Austin Plumbing Supply Inc

★★★★☆
  • 5520 Burnet Rd

    Austin, TX 78756

    Map & Directions
  • 512-323-2800

3.6384 177
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I have never seen a plumbing supply store with so many options on display. I came in looking to find new fixtures for my bathroom and I found exactly what I needed. The service was helpful and accomodationg to my budgetary needs and

3
★★★★★

I have never seen a plumbing supply store with so many options on display. I came in looking to find new fixtures for my bathroom and I found exactly what I needed. The service was helpful and accomodationg to my budgetary needs and

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Mary was excellent in her sales and service. The only reason for not giving an excellent rating is that it seemed like once the order was placed, it kind of went into a black hole. It was difficult to get a timely estimate of back

3
★★★★★

Mary was excellent in her sales and service. The only reason for not giving an excellent rating is that it seemed like once the order was placed, it kind of went into a black hole. It was difficult to get a timely estimate of back

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It was very nice and made it very easy for me to decide what I wanted and needed. Met all my expectations. The girl that helped me was very knowledgeable and was not trying to sell me something I didn't want. You were referred to me by

3
★★★★★

It was very nice and made it very easy for me to decide what I wanted and needed. Met all my expectations. The girl that helped me was very knowledgeable and was not trying to sell me something I didn't want. You were referred to me by

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The plumber was knowledgeable about his work and neat. Thank you for his work.

3
★★★★★

The plumber was knowledgeable about his work and neat. Thank you for his work.

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No complaints.

3
★★★★★

No complaints.

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You were thoughtful, helpful, & considerate. We thank you very much, & look forward to doing more business with you in the future. Thanks!!!

3
★★★★★

You were thoughtful, helpful, & considerate. We thank you very much, & look forward to doing more business with you in the future. Thanks!!!

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My client ordered a bathtub back in MARCH 2011 and paid in full. After months of phone calls and little information and rude service, the tub was finally delivered MINUS the needed accessories. Now it is June, accessories are paid for

3
★★★★★

My client ordered a bathtub back in MARCH 2011 and paid in full. After months of phone calls and little information and rude service, the tub was finally delivered MINUS the needed accessories. Now it is June, accessories are paid for

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I started my search for my bathroom redo at Home Depot and no one could help. Austin Plumbing staff as knowledgeable and helpful.

3
★★★★★

I started my search for my bathroom redo at Home Depot and no one could help. Austin Plumbing staff as knowledgeable and helpful.

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They don't even deserve a star. BE AWARE --- THIS BUSINESS IS BANKRUPTED and CLOSED as of 05/25/11. The owner, Bill Sullivan, and a team of his family members are UNETHICALLY WRONG for not delivering our promised goods which we have paid for. We paid them 15K worth of merchandise from Feb. 2011 through May 2011 . Bill Sullivan told us all our items were in his warehouse ready for delivery. On 05/25/11, he emailed us to come pick up our items. When he arrived, he said his business was shut down and he was bankrupted. He delivered only 9K worth of merchandise to us and OWED us $5500.00 for the Undelivered Items (which he promised he had. LIES) But he said he couldn't refund our money because all his accounts were seized and shut down by the banks. When asked what he did with the rest of our money that we paid him for, he couldn't tell us. STAY AWAY FROM THIS MAN AND HIS FAMILY. Worst Unethical Business Practices we've experienced. He's left us in a difficult situation because we need our money back to buy these items to build our house. He's refused to refund and replace the items we owes us. Unbelievable !!

1
★☆☆☆☆

They don't even deserve a star. BE AWARE --- THIS BUSINESS IS BANKRUPTED and CLOSED as of 05/25/11. The owner, Bill Sullivan, and a team of his family members are UNETHICALLY WRONG for not delivering our promised goods which we have paid for. We paid them 15K worth of merchandise from Feb. 2011 through May 2011 . Bill Sullivan told us all our items were in his warehouse ready for delivery. On 05/25/11, he emailed us to come pick up our items. When he arrived, he said his business was shut down and he was bankrupted. He delivered only 9K worth of merchandise to us and OWED us $5500.00 for the Undelivered Items (which he promised he had. LIES) But he said he couldn't refund our money because all his accounts were seized and shut down by the banks. When asked what he did with the rest of our money that we paid him for, he couldn't tell us. STAY AWAY FROM THIS MAN AND HIS FAMILY. Worst Unethical Business Practices we've experienced. He's left us in a difficult situation because we need our money back to buy these items to build our house. He's refused to refund and replace the items we owes us. Unbelievable !!

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Austin Plumbing Supply doesn't even deserve a 1 star but I didn't have a choice. BE AWARE --- THIS BUSINESS IS BANKRUPTED and CLOSED as of 05/25/11. The owner, Bill Sullivan, and a team of his family members are UNETHICALLY WRONG for not

3
★★★★★

Austin Plumbing Supply doesn't even deserve a 1 star but I didn't have a choice. BE AWARE --- THIS BUSINESS IS BANKRUPTED and CLOSED as of 05/25/11. The owner, Bill Sullivan, and a team of his family members are UNETHICALLY WRONG for not

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Very courteous, thorough, and helpful.

3
★★★★★

Very courteous, thorough, and helpful.

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I thought my service was good. The lady that helped me in the store was knowledgeable, asked questions to better help me & sold me exactly what I wanted/needed. The young man who helped load my product was professional, careful & I

3
★★★★★

I thought my service was good. The lady that helped me in the store was knowledgeable, asked questions to better help me & sold me exactly what I wanted/needed. The young man who helped load my product was professional, careful & I

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helpful sales person

3
★★★★★

helpful sales person

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Excellent - we had to return knobs and were pleased that you choose to deal with quality companies that honored our request.

3
★★★★★

Excellent - we had to return knobs and were pleased that you choose to deal with quality companies that honored our request.

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Bill Sullivan was kind enough to talk to my wife when were looking to replace our broken toilets with ""turbo toilets"". It took some time to get the right toilet but Mr. Sullivan was very kind and patient while we hemmed and hawed over

3
★★★★★

Bill Sullivan was kind enough to talk to my wife when were looking to replace our broken toilets with ""turbo toilets"". It took some time to get the right toilet but Mr. Sullivan was very kind and patient while we hemmed and hawed over

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This is the 2nd time getting toilets from Austin Plumbing Supply (APS); I have since recommended APS to several people. Other than getting an outdoor tankless gas water heater from another co. that both sells & installs, I plan to get all

3
★★★★★

This is the 2nd time getting toilets from Austin Plumbing Supply (APS); I have since recommended APS to several people. Other than getting an outdoor tankless gas water heater from another co. that both sells & installs, I plan to get all

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Generally good - your showroom is very helpful.

3
★★★★★

Generally good - your showroom is very helpful.

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Mary was nice

3
★★★★★

Mary was nice

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Great product knowledge

3
★★★★★

Great product knowledge

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However, I rate Rudy's installation of the Jado fixture as "Excellent."

3
★★★★★

However, I rate Rudy's installation of the Jado fixture as "Excellent."

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I have had an overall positive experience. Thanks to Seth, a man of infinite patience and goodwill, I may actually finish my project.

3
★★★★★

I have had an overall positive experience. Thanks to Seth, a man of infinite patience and goodwill, I may actually finish my project.

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Bill has gone completely above and beyond in our dealings with Austin Plumbing Supply. Every facet of our project has been handled with professionalism and efficiency. The staff is proficient in their work and has made the inquiry and

3
★★★★★

Bill has gone completely above and beyond in our dealings with Austin Plumbing Supply. Every facet of our project has been handled with professionalism and efficiency. The staff is proficient in their work and has made the inquiry and

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I am very happy with the products I have purchased to date.

3
★★★★★

I am very happy with the products I have purchased to date.

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Your company carries great products and the salespeople have always been very knowledgeable and helpful.

3
★★★★★

Your company carries great products and the salespeople have always been very knowledgeable and helpful.

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easy to work with

3
★★★★★

easy to work with

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Austin Plumbing Supply provided me with excellent service, despite what all the other reviewers say. They were able to special order me items that no one else was even willing to do. That is the epitome of service if you ask me. And my

3
★★★★★

Austin Plumbing Supply provided me with excellent service, despite what all the other reviewers say. They were able to special order me items that no one else was even willing to do. That is the epitome of service if you ask me. And my

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I had been to many other so called plumbing supply businesses, your business is the only one that understood what I was looking for and had it in stock.

2
★★★★★

I had been to many other so called plumbing supply businesses, your business is the only one that understood what I was looking for and had it in stock.

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I think the service was courtious

2
★★★★★

I think the service was courtious

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Sales person was very helpful

2
★★★★★

Sales person was very helpful

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Very helpful, direct, straightforward, with all questions answered. I would recommend you highly, regarding products and customer service.

2
★★★★★

Very helpful, direct, straightforward, with all questions answered. I would recommend you highly, regarding products and customer service.

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better than expected. I didn't expect to find the hardware I wanted, not knowing the make or model. But you managed to find the exact item.

2
★★★★★

better than expected. I didn't expect to find the hardware I wanted, not knowing the make or model. But you managed to find the exact item.

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Personnel was knowledgeable. Showed me several different items and finishes for the faucet I wanted and answered my questions. I have purchased several faucets and sinks from Austin Plumbing Supply and I tell anyone asking where to get quality fixtures to check out Austin Plumbing.

2
★★★★★

Personnel was knowledgeable. Showed me several different items and finishes for the faucet I wanted and answered my questions. I have purchased several faucets and sinks from Austin Plumbing Supply and I tell anyone asking where to get quality fixtures to check out Austin Plumbing.

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I ordered two replacement toilet seats. The product arrived and I was emailed when it arrived. I picked it up at the store. The product is correct. Thanks.

2
★★★★★

I ordered two replacement toilet seats. The product arrived and I was emailed when it arrived. I picked it up at the store. The product is correct. Thanks.

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I was very pleased with your service. Seth was the rep I worked with and he was professional, courteous and helpful. Thank you.

2
★★★★★

I was very pleased with your service. Seth was the rep I worked with and he was professional, courteous and helpful. Thank you.

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Great. You found us just what we were looking for with friendly service.

2
★★★★★

Great. You found us just what we were looking for with friendly service.

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worked out great. Helped me make my choices quickly! Appreciate it!

2
★★★★★

worked out great. Helped me make my choices quickly! Appreciate it!

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Always very helpful !! and fix my problems !!

2
★★★★★

Always very helpful !! and fix my problems !!

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very helpful, very accommodating and pleasant to work with.

2
★★★★★

very helpful, very accommodating and pleasant to work with.

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Great. Salesperson honored his promise to reduce price if I could find a better price on line. Product came in earlier than anticipated, which was a nice surprise.

2
★★★★★

Great. Salesperson honored his promise to reduce price if I could find a better price on line. Product came in earlier than anticipated, which was a nice surprise.

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I loved your willingness to help and thorough knowledge of you business. Also love the products we ended up with

2
★★★★★

I loved your willingness to help and thorough knowledge of you business. Also love the products we ended up with

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Very helpful and knowledgeable! I didn't know how much I didn't know until I talked to them. They were able to guide me through everything that I needed to consider in updating my bathroom. I love what I selected (with their help) and I couldn't have done it without them!

2
★★★★★

Very helpful and knowledgeable! I didn't know how much I didn't know until I talked to them. They were able to guide me through everything that I needed to consider in updating my bathroom. I love what I selected (with their help) and I couldn't have done it without them!

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personal attention so refreshing.

2
★★★★★

personal attention so refreshing.

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Salesman's error cost me $$$s. No refunds, no store credit. SOL.

0
★☆☆☆☆

Salesman's error cost me $$$s. No refunds, no store credit. SOL.

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Very good. Great service and follow up.
Would like to open an account. It makes it much easier for us.

Thanks

2
★★★★★

Very good. Great service and follow up.
Would like to open an account. It makes it much easier for us.

Thanks

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Always willing to get the best price, obtain any products that are available, very flexible when dealing with clients who are not accustomed to the selection process, good delivery.

2
★★★★★

Always willing to get the best price, obtain any products that are available, very flexible when dealing with clients who are not accustomed to the selection process, good delivery.

.

Thanks to the owner's wife, I was able to purchase a a German made hose to our shower head (can't remember the name this moment)& repair the leak myself. I came home and replaced the old hose in less than a minute saving a plumbing charge of $150! I am very grateful & we will use you for future business, including remodels! Thanks!

2
★★★★★

Thanks to the owner's wife, I was able to purchase a a German made hose to our shower head (can't remember the name this moment)& repair the leak myself. I came home and replaced the old hose in less than a minute saving a plumbing charge of $150! I am very grateful & we will use you for future business, including remodels! Thanks!

.

http://www.thathomesite.com/forums/load/remodel/msg 0616453417641.html

(Beware Austin Plumbing Supply Garden Web)

http://austin.bizjournals.com/austin/stories/2010/0 5/17/daily66.html

(Austin Plumbing Supply receives ??F?? from BBB)

http://www.bbb.org/central-texas/business-reviews/plumbing-fixtures-parts-supplies-retail/austin-plumbing-supply-in-austin-tx-43674 (The BBB report)

http://www.yelp.com/biz/austin-plumbing-supply-austin

http://www.rateitall.com/i-290980-austin-plumbing-supply-incorporated.aspx

http://www.insiderpages.com/b/3721623451/austin-plumbing-supply-austin

http://local.yahoo.com/info-19419692-austin-plumbing-supply-austin;_ylt=Ahq5NHEm5a.2rDQ2XR1TEb2KNcIF;_ylv=3?tab =reviews&allreviews=1#reviews

Read more: http://www.rateitall.com/i-290980-austin-plumbing-supply-incorporated.aspx#ixzz1DOURNyxe

1
★☆☆☆☆

http://www.thathomesite.com/forums/load/remodel/msg 0616453417641.html

(Beware Austin Plumbing Supply Garden Web)

http://austin.bizjournals.com/austin/stories/2010/0 5/17/daily66.html

(Austin Plumbing Supply receives ??F?? from BBB)

http://www.bbb.org/central-texas/business-reviews/plumbing-fixtures-parts-supplies-retail/austin-plumbing-supply-in-austin-tx-43674 (The BBB report)

http://www.yelp.com/biz/austin-plumbing-supply-austin

http://www.rateitall.com/i-290980-austin-plumbing-supply-incorporated.aspx

http://www.insiderpages.com/b/3721623451/austin-plumbing-supply-austin

http://local.yahoo.com/info-19419692-austin-plumbing-supply-austin;_ylt=Ahq5NHEm5a.2rDQ2XR1TEb2KNcIF;_ylv=3?tab =reviews&allreviews=1#reviews

Read more: http://www.rateitall.com/i-290980-austin-plumbing-supply-incorporated.aspx#ixzz1DOURNyxe

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Ratings_icons Ratings_icons

.

Great showroom and product selection. Great service and a friendly staff.

2
★★★★★

Great showroom and product selection. Great service and a friendly staff.

.

Straightforward service, easy transaction.

2
★★★★★

Straightforward service, easy transaction.

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Helpful staff with acquiring new hardware

2
★★★★★

Helpful staff with acquiring new hardware

 

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