Caroles Cover Ups

★★☆☆☆

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Absolutely the worst customer service and customer skills I have ever witnessed. Came in our home looking like she just got off the cruise boat. Had previous invoice from previous owner in hand but wouldn't let us see it. Wasted about 30 minutes just to tell us we would need to set up another appointment with someone else that works for her. That person never called us. We were simply told to keep calling. Won't go back, will not ever recommend to anyone. Worthless.

1
★☆☆☆☆

Absolutely the worst customer service and customer skills I have ever witnessed. Came in our home looking like she just got off the cruise boat. Had previous invoice from previous owner in hand but wouldn't let us see it. Wasted about 30 minutes just to tell us we would need to set up another appointment with someone else that works for her. That person never called us. We were simply told to keep calling. Won't go back, will not ever recommend to anyone. Worthless.

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Carole was very unprofessional in our dealings with her. We bought a house and our dog ate one of the blinds. The people who had the house before us gave us Carole's number to call and fix the blinds. I called her, she said she'd find the invoice from the initial order and get back to me- 2 weeks later I called again and she told me she couldn't find the invoice, asked me to measure the window, and she's get me a quote. I measured the window, called her, still didn't hear back. Eventually, I had someone else come look at the window, got all the measurements, then finally heard back from carole with a quote. She took my measurements over the phone, told me it'd be a week before the blinds came in. 2 weeks later, she called to tell us the blinds had arrived, we set up for her to come install the blinds. The day of the installation, she called me, asked for our address (again), told me she was just going to leave the blinds on the doorstep. I met her at the house so she could then install the blinds which she absolutely refused to do. She told me that my husband could just install the blinds cause "it's easy". I highly recommend you find someone else to meet your needs for window work.

1
★☆☆☆☆

Carole was very unprofessional in our dealings with her. We bought a house and our dog ate one of the blinds. The people who had the house before us gave us Carole's number to call and fix the blinds. I called her, she said she'd find the invoice from the initial order and get back to me- 2 weeks later I called again and she told me she couldn't find the invoice, asked me to measure the window, and she's get me a quote. I measured the window, called her, still didn't hear back. Eventually, I had someone else come look at the window, got all the measurements, then finally heard back from carole with a quote. She took my measurements over the phone, told me it'd be a week before the blinds came in. 2 weeks later, she called to tell us the blinds had arrived, we set up for her to come install the blinds. The day of the installation, she called me, asked for our address (again), told me she was just going to leave the blinds on the doorstep. I met her at the house so she could then install the blinds which she absolutely refused to do. She told me that my husband could just install the blinds cause "it's easy". I highly recommend you find someone else to meet your needs for window work.

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These people have all your window treatment needs at hand. Located in Denton--but serving all of North Texas--Carole's specializes in custom window treatments - drapes - solar screens that will cut down on those high energy bills and more. They carry all the major brands and offer free quotes - no high pressure sales here. They'll even do all the measuring.

4
★★★★☆

These people have all your window treatment needs at hand. Located in Denton--but serving all of North Texas--Carole's specializes in custom window treatments - drapes - solar screens that will cut down on those high energy bills and more. They carry all the major brands and offer free quotes - no high pressure sales here. They'll even do all the measuring.

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