Escom Electronic Security Company

★★★☆☆
3.0 2
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As a small builder doing high end work, we are always looking for subcontractors and specialists that we can count on to be competent and do at least what they promise to deliver (if not a little more). The home security system business has always been a little frustrating for us (and many other builders) because the choices are limited to either majors such as Broadview, ADT or the like, or small operations with maybe one or two experienced principals.

Escom/ Kyle had come as a referral from a security system installer that left the residential market for commercial work. Since the person making the referral had been a good subcontractor, we took a chance on Kyle and put him to work on two projects including our own home. From the start, the service was disappointing and it was clear that he was in over his head. The security systems are functional, however, we've had to go to other installers to clean up some really goofy mistakes made by Escom.

Most problematic though has been the realization that - after repeated calls to Escom to request that they provide us with the original (system) software for a video surveillance operating system - they have refused to deliver. We suspect that they bootlegged the software rather than provide the packaged bundle that we paid for, and so now they can't give us the software, or documentation that we should have recieved at the time of installation.

Basically, Escom is one young, inexperienced guy trying to noodle his way through each job. Our recommendation: stay clear of Escom.

0
★☆☆☆☆

As a small builder doing high end work, we are always looking for subcontractors and specialists that we can count on to be competent and do at least what they promise to deliver (if not a little more). The home security system business has always been a little frustrating for us (and many other builders) because the choices are limited to either majors such as Broadview, ADT or the like, or small operations with maybe one or two experienced principals.

Escom/ Kyle had come as a referral from a security system installer that left the residential market for commercial work. Since the person making the referral had been a good subcontractor, we took a chance on Kyle and put him to work on two projects including our own home. From the start, the service was disappointing and it was clear that he was in over his head. The security systems are functional, however, we've had to go to other installers to clean up some really goofy mistakes made by Escom.

Most problematic though has been the realization that - after repeated calls to Escom to request that they provide us with the original (system) software for a video surveillance operating system - they have refused to deliver. We suspect that they bootlegged the software rather than provide the packaged bundle that we paid for, and so now they can't give us the software, or documentation that we should have recieved at the time of installation.

Basically, Escom is one young, inexperienced guy trying to noodle his way through each job. Our recommendation: stay clear of Escom.

Cons: inexperienced, service and follow through

.

These guys are awesome. They are VERY nice and do a great installation. They are affordable and also they don't tie you down with those pesky 3 year contracts like other companies do!! Their services work well and their security systems are efficient. I highly recommend!!

2
★★★★★

These guys are awesome. They are VERY nice and do a great installation. They are affordable and also they don't tie you down with those pesky 3 year contracts like other companies do!! Their services work well and their security systems are efficient. I highly recommend!!

Pros: efficient security system, kind workers, very knowledgable

 

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