Animal Care Ctr

★★★★☆
  • 2651 S Stonebridge Dr

    McKinney, TX 75070

    Map & Directions
  • 972-540-2220

About Animal Care Ctr

Hours
Mon-Fri 8am-6pm, Sat 8am-12pm

Pets & Animals

Pets & Animals
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4.0 4
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Dr. Grand has no idea what she is doing and clearly has her mind somewhere else. Word to the wise-STAY AWAY!!! **She can't even read a sonogram** JenM: if you read this: you'd have every right to report her to the TEXAS BOARD or even sue. I have a lot of problems with this place, though they have never done anything to us personally, the whole situation is ridiculous. She can not be an effective doctor when she comes into our room with swollen eyes (clearly from crying), looks frazzled and when she speaks, her techs and receptionists look like they're literally biting their own tongue off. We had tolerated it her various ramblings to get our dog refills of his steroids. Yes, they are expensive. I recently got a dental for our dog during "dental health month" (what a load) and it cost us over $500 dollars!! with $200 off!! We have been to Banfield and Mckinney Animal Hospital to get dentals prior to this and those were a fraction of the cost! Turns out, after speaking with some of her staff, she doesn't even do the dentals herself! She has a technician do it. Another time I went to pick up a refill (since the online pharmacy has been shut down for about 7 months now, which raises questions in itself) and pretended to be on my phone when the gals up front were hectically cancelling appointments because "Dr." Grand had some meltdown and stormed out and would not answer her phone! I even heard them say that there were animals in the hospital and some were even under sedation!! How about, WHY is there only one doctor there? WHY has "Dr" Grand not bothered to hire another vet?? Wouldn't that be a novel idea if she's going to decide to storm out of her own practice and leave animals in jeopardy?!?! ANOTHER time, ALL the computers were shut down when we went in to pick up some food! All of them! Dr. Grand muttered something about the server being shot to us and that she was working on it. So apparently she's the resident IT AND VET. Her staff kept apologizing and looked embarrassed. The rest of the employees are very polite though, the place is top notch inside but there's been one to many instances with Dr. Grand to continue to waste any more money there. IF YOU LOVE YOUR PET, GO SOMEWHERE ELSE!!!!!

1
★☆☆☆☆

Dr. Grand has no idea what she is doing and clearly has her mind somewhere else. Word to the wise-STAY AWAY!!! **She can't even read a sonogram** JenM: if you read this: you'd have every right to report her to the TEXAS BOARD or even sue. I have a lot of problems with this place, though they have never done anything to us personally, the whole situation is ridiculous. She can not be an effective doctor when she comes into our room with swollen eyes (clearly from crying), looks frazzled and when she speaks, her techs and receptionists look like they're literally biting their own tongue off. We had tolerated it her various ramblings to get our dog refills of his steroids. Yes, they are expensive. I recently got a dental for our dog during "dental health month" (what a load) and it cost us over $500 dollars!! with $200 off!! We have been to Banfield and Mckinney Animal Hospital to get dentals prior to this and those were a fraction of the cost! Turns out, after speaking with some of her staff, she doesn't even do the dentals herself! She has a technician do it. Another time I went to pick up a refill (since the online pharmacy has been shut down for about 7 months now, which raises questions in itself) and pretended to be on my phone when the gals up front were hectically cancelling appointments because "Dr." Grand had some meltdown and stormed out and would not answer her phone! I even heard them say that there were animals in the hospital and some were even under sedation!! How about, WHY is there only one doctor there? WHY has "Dr" Grand not bothered to hire another vet?? Wouldn't that be a novel idea if she's going to decide to storm out of her own practice and leave animals in jeopardy?!?! ANOTHER time, ALL the computers were shut down when we went in to pick up some food! All of them! Dr. Grand muttered something about the server being shot to us and that she was working on it. So apparently she's the resident IT AND VET. Her staff kept apologizing and looked embarrassed. The rest of the employees are very polite though, the place is top notch inside but there's been one to many instances with Dr. Grand to continue to waste any more money there. IF YOU LOVE YOUR PET, GO SOMEWHERE ELSE!!!!!

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It's a fabulous facility! I took my mini dacshund in when he was having back problems and got several different treatment options. Some more expensive than others, such as surgery, but I was able to pick a treatment option of various different medications that helped my pet make a full recovery and allowed me to save several thousands of dollars. The staff is fabulous, and I truely enjoy having my pets treated there! Oh, and they even have doggie daycare!!

5
★★★★★

It's a fabulous facility! I took my mini dacshund in when he was having back problems and got several different treatment options. Some more expensive than others, such as surgery, but I was able to pick a treatment option of various different medications that helped my pet make a full recovery and allowed me to save several thousands of dollars. The staff is fabulous, and I truely enjoy having my pets treated there! Oh, and they even have doggie daycare!!

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I was extremely worried when we moved to the McKinney area when I realized we would have to find a new vet for our two dogs. A friend who treats her dogs just as we do, like our children, recommended Animal Care Center and Dr. Grand to us. I have been so happy with Dr. Grand and everyone on her staff at the office. I have had a couple of emergencies with one of our dogs and they are so great about letting us come in and treating him immediately. When the office is closed, the emergency animal hospital that we are referred to is wonderful also. Our dogs just love Dr. Grand and all of the vet techs at the office and I hope we never have to find another vet for awhile. The center is so inviting and pet and family friendly and is always extremely clean. The only drawback is that there is no payment plan option, but other than that, I have absolutely no complaints about this vet, the staff, or the office. I would recommend Animal Care Center at Stonebridge Ranch to any pet owners in the McKinney area.

5
★★★★★

I was extremely worried when we moved to the McKinney area when I realized we would have to find a new vet for our two dogs. A friend who treats her dogs just as we do, like our children, recommended Animal Care Center and Dr. Grand to us. I have been so happy with Dr. Grand and everyone on her staff at the office. I have had a couple of emergencies with one of our dogs and they are so great about letting us come in and treating him immediately. When the office is closed, the emergency animal hospital that we are referred to is wonderful also. Our dogs just love Dr. Grand and all of the vet techs at the office and I hope we never have to find another vet for awhile. The center is so inviting and pet and family friendly and is always extremely clean. The only drawback is that there is no payment plan option, but other than that, I have absolutely no complaints about this vet, the staff, or the office. I would recommend Animal Care Center at Stonebridge Ranch to any pet owners in the McKinney area.

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Thank you for taking care of my Tyler and getting him back to his old self. The staff and doctor were wonderful and very professional. They got us in the same day because he was not feeling well. We went in that night and he was feeling better within hours. Thank you for taking care of my little boy!! :)

2
★★★★★

Thank you for taking care of my Tyler and getting him back to his old self. The staff and doctor were wonderful and very professional. They got us in the same day because he was not feeling well. We went in that night and he was feeling better within hours. Thank you for taking care of my little boy!! :)

Pros: Everything was WONDERFUL!!

Cons: No complaints at all!!!

 

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