Texas Trailer Man

★☆☆☆☆
  • 2411 Thomas Rd 200

    Fort Worth, TX 76117

    Map & Directions
  • 817-759-1950

Transportation & Storage

Transportation & Storage
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I go into Texas Trailer Man today, there is no-one in the small showroom area but the owner Bill is at his desk typing. I say hi and Bill says?I?ll be with you in a minute; I?m in the middle of writing an e-mail? No problem I say. So I wonder around the little showroom until I have looked at everything in the place. I?m standing there quietly waiting while he keeps typing. At this point the wait is so long and it?s only me and him in the office it starts to feel awkward. Finally he stops typing but picks up a pen and starts to write. I figure he?s making some final notes and is finally going to ask how he can help. He writes for a while but then starts typing again. The whole time he never looks at me. I?ve been standing there at least 4 or 5 minutes. So I reach out and get one of Bill?s business cards and say I?ll just call you in a little while. Very rudely Bill says what is it that you want that is such a hurry?! I?m shocked and before I can answer he says ?if you can wait about 3 minutes I?ll be with you? again I?m shocked and I say you want me to stand here for three more minutes? No thanks, never mind. Now Bill is really angry and demanding to know what I want and I?m just trying to leave. But I don?t get out the door before he barks at me ?A**hole!? Wow, I?ve never experienced customer service like that before

0
★☆☆☆☆

I go into Texas Trailer Man today, there is no-one in the small showroom area but the owner Bill is at his desk typing. I say hi and Bill says?I?ll be with you in a minute; I?m in the middle of writing an e-mail? No problem I say. So I wonder around the little showroom until I have looked at everything in the place. I?m standing there quietly waiting while he keeps typing. At this point the wait is so long and it?s only me and him in the office it starts to feel awkward. Finally he stops typing but picks up a pen and starts to write. I figure he?s making some final notes and is finally going to ask how he can help. He writes for a while but then starts typing again. The whole time he never looks at me. I?ve been standing there at least 4 or 5 minutes. So I reach out and get one of Bill?s business cards and say I?ll just call you in a little while. Very rudely Bill says what is it that you want that is such a hurry?! I?m shocked and before I can answer he says ?if you can wait about 3 minutes I?ll be with you? again I?m shocked and I say you want me to stand here for three more minutes? No thanks, never mind. Now Bill is really angry and demanding to know what I want and I?m just trying to leave. But I don?t get out the door before he barks at me ?A**hole!? Wow, I?ve never experienced customer service like that before

 

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