Fox Family Pools

★★★☆☆
  • 1420 FM 1960 Bypass Rd. E Ste 100

    Humble, TX 77338

    Map & Directions
  • 281-550-7665

About Fox Family Pools

Categories
  • Swimming Pool Contractors
Details
  • Pool Equipment
  • Pool Service
Hours
M-F 9am-5:30pm, Sa 9am-3pm, Su Closed
Special Offer
Call Today
Emails
  • info@foxfamilypools.com
Keywords
  • Deck Joint Sealant
  • Deck Remodel
  • Inflatable Toys
  • Water Games
Brands
  • Polaris
Services
  • Replaster
  • Coping Replacement
  • Deck Remodel Work
  • Deck Joint Sealant
  • Water Games
  • Backyard Decor
  • Grill Accessories
  • Pool Equipment Repair
  • Drain And Clean Services

Home Construction & Remodeling

Home Construction & Remodeling
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3.0 2
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We are extremely dissatisfied with the performance, communication, and professionalism of Fox Family Pools. The company??s construction process and policies were woefully misrepresented during the sales process--the only time during our working relationship that we received any real consideration or attention from Fox Family Pools.

Problems started almost immediately. We were promised that Fox Family Pools would handle Home Owner??s Association (HOA) approval and submit the requisite documentation for our pool; however, the HOA contacted us directly, stating that the documents provided by the company were incomplete. Fox Family Pools did not respond to our phone calls or emails, and we had to complete and submit the forms again. When I expressed my dissatisfaction to the owner, she indicated that the documentation submitted to the HOA ??was just fine.? Obviously, it was not. We have saved our email records.

We were told that the company defined working days as ??Monday through Saturday, weather permitting,? and that the company would work continuously on our pool until its completion. From June 1 to June 18, there have been workers at our home a total of three days; an entire week passed without anyone showing up or so much as contacting us. From June 1 to June 18, there was only inclement weather for a portion of one day. For documentation purposes, we have created a calendar showing when workers were on-site and the type of work performed.

We were told that the foreman/project manager would be on-site every day, checking on the subcontractors?? progress. Not only is that entirely false, we cannot even get the foreman to return phone calls or text messages. We have saved our cell phone records.

Our contract states that the pool will be completed within 30 working days of excavation, barring any weather-related delays. That deadline is quickly approaching, and as I type, no crew is on-site, yet again. Even if by some miracle the pool is completed on time and turns out to be a quality product, the experience of working with Fox Family Pools has been so nasty that we would not be able to recommend them to anyone.

It is my hope that the company can turn this around, but it is almost at the point of no-return. Right now, our backyard is unusable, and we are disgusted with Fox Family Pools.

1
★☆☆☆☆

We are extremely dissatisfied with the performance, communication, and professionalism of Fox Family Pools. The company??s construction process and policies were woefully misrepresented during the sales process--the only time during our working relationship that we received any real consideration or attention from Fox Family Pools.

Problems started almost immediately. We were promised that Fox Family Pools would handle Home Owner??s Association (HOA) approval and submit the requisite documentation for our pool; however, the HOA contacted us directly, stating that the documents provided by the company were incomplete. Fox Family Pools did not respond to our phone calls or emails, and we had to complete and submit the forms again. When I expressed my dissatisfaction to the owner, she indicated that the documentation submitted to the HOA ??was just fine.? Obviously, it was not. We have saved our email records.

We were told that the company defined working days as ??Monday through Saturday, weather permitting,? and that the company would work continuously on our pool until its completion. From June 1 to June 18, there have been workers at our home a total of three days; an entire week passed without anyone showing up or so much as contacting us. From June 1 to June 18, there was only inclement weather for a portion of one day. For documentation purposes, we have created a calendar showing when workers were on-site and the type of work performed.

We were told that the foreman/project manager would be on-site every day, checking on the subcontractors?? progress. Not only is that entirely false, we cannot even get the foreman to return phone calls or text messages. We have saved our cell phone records.

Our contract states that the pool will be completed within 30 working days of excavation, barring any weather-related delays. That deadline is quickly approaching, and as I type, no crew is on-site, yet again. Even if by some miracle the pool is completed on time and turns out to be a quality product, the experience of working with Fox Family Pools has been so nasty that we would not be able to recommend them to anyone.

It is my hope that the company can turn this around, but it is almost at the point of no-return. Right now, our backyard is unusable, and we are disgusted with Fox Family Pools.

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.

The Holbrooks are class act people and the business they run is the best in the area. They built our pool in three weeks from start to finish. I've heard nightmare stories that other companies drag it on for months. The employees held our hands through the whole process without any pressure which is VERY helpful when you are going to spend the money on a pool & spa. They were reasonable and the price was more than acceptable. They continue to help us out with any pool needs and are quick to come out if we need anything. Highly recommend!

5
★★★★★

The Holbrooks are class act people and the business they run is the best in the area. They built our pool in three weeks from start to finish. I've heard nightmare stories that other companies drag it on for months. The employees held our hands through the whole process without any pressure which is VERY helpful when you are going to spend the money on a pool & spa. They were reasonable and the price was more than acceptable. They continue to help us out with any pool needs and are quick to come out if we need anything. Highly recommend!

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Message from Fox Family Pools

Let us design and build an amazing pool that will suit your needs, style and budget. Return your existing pool to its original glory or improve it with plenty of options. Has your once beautiful pool started to show signs of aging or neglect? Our highly skilled team can come to your home and assess the damage and the repairs that need to be made. We can provide you with an estimate on what it would take to get your pool back to like-new condition. Give us a call today to get started! Stop in to our retail location that is conveniently located at 1420 FM 1960 Bypass Road East in Humble, Texas and discover an outstanding selection of name-brand pool supplies to keep your pool running well and sparkling clean. We carry everything from quality pool chemicals to repair parts and maintenance supplies at competitive prices. Reach out to us today and your dreams of having the perfect pool will become a reality. Our reasonable rates and expert service will surpass your expectations.

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