West End Grooming

Although this private dog haircut salon is much superior to the likes of Petsmart and Petco, they were quite untruthful about their charges. I was quoted one price on the phone, but after receiving my dog back, they added a $20 fee because he wouldn't stand still. THEY REFUSE to muzzle the dog, which in some cases is very necessary.

I paid this $20 extra fee for many, many months thinking my dog had a real behavior issue. And each time they said, "we're working with him on it." They promised to fix the problem and not charge me extra next time. But each time was a lie: they never took off the extra charge.

GET THIS: I finally got fed up paying $70 for a simple cocker trim and went to Dirty Dog, which is literally down the street on Lamar. They said they had NO PROBLEM with my dog whatsoever!! They never charged me extra for "bad behavior" and said his wiggling around was normal!! All cockers and other hyper dogs do it. So West End lied to me for many months and I just feel so fooled. :-(

Pros: It has a statusy image, established place.
Cons: You will PAY an arm and a leg for simple haircuts, plus get unfair fees tacked on

I have been going to Westend Grooming since 1998. I have trusted all of the dogs I have owned to Kit, Fran and staff at Westend. They are so caring and loving towards all of the animals that they groom. If you have special needs for your dogs while they are there they see to it those needs are met. They are very good about giving the exact cut that you want.

In addition to being excellent groomers, they do and support lots of rescuing efforts. This is a wonderful local business that has been around for over ten years. My pooches and I will always support them.

I have moved twice in the Austin area since I started taking my Maltese Katie to West End Grooming and I have tried many other places (Midtown Grooming, Groomingdales, Diamonds in the Ruff, etc). Now I drive from Round Rock to take her to West End because while I have found places that are closer to me, that do an equal job of grooming or are similarly priced but none have all of these things or that care so much for the animals. Katie is always happy to walk in to West End Grooming where she pulls away and shakes when we even drive up to some of the other places. I feel confident that she will be well taken care of while getting a great cut.

My dog doesn't trust many people, in general, but she loves the folks at West End grooming. They treat her very well, and she is always beautiful after a bath and trim. Their staff understand how to handle dogs and are true professionals. It is prudent to book ahead. I find their prices comparable to other groomers in the area.

Pros: Good to your dog
Cons: Hard to get last minute appt.

Can't say enough good things about the staff and service. It may take awhile to get an appointment but the wait is worth it. I have two schnauzers (10 lbs and 40 lbs) and they get so excited as we get closer to San Gabriel St. I had been through four grooming establishments in Austin before I found West End Grooming and I have never been disappointed. My dogs get groomed every 5-6 weeks and I have been taking them there for almost two years.

Pros: Great customer service; caring friendly staff; prices in line with quality of work