Rigsby Veterinary Clinic

★★★★☆
29.3983 -98.3962
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210-648-3183

4831 Rigsby Ave

San Antonio, TX

78222

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About Rigsby Veterinary Clinic

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Reviews 1 - 39 of 39.
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This should be raided as a -5 unfortunately this does not allow you to do it. I have had it with this place no matter how convenient it is, its not worth your time and your pets time. The employees are so rude and not very knowledgeable. I personally have waited for over 10 minutes on the phone just to answer a question. Should you get an opportunity to see them they dont even acknowledge you when you walk in to the clinic you can stand there and they never look up and give me eye contact !!.. Not sure what has happened to this clinic, but I will no longer spend my MONEY or my pets preciouss time here again.
You are the consumer without you no company will be able to thrive.

1
★☆☆☆☆

This should be raided as a -5 unfortunately this does not allow you to do it. I have had it with this place no matter how convenient it is, its not worth your time and your pets time. The employees are so rude and not very knowledgeable. I personally have waited for over 10 minutes on the phone just to answer a question. Should you get an opportunity to see them they dont even acknowledge you when you walk in to the clinic you can stand there and they never look up and give me eye contact !!.. Not sure what has happened to this clinic, but I will no longer spend my MONEY or my pets preciouss time here again.
You are the consumer without you no company will be able to thrive.

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1 out of 1 people found this review helpful.

.

I have been going to Dr. Luke Proctor for years. I would not take my animals anywhere else. He has gone above and beyond to help my animals. He and his staff truly care about helping my loved pets get better. When I board my dogs they never seem stressed when I return. Sondra takes excellent care of them. She seems to treat my babies as if they were her own. Thanks again,,

5
★★★★★

I have been going to Dr. Luke Proctor for years. I would not take my animals anywhere else. He has gone above and beyond to help my animals. He and his staff truly care about helping my loved pets get better. When I board my dogs they never seem stressed when I return. Sondra takes excellent care of them. She seems to treat my babies as if they were her own. Thanks again,,

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0 out of 1 people found this review helpful.

.

I love Dr. Luke Proctor and his staff at Rigsby Veterinary Clinic. He has been taking care of my beloved pets since 2000. He is always compassionate and I feel like he loves my pets just as much as I do. He goes above and beyond to make sure I understand how to care for my pets. My daughter states she wants to treat animals just like he does when she grows up. Love this place can't say enough about them. I have even seen Dr. Sheryl Proctor and Dr. Gonzalez. This is a great Place! I will keep coming back. Love you guys!!

5
★★★★★

I love Dr. Luke Proctor and his staff at Rigsby Veterinary Clinic. He has been taking care of my beloved pets since 2000. He is always compassionate and I feel like he loves my pets just as much as I do. He goes above and beyond to make sure I understand how to care for my pets. My daughter states she wants to treat animals just like he does when she grows up. Love this place can't say enough about them. I have even seen Dr. Sheryl Proctor and Dr. Gonzalez. This is a great Place! I will keep coming back. Love you guys!!

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1 out of 2 people found this review helpful.

.

I had a cat emergency this morning and have NEVER seen such GROSS incompetence and such ignorant and uncaring staff. I brought the cat in at 8:00 and was greeted by a front office with clients, but the staff was busy talking in the back and couldn't be bothered. When an overweight blonde guy did show up, he pretended to be preoccupied with reading material, and ignored everybody while reading. When I finally grabbed his attention, he said he would call a technician to take my animal to the back. After 10 minutes, I asked him if he was going to do ANYTHING, and once again said he would get a tech but the vet wasnt there yet. I asked him to assist, but he did nothing. Fearing for the health of the animal, I took him to another vets office, and he died later in the day. I'm sure that the critical time wasted here sentenced the animal to death. Avoid this wretched establishment unless you like dead cats.

1
★☆☆☆☆

I had a cat emergency this morning and have NEVER seen such GROSS incompetence and such ignorant and uncaring staff. I brought the cat in at 8:00 and was greeted by a front office with clients, but the staff was busy talking in the back and couldn't be bothered. When an overweight blonde guy did show up, he pretended to be preoccupied with reading material, and ignored everybody while reading. When I finally grabbed his attention, he said he would call a technician to take my animal to the back. After 10 minutes, I asked him if he was going to do ANYTHING, and once again said he would get a tech but the vet wasnt there yet. I asked him to assist, but he did nothing. Fearing for the health of the animal, I took him to another vets office, and he died later in the day. I'm sure that the critical time wasted here sentenced the animal to death. Avoid this wretched establishment unless you like dead cats.

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1 out of 2 people found this review helpful.

.

We have been going to this vet for almost 10 years. They have cared for our 3 dogs and cat. I can't complain. They have given our pets great care and very reasonably priced. It's hard to believe all the other negative reviews that people post here. I'm assuming they are maybe exagerating and had a bad day themselves.

5
★★★★★

We have been going to this vet for almost 10 years. They have cared for our 3 dogs and cat. I can't complain. They have given our pets great care and very reasonably priced. It's hard to believe all the other negative reviews that people post here. I'm assuming they are maybe exagerating and had a bad day themselves.

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1 out of 2 people found this review helpful.

.

This is the BEST Vet clinic in town!!!! Dr Proctor and ALL the Dr's in the clinic are world class. They care and give you options for your animals health care. I have 2 cats 5 dogs and have always had the best care and concern from this vet. I would NEVER go anywhere else. You can tell they all do their job because they love animals.

5
★★★★★

This is the BEST Vet clinic in town!!!! Dr Proctor and ALL the Dr's in the clinic are world class. They care and give you options for your animals health care. I have 2 cats 5 dogs and have always had the best care and concern from this vet. I would NEVER go anywhere else. You can tell they all do their job because they love animals.

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1 out of 2 people found this review helpful.

.

I took my cat there for what i thought was a broken leg. Instead it was a broken hip I didn't have money for surgery. The staff were very compassionate I had to put my cat to sleep. A few days later they sent me and my family a sympathy card when we needed most. I highly recommend taking animals there, because they are caring.

5
★★★★★

I took my cat there for what i thought was a broken leg. Instead it was a broken hip I didn't have money for surgery. The staff were very compassionate I had to put my cat to sleep. A few days later they sent me and my family a sympathy card when we needed most. I highly recommend taking animals there, because they are caring.

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1 out of 2 people found this review helpful.

.

Our experience with Dr. Horace Proctor at Rigsby Vet has been very positive. It is obvious that he loves animals and his job. He is very good at educating pet owners. He is very patient, compassionate and takes his time with the pet owner and is considerate about cost of care. He is easy to talk to and never in a rush. When we had to put our two beloved elderly cats, Kipes and Robin, to sleep, we could not have had a more caring vet. His office has always been clean. I highly recommend this vet.

5
★★★★★

Our experience with Dr. Horace Proctor at Rigsby Vet has been very positive. It is obvious that he loves animals and his job. He is very good at educating pet owners. He is very patient, compassionate and takes his time with the pet owner and is considerate about cost of care. He is easy to talk to and never in a rush. When we had to put our two beloved elderly cats, Kipes and Robin, to sleep, we could not have had a more caring vet. His office has always been clean. I highly recommend this vet.

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1 out of 2 people found this review helpful.

.

I don't know about the quality of vet services, but their customer service leaves something to be desired. The lady on the phone was short with me, rude, and placed me on hold for an extended length of time after asking her for some basic prices. If that was the famous "Sara" mentioned in all of these reviews, I don't understand her popularity. The lady who answered the phone at Affordable Pet Care on Grissom was very nice and extremely helpful. The cost may be a little more, but I'm willing to pay an extra $10 for the quality of service.

1
★☆☆☆☆

I don't know about the quality of vet services, but their customer service leaves something to be desired. The lady on the phone was short with me, rude, and placed me on hold for an extended length of time after asking her for some basic prices. If that was the famous "Sara" mentioned in all of these reviews, I don't understand her popularity. The lady who answered the phone at Affordable Pet Care on Grissom was very nice and extremely helpful. The cost may be a little more, but I'm willing to pay an extra $10 for the quality of service.

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1 out of 2 people found this review helpful.

.

Dr Luke Proctor and Dr Cheryl Proctor are both excellent veterinarians. Not only do they care about the animal deeply, but they care about the prices that are given to the owners and try to make the best care affordable. This is a very wonderful veterinary clinic with fantastic people. It is obvious that whomever would put anything even half way derragotory on this page does not know the clinic or the veterinarians very well. They will also, not hesitate to tell clients what they are doing wrong for the pets. But, there again, this is in the pets best interest. If you can't handle it and care for, commit, or love your animal like you should, and like the animal deserves, then you shouldn't have the privilege of owning one. And, while I am at it, get your pets spayed and neutered. Stop giving in to the unwanted pet population that is euthanized every year by millions. Take care of them...they depend on you. You are their vioce.

5
★★★★★

Dr Luke Proctor and Dr Cheryl Proctor are both excellent veterinarians. Not only do they care about the animal deeply, but they care about the prices that are given to the owners and try to make the best care affordable. This is a very wonderful veterinary clinic with fantastic people. It is obvious that whomever would put anything even half way derragotory on this page does not know the clinic or the veterinarians very well. They will also, not hesitate to tell clients what they are doing wrong for the pets. But, there again, this is in the pets best interest. If you can't handle it and care for, commit, or love your animal like you should, and like the animal deserves, then you shouldn't have the privilege of owning one. And, while I am at it, get your pets spayed and neutered. Stop giving in to the unwanted pet population that is euthanized every year by millions. Take care of them...they depend on you. You are their vioce.

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1 out of 2 people found this review helpful.

.

Have been going to Rigsby Clinic for longer than Dr Procter has been there and have had no problems until yesterday(10-18-10). I took one of my cats to have his claws clipped. I held him and the tech did the back-no problem. Started to do the front and he got a little grumpy and p.o.'d. By the time she had finished that one she said she was going to take him to the back to finish the other. After a fairly long wait and hearing him really squalling she brought him out and said she got all but one done and he was just too agitated.
I took him up front and was informed it would be $20. Last year he had it done and it was $8. When my Mom called to question the charge she was informed it was $20 because he had acted up and it took 4 people to hold him down. I guess I was charged $4 for each person for their time. Not a happy camper.

3
★★★☆☆

Have been going to Rigsby Clinic for longer than Dr Procter has been there and have had no problems until yesterday(10-18-10). I took one of my cats to have his claws clipped. I held him and the tech did the back-no problem. Started to do the front and he got a little grumpy and p.o.'d. By the time she had finished that one she said she was going to take him to the back to finish the other. After a fairly long wait and hearing him really squalling she brought him out and said she got all but one done and he was just too agitated.
I took him up front and was informed it would be $20. Last year he had it done and it was $8. When my Mom called to question the charge she was informed it was $20 because he had acted up and it took 4 people to hold him down. I guess I was charged $4 for each person for their time. Not a happy camper.

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1 out of 2 people found this review helpful.

.

I have NEVER in my 5 years of going to Rigsby had a problem. I have 3 dogs and 2 cats all to which visit Dr. Proctor and his staff regularly. Dr. Proctor has spayed and neutered all of them. He has the lowest prices in San Antonio BY FAR and has never been rude or unhelpful to me, my friends and family who go there, OR anyone that I've seen in the clinic. The staff as well are extremely compassionate. I have been in there when it was very busy and yet someone had the time to acknowlage me and reassure me that I will be helped as soon as possible. My pets have also stayed there plenty of times and they are always so happy and healthy looking (which is such a relief since i have gone to other vets and i pick my pets up and they look like they are sickly) There is NEVER a long wait and they accept walk-ins which is also always a short wait. The service is excellent and will continue using Rigsby Vet Clinic for as long as I live. I have never met a more friendly, outgoing, and supported staff. Dr. Proctor is doing a great job. KEEP UP THE GREAT WORK

5
★★★★★

I have NEVER in my 5 years of going to Rigsby had a problem. I have 3 dogs and 2 cats all to which visit Dr. Proctor and his staff regularly. Dr. Proctor has spayed and neutered all of them. He has the lowest prices in San Antonio BY FAR and has never been rude or unhelpful to me, my friends and family who go there, OR anyone that I've seen in the clinic. The staff as well are extremely compassionate. I have been in there when it was very busy and yet someone had the time to acknowlage me and reassure me that I will be helped as soon as possible. My pets have also stayed there plenty of times and they are always so happy and healthy looking (which is such a relief since i have gone to other vets and i pick my pets up and they look like they are sickly) There is NEVER a long wait and they accept walk-ins which is also always a short wait. The service is excellent and will continue using Rigsby Vet Clinic for as long as I live. I have never met a more friendly, outgoing, and supported staff. Dr. Proctor is doing a great job. KEEP UP THE GREAT WORK

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1 out of 2 people found this review helpful.

.

Rigsby Vet Clinic is by far the best clinic! I have always had such wonderful service and the staff is great. Sarah is absolutely WONDERFUL and is always so nice and helpful.
Everytime I have any questions or concerns, Dr. Proctor is always willing to help me and explain to me in an understanding matter. Rigby's prices are better than reasonable, in fact they are the cheapest I have seen. I have recommended this clinic to several friends who have also LOVE the staff, the doctor, and the service. I will never go anywhere else and strongly recommended it!!!

5
★★★★★

Rigsby Vet Clinic is by far the best clinic! I have always had such wonderful service and the staff is great. Sarah is absolutely WONDERFUL and is always so nice and helpful.
Everytime I have any questions or concerns, Dr. Proctor is always willing to help me and explain to me in an understanding matter. Rigby's prices are better than reasonable, in fact they are the cheapest I have seen. I have recommended this clinic to several friends who have also LOVE the staff, the doctor, and the service. I will never go anywhere else and strongly recommended it!!!

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1 out of 2 people found this review helpful.

.

I have been seeing Dr. Proctor for 10 years and he is the best vet in the state of Texas. I have been to other vets in San Antonio and he is by far the best one! His staff is so considerate and Sarah is the best. She is very helpful and willing to do everything she can to help the clients and their pets. I have boarded there PLENTY of times and have always left a deposit. And about the flea pill, that is a MANDATORY thing. As soon as they take the dog/cat back they get the capstar (flea pill). Wouldn't you want money down in case something happened to your BELOVED pet? I know that I sure would. I would never just leave them and say I'll be back here. I always leave a deposit and let them know an amount that I would want them to treat my pet with. Would you ever leave your child and just say I will be back? No most people wouldn't! You know everyone who has "bad experiences" leave negative posts but not enough people who have good experiences leave good posts. They just go on their way and continue seeing the vet they love so much. Which is DR. LUKE PROCTOR. So I just want everyone out there to know that this clinic does everything they can to make sure the clients and their pets are WELL TAKEN CARE OF. And by the way if they were money hungry then the prices would be ridicilous, and that is not the case. They are probably one of the cheapest vets in San Antonio, TX.

5
★★★★★

I have been seeing Dr. Proctor for 10 years and he is the best vet in the state of Texas. I have been to other vets in San Antonio and he is by far the best one! His staff is so considerate and Sarah is the best. She is very helpful and willing to do everything she can to help the clients and their pets. I have boarded there PLENTY of times and have always left a deposit. And about the flea pill, that is a MANDATORY thing. As soon as they take the dog/cat back they get the capstar (flea pill). Wouldn't you want money down in case something happened to your BELOVED pet? I know that I sure would. I would never just leave them and say I'll be back here. I always leave a deposit and let them know an amount that I would want them to treat my pet with. Would you ever leave your child and just say I will be back? No most people wouldn't! You know everyone who has "bad experiences" leave negative posts but not enough people who have good experiences leave good posts. They just go on their way and continue seeing the vet they love so much. Which is DR. LUKE PROCTOR. So I just want everyone out there to know that this clinic does everything they can to make sure the clients and their pets are WELL TAKEN CARE OF. And by the way if they were money hungry then the prices would be ridicilous, and that is not the case. They are probably one of the cheapest vets in San Antonio, TX.

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1 out of 2 people found this review helpful.

.

I have been using Dr. Proctor for over 4 years now. He is a very good vet. He never charges for unnecssary tests. Sarah is great and very helpful to me when I call. I have many dogs and have sent other pet owners there. Sheryl Proctor is one of the vets there and she is great too. I highly reccomend this clinic to others. There prices are great too.

5
★★★★★

I have been using Dr. Proctor for over 4 years now. He is a very good vet. He never charges for unnecssary tests. Sarah is great and very helpful to me when I call. I have many dogs and have sent other pet owners there. Sheryl Proctor is one of the vets there and she is great too. I highly reccomend this clinic to others. There prices are great too.

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1 out of 2 people found this review helpful.

.

This Doctor ( Horace Luke Proctor ) has very bad bed-side manner's and very disrespectful toward any animal's, (example) of having no compassion toward your pet / animal's
The place is very dirty and slowly becoming unsafe for your pet's to be there.
The previous Doctor was Doctor Burcher's who once owned Rigsby Veterinary Clinic on Rigsby Ave..
Doctor Burcher had compassion toward your pet / animal's know matter what and kept the clinic clean and friendly.
Since "Dr. Horace Luke Proctor" has taken over the Clinic it's has went down hill and not so friendly and can be rude toward you and disrespecting your pet's health as well.

I find Dr. Horace Luke Proctor to be "RESPONSIBLE for my beloved pet dying on his exam table" under his care and the staff they would not let me in the exam room with my pet to be by her side while she laid dying alone My beloved pet meant the world to me.

His staff gave me no options or did not ask me any questions when I took her in for an emergency. They just took her to the back without me and wouldn't let me back there with her.

This is not a Clinic for Pet's /animal's to be taken to if you love your pet's / animal. I know for a fact that they won't get the right health care and you will lose your pet / animal.
I' ll never go back to that place as long as he is the owner / Doctor of Rigsby Clinic.I would not RECOMMEND anyone to take your pet's or animal to this clinic if you want to keep them in good health ..... Dr. Horace Luke Proctor has no intention of taking care of your pet / pet's but has the intention of taking your money and being irresponsibly toward your pet health care !!

THE HORROR OF IT ALL THEY COULDN'T SEND ME A SYMPATHY CARD BUT THEY SURE SENT ME A NICE BIG BILL.

1
★☆☆☆☆

This Doctor ( Horace Luke Proctor ) has very bad bed-side manner's and very disrespectful toward any animal's, (example) of having no compassion toward your pet / animal's
The place is very dirty and slowly becoming unsafe for your pet's to be there.
The previous Doctor was Doctor Burcher's who once owned Rigsby Veterinary Clinic on Rigsby Ave..
Doctor Burcher had compassion toward your pet / animal's know matter what and kept the clinic clean and friendly.
Since "Dr. Horace Luke Proctor" has taken over the Clinic it's has went down hill and not so friendly and can be rude toward you and disrespecting your pet's health as well.

I find Dr. Horace Luke Proctor to be "RESPONSIBLE for my beloved pet dying on his exam table" under his care and the staff they would not let me in the exam room with my pet to be by her side while she laid dying alone My beloved pet meant the world to me.

His staff gave me no options or did not ask me any questions when I took her in for an emergency. They just took her to the back without me and wouldn't let me back there with her.

This is not a Clinic for Pet's /animal's to be taken to if you love your pet's / animal. I know for a fact that they won't get the right health care and you will lose your pet / animal.
I' ll never go back to that place as long as he is the owner / Doctor of Rigsby Clinic.I would not RECOMMEND anyone to take your pet's or animal to this clinic if you want to keep them in good health ..... Dr. Horace Luke Proctor has no intention of taking care of your pet / pet's but has the intention of taking your money and being irresponsibly toward your pet health care !!

THE HORROR OF IT ALL THEY COULDN'T SEND ME A SYMPATHY CARD BUT THEY SURE SENT ME A NICE BIG BILL.

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1 out of 3 people found this review helpful.

.

I was scheduled for surgery on monday at 6am and I took My Rufus to be boarded there at Rigsby Animal Hospital .

First the Staff office manager decides to have the staff to tell me I have to leave a deposit .
Rufus has been there for the five years of his life! It wasnt like he was a new patient there. Well the office manager never even bother to come out to talk to me.

This place all it wants is your Money!!!! Beware !!!!

My Rufus is like Family like many of your beloved pets are.

So as most Vets close at noon on Saturday I returned and picked up my rufus to take it to a "Better AnimaL HOSPITAL " who Respects Animals and People!!!!

I have pet insurance that I pay dearly for my Rufus and all the office manager concern was a Deposit !!!

Like if i was ever going to leave my Beloved Pet and not ever pick Him Up!!!..

They were so concerned for Money !!!

So besides worried about Surgery Monday Morning I had to look for another Annimal Hospital to take Care of My Beloved Pet in 3 hours that Saturday Morning!!!!

What Selfish People !!!!That Work and Own this Rigsby Annimal Hospital!!!!

This Place has gone Down Hill ever since someone else has Taken it Over!!!!!

Beware!!!!! "Selfish Money Hungry People"!!!! So Beware!!!!

Take your Beloved Pets to Someone who Really Cares!!!

And that office Managers Name was Sarah Who didnt Care!!!!! to come out to talk to me in person!!!!
Plus the Owner never even returned My Call !!!! Or Cared about what had Happened!!!!

Update :
The Owner Never Returned my Call on this Compliant!!!!

But Sahara the Office Manager did her Job and made sure she sent me a Bill for $4.00 for the flee pill when he didnt stay There!!! And was picked up right after i had left him there I turned around and went back to pick up my Dog!!

As I Said This Place is Money Hungry!!!!

Gee forget about Me Having 3 hours to look for another place before Surgery!!!!!

And the Gas I spent going there 2 times!!!!

I Will "Never Return To This Place"!!!!!!!

1
★☆☆☆☆

I was scheduled for surgery on monday at 6am and I took My Rufus to be boarded there at Rigsby Animal Hospital .

First the Staff office manager decides to have the staff to tell me I have to leave a deposit .
Rufus has been there for the five years of his life! It wasnt like he was a new patient there. Well the office manager never even bother to come out to talk to me.

This place all it wants is your Money!!!! Beware !!!!

My Rufus is like Family like many of your beloved pets are.

So as most Vets close at noon on Saturday I returned and picked up my rufus to take it to a "Better AnimaL HOSPITAL " who Respects Animals and People!!!!

I have pet insurance that I pay dearly for my Rufus and all the office manager concern was a Deposit !!!

Like if i was ever going to leave my Beloved Pet and not ever pick Him Up!!!..

They were so concerned for Money !!!

So besides worried about Surgery Monday Morning I had to look for another Annimal Hospital to take Care of My Beloved Pet in 3 hours that Saturday Morning!!!!

What Selfish People !!!!That Work and Own this Rigsby Annimal Hospital!!!!

This Place has gone Down Hill ever since someone else has Taken it Over!!!!!

Beware!!!!! "Selfish Money Hungry People"!!!! So Beware!!!!

Take your Beloved Pets to Someone who Really Cares!!!

And that office Managers Name was Sarah Who didnt Care!!!!! to come out to talk to me in person!!!!
Plus the Owner never even returned My Call !!!! Or Cared about what had Happened!!!!

Update :
The Owner Never Returned my Call on this Compliant!!!!

But Sahara the Office Manager did her Job and made sure she sent me a Bill for $4.00 for the flee pill when he didnt stay There!!! And was picked up right after i had left him there I turned around and went back to pick up my Dog!!

As I Said This Place is Money Hungry!!!!

Gee forget about Me Having 3 hours to look for another place before Surgery!!!!!

And the Gas I spent going there 2 times!!!!

I Will "Never Return To This Place"!!!!!!!

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1 out of 2 people found this review helpful.

.

the staff their are very rude , and uncaring they dont care about peoples pets just money, i had been going there for over ten years they have ruined this vets office . i miss dr bercher he was the best. the prices have gone up way up for what they dont give extra service they are very rude. dr procter is ok he has a vet lady who is awful and mean. i will never go back and i will get my family and friends to know what happen to me at his office.

1
★☆☆☆☆

the staff their are very rude , and uncaring they dont care about peoples pets just money, i had been going there for over ten years they have ruined this vets office . i miss dr bercher he was the best. the prices have gone up way up for what they dont give extra service they are very rude. dr procter is ok he has a vet lady who is awful and mean. i will never go back and i will get my family and friends to know what happen to me at his office.

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1 out of 1 people found this review helpful.

.

We have been very pleased with Dr. Proctor. We had to put our two 13 year old cats to sleep, at seperate times, and it was heartbreaking. Dr. Proctor was very caring and he was very concerned about our cats. He is very knowledgeable and takes a real interest in his care for animals.

5
★★★★★

We have been very pleased with Dr. Proctor. We had to put our two 13 year old cats to sleep, at seperate times, and it was heartbreaking. Dr. Proctor was very caring and he was very concerned about our cats. He is very knowledgeable and takes a real interest in his care for animals.

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1 out of 2 people found this review helpful.

.

I drive across town (from the Northside to the Southside) because we trust Dr. Proctor and his staff. They have helped me keep my beloved dog healthy and happy! It's worth the trip to go where I have absolute confidence in her care!

5
★★★★★

I drive across town (from the Northside to the Southside) because we trust Dr. Proctor and his staff. They have helped me keep my beloved dog healthy and happy! It's worth the trip to go where I have absolute confidence in her care!

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1 out of 2 people found this review helpful.

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I think Dr. Luke Proctor is an outstanding vet. He is very knowledgeable, compassionate and understanding. He takes the time to educate pet owners and does not "rush" the office visit. So far I have had no problems with him or his office staff. The Rigsby Animal Hospital has become much busier under Dr. Proctor's ownership, which is probably ample proof of his expertise and caring.

I took my cats to Dr. Burchers several years ago. He treated a large abscess under my cat's chin with a single antibiotic shot. When the abscess came back a week or two later, Dr. Burchers retreated the cat and stated that the "heat" of the infection had caused the reinfection. I had no idea what he actually meant by "heat", and personally thought that the paucity of the initial antibiotic treatment was more likely to blame. I didn't return to the Rigsby Animal Hospital until it changed hands. He was a nice man, but I wouldn't use him as a "Gold Standard" for subsequent vets.

5
★★★★★

I think Dr. Luke Proctor is an outstanding vet. He is very knowledgeable, compassionate and understanding. He takes the time to educate pet owners and does not "rush" the office visit. So far I have had no problems with him or his office staff. The Rigsby Animal Hospital has become much busier under Dr. Proctor's ownership, which is probably ample proof of his expertise and caring.

I took my cats to Dr. Burchers several years ago. He treated a large abscess under my cat's chin with a single antibiotic shot. When the abscess came back a week or two later, Dr. Burchers retreated the cat and stated that the "heat" of the infection had caused the reinfection. I had no idea what he actually meant by "heat", and personally thought that the paucity of the initial antibiotic treatment was more likely to blame. I didn't return to the Rigsby Animal Hospital until it changed hands. He was a nice man, but I wouldn't use him as a "Gold Standard" for subsequent vets.

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1 out of 3 people found this review helpful.

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Dr. Proctor is okay. He works with breeders, but he can be harsh. His staff leaves everything to be desired. They are rude to clients, leave animals unattended, and basically just don't care. He has changed staff multiple times, but still doesn't seem to attract quality. He's good on some prices, bad on others. I would give him two stars and his staff none. Too bad Dr. Burchers isn't still there. He was always a delight.

1
★☆☆☆☆

Dr. Proctor is okay. He works with breeders, but he can be harsh. His staff leaves everything to be desired. They are rude to clients, leave animals unattended, and basically just don't care. He has changed staff multiple times, but still doesn't seem to attract quality. He's good on some prices, bad on others. I would give him two stars and his staff none. Too bad Dr. Burchers isn't still there. He was always a delight.

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2 out of 3 people found this review helpful.

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I wish the older vet who formerly owned the hospital was still there. When he was, everyone was nice and courteous and treated clients with respect. Now you go in there and the hired help treats you as if you're the hired help! They leave dogs unattended on tables and walk away and are rude to clients. I wouldn't use this hospital again. The waiting room floor and scale are usually dirty and people and dogs are jammed in like sardines. He works without appointments, just drop ins. Sick dogs co-mingle with health dogs (just needing vaccinations, for example) in the same area. It is a mess and I suggest you stay away. Dr. Proctor is also rude to clients. You'd think he didn't need them to support his practice! Stay away.

1
★☆☆☆☆

I wish the older vet who formerly owned the hospital was still there. When he was, everyone was nice and courteous and treated clients with respect. Now you go in there and the hired help treats you as if you're the hired help! They leave dogs unattended on tables and walk away and are rude to clients. I wouldn't use this hospital again. The waiting room floor and scale are usually dirty and people and dogs are jammed in like sardines. He works without appointments, just drop ins. Sick dogs co-mingle with health dogs (just needing vaccinations, for example) in the same area. It is a mess and I suggest you stay away. Dr. Proctor is also rude to clients. You'd think he didn't need them to support his practice! Stay away.

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1 out of 4 people found this review helpful.

.

Fine Doctors, less than adequate staff. I got lost on the way to the clinic and the receptionists/Vet Techs were making fun of me when I finally found the it, not knowing who I was. Also I had to keep calling for help with the post surgery care for my dog. Not everyone is a specialist on the issue and it worried me that I might hurt something precious to me.
Doctor Proctor was very informative and helped a great deal on the price of a very expensive surgery- and lets face it, college kids aren't made of money.
Overall I am very pleased with the care of my pet and I would suggest this Vet to most- but definitely let them know ahead of time how awful the staff can be.

4
★★★★☆

Fine Doctors, less than adequate staff. I got lost on the way to the clinic and the receptionists/Vet Techs were making fun of me when I finally found the it, not knowing who I was. Also I had to keep calling for help with the post surgery care for my dog. Not everyone is a specialist on the issue and it worried me that I might hurt something precious to me.
Doctor Proctor was very informative and helped a great deal on the price of a very expensive surgery- and lets face it, college kids aren't made of money.
Overall I am very pleased with the care of my pet and I would suggest this Vet to most- but definitely let them know ahead of time how awful the staff can be.

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0 out of 2 people found this review helpful.

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Dr. Proctor is w/o a doubt, the best veterinarian I've ever dealt with. He genuinely cares for animals and it shows in his work. When my little pup became extremely ill due to a portosystemic shunt which ultimately required surgery at South Texas Veterinary Specialists or else put to sleep, he was there for my dog 100%; to boot at a rate that no other Vet in Texas, let alone San Antonio could touch... why? Simple... because he cares. The regular services are equally cost competitive at Rigsby and top notch. Take your canine to him and you won't regret it.

5
★★★★★

Dr. Proctor is w/o a doubt, the best veterinarian I've ever dealt with. He genuinely cares for animals and it shows in his work. When my little pup became extremely ill due to a portosystemic shunt which ultimately required surgery at South Texas Veterinary Specialists or else put to sleep, he was there for my dog 100%; to boot at a rate that no other Vet in Texas, let alone San Antonio could touch... why? Simple... because he cares. The regular services are equally cost competitive at Rigsby and top notch. Take your canine to him and you won't regret it.

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1 out of 2 people found this review helpful.

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I love Dr. Luke Proctor & Dr. Sheryl Proctor. They are amazing. Not only are his prices the cheapest in town but they take great care for all the animals that come into the office. The office staff are very pleasant and making going to the vet a somewhat enjoyable experience for the animals/owners. I would NEVER take my pets anywhere else.

5
★★★★★

I love Dr. Luke Proctor & Dr. Sheryl Proctor. They are amazing. Not only are his prices the cheapest in town but they take great care for all the animals that come into the office. The office staff are very pleasant and making going to the vet a somewhat enjoyable experience for the animals/owners. I would NEVER take my pets anywhere else.

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1 out of 2 people found this review helpful.

.

Dr. Proctor is wonderful, he always explains things very well and really seems like he cares. When he switched from Dodd, we did too.

Bad things: One time I called to see if they treated rats, and the receptionist laughed. How can someone work at a vet that didn't know that certain types of rats are sold as pets? Well I was very hurt by this.

Another time, whoever types the labels that go on the prescription medicines typed out 2 mls instead of .2 mls, we didn't find out until later it was supposed to be .2 mls, so we were giving our dog 10 times the amount of medicine we were supposed to twice a day!!!

Sometimes the girls at the front are a little airheaded, they need to be a little more alert and informed and stop chit chatting.

I have been to many more vet clinics and this is still my number 1 choice. Dr. Proctor is just great.

5
★★★★★

Dr. Proctor is wonderful, he always explains things very well and really seems like he cares. When he switched from Dodd, we did too.

Bad things: One time I called to see if they treated rats, and the receptionist laughed. How can someone work at a vet that didn't know that certain types of rats are sold as pets? Well I was very hurt by this.

Another time, whoever types the labels that go on the prescription medicines typed out 2 mls instead of .2 mls, we didn't find out until later it was supposed to be .2 mls, so we were giving our dog 10 times the amount of medicine we were supposed to twice a day!!!

Sometimes the girls at the front are a little airheaded, they need to be a little more alert and informed and stop chit chatting.

I have been to many more vet clinics and this is still my number 1 choice. Dr. Proctor is just great.

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1 out of 2 people found this review helpful.

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My grandparents used Dr. Burchers for many, many years, and when I moved here, I started taking my pets there. In the meantime, Dr. Burchers retires and Dr. Proctor takes over the clinic. When we moved, we left a very good Vet, and I was hesitant on finding a new vet for my pets, but I LOVE DR. PROCTOR!!!! He reminds me so much of the Vet we had in Alvin, TX. He will not do any unnecessary tests on your pet, and will not give medications that aren't necessary. His staff is friendly, and my daughter loves going and seeing "Guy", one of the many friendly clinic pets. They are also great for boarding, and when I go to pick up my pets, they are happy, which is a great feeling for me, when I have to leave them.

5
★★★★★

My grandparents used Dr. Burchers for many, many years, and when I moved here, I started taking my pets there. In the meantime, Dr. Burchers retires and Dr. Proctor takes over the clinic. When we moved, we left a very good Vet, and I was hesitant on finding a new vet for my pets, but I LOVE DR. PROCTOR!!!! He reminds me so much of the Vet we had in Alvin, TX. He will not do any unnecessary tests on your pet, and will not give medications that aren't necessary. His staff is friendly, and my daughter loves going and seeing "Guy", one of the many friendly clinic pets. They are also great for boarding, and when I go to pick up my pets, they are happy, which is a great feeling for me, when I have to leave them.

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1 out of 2 people found this review helpful.

.

i have been seeing doctor proctor for about 4 or 5 years now since i have gotten my cat bosley, now i have a Yorkie and a choc lab that see him too, i like doctor proctor because he explains things well in my perspective, and the pricing is beyond reasonable , the staff are very familiar with my animals and always are kind to me. very nice doctor, very nice staff i will always take my animals and recommend people to take them there too!

5
★★★★★

i have been seeing doctor proctor for about 4 or 5 years now since i have gotten my cat bosley, now i have a Yorkie and a choc lab that see him too, i like doctor proctor because he explains things well in my perspective, and the pricing is beyond reasonable , the staff are very familiar with my animals and always are kind to me. very nice doctor, very nice staff i will always take my animals and recommend people to take them there too!

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2 out of 3 people found this review helpful.

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I have used Rigsby veterinarian hospital for over 13 years. Before Dr. Burchers retired I was hesitant on getting to know a new Doctor. After meeting Dr. Procter and his staff I am well pleased. They always greet me by name and Dr. Procter always explains everything I need to know . Even though the fees are higher than the "old" days, it was necessary to be sure. We enjoyed the old prices but to be honest they are still below much of the vets in San Antonio. Not the reason I use this clinic however is the price. You cannot put a price on saving your beloved pet and Dr. Procter and his staff are always willing to go the extra mile in caring and completing the work needed for all of my animals.
When examining a puppy or a grown dog they are caring, well informed and do the job exactly as Dr. Procter wants it done. Dr. Procter is soft spoken, kind and very well educated in the veterinary medicine field he has chosen. If your pets need a friend, it's Dr. Procter and his wonderful staff. Try them, you will be as I am, unwilling to take your beloved animals anywhere else!

5
★★★★★

I have used Rigsby veterinarian hospital for over 13 years. Before Dr. Burchers retired I was hesitant on getting to know a new Doctor. After meeting Dr. Procter and his staff I am well pleased. They always greet me by name and Dr. Procter always explains everything I need to know . Even though the fees are higher than the "old" days, it was necessary to be sure. We enjoyed the old prices but to be honest they are still below much of the vets in San Antonio. Not the reason I use this clinic however is the price. You cannot put a price on saving your beloved pet and Dr. Procter and his staff are always willing to go the extra mile in caring and completing the work needed for all of my animals.
When examining a puppy or a grown dog they are caring, well informed and do the job exactly as Dr. Procter wants it done. Dr. Procter is soft spoken, kind and very well educated in the veterinary medicine field he has chosen. If your pets need a friend, it's Dr. Procter and his wonderful staff. Try them, you will be as I am, unwilling to take your beloved animals anywhere else!

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2 out of 3 people found this review helpful.

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I had put my trust in Dr Proctor at his new clinic Rigsby Animal Clinic with my pet and needless to say a tumor was discovered on my pet. Dr Proctor did the surgery and only a partial of the tumor was removed. He admitted to not removing the tumor in it's entirety but would try to removed the rest for an additional fee. After the first surgery and results I trusted him again on a lump on my pets shoulder and again the problem was not solved and not sure on the fix for the problem . I have spent allot of money at Rigsby Animal Clinic for guess I can work and half the job done. Is saving a buck or two really worth putting you pet's health in jeopardy for guess work. I have experienced rudeness with his staff and it would not phase him any. I was asked to never return as a client after questioning him on a medication that was given by him and has harmed my pet. I am now seeking help at Dodd's where the staff and Vets have a much better attitude towards the client and your pet. They'll recommend you to a specialist if needed instead of preforming surgery on I think I can but not sure attitude to make an extra buck off of you.

2
★★☆☆☆

I had put my trust in Dr Proctor at his new clinic Rigsby Animal Clinic with my pet and needless to say a tumor was discovered on my pet. Dr Proctor did the surgery and only a partial of the tumor was removed. He admitted to not removing the tumor in it's entirety but would try to removed the rest for an additional fee. After the first surgery and results I trusted him again on a lump on my pets shoulder and again the problem was not solved and not sure on the fix for the problem . I have spent allot of money at Rigsby Animal Clinic for guess I can work and half the job done. Is saving a buck or two really worth putting you pet's health in jeopardy for guess work. I have experienced rudeness with his staff and it would not phase him any. I was asked to never return as a client after questioning him on a medication that was given by him and has harmed my pet. I am now seeking help at Dodd's where the staff and Vets have a much better attitude towards the client and your pet. They'll recommend you to a specialist if needed instead of preforming surgery on I think I can but not sure attitude to make an extra buck off of you.

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2 out of 6 people found this review helpful.

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The Rigsby Vet Clinic is the only Veterinarian that I will ever take my dogs to. The professional expertise, profound staff and most of all the compassion, love and dedication that this clinic shows/provides for my animals is impeccable. While some Vets are quick to throw your wallet "under the knife" just to get their money's worth out of you; Rigsby Vet Clinic will only do what is best for your animal. In the past my dogs have been terrified as soon as we walk through the doors of a Vet....at Rigsby, it's always with a wag of their tails, because they are coming to see great Friends! Dr. Proctor, Dr. Bourchers and your TEAM - Thanks!

5
★★★★★

The Rigsby Vet Clinic is the only Veterinarian that I will ever take my dogs to. The professional expertise, profound staff and most of all the compassion, love and dedication that this clinic shows/provides for my animals is impeccable. While some Vets are quick to throw your wallet "under the knife" just to get their money's worth out of you; Rigsby Vet Clinic will only do what is best for your animal. In the past my dogs have been terrified as soon as we walk through the doors of a Vet....at Rigsby, it's always with a wag of their tails, because they are coming to see great Friends! Dr. Proctor, Dr. Bourchers and your TEAM - Thanks!

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2 out of 3 people found this review helpful.

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Dr. Borchur is the best! I recently had to put down my boxer of 10 years and the staff at the clinic were supportive, and allowed us to take as much time as we needed. They then mailed us a sympathy card which showed us that they were sincere.... I've now since have 2 other puppies that I will only take to Dr. Borchur cause he is the only one I could trust with my loved ones... His prices are resonable. I highly recomend him to everyone!!!!

5
★★★★★

Dr. Borchur is the best! I recently had to put down my boxer of 10 years and the staff at the clinic were supportive, and allowed us to take as much time as we needed. They then mailed us a sympathy card which showed us that they were sincere.... I've now since have 2 other puppies that I will only take to Dr. Borchur cause he is the only one I could trust with my loved ones... His prices are resonable. I highly recomend him to everyone!!!!

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2 out of 3 people found this review helpful.

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I love this clinic and the devotion to animal care over maximum profit. Dr. Proctor and his staff do their best, I am sure of that and I would not have been able to save a couple of my pets if it weren't for his reasonable prices. A couple of these reviews just don't make sense. You love the Dr. but would try to ruin his new clinic with bad reviews because you didn't like someone he has working for him? Try finding better service up the road HA! You must have called snap if someone told you they would spay your dog for 50 dollars (you spade with a shovel by the way!). I suggest anyone that wants affordable, quality care for their pets to try this clinic and be patient because you will find what tons of people already know, Rigsby is not fancy or modern but it is THE BEST. I was there today and my dog got a heartworm test, and his shots for less than sixty dollars. We love you Dr. Proctor and you staff....it must be a tough job! Keep up the good work. You have lots of gratitude and support.

5
★★★★★

I love this clinic and the devotion to animal care over maximum profit. Dr. Proctor and his staff do their best, I am sure of that and I would not have been able to save a couple of my pets if it weren't for his reasonable prices. A couple of these reviews just don't make sense. You love the Dr. but would try to ruin his new clinic with bad reviews because you didn't like someone he has working for him? Try finding better service up the road HA! You must have called snap if someone told you they would spay your dog for 50 dollars (you spade with a shovel by the way!). I suggest anyone that wants affordable, quality care for their pets to try this clinic and be patient because you will find what tons of people already know, Rigsby is not fancy or modern but it is THE BEST. I was there today and my dog got a heartworm test, and his shots for less than sixty dollars. We love you Dr. Proctor and you staff....it must be a tough job! Keep up the good work. You have lots of gratitude and support.

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2 out of 3 people found this review helpful.

.

my experience was wonderful , the girls were nice and frindly.there was one girl i think her name was sandra she got me in and out and even help me to the car

5
★★★★★

my experience was wonderful , the girls were nice and frindly.there was one girl i think her name was sandra she got me in and out and even help me to the car

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3 out of 5 people found this review helpful.

.

I took my animals to Dr. Burchers for over 30 years and he was wonderful I now like Dr. Proctor. But as for the staff. The only nice person is the one that owns the big dog that is in the office behind the counter. I beleive she is kind of blonde with med to long hair. She is so sweet. The rest of the staff SUCK. They are rude and they do give different prices. I was told to spade a small dog was under 50. when i picked it up it was almost 150. I also dont like it that they take it upon theirselves to cut your dogs nails then charge you later. All of the prices have gone up and with the rude staff I am hoping to find a new place to take all of my animals. Dr. Proctor should know about his staff.... I use to work for a dr. and we didnt dare treat anyone rudely as they do. I also took a huge dog over for treatment . I called and she said to bring it. When i got there in 20 min she told me he isnt seeing anymore because of a problem with another dog...she could have called me. My dog is real hard for me to handle since it is so big.

1
★☆☆☆☆

I took my animals to Dr. Burchers for over 30 years and he was wonderful I now like Dr. Proctor. But as for the staff. The only nice person is the one that owns the big dog that is in the office behind the counter. I beleive she is kind of blonde with med to long hair. She is so sweet. The rest of the staff SUCK. They are rude and they do give different prices. I was told to spade a small dog was under 50. when i picked it up it was almost 150. I also dont like it that they take it upon theirselves to cut your dogs nails then charge you later. All of the prices have gone up and with the rude staff I am hoping to find a new place to take all of my animals. Dr. Proctor should know about his staff.... I use to work for a dr. and we didnt dare treat anyone rudely as they do. I also took a huge dog over for treatment . I called and she said to bring it. When i got there in 20 min she told me he isnt seeing anymore because of a problem with another dog...she could have called me. My dog is real hard for me to handle since it is so big.

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2 out of 6 people found this review helpful.

.

Dr. Burchers retired - New vet, Dr. Proctor, absolutely wonderful. Quality pricing gone though. Huge staff, higher prices. One of the office staff - not friendly at all. Seems to be contradictions in pricing and rules. After 30 something, I've changed.

3
★★★☆☆

Dr. Burchers retired - New vet, Dr. Proctor, absolutely wonderful. Quality pricing gone though. Huge staff, higher prices. One of the office staff - not friendly at all. Seems to be contradictions in pricing and rules. After 30 something, I've changed.

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2 out of 5 people found this review helpful.

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We've had some spay and neuters done with this veterinarian through rescue organizations and we've been more than pleased with the service rendered here. The staff is always pleasant and our animals are always very well taken care of here. Not our usual vet, but recommend him to others.

5
★★★★★

We've had some spay and neuters done with this veterinarian through rescue organizations and we've been more than pleased with the service rendered here. The staff is always pleasant and our animals are always very well taken care of here. Not our usual vet, but recommend him to others.

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2 out of 2 people found this review helpful.

.

Dr. Burchers is a fine vet, compassionate and caring. His facility doesn't have all of the latest technology but if your pet is in need of care beyond what he offers, his referrals to specialists are the best. He has taken care of my pets for the past 7 years. He is very reasonably priced and charges just for the care he gives. No office visit fee. His policies have made it possible for me to give my pets the best care at a reasonable rate. I currently have 4 dogs that visit him regularly. He also offers very reasonable boarding rates.

4
★★★★☆

Dr. Burchers is a fine vet, compassionate and caring. His facility doesn't have all of the latest technology but if your pet is in need of care beyond what he offers, his referrals to specialists are the best. He has taken care of my pets for the past 7 years. He is very reasonably priced and charges just for the care he gives. No office visit fee. His policies have made it possible for me to give my pets the best care at a reasonable rate. I currently have 4 dogs that visit him regularly. He also offers very reasonable boarding rates.

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