company for everything under the sun. To be honest, if my job was to respond to complainers who report the most miniscule of issues, I would be pretty bad in responding myself. In a limited amount of time in a given day, one has to tend to the most important issues and let the meaningless complaints fall by the wayside. I think many condo owners expect to be treated like a tenant at an apartment complex where all your maintenance is the responsibility of the landlord. We each own our own condo and that means that sometimes, you are responsible for yourself and your own property. Also remember that HOA dues are not set by the management company, but by the board of directors. KRJ and Veronica in particular have expertly managed our property during normal times and during major renovations and construction projects. I would recommend KRJ to anyone.

.

I am not familiar with the full operation. They did take close to one year to resolve roofing damage issues from last years hurricane. But..in particular, employee Veronica LeBlanc is totally rude, discourteous and inconsiderate. She seems to take the job and the individual residents for granted. She is pushy and arrogant. Tired of her for sure and she has no business in customer service.

1
★★☆☆☆

I am not familiar with the full operation. They did take close to one year to resolve roofing damage issues from last years hurricane. But..in particular, employee Veronica LeBlanc is totally rude, discourteous and inconsiderate. She seems to take the job and the individual residents for granted. She is pushy and arrogant. Tired of her for sure and she has no business in customer service.

.

How is KRJ still running?!?!?! I thought it was just my contact there, but now after reading several other reviews, it sounds like the vast majority of the employees there are inadequet.
I know thier job must be very difficult with people's requests coming in all the time, but that is your job, find a way to deal with it, manage it, communicate it, and resolve it or get out of the business. I'm beyond disspointed in thier management services, and I cannot believe we are still working with them as a community.

0
★☆☆☆☆

How is KRJ still running?!?!?! I thought it was just my contact there, but now after reading several other reviews, it sounds like the vast majority of the employees there are inadequet.
I know thier job must be very difficult with people's requests coming in all the time, but that is your job, find a way to deal with it, manage it, communicate it, and resolve it or get out of the business. I'm beyond disspointed in thier management services, and I cannot believe we are still working with them as a community.

Pros: location to thier office

Cons: Too many to list

.

Each manager, who most seem to have limited education at best, are over burdened with properties -- they manage 11 or 12 each, they have NO support staff, they have one burned out construction manager who is supposed to oversee the all 130 plus properties they manage, and they are operated by one of the most ineffective motivators of staff--Collins Oakley
He provides no support for his staff and calls them names when they drop the ball. I'd say from a macro perspective, the company fails all around. Last, should Houston suffer another hurricane, and your property sustains damage, do not expect guidance from KRJ as they have no idea about their insurance, which is terrible by the way in named storms, how to process claims, properly fix the damage, etc. Truthfully, if you are small enough, you might consider self-managing before hiring KRJ.

0
★☆☆☆☆

Each manager, who most seem to have limited education at best, are over burdened with properties -- they manage 11 or 12 each, they have NO support staff, they have one burned out construction manager who is supposed to oversee the all 130 plus properties they manage, and they are operated by one of the most ineffective motivators of staff--Collins Oakley
He provides no support for his staff and calls them names when they drop the ball. I'd say from a macro perspective, the company fails all around. Last, should Houston suffer another hurricane, and your property sustains damage, do not expect guidance from KRJ as they have no idea about their insurance, which is terrible by the way in named storms, how to process claims, properly fix the damage, etc. Truthfully, if you are small enough, you might consider self-managing before hiring KRJ.

Pros: They seem to be accurate when it comes to accounting.

Cons: Everything other than accounting!

.

I have not huge issues with KRJ... Yes they could be quick to respond to reuests, but what managment company is. My monthly fees are the lowest in the general area.

Room for improvment but overall not bad

2
★★★★☆

I have not huge issues with KRJ... Yes they could be quick to respond to reuests, but what managment company is. My monthly fees are the lowest in the general area.

Room for improvment but overall not bad

Pros: Realtivley Cheap

Cons: Could be more responsive

.

Just like in one review, I don't understand how they got 4 out of 5 stars! They are the worse company ever. They're overpriced, under-performing! I don't understand how they can justify their monthly fees or what their basis is. Stay away from any property that's managed by KRJ. I'm worried I won't be able to sell my property due to the outrageous HOA fees.

0
★☆☆☆☆

Just like in one review, I don't understand how they got 4 out of 5 stars! They are the worse company ever. They're overpriced, under-performing! I don't understand how they can justify their monthly fees or what their basis is. Stay away from any property that's managed by KRJ. I'm worried I won't be able to sell my property due to the outrageous HOA fees.

Pros: None I can think of.

Cons: Everything you can imagine...staff, fees, customer service.

.

horrible management company.

one thing i would like to know....if everyone gives this company 1 star rating (lowest), how can the overall rating be a 4 our of 5? makes no sense.

0
★☆☆☆☆

horrible management company.

one thing i would like to know....if everyone gives this company 1 star rating (lowest), how can the overall rating be a 4 our of 5? makes no sense.

Pros: out of 3 years, i know of one thing they have done well

Cons: high fees and unresponsive service

.

grass really high look bad galleria area nice area we have really dark at night thanks michelle cashio

0
★☆☆☆☆

grass really high look bad galleria area nice area we have really dark at night thanks michelle cashio

Pros: area looks dirty

Cons: could look better

.

I'm concerned about a family member who is considering purchasing a property operated by KRJ. Can anyone tell me if they have had good or bad experiences with particular people working for KRJ? Do they take care of their properties and the owners? Please tell me about your experience. Thanks.

0
★☆☆☆☆

I'm concerned about a family member who is considering purchasing a property operated by KRJ. Can anyone tell me if they have had good or bad experiences with particular people working for KRJ? Do they take care of their properties and the owners? Please tell me about your experience. Thanks.

Pros: Convenience to downtown

Cons: The Management Company

.

The Board of Trustee should be better oganized ....Prices for monthy maintenance dues are insane.
People around the neighborhood are rude , noise and etc....

0
★☆☆☆☆

The Board of Trustee should be better oganized ....Prices for monthy maintenance dues are insane.
People around the neighborhood are rude , noise and etc....

Pros: Resturants

Cons: No good living area

.

Aside from paying outrageous maintenance fees for a place built in 1980, I have to deal with these people. Each time I have contacted KRJ over problems (ie: maintenance, crime on the property, broken gates, etc), they have been absolutely unresponsive or get one of those "what do you want me to do about it?" attitudes. Horrible service. Beware: stay away from properties managed by KRJ!

0
★☆☆☆☆

Aside from paying outrageous maintenance fees for a place built in 1980, I have to deal with these people. Each time I have contacted KRJ over problems (ie: maintenance, crime on the property, broken gates, etc), they have been absolutely unresponsive or get one of those "what do you want me to do about it?" attitudes. Horrible service. Beware: stay away from properties managed by KRJ!

Pros: None

Cons: Absolutely poor service

.

This is the worst management company in all of Houston. They do not follow through with any complaints, they allow people to trash their apartments and its surroundings especially the ones who own their own apt/townhouse. Would never recommend this management company.

0
★☆☆☆☆

This is the worst management company in all of Houston. They do not follow through with any complaints, they allow people to trash their apartments and its surroundings especially the ones who own their own apt/townhouse. Would never recommend this management company.

.

I live in Ethan's Glen, a great and quite townhome community, which is under the management of Krj Management and their infamous and myopic employee, Collins Oakley. One afternoon I received a phone call from Mr. Oakley about an issue he had with me, or so he thought. I had been out of town and there was no way the issue could have been connected with me. I attempted to tell Mr. Oakley this and I have never been treated so rudely in my professional life. Beware of Mr. Collins Oakley.

0
★☆☆☆☆

I live in Ethan's Glen, a great and quite townhome community, which is under the management of Krj Management and their infamous and myopic employee, Collins Oakley. One afternoon I received a phone call from Mr. Oakley about an issue he had with me, or so he thought. I had been out of town and there was no way the issue could have been connected with me. I attempted to tell Mr. Oakley this and I have never been treated so rudely in my professional life. Beware of Mr. Collins Oakley.

Pros: Central Location in Houston

Cons: No internet site to electronically pay monthly maintenance fee; Collins Oakley

 

Wait, you're the expert.

If you've been to or used KRJ Management, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review