Southwest Lincoln Mercury

This was by far the best car buying experience I've had. The salesmen were all really nice and I never once felt pressured into making too quick of a decision for my purchase. Highly recommended!

As a woman, buying a car can be intimidating. When I first arrived at the dealership the sales staff was prompt, polite, and very helpful. I wanted to look at the new MKX. After researching online and on Southwest?s website I called one of their internet sales people Marc Black and he answered all my questions right over the phone. When I arrived at the dealership to test drive the vehicle not only was the vehicle we discussed there, but he also took the time and effort to have it cleaned up before I got there. I drove the vehicle and wow what an amazing car. After driving the Lexus, Acura, and BMW, the MKX was last on my list and in this case I saved the best for last. It was quieter, smoother, and more luxurious than any of the imports, and it was a lot more car for the money. Thanks to Marc and the Southwest team I am enjoying my car and only spent about 30 minutes in the dealership.

Pros: Prompt curtious service and a no haggle approach to pricing vehicles.

Cons: none, this place rocks.

I live in Dallas, Texas, and had decided I would like to own a Nissan Murano. I found a 2007 Murano on their website and asked for a quote on the vehicle.

The next day (Thursday) around noon, I talked with the dealership. I was told the vehicle was only available under a contingent sales contract, as the previous owner was using it as a trade-in and had not yet taken possession of their new vehicle. That transaction was scheduled to be completed on Monday, June 25th, and the Murano could then be bought on that day.

We discussed the vehicle more, and I was quoted a price. We then began to discuss the need to put a deposit down to hold the vehicle until Saturday, June 23rd, which was the soonest I could get to Houston to see and test-drive the vehicle. I agreed to provide a deposit. The salesman said that they would have to work on pricing paperwork and would follow up with me on the deposit.

The salesman called me a couple of hours later and told me that, since the transaction on the Murano had not been completed, they could not accept a deposit on it. I was assured I was "first in line" to purchase it.

Saturday morning, June 23rd, I left Dallas at 10AM, headed for Houston. At 12:30PM, while in transit, the Internet salesman called me and said the Murano was "being shown." I told the salesman I was still about an hour away from the dealership. The salesman assured me that I was "first in line" for the vehicle.

At 1:30PM, the salesman called again and said the vehicle had been sold by another salesman. They had just signed a contingent sales contract with another buyer.

At 2:00PM I arrived at the dealership. I was told that the salesman were just doing as they were told. I complained about the waste of my time and gas. The initial salesman I worked with apologized and gave me $40 as compensation for gas.

After wasting 10 hours of my life and 600 miles on my wife's car, I'm right back where I started.

Cons: Cannot be trused in an Internet transaction