Westlake Ace Hardware 083

I haven't ever had any problems not finding employees, and they're always very helpful. Whenever I can't find something they point me the right way. It's nice to have someone who knows exactly where the product is and what they're talking about.

I agree that the staff is knowledgeable when you can find them. When we were checking out the cashier needed the manager for a transacation and we had to wait about 20 minutes for the manager to come to the front. That is poor customer service in my opinion! The selection is ok and the prices are average. We probably won't shop here unless we have a coupon or discount on what we are looking for.

I like this business, but I sure wish their employees were a little more customer friendly. It's hard to find someone when you need them. Of course, there is always someone at the register, but it's a pain to walk around looking for help in the section you are in.