Advantage BMW Midtown

★★★★★
  • 1305 Gray Street

    Houston, TX 77002

    Map & Directions
  • 713-289-1200

About Advantage BMW Midtown

Categories
  • Auto Dealers
  • Custom Car Dealers
  • New Car Dealers
  • Used Car Dealers
  • BMW
  • BMW
  • BMW
  • BMW
  • BMW
  • BMW
Details
  • BMW
Hours
M-F 7am-7pm, Sa 7am-6pm, Su Closed
Payment Options
  • American Express
  • Cash
  • Check
  • Diners Club
  • Discover
  • Financing
  • Invoice
  • MasterCard
  • Visa
Brands
  • BMW
Services
  • Air Filter Replacement
  • Battery Service
  • Brake Diagnosis/Inspection/Replacement
  • Cabin Filter Replacement
  • Car Wash
  • Check Engine Light Diagnosis
  • Detailing
  • Electrical System Diagnosis
  • Engine Diagnosis
  • Fluid Top-Off
  • Flush Coolant
  • Flush Transmission
  • Fuel Filter Replacement
  • Fuel Injector Service
  • Heating
  • Cooling Diagnosis
  • Multi-Point Inspection
  • New Battery
  • New Brake Pads/Shoes (Front & Rear)
  • New Tires
  • Oil
  • Filter Change
  • Filter Change (Premium)
  • Power Steering Service
  • Replace Brake Fluid
  • Spark Plug Replacement
  • Suspension Diagnosis
  • Timing Belt Replacement
  • Tire Rotation
  • Wheel Alignment (4WD, AWD, FWD, RWD)
  • Wheel Balance
  • Wiper Blade Replacement

Automotive

Automotive
More choices in Houston:
Resultset_next

Wild West Motoplex

22515 Katy Fwy Katy, TX

Resultset_next

British Usa

1210 College Ave Houston, AK

5.0 16
Hi! Sign in to let us know how Advantage BMW Midtown was?
Write a Review
.

Watch out Everybody they are scammers.... I purchased a car from them on Jan. 19th from their pre-owned dept. Nice looking car with 41690 miles but guess what ?? Check engine light was on and by checking they told me it might be just a sensor defiantly I didn't expect it would be a big problem... clean car fax and then they told it an as is still didn't expect it would be a big deal. I purchased the car took the dealer to check the purpose of the check engine light and here is the surprise. they told me this car wont ever pass emission which by the way expire next month and it has a major problem with the engine that requires the whole engine to be out. asking how much would be they told it's going to be $7800 to get fixed. I almost got a heart attack. I called them and mentioned this to the sales man he said he is going to talk to the manager and I got a phone call from the manger telling me "we are really sorry for the inconvenience but it's an as is kind of a sale we cant really help much" then he mentioned if I need to go and trade in the car towards another car they'd try to help. give them the benefit of the doubt went over there and guess what they offered me way less than what I originally paid on the car and i didn't even have the car more than 2 weeks. I lost my $3000 down payment. I almost agreed on it but i didn't feel comfortable doing the deal as I requested talking to the general manager and guess what again "OH he just..." Oh he came back after i left " oh he is out of town and won't be able to come today" ...... I didn't expect that way from a reputable dealer but this is what I got as far as my own experience. I wanted to share it with everybody just to make sure they don't fall in my mistake. I have all the documents to support my case and if anybody wants to have look let me know and I'll be more than happy to share this... Be careful and don't ever by any vehicle from them unless it has warranty and I won't be surprised if they would find a reason not to help even with their own warranty as I read before over here.

1
★☆☆☆☆

Watch out Everybody they are scammers.... I purchased a car from them on Jan. 19th from their pre-owned dept. Nice looking car with 41690 miles but guess what ?? Check engine light was on and by checking they told me it might be just a sensor defiantly I didn't expect it would be a big problem... clean car fax and then they told it an as is still didn't expect it would be a big deal. I purchased the car took the dealer to check the purpose of the check engine light and here is the surprise. they told me this car wont ever pass emission which by the way expire next month and it has a major problem with the engine that requires the whole engine to be out. asking how much would be they told it's going to be $7800 to get fixed. I almost got a heart attack. I called them and mentioned this to the sales man he said he is going to talk to the manager and I got a phone call from the manger telling me "we are really sorry for the inconvenience but it's an as is kind of a sale we cant really help much" then he mentioned if I need to go and trade in the car towards another car they'd try to help. give them the benefit of the doubt went over there and guess what they offered me way less than what I originally paid on the car and i didn't even have the car more than 2 weeks. I lost my $3000 down payment. I almost agreed on it but i didn't feel comfortable doing the deal as I requested talking to the general manager and guess what again "OH he just..." Oh he came back after i left " oh he is out of town and won't be able to come today" ...... I didn't expect that way from a reputable dealer but this is what I got as far as my own experience. I wanted to share it with everybody just to make sure they don't fall in my mistake. I have all the documents to support my case and if anybody wants to have look let me know and I'll be more than happy to share this... Be careful and don't ever by any vehicle from them unless it has warranty and I won't be surprised if they would find a reason not to help even with their own warranty as I read before over here.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Left with a bad taste in my mouth. Was looking to help my daughter buy a car, but we left there in disgust. I don't understand how they stay in business while treated customers so poorly. Maybe it was just a bad day?

3
★★★★★

Left with a bad taste in my mouth. Was looking to help my daughter buy a car, but we left there in disgust. I don't understand how they stay in business while treated customers so poorly. Maybe it was just a bad day?

.

This place is really awesome. They are super busy and I can see why now. This dealership really goes the extra mile to keep their customers happy. They believe in always doing the right thing. I will continue to do business with them

3
★★★★★

This place is really awesome. They are super busy and I can see why now. This dealership really goes the extra mile to keep their customers happy. They believe in always doing the right thing. I will continue to do business with them

.

Stacy is a truly exceptional Service Advisor. I will buy another BMW when the time comes because of that advisor.

5
★★★★★

Stacy is a truly exceptional Service Advisor. I will buy another BMW when the time comes because of that advisor.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I was very pleased with the recent care, attention and service provided. Mr. King was very helpful and I appreciated the speed with which my car was handled by the service team. Thank you.

5
★★★★★

I was very pleased with the recent care, attention and service provided. Mr. King was very helpful and I appreciated the speed with which my car was handled by the service team. Thank you.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Justin is extremely good...a pleasure to deal with.

3
★★★★★

Justin is extremely good...a pleasure to deal with.

.

I've purchased from Advantage before, and my experience this time around will encourage me to visit the dealer again.

5
★★★★★

I've purchased from Advantage before, and my experience this time around will encourage me to visit the dealer again.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I had a great experience! My SUVs oil change and tire rotation was done quickly... and my car was washed... also!

5
★★★★★

I had a great experience! My SUVs oil change and tire rotation was done quickly... and my car was washed... also!

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

Rusty was my service advisor. He is great!! Everyone was just great! I have used other BMW dealers for service but your dealer by far is truly exceptional! I will recommend to everyone.

3
★★★★★

Rusty was my service advisor. He is great!! Everyone was just great! I have used other BMW dealers for service but your dealer by far is truly exceptional! I will recommend to everyone.

.

Everything was great! We had no problems what so ever! We were very happy with everything! Thanks so much!

5
★★★★★

Everything was great! We had no problems what so ever! We were very happy with everything! Thanks so much!

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

It is great that I am able to drop off my car, get a loaner, and not worry about a thing! Love it!

3
★★★★★

It is great that I am able to drop off my car, get a loaner, and not worry about a thing! Love it!

.

Always have a great experience - it

3
★★★★★

Always have a great experience - it

.

I was quickly given a loaner car (whew!) I was called each day with updates and everything I asked for was done! My service rep, Gustavo was terrific.

5
★★★★★

I was quickly given a loaner car (whew!) I was called each day with updates and everything I asked for was done! My service rep, Gustavo was terrific.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I had a truly exceptional experience, I never thought buying a car could be that easy, a billion times better experience than my last two BMW purchases else where

3
★★★★★

I had a truly exceptional experience, I never thought buying a car could be that easy, a billion times better experience than my last two BMW purchases else where

.

for the last 3 years i have had my lease car in every 6 weeks. they have lost it, (meaning someone else was out driving my car) never have the parts and that includes tires and have to keep it for 3-5 days, never have a loaner and treat

3
★★★★★

for the last 3 years i have had my lease car in every 6 weeks. they have lost it, (meaning someone else was out driving my car) never have the parts and that includes tires and have to keep it for 3-5 days, never have a loaner and treat

Cons: horrific experience

.

I have tried going to this place several times since it's downtown, where I work. Apparently, they know they have captive customers and don't bother to make any effort at treating them nicely. My husband and I have two late model BMWs and all three times we've gone to this place they've been rude, inattentive and unable to think outside the box. This is some of the worst customer service in Houston - I've had better service at the GAP. If you MUST go to a BMW dealer (i.e. you're under warranty, a.k.a. you're sentenced to be tortured by bad service until your warranty runs out), try BMW North or Momentum Katy (the Momentum on the SW freeway is just as bad as this midtown Advantage, if not worse). Otherwise, go to Key Auto Werks inside the loop - they'll make you realize that the sole reason BMW Dealer Service exists is to torment drivers who have the misfortune of owning cars still under warranty.

PROS: location - but that's not enough
CONS: insanely, mind-bogglingly bad customer service

1
★☆☆☆☆

I have tried going to this place several times since it's downtown, where I work. Apparently, they know they have captive customers and don't bother to make any effort at treating them nicely. My husband and I have two late model BMWs and all three times we've gone to this place they've been rude, inattentive and unable to think outside the box. This is some of the worst customer service in Houston - I've had better service at the GAP. If you MUST go to a BMW dealer (i.e. you're under warranty, a.k.a. you're sentenced to be tortured by bad service until your warranty runs out), try BMW North or Momentum Katy (the Momentum on the SW freeway is just as bad as this midtown Advantage, if not worse). Otherwise, go to Key Auto Werks inside the loop - they'll make you realize that the sole reason BMW Dealer Service exists is to torment drivers who have the misfortune of owning cars still under warranty.

PROS: location - but that's not enough
CONS: insanely, mind-bogglingly bad customer service

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

Message from Advantage BMW Midtown

 

Wait, you're the expert.

If you've been to or used Advantage BMW Midtown, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review