Rooms To Go Furniture Store - Austin (Cedar Park)

★★☆☆☆
  • 11027 Lakeline Mall Drive

    Cedar Park, TX 78613

    Map & Directions
  • 512-250-9228

1.625 8
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.

I went into this store looking to purchase some furniture and found something I liked but did not know how much money I would qualify for. The sales associate said he could run a quick credit check to see what I qualified for so he did. My family and I decided to wait and not make the purchase. Well today a week later I receive a Credit card in the mail from Rooms To Go. Needless to say I am pissed! No one ever told me i would be applying for a card. It was supposed to be a simple credit check. So now I have to cancel that card with the risk of my credit being downgraded. SO WARNING DO NOT FALL FOR THEIR "" QUICK CREDIT CHECKS ."" BAD BUSINESS..

0
★☆☆☆☆

I went into this store looking to purchase some furniture and found something I liked but did not know how much money I would qualify for. The sales associate said he could run a quick credit check to see what I qualified for so he did. My family and I decided to wait and not make the purchase. Well today a week later I receive a Credit card in the mail from Rooms To Go. Needless to say I am pissed! No one ever told me i would be applying for a card. It was supposed to be a simple credit check. So now I have to cancel that card with the risk of my credit being downgraded. SO WARNING DO NOT FALL FOR THEIR "" QUICK CREDIT CHECKS ."" BAD BUSINESS..

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I wish I could rate NO stars. \nWe purchased on 9/10 --- my husband and I wrote a check for our purchase, which is equal to paying cash. It was for approx $1,000. It wasn't a big purchase and we didn't need to finance. \n\nOn Monday 9/12 we cancelled our purchase. A WEEK LATER OUR SALES PERSON called US to tell us that she left the sale OPEN so we could just come in and pick out something else. THEY THOUGHT THEY COULD JUST KEEP OUR $$$ UNTIL WE PICK OUT SOMETHING ELSE!!!!!!!!!! I told her that I would not be back in for a while as we lived out of town. She did that to get her commission or sale or whatever but it did not help us out at all. I had to call and talk to a manager to start the refund process to get our $$$ back. He told me it would take 10 days ---- WHEN MY HUSBAND JUST CALLED THEY SAID 30 DAYS!!!!!!! All this store does is tell lies lies lies. I turned them into the attorney general's office today. They should be able to do a immediate refund when you cancel a order. If not it should take no longer than 7 business days tops!!! They are trying to keep their sales but they have lost a customer as I would NEVER step foot in this store again.

0
★☆☆☆☆

I wish I could rate NO stars. \nWe purchased on 9/10 --- my husband and I wrote a check for our purchase, which is equal to paying cash. It was for approx $1,000. It wasn't a big purchase and we didn't need to finance. \n\nOn Monday 9/12 we cancelled our purchase. A WEEK LATER OUR SALES PERSON called US to tell us that she left the sale OPEN so we could just come in and pick out something else. THEY THOUGHT THEY COULD JUST KEEP OUR $$$ UNTIL WE PICK OUT SOMETHING ELSE!!!!!!!!!! I told her that I would not be back in for a while as we lived out of town. She did that to get her commission or sale or whatever but it did not help us out at all. I had to call and talk to a manager to start the refund process to get our $$$ back. He told me it would take 10 days ---- WHEN MY HUSBAND JUST CALLED THEY SAID 30 DAYS!!!!!!! All this store does is tell lies lies lies. I turned them into the attorney general's office today. They should be able to do a immediate refund when you cancel a order. If not it should take no longer than 7 business days tops!!! They are trying to keep their sales but they have lost a customer as I would NEVER step foot in this store again.

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Bought living room furniture and was talked into buying the warranty which would protect me from food stains and fading, ""great service , since you have a 5 year old"". Got a food stain and called in november 2010 it was january 2011 before a ""field representative came out"" some local contractor. Put Simple Green on the stain,and old english stain on my faded chair and submitted ""fixed"". After the gallon of chemicle dried stain still there, called and then was asked to send in pics, to replace,BUT then ANOTHER non rooms to go rep shows another 2 month and half, cleans it again, NOT,and has to this date 3-30-2011 never been warrantied or replaced,This does not include the countless calls I made, because there is no quality follow up calls from Rooms to go, there plan is for you to just go away. Still have a lovely food stain on my furniture and no one has called or responded to me, to see how my furniture is now. After I paid extra money for there award warranty (scam) STAY AWAY! Spend extra for your furniture, you will be happier longer. STAY AWAY this furniture is low quality in a nice store front, with zero support.

0
★☆☆☆☆

Bought living room furniture and was talked into buying the warranty which would protect me from food stains and fading, ""great service , since you have a 5 year old"". Got a food stain and called in november 2010 it was january 2011 before a ""field representative came out"" some local contractor. Put Simple Green on the stain,and old english stain on my faded chair and submitted ""fixed"". After the gallon of chemicle dried stain still there, called and then was asked to send in pics, to replace,BUT then ANOTHER non rooms to go rep shows another 2 month and half, cleans it again, NOT,and has to this date 3-30-2011 never been warrantied or replaced,This does not include the countless calls I made, because there is no quality follow up calls from Rooms to go, there plan is for you to just go away. Still have a lovely food stain on my furniture and no one has called or responded to me, to see how my furniture is now. After I paid extra money for there award warranty (scam) STAY AWAY! Spend extra for your furniture, you will be happier longer. STAY AWAY this furniture is low quality in a nice store front, with zero support.

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I would not recommend this store to my worst enemy. As a military service member, I will be recommending to the Fort Hood Garrison Commander that this store be placed on the blacklist so other soldiers will not have to face the same horrible experience and damage to their credit report. The store manager ""Calvin"" is very sneaky and conniving. He?s a master of salesmanship and knows all the loop- holes to take and keep your money. Stay away from this store!!!!!!!!

0
★☆☆☆☆

I would not recommend this store to my worst enemy. As a military service member, I will be recommending to the Fort Hood Garrison Commander that this store be placed on the blacklist so other soldiers will not have to face the same horrible experience and damage to their credit report. The store manager ""Calvin"" is very sneaky and conniving. He?s a master of salesmanship and knows all the loop- holes to take and keep your money. Stay away from this store!!!!!!!!

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We've purchased furniture here several times and have always found the staff friendly, helpful, and not pushy. Just like anywhere, there are always a few bad eggs, but I've bought 4 rooms of furniture there at varying times over the past 5 years and have always been delighted. I highly recommend Cathy Wright as a salesperson. She goes above and beyond to help you find what you need and resolve any issues that might arise.

2
★★★★★

We've purchased furniture here several times and have always found the staff friendly, helpful, and not pushy. Just like anywhere, there are always a few bad eggs, but I've bought 4 rooms of furniture there at varying times over the past 5 years and have always been delighted. I highly recommend Cathy Wright as a salesperson. She goes above and beyond to help you find what you need and resolve any issues that might arise.

Pros: Good furniture and friendly salespeople

Cons: None yet

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THIS IS THE WORST customer service i have ever had. i have been requesting a customer service manager to call me and have been told "NO". they are not interested in talking to me. THis place is a complete joke!!!

1
★☆☆☆☆

THIS IS THE WORST customer service i have ever had. i have been requesting a customer service manager to call me and have been told "NO". they are not interested in talking to me. THis place is a complete joke!!!

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I have ordered from Rooms To Go for the first and last time this year. Not only did their "next day delivery" turn into 6 weeks! Their delivery time on Sat. is from 7a - 10p! Serioulsy, a 15 hour window for delivery. That is absurd. Also, watch out when you do financing. We made it very, very clear that we did not want the extra insurance is case we become disabled, but the salesman put it on there anyway - glad you made extra comm. off me. Trust me people, pay the extra money and go to Ashley next time. If you call customer support you (or at least I did) will get an un-happy lady who obviously doesn't want to be there and you have just become a major distraction from whatever magazine she is reading (as I could hear her turning the pages as we talked). Never Again!

PROS: none
CONS: All around poor customer service/support - borderline fraud w/ insurance

1
★☆☆☆☆

I have ordered from Rooms To Go for the first and last time this year. Not only did their "next day delivery" turn into 6 weeks! Their delivery time on Sat. is from 7a - 10p! Serioulsy, a 15 hour window for delivery. That is absurd. Also, watch out when you do financing. We made it very, very clear that we did not want the extra insurance is case we become disabled, but the salesman put it on there anyway - glad you made extra comm. off me. Trust me people, pay the extra money and go to Ashley next time. If you call customer support you (or at least I did) will get an un-happy lady who obviously doesn't want to be there and you have just become a major distraction from whatever magazine she is reading (as I could hear her turning the pages as we talked). Never Again!

PROS: none
CONS: All around poor customer service/support - borderline fraud w/ insurance

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I went into one of these stores with my mother looking for a bedroom set for my toddler. We explained what we were looking for and they showed us something totally different and in a really high price range. We decided to just look around ourselves and found a set just like we described. The sales man told us that this set would not be right for us. We were appalled at how he acted and left without anything. I think they just care about their quota and not the customer

2
★★☆☆☆

I went into one of these stores with my mother looking for a bedroom set for my toddler. We explained what we were looking for and they showed us something totally different and in a really high price range. We decided to just look around ourselves and found a set just like we described. The sales man told us that this set would not be right for us. We were appalled at how he acted and left without anything. I think they just care about their quota and not the customer

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